[Asterisk-Users] Group Extension
Hello, i got a question, i need to create a group extension, to make calls to 6 sw phones, but i need to know if asterisk can do help me to get a unique number and check what extension has received less calls than the others, and pass the new call. We got a call center and want to know if we can distribute the calls depending in what extension is available and from the extensions that are available pass the call to the operator that has answered less calls, can i do this with *? can i get statistics from the use for an extension? can anybody help me?? TIA Edgar ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Group Extension
Hi,Edgar, Config the agents.conf correctly and it will do what you want. For more information, search it in the wiki please. Regards. David http://www.iaxtalk.com - Original Message - From: Edgar de Leon [EMAIL PROTECTED] To: asterisk-users@lists.digium.com Sent: Monday, January 31, 2005 5:41 PM Subject: [Asterisk-Users] Group Extension Hello, i got a question, i need to create a group extension, to make calls to 6 sw phones, but i need to know if asterisk can do help me to get a unique number and check what extension has received less calls than the others, and pass the new call. We got a call center and want to know if we can distribute the calls depending in what extension is available and from the extensions that are available pass the call to the operator that has answered less calls, can i do this with *? can i get statistics from the use for an extension? can anybody help me?? TIA Edgar ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Group Extension
Edgar de Leon wrote: Hello, i got a question, i need to create a group extension, to make calls to 6 sw phones, but i need to know if asterisk can do help me to get a unique number and check what extension has received less calls than the others, and pass the new call. We got a call center and want to know if we can distribute the calls depending in what extension is available and from the extensions that are available pass the call to the operator that has answered less calls, can i do this with *? can i get statistics from the use for an extension? can anybody help me?? it sounds like you're wanting to use asterisk's call queueing capabilities. look at http://www.voip-info.org/wiki-Asterisk+call+queues for more info. Especially look at the Strategies section on that page, which has a fewestcalls strategy, which basically rings the extension which has taken the fewest calls to date. flynn ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Group Extension
i need to create a group extension, to make calls to 6 sw phones, but i need to know if asterisk can do help me to get a unique number and check what extension has received less calls than the others, and pass the new call. We got a call center and want to know if we can distribute the calls depending in what extension is available and from the extensions that are available pass the call to the operator that has answered less calls, can i do this with *? can i get statistics from the use for an extension? can anybody help me?? You're looking for ACD (automatic call distribution). Check the wiki for help: http://voip-info.org/tiki-index.php?page=Asterisk%20config%20queues.conf http://voip-info.org/tiki-index.php?page=Asterisk%20config%20agents.conf ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
