Re: [asterisk-users] Asterisk 11 queue calls - emulate Dial(b) functionality
-Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users- boun...@lists.digium.com] On Behalf Of Richard Mudgett Sent: Monday, August 20, 2012 3:35 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk 11 queue calls - emulate Dial(b) functionality I currently run an Asterisk 10 system with hotdesking functionality set up. Several of the users have worked with a system in the past that supported BLF on their IP phones, and would like their current phones to behave in a similar fashion. Right now I have a really kludgy system that mostly works, but doesn’t consistently trigger the cleanup macro to “clear” the device state on the end of a call. Rather than continue to beat my head against the wall playing “which context isn’t firing an h extension to dump calls into the cleanup macro”, I decided to investigate Asterisk 11 for the new Dial() b function and the new hangup handler CHANNEL variable. I have the hints working more or less correctly on direct calls to/from the phones, making use of the b and U functions in Dial() and some judicious use of GROUP channel variables and CHANNEL(hangup_handler_wipe). But, on my live system, sometimes the users receive calls from a queue, and I don’t see any way with the queue calls to emulate the b functionality in Dial() to be able to set the agent extension’s device state to RINGING when the queue call gets created. Obviously, I can use membergosub to set the agent to “INUSE” after they pick up the call (like Dial() U), but is there anything that I can use to manipulate the channel that is calling the agent while/before it is ringing? You could use local channels as queue members. Then you can use Dial(b) when the call goes out to the actual extension. Richard -- Heh, didn't really think of that. It looks like that should do what I need it to. Thanks. Thank you, Noah Engelberth MetaLINK Technologies -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Asterisk 11 queue calls - emulate Dial(b) functionality
I currently run an Asterisk 10 system with hotdesking functionality set up. Several of the users have worked with a system in the past that supported BLF on their IP phones, and would like their current phones to behave in a similar fashion. Right now I have a really kludgy system that mostly works, but doesn't consistently trigger the cleanup macro to clear the device state on the end of a call. Rather than continue to beat my head against the wall playing which context isn't firing an h extension to dump calls into the cleanup macro, I decided to investigate Asterisk 11 for the new Dial() b function and the new hangup handler CHANNEL variable. I have the hints working more or less correctly on direct calls to/from the phones, making use of the b and U functions in Dial() and some judicious use of GROUP channel variables and CHANNEL(hangup_handler_wipe). But, on my live system, sometimes the users receive calls from a queue, and I don't see any way with the queue calls to emulate the b functionality in Dial() to be able to set the agent extension's device state to RINGING when the queue call gets created. Obviously, I can use membergosub to set the agent to INUSE after they pick up the call (like Dial() U), but is there anything that I can use to manipulate the channel that is calling the agent while/before it is ringing? Thank you, Noah Engelberth MetaLINK Technologies -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 11 queue calls - emulate Dial(b) functionality
I currently run an Asterisk 10 system with hotdesking functionality set up. Several of the users have worked with a system in the past that supported BLF on their IP phones, and would like their current phones to behave in a similar fashion. Right now I have a really kludgy system that mostly works, but doesn’t consistently trigger the cleanup macro to “clear” the device state on the end of a call. Rather than continue to beat my head against the wall playing “which context isn’t firing an h extension to dump calls into the cleanup macro”, I decided to investigate Asterisk 11 for the new Dial() b function and the new hangup handler CHANNEL variable. I have the hints working more or less correctly on direct calls to/from the phones, making use of the b and U functions in Dial() and some judicious use of GROUP channel variables and CHANNEL(hangup_handler_wipe). But, on my live system, sometimes the users receive calls from a queue, and I don’t see any way with the queue calls to emulate the b functionality in Dial() to be able to set the agent extension’s device state to RINGING when the queue call gets created. Obviously, I can use membergosub to set the agent to “INUSE” after they pick up the call (like Dial() U), but is there anything that I can use to manipulate the channel that is calling the agent while/before it is ringing? You could use local channels as queue members. Then you can use Dial(b) when the call goes out to the actual extension. Richard -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
