[asterisk-users] predictive dialer

2009-03-24 Thread David fire
hi
wich predicitive dialer are you using and wich one do you recomend?
a link to the project/product and a link to a how to will be VERY
apreciated.
Thanks
David

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Re: [asterisk-users] predictive dialer

2009-03-24 Thread Carlo Taguinod
http://astguiclient.sourceforge.net/vicidial.html

On Wed, Mar 25, 2009 at 8:10 AM, David fire ddf...@gmail.com wrote:

 hi
 wich predicitive dialer are you using and wich one do you recomend?
 a link to the project/product and a link to a how to will be VERY
 apreciated.
 Thanks
 David

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 ()_()signature to help him gain world domination.


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[asterisk-users] Predictive dialer - which one would you recommend?

2008-05-06 Thread Asterisk
Hi guys,

I would like to ask you, if any of you has any experiences with the predictive 
dialers available for Asterisk? Are open source predictive dialers such as 
VICIDIAL Dialer any good?

Which one would you recommend for a ca. 45 seat call center where most of the 
agents work on both inbound/outbound and are already using their own CTI 
software (so the predictive dialer software will be an appendix to the existing 
system and should be integrated with 3rd party software reasonably easy).

Thanks,
Alex


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Re: [asterisk-users] Predictive dialer - which one would you recommend?

2008-05-06 Thread Matt Florell
On 5/6/08, Asterisk [EMAIL PROTECTED] wrote:
 Hi guys,

  I would like to ask you, if any of you has any experiences with the 
 predictive dialers available for Asterisk? Are open source predictive dialers 
 such as VICIDIAL Dialer any good?

  Which one would you recommend for a ca. 45 seat call center where most of 
 the agents work on both inbound/outbound and are already using their own CTI 
 software (so the predictive dialer software will be an appendix to the 
 existing system and should be integrated with 3rd party software reasonably 
 easy).

  Thanks,
  Alex

I think that VICIDIAL is pretty good(full disclosure, I wrote it). It
is currently in use at over 700 companies in over 70 countries around
the world and is available in 9 languages. 45 seats blended are no
problem for VICIDIAL, we even have some installtions running that are
over 300 seats.

As for integration with 3rd party software, we have integrated with
many different kinds of web-based and client/server applications for
our clients. Could you explain a little more exactly what functions
that you would want the call center software to perform, and what
functions you want your existing application to perform?

Thanks,

MATT---

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[Asterisk-Users] Predictive Dialer

2006-03-09 Thread Adam Vocks








Hello all,



I have a client interested in GnuDialer. My question
is: Is there anyone on this list who has been using GnuDialer and I was
wondering if you would be willing to share your experiences with it.



Thank You



Adam






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[Asterisk-Users] Predictive Dialer

2005-11-16 Thread Marcus Deluigi \(intern\)

Hi!

While the Asterisk feature list (http://www.asterisk.org/features) and
many other articles in the web state asterisk has a predictive dialer, I
cannot find any information about it.
It seems, I have to use a third party product like GnuDialer or VICIDAL
(of astGUIclient).

Can anyone confirm this or send me a link to the description of the
asterisk predictive dialer?

Greetings,
Marcus
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Re: [Asterisk-Users] Predictive Dialer

2005-11-16 Thread Mark Quitoriano
AFAIK there's no working predictive dialer embedded in asterisk. We are
trying to implement VICIDIAL[1] for our predictive dialer. Anyone have
a working server for VICIDIAL? or even GnuDialer[2].




[1] astguiclient.sf.net[2] gnudialer.org

On 11/16/05, Marcus Deluigi (intern) [EMAIL PROTECTED] wrote:
Hi!While the Asterisk feature list (http://www.asterisk.org/features) andmany other articles in the web state asterisk has a predictive dialer, Icannot find any information about it.
It seems, I have to use a third party product like GnuDialer or VICIDAL(of astGUIclient).Can anyone confirm this or send me a link to the description of theasterisk predictive dialer?Greetings,
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Re: [Asterisk-Users] Predictive Dialer

2005-11-16 Thread Matt Florell
There are actually 8 add-on predictive dialer solutions listed on the wiki:
http://www.voip-info.org/wiki/view/Predictive+dialer

GnuDialer and VICIDIAL are the only two that are fully GPL.

As for an integrated predictive dialer in Asterisk, I can assure you
that the core developers of Asterisk had no intention of building in a
full-featured predictive dialer.

In fact up until about 2 years ago, people that were developing
dialers based on Asterisk kept a pretty low profile on this list so
they would not be harassed.

Another reason for reluctance to build-in a dialer is the fact that
Digium makes quite a bit of money licensing Asterisk code to
predictive dialer makers like Aheeva and if they released a full
predictive dialer they would be affecting those revenue streams and
competing with some of their rather large customers.

The GPL dialers that are available are free and compatible with the
latest Asterisk releases and, I can speak for VICIDIAL at least, have
thousands of seats in production around the world at this time.

As for a working server, I have 12 in production right now that are
running VICIDIAL.

Here is the case-study I presented at Astricon this year about how we
developed VICIDIAL:
http://astguiclient.sourceforge.net/astricon_2005/Florell_astricon_2005.html

Hope that explains it,

MATT---

On 11/16/05, Mark Quitoriano [EMAIL PROTECTED] wrote:
 AFAIK there's no working predictive dialer embedded in asterisk. We are
 trying to implement VICIDIAL[1] for our predictive dialer. Anyone have a
 working server for VICIDIAL? or even GnuDialer[2].




  [1] astguiclient.sf.net
 [2] gnudialer.org



 On 11/16/05, Marcus Deluigi (intern) [EMAIL PROTECTED] wrote:
 
  Hi!
 
  While the Asterisk feature list
 (http://www.asterisk.org/features) and
  many other articles in the web state asterisk has a predictive dialer, I
  cannot find any information about it.
  It seems, I have to use a third party product like GnuDialer or VICIDAL
  (of astGUIclient).
 
  Can anyone confirm this or send me a link to the description of the
  asterisk predictive dialer?
 
  Greetings,
  Marcus
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 Regards,
 Mark Quitoriano, CCNA
 http://www.atamanetworks.com

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 http://www.spreadfirefox.com/?q=user/registerr=19441
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[Asterisk-Users] Predictive Dialer

2005-04-19 Thread Jesus Mogollon
Hi all:

 Has anybody used ny of the predictive dialers for
Asterisk? I got the assignment of installing one, so I'd like to get
any opinions beforehand. I'll post my experiences once installed and
up-and-running! Thanks!

Jesus Mogollon
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RE: [Asterisk-Users] Predictive dialer

2004-12-26 Thread mattf
Hello,

The asGUIclient suite has a predictive dialer component to it(VICIDIAL) and
it can function well on multiple Asterisk servers at once using a single
MySQL server backend. It performs on par with several mid-level commercial
dialers that we have compared it to(Nobel, TripleP, DataTel, etc...) and it
is free as in GPL. We released a new version of the suite last week with
many enhancements.

http://astguiclient.sf.net/

MATT---


-Original Message-
From: Julio Tejera [mailto:[EMAIL PROTECTED]
Sent: Saturday, December 25, 2004 10:38 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Predictive dialer


Hello:

I need to install and use a predictive dialer at my * box

Can somebody recomend me any ?

Any kind of point of view would be appreciated

Thanks in advance 

---
Ing. Julio Alvarez Tejera
Unix Trends
*BSD, Solaris  Linux
---
extremely stable systems

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Re: [Asterisk-Users] Predictive dialer

2004-12-26 Thread Steve Prior
mattf wrote:
Hello,
The asGUIclient suite has a predictive dialer component to it(VICIDIAL) and
it can function well on multiple Asterisk servers at once using a single
MySQL server backend. It performs on par with several mid-level commercial
dialers that we have compared it to(Nobel, TripleP, DataTel, etc...) and it
is free as in GPL. We released a new version of the suite last week with
many enhancements.
Before I found Asterisk I never heard the term predictive dialer before.  
Is it
the feature used to make annoying telemarketing calls?  Does it have any
popular non-annoying uses?
Steve
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Re: [Asterisk-Users] Predictive dialer

2004-12-26 Thread Julio Tejera
Thanks mattf I'll try/test VICIDIAL this monday ;)

[OT]
Steve ... It 's used on VERY agressive telemarketing
campaings,  PDialer isn't only anonying call, you can show
the CID  as you want, in order to be called by
your customers ... with * you can manage your CID
as you want if you have IAX or T1,E1,etc interfaces
for your outgoing calls, this is the advantages over the
others PDialers

Excuse me by the OT

---
Ing. Julio Alvarez Tejera
Unix Trends
*BSD, Solaris  Linux
---
extremely stable systems
- Original Message -
From: Steve Prior [EMAIL PROTECTED]
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Sent: Sunday, December 26, 2004 7:18 PM
Subject: Re: [Asterisk-Users] Predictive dialer


 mattf wrote:
  Hello,
 
  The asGUIclient suite has a predictive dialer component to it(VICIDIAL)
and
  it can function well on multiple Asterisk servers at once using a single
  MySQL server backend. It performs on par with several mid-level
commercial
  dialers that we have compared it to(Nobel, TripleP, DataTel, etc...) and
it
  is free as in GPL. We released a new version of the suite last week with
  many enhancements.
 

 Before I found Asterisk I never heard the term predictive dialer before.
Is it
 the feature used to make annoying telemarketing calls?  Does it have any
 popular non-annoying uses?

 Steve
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RE: [Asterisk-Users] Predictive dialer

2004-12-26 Thread mattf
Yes, it can be used to make annoying telemarketing calls. But in our case,
we created it initially to use to call back our client base for reminder
calls on system maintenance. Previously we had just given agents a list of
clients to call each day manually, which was very inefficient and didn't
guarantee that we would get a hold of many customers and didn't have agent
performance or call logging. With VICIDIAL we greatly improved our tracking
of call-backs, we integrated it with our web-based CRM system and it now
works with our 800-numbers for inbound as well so we can do blended inbound
and outbound calling for a segment of our agents to maximize their
productivity(and so they aren't sitting doing nothing during the random gaps
in inbound calls coming into the 800 numbers). 

We have done several other different outbound campaigns in the USA, UK and
Australia over the last year as well. During peak campaign times, we've had
as many as 80 agents on the VICIDIAL system at once handling over 40,000
calls in and out during one day.

Most of the people I've talked to that are using VICIDIAL currently are
doing Business to Business calling(Some of the businesses using VICIDIAL:
Small Business Trade publications, services targeted to realtors, corporate
travel services, Communication services).

I'm not sure if Business-targeted telemarketing would qualify as
non-annoying, but it is the most common use of VICIDIAL at the moment.

And I must mention that for the few Domestic USA campaigns that we have
done, we did fully filter our leads against the Do Not Call list, and that
is the best way to not get any annoying telemarketing calls here in the US.

MATT---



-Original Message-
From: Steve Prior [mailto:[EMAIL PROTECTED]
Sent: Sunday, December 26, 2004 8:19 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Predictive dialer


mattf wrote:
 Hello,
 
 The asGUIclient suite has a predictive dialer component to it(VICIDIAL)
and
 it can function well on multiple Asterisk servers at once using a single
 MySQL server backend. It performs on par with several mid-level commercial
 dialers that we have compared it to(Nobel, TripleP, DataTel, etc...) and
it
 is free as in GPL. We released a new version of the suite last week with
 many enhancements.
 

Before I found Asterisk I never heard the term predictive dialer before.  Is
it
the feature used to make annoying telemarketing calls?  Does it have any
popular non-annoying uses?

Steve
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[Asterisk-Users] Predictive dialer

2004-12-25 Thread Julio Tejera
Hello:

I need to install and use a predictive dialer at my * box

Can somebody recomend me any ?

Any kind of point of view would be appreciated

Thanks in advance 

---
Ing. Julio Alvarez Tejera
Unix Trends
*BSD, Solaris  Linux
---
extremely stable systems

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[Asterisk-Users] Predictive Dialer

2004-12-21 Thread Kavit Munshi
Is there a current predictive dilaer software that works with asterisk?? 
How well does it perform?

regards
Kavit
begin:vcard
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n:Munshi;Kavit
email;internet:[EMAIL PROTECTED]
tel;work:+61029690633
tel;fax:+61029690633
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RE: [Asterisk-Users] Predictive Dialer

2004-12-21 Thread mattf
Hello,

The asGUIclient suite has a predictive dialer component to it(VICIDIAL) and
it can function well on multiple Asterisk servers at once using a single
MySQL server backend. It performs on par with several mid-level commercial
dialers that we have compared it to(Nobel, TripleP, DataTel, etc...) and it
is free as in GPL. We will be releasing the next version of the suite this
week with many enhancements.

http://astguiclient.sf.net/

MATT---


-Original Message-
From: Kavit Munshi [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 21, 2004 7:57 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Predictive Dialer


Is there a current predictive dilaer software that works with asterisk?? 
How well does it perform?

regards

Kavit
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[Asterisk-Users] Predictive Dialer, Web Inbound Phone System

2004-09-16 Thread Kenneth Shaw
Currently I have a predictive dialer that is web-enabled, as well as a
superdialer mechanism. I was wondering what kind of success people have
had with their dialers (lessons learned, etc.) and how I need some
direction on how to seamlessly integrate an inbound system with the
predictive dialer.

My thoughts are that inbound phone calls will be routed to a
receptionist first, who will then switchboard them (either to a sales,
support or other queue).

Is it possible for a predictive dialer to take in these inbound calls?
Any lessons learned or any that you care to share? What other kinds of
setups are possible? I'm relatively new to Asterisk development and to
PBXs in general, but am an accomplished developer and can code up pretty
much anything.

-Ken Shaw...

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Re: [Asterisk-Users] Predictive Dialer

2003-10-03 Thread James Coberly
I will join the other list,  but as a statement from the 
industry  We actually utilize it for our existing client base, 
it is not for direct cold-calling of new clientel.  I am sure that most 
ppl don't like to have the automated/manned systems from many companies 
calling them, but there are quite a few out there that utilize it for 
their existing customers (we have over 100,000k) that we routinely like 
to talk to.  It does place * into a much larger market base that opens 
more development and more base to draw insight from.  Just my two cents, 
but I think it is a feature that allows * users to utilize their agents 
in a much more productive manner.

James-

Peter Brown wrote:

Chris are you willing to post the code?

Peter

At 19:09 2/10/2003 -0400, you wrote:
 

Hi James--

I got a dialer working without too many hiccups about two
months ago.  It relies on changes to chan_agent, app_queue,
a PostgreSQL backend, a Tcl-* manager interface, a bunch of
Tcl glue, and some cron jobs.  The results for each call are
logged in right through the phone key pad, and the algorithm
for prediction looks at number of agents logged in, average
length of calls, and a magic number the boss man can set to
speed it up or slow it down, plus a couple others I forget.
Although it relies on some bastardization of the Caller-ID
(who doesn't), it is in compliance with all the latest FCC
rules.  A key to making it stable was the recent placement
of extra locks in the queue and agent code.  It still gets
some frozen lines, but I blame it on the Zhone, and they
seem to thaw out when you power cycle the POS channel bank.
I know there was a separate list setup for discussions about
a predictive dialer, and I would like to contribute my code
there but don't remember who made the list or if it has ever
seen any traffic.  Not to make a meta-comment on this
thread, but whenever the discussion of a predictive dialer
does arise, it seems to get spit on by those who aren't fans
of the technology.  I think that's a real shame as it
represents a huge market for *.  I had some moral qualms
about it, too, but they pale in comparison to those I would
have if, say, I was hacking on voicemail for the Pentagon or
rolling out a PBX at Fox News.
--Chris

On Thu, 2 Oct 2003, James Coberly waxed:

   

Hi,

Some time ago there were posts about Predictive dialing.  Has anyone 
seen or made any forward progress on this ability?  I would be very 
interested in any further info regarding the ability.

Thanks,
James-
 

--

Chris Maj cmaj_hat_freedomcorpse_hot_info
0xC0051F6A
5EBB 2035 F07B 3B09 5A31  7C09 196F 4126 C005 1F6A
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Re: [Asterisk-Users] Predictive Dialer

2003-10-02 Thread C. Maj
Hi James--

I got a dialer working without too many hiccups about two
months ago.  It relies on changes to chan_agent, app_queue,
a PostgreSQL backend, a Tcl-* manager interface, a bunch of
Tcl glue, and some cron jobs.  The results for each call are
logged in right through the phone key pad, and the algorithm
for prediction looks at number of agents logged in, average
length of calls, and a magic number the boss man can set to
speed it up or slow it down, plus a couple others I forget.

Although it relies on some bastardization of the Caller-ID
(who doesn't), it is in compliance with all the latest FCC
rules.  A key to making it stable was the recent placement
of extra locks in the queue and agent code.  It still gets
some frozen lines, but I blame it on the Zhone, and they
seem to thaw out when you power cycle the POS channel bank.

I know there was a separate list setup for discussions about
a predictive dialer, and I would like to contribute my code
there but don't remember who made the list or if it has ever
seen any traffic.  Not to make a meta-comment on this
thread, but whenever the discussion of a predictive dialer
does arise, it seems to get spit on by those who aren't fans
of the technology.  I think that's a real shame as it
represents a huge market for *.  I had some moral qualms
about it, too, but they pale in comparison to those I would
have if, say, I was hacking on voicemail for the Pentagon or
rolling out a PBX at Fox News.

--Chris


On Thu, 2 Oct 2003, James Coberly waxed:

 Hi,
 
 Some time ago there were posts about Predictive dialing.  Has anyone 
 seen or made any forward progress on this ability?  I would be very 
 interested in any further info regarding the ability.
 
 Thanks,
 James-


-- 

Chris Maj cmaj_hat_freedomcorpse_hot_info
0xC0051F6A
5EBB 2035 F07B 3B09 5A31  7C09 196F 4126 C005 1F6A
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Re: [Asterisk-Users] Predictive Dialer

2003-10-02 Thread Peter Brown
Chris are you willing to post the code?

Peter

At 19:09 2/10/2003 -0400, you wrote:
Hi James--

I got a dialer working without too many hiccups about two
months ago.  It relies on changes to chan_agent, app_queue,
a PostgreSQL backend, a Tcl-* manager interface, a bunch of
Tcl glue, and some cron jobs.  The results for each call are
logged in right through the phone key pad, and the algorithm
for prediction looks at number of agents logged in, average
length of calls, and a magic number the boss man can set to
speed it up or slow it down, plus a couple others I forget.

Although it relies on some bastardization of the Caller-ID
(who doesn't), it is in compliance with all the latest FCC
rules.  A key to making it stable was the recent placement
of extra locks in the queue and agent code.  It still gets
some frozen lines, but I blame it on the Zhone, and they
seem to thaw out when you power cycle the POS channel bank.

I know there was a separate list setup for discussions about
a predictive dialer, and I would like to contribute my code
there but don't remember who made the list or if it has ever
seen any traffic.  Not to make a meta-comment on this
thread, but whenever the discussion of a predictive dialer
does arise, it seems to get spit on by those who aren't fans
of the technology.  I think that's a real shame as it
represents a huge market for *.  I had some moral qualms
about it, too, but they pale in comparison to those I would
have if, say, I was hacking on voicemail for the Pentagon or
rolling out a PBX at Fox News.

--Chris


On Thu, 2 Oct 2003, James Coberly waxed:

 Hi,
 
 Some time ago there were posts about Predictive dialing.  Has anyone 
 seen or made any forward progress on this ability?  I would be very 
 interested in any further info regarding the ability.
 
 Thanks,
 James-


-- 

Chris Maj cmaj_hat_freedomcorpse_hot_info
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Re: [Asterisk-Users] Predictive Dialer

2003-10-02 Thread Karl Putland
On Thu, 2003-10-02 at 17:09, C. Maj wrote:

 I know there was a separate list setup for discussions about
 a predictive dialer, and I would like to contribute my code
 there but don't remember who made the list or if it has ever
 seen any traffic.  

That list was set up by me back in April.  There wasn't much traction at
that time, but for those interested in the subject of predictive dialing
and Asterisk the subscription page for the list is

http://www.putland.linux-site.net/mailman/listinfo/astdialer-dev

The best thing I can say for contribution is either to post it to the
dialer list or open a sourceforge project for it.

--Karl

-- 
Karl Putland [EMAIL PROTECTED]

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