On Fri, 2005-07-15 at 04:17 -0700, /dev/null wrote:
> I'm trying to build a justification case to get the firm I work for to
> start working with Asterisk more. How could I build this case?
>
> The argument I'm raising is that people need phones. PBX systems are
> too expensive for fewer options and less expansion capabilities.
> Leveraging Asterisk in the business plan would allow for more
> consulting revenue and resale opportunities. As their business grows
> or reconfigures, the call back to reconfigure mail boxes and install
> additional IVR into the system would allow for better work flow and
> more interactive customer service.
>
> Problem is, they simply cannot see how Asterisk can fit into a normal
> IT consulting business plan as it's a Telephone thing and not a IT
> thing.
Features I'd not ignore
IVR units for PABX's - usually very limited and expensive, with
Asterisk's ability to have multi-level IVR - This can be used as a front
end to a customer ticketing system.
Voice Recording - usually prohibitively expensive (or junk, ie a Tape
Recorder with phone Mic) - ideal to recall what was actually said
between Support staff and Customer
Caller-ID - most analogue phones don't do this, with Asterisk - its
almost a given - which helps identify the customer and give Support an
edge. Can be extended to sent non-paying customers straight to Accounts.
The fact that Asterisk is "soft" and you're trying to sell to an IT
Company..
(Even) Installing [EMAIL PROTECTED] gives the ability to do most of the
above - the Customer should have no issues with IVR Setup, Adding
extensions - etc.
--
. . ___. .__ Posix Systems - Sth Africa. e.164 VOIP ready
/| /| / /__ [EMAIL PROTECTED] - Mark J Elkins, Cisco CCIE
/ |/ |ARK \_/ /__ LKINS Tel: +27 12 807 0590 Cell: +27 82 601 0496
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