Re: [asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?
Thank you all for your input. Currently, nothing has improved the dropped call rate by more than .2%, leaving me at 1.8% dropped calls still..Luckily, our switch back to PRI is due anytime in the next day or so.. Sherwood McGowan ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?
Eric Wieling wrote: Make SURE you are not using callprogress=yes or busydetect=yes (they default to no). These options are commonly known in the Asterisk world as randomlydisconnectmycalls=yes. Sherwood McGowan wrote: Steve Totaro wrote: On Thu, May 15, 2008 at 12:59 PM, Don Pobanz [EMAIL PROTECTED] wrote: On Thursday, May 15, 2008 11:11 AM - Sherwood McGowan said ... we've been temporarily stuck with a pair of EM Wink T's. Ever since then, we've been dropping 1-2% of all calls (in or out) and even more strange, when a call gets dropped, a phantom call was being generated on the incoming side, but only by Asterisk, the T providers (Qwest) say they have no records of those calls. ... I don't know whether this could be related or not but are you set to loop timing on your incoming phone company T1 port? I have seen timing issues create some strange issues. By the way, we are using incoming EM wink trunks delivered over a T1 and are not having any issues. We are using Asterisk 1.4.18 with Zaptel 1.4.10. Don Pobanz -- MailDefender Message Security: Click below to verify authenticity http://www.exchangedefender.com/verify.asp?id=m4FH3AwE015747[EMAIL PROTECTED] How did your dialplan change. When do the hangups occur? Is there a pattern? I have done a few EM wink setups with no issues other than getting the configs and dialplan right. Personally, I would ream your provider rep and demand that your situation be escalated to the top. If they don't agree, go over their head, I always get an escalation form with contacts for each escalation level. Obviously, when thing are straightened out, make it a point be very thankful to everyone and CC them with what a great job they did. Thanks, Steve Totaro Steve, Thanks for the input. The dialplan did not change when this symptom started happening. There is no pattern other than we drop 1 or 2 calls at a time, I've reviewed the dialplan executions (verbose level 3 output to log file) and the call is executing as normal but then the far end (trunk side) just disconnects, and we then go to timeout (which it should). I've tried to be cool with our reps so far, but it IS getting a little ridiculous, sounds like I may have to go that route. Sherwood McGowan Thanks for the tip. I had those enabled, but not for the EM_W trunks, only for my POTS end. After speaking with Digium I have disabled them completely, and I'm waiting to see the results from today's set of calls. Thanks to everyone so far for the suggestions, it's good to know that even after all these years (and an absence from the mailing lists) I still find the community just as helpful and kind as before :) Sherwood McGowan ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?
Alright guys and gals, I'm a little lost, I'm primarily a SIP/IAX based guy, and have ended up with a Zap installation. Everything was fine with our old provider when we were using PRI, but the new provider screwed up on provisioning and we've been temporarily stuck with a pair of EM Wink T's. Ever since then, we've been dropping 1-2% of all calls (in or out) and even more strange, when a call gets dropped, a phantom call was being generated on the incoming side, but only by Asterisk, the T providers (Qwest) say they have no records of those calls. So, my question to you is, has anyone else dealt with a EM Wink T before using Asterisk, if so did you experience problems similar to this, and finally, if so how did you deal with it? Here's an outline of our system specs: Dual 2.3Ghz Athlon 2GB RAM Asterisk 1.4.16 (Tried 1.4.19 as well) Zaptel 1.4.10 51 Zap phones connected via SEPARATE TE407 and channel bank 2 EM_W T1's connected via TE407 25 SIP Phones All calls are being recorded by the Monitor() application, there is no timeout on the dial command, I can find NOTHING in the system config that would instruct Asterisk to dump the call. I have spoken with the Qwest technicians who have pulled their call records, and they report that we disconnected the call Any ideas, thoughts? I've reviewed the verbose (full setting, writing to file) and see that the far end channel disconnects, and then the near end goes into TIMEOUT. I've watched full debug output as well, from file, cannot find ANYTHING... Thanks for any help, Sherwood McGowan ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?
Hello, I have quite a bit of experience with EM Wink T1s, and I have seen the problem you describe twice. In both cases it was either the carrier's equipment or the wiring somewhere between the carrier shelf and your equipment. In one case it was water in the line that would seem to cause the problem after it rained, and the other case was bad carrier equipment at their shelf, once they moved it to another port on another shelf the problem disappeared. Good luck, MATT--- On 5/15/08, Sherwood McGowan [EMAIL PROTECTED] wrote: Alright guys and gals, I'm a little lost, I'm primarily a SIP/IAX based guy, and have ended up with a Zap installation. Everything was fine with our old provider when we were using PRI, but the new provider screwed up on provisioning and we've been temporarily stuck with a pair of EM Wink T's. Ever since then, we've been dropping 1-2% of all calls (in or out) and even more strange, when a call gets dropped, a phantom call was being generated on the incoming side, but only by Asterisk, the T providers (Qwest) say they have no records of those calls. So, my question to you is, has anyone else dealt with a EM Wink T before using Asterisk, if so did you experience problems similar to this, and finally, if so how did you deal with it? Here's an outline of our system specs: Dual 2.3Ghz Athlon 2GB RAM Asterisk 1.4.16 (Tried 1.4.19 as well) Zaptel 1.4.10 51 Zap phones connected via SEPARATE TE407 and channel bank 2 EM_W T1's connected via TE407 25 SIP Phones All calls are being recorded by the Monitor() application, there is no timeout on the dial command, I can find NOTHING in the system config that would instruct Asterisk to dump the call. I have spoken with the Qwest technicians who have pulled their call records, and they report that we disconnected the call Any ideas, thoughts? I've reviewed the verbose (full setting, writing to file) and see that the far end channel disconnects, and then the near end goes into TIMEOUT. I've watched full debug output as well, from file, cannot find ANYTHING... Thanks for any help, Sherwood McGowan ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?
Matt Florell wrote: Hello, I have quite a bit of experience with EM Wink T1s, and I have seen the problem you describe twice. In both cases it was either the carrier's equipment or the wiring somewhere between the carrier shelf and your equipment. In one case it was water in the line that would seem to cause the problem after it rained, and the other case was bad carrier equipment at their shelf, once they moved it to another port on another shelf the problem disappeared. Good luck, MATT--- On 5/15/08, Sherwood McGowan [EMAIL PROTECTED] wrote: Alright guys and gals, I'm a little lost, I'm primarily a SIP/IAX based guy, and have ended up with a Zap installation. Everything was fine with our old provider when we were using PRI, but the new provider screwed up on provisioning and we've been temporarily stuck with a pair of EM Wink T's. Ever since then, we've been dropping 1-2% of all calls (in or out) and even more strange, when a call gets dropped, a phantom call was being generated on the incoming side, but only by Asterisk, the T providers (Qwest) say they have no records of those calls. So, my question to you is, has anyone else dealt with a EM Wink T before using Asterisk, if so did you experience problems similar to this, and finally, if so how did you deal with it? Here's an outline of our system specs: Dual 2.3Ghz Athlon 2GB RAM Asterisk 1.4.16 (Tried 1.4.19 as well) Zaptel 1.4.10 51 Zap phones connected via SEPARATE TE407 and channel bank 2 EM_W T1's connected via TE407 25 SIP Phones All calls are being recorded by the Monitor() application, there is no timeout on the dial command, I can find NOTHING in the system config that would instruct Asterisk to dump the call. I have spoken with the Qwest technicians who have pulled their call records, and they report that we disconnected the call Any ideas, thoughts? I've reviewed the verbose (full setting, writing to file) and see that the far end channel disconnects, and then the near end goes into TIMEOUT. I've watched full debug output as well, from file, cannot find ANYTHING... Thanks for any help, Sherwood McGowan ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Thanks for the info, I'll see what I can figure out. I'll triple check the wiring here on our end, and try to figure out how I can convince Qwest to try putting us on another port on a different shelf Cheers, Sherwood ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?
On Thursday, May 15, 2008 11:11 AM - Sherwood McGowan said ... we've been temporarily stuck with a pair of EM Wink T's. Ever since then, we've been dropping 1-2% of all calls (in or out) and even more strange, when a call gets dropped, a phantom call was being generated on the incoming side, but only by Asterisk, the T providers (Qwest) say they have no records of those calls. ... I don't know whether this could be related or not but are you set to loop timing on your incoming phone company T1 port? I have seen timing issues create some strange issues. By the way, we are using incoming EM wink trunks delivered over a T1 and are not having any issues. We are using Asterisk 1.4.18 with Zaptel 1.4.10. Don Pobanz -- MailDefender Message Security: Click below to verify authenticity http://www.exchangedefender.com/verify.asp?id=m4FH3AwE015747[EMAIL PROTECTED] ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?
On Thu, May 15, 2008 at 12:59 PM, Don Pobanz [EMAIL PROTECTED] wrote: On Thursday, May 15, 2008 11:11 AM - Sherwood McGowan said ... we've been temporarily stuck with a pair of EM Wink T's. Ever since then, we've been dropping 1-2% of all calls (in or out) and even more strange, when a call gets dropped, a phantom call was being generated on the incoming side, but only by Asterisk, the T providers (Qwest) say they have no records of those calls. ... I don't know whether this could be related or not but are you set to loop timing on your incoming phone company T1 port? I have seen timing issues create some strange issues. By the way, we are using incoming EM wink trunks delivered over a T1 and are not having any issues. We are using Asterisk 1.4.18 with Zaptel 1.4.10. Don Pobanz -- MailDefender Message Security: Click below to verify authenticity http://www.exchangedefender.com/verify.asp?id=m4FH3AwE015747[EMAIL PROTECTED] How did your dialplan change. When do the hangups occur? Is there a pattern? I have done a few EM wink setups with no issues other than getting the configs and dialplan right. Personally, I would ream your provider rep and demand that your situation be escalated to the top. If they don't agree, go over their head, I always get an escalation form with contacts for each escalation level. Obviously, when thing are straightened out, make it a point be very thankful to everyone and CC them with what a great job they did. Thanks, Steve Totaro ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?
Matt Florell wrote: Hello, I have quite a bit of experience with EM Wink T1s, and I have seen the problem you describe twice. In both cases it was either the carrier's equipment or the wiring somewhere between the carrier shelf and your equipment. In one case it was water in the line that would seem to cause the problem after it rained, and the other case was bad carrier equipment at their shelf, once they moved it to another port on another shelf the problem disappeared. Good luck, MATT--- On 5/15/08, Sherwood McGowan [EMAIL PROTECTED] wrote: Alright guys and gals, I'm a little lost, I'm primarily a SIP/IAX based guy, and have ended up with a Zap installation. Everything was fine with our old provider when we were using PRI, but the new provider screwed up on provisioning and we've been temporarily stuck with a pair of EM Wink T's. Ever since then, we've been dropping 1-2% of all calls (in or out) and even more strange, when a call gets dropped, a phantom call was being generated on the incoming side, but only by Asterisk, the T providers (Qwest) say they have no records of those calls. So, my question to you is, has anyone else dealt with a EM Wink T before using Asterisk, if so did you experience problems similar to this, and finally, if so how did you deal with it? Here's an outline of our system specs: Dual 2.3Ghz Athlon 2GB RAM Asterisk 1.4.16 (Tried 1.4.19 as well) Zaptel 1.4.10 51 Zap phones connected via SEPARATE TE407 and channel bank 2 EM_W T1's connected via TE407 25 SIP Phones All calls are being recorded by the Monitor() application, there is no timeout on the dial command, I can find NOTHING in the system config that would instruct Asterisk to dump the call. I have spoken with the Qwest technicians who have pulled their call records, and they report that we disconnected the call Any ideas, thoughts? I've reviewed the verbose (full setting, writing to file) and see that the far end channel disconnects, and then the near end goes into TIMEOUT. I've watched full debug output as well, from file, cannot find ANYTHING... Thanks for any help, Sherwood McGowan ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users I'll check that out, as far as I know I'm not, although our Rhino channel bank uses loop timing. Another thing I'm worried about is my zttest results have been dipping VERY low, sometimes down to 95% (worst hit, not avg)but this server should be able to handle this EASILYwe didn't have the accuracy problems when on PRI, and nothing has changed other than that. Quick note, I've checked and we're not missing interrupts, and I've gone CRAZY with checking all our Zap settings with Digium and with Qwest, to no avail. I'll check the wiring here in the office tonight to make sure the guy I inherited this from didn't make a mistake somewhere, and act on anything else you guys might have. Thanks so far, you're all helping me at least think of new things to check out. I've barely worked with Zap, and mostly only on the local side with channel banks. Sherwood McGowan ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?
Steve Totaro wrote: On Thu, May 15, 2008 at 12:59 PM, Don Pobanz [EMAIL PROTECTED] wrote: On Thursday, May 15, 2008 11:11 AM - Sherwood McGowan said ... we've been temporarily stuck with a pair of EM Wink T's. Ever since then, we've been dropping 1-2% of all calls (in or out) and even more strange, when a call gets dropped, a phantom call was being generated on the incoming side, but only by Asterisk, the T providers (Qwest) say they have no records of those calls. ... I don't know whether this could be related or not but are you set to loop timing on your incoming phone company T1 port? I have seen timing issues create some strange issues. By the way, we are using incoming EM wink trunks delivered over a T1 and are not having any issues. We are using Asterisk 1.4.18 with Zaptel 1.4.10. Don Pobanz -- MailDefender Message Security: Click below to verify authenticity http://www.exchangedefender.com/verify.asp?id=m4FH3AwE015747[EMAIL PROTECTED] How did your dialplan change. When do the hangups occur? Is there a pattern? I have done a few EM wink setups with no issues other than getting the configs and dialplan right. Personally, I would ream your provider rep and demand that your situation be escalated to the top. If they don't agree, go over their head, I always get an escalation form with contacts for each escalation level. Obviously, when thing are straightened out, make it a point be very thankful to everyone and CC them with what a great job they did. Thanks, Steve Totaro ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Steve, Thanks for the input. The dialplan did not change when this symptom started happening. There is no pattern other than we drop 1 or 2 calls at a time, I've reviewed the dialplan executions (verbose level 3 output to log file) and the call is executing as normal but then the far end (trunk side) just disconnects, and we then go to timeout (which it should). I've tried to be cool with our reps so far, but it IS getting a little ridiculous, sounds like I may have to go that route. Sherwood McGowan ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
