Re: [asterisk-users] Call me now outbound calls in a queue
I'll give this a try today and post the results here. Mitch On 10/04/2012 02:30 PM, Ioan Indreias wrote: Hello Mitch, Hoping that the Queue application is not automatically Answering the line (till an agent will do this) my suggestion is to switch between who have to answer in order to progress to the second call leg. This means that the Queue will be called through a Local Channel and the call to your customer will be made through a Dial application. Below is something to start with - in case it will work you could modify to your needs. [demo] exten = s,1,NoOp(Queue without answer) exten = s,2,Queue(sales) Action: Originate Channel: Local/s@demo/n Application: Dial Data: SIP/voipms/customer_number HTH, Ioan Indreias Modulo Consulting // www.modulo.ro http://www.modulo.ro -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call me now outbound calls in a queue
This is mostly working. See below. My only problem is being able to
set the caller ID on the outbound call to the customer. I've tried both
a queue connected macro and gosub (see below), and those both execute,
but the caller ID is not showing up correctly for the customer. I
assume this is because the caller ID is being set on the agent's channel
not the customers.
Any ideas on that?
Action: Originate
Channel: Local/s@callmenow/n
Application: Dial
Data: SIP/voipms/customer_number
Async: true
Callerid: Call Me Now 777
Timeout: 99
[callmenow]
exten = s,1,NoOp(callmenow: Queue without answer)
same
=n,Queue(sales,tc,CallMeNowQueueConnected,CallMeNowQueueConnectedGosub)
[CallMeNowQueueConnectedGosub]
exten =s,1,NoOp(CallMeNowQueueConnectedGosub)
same =n,Set(CALLERID(num)=${OUTBOUND_CALLERID_NUM})
same =n,Set(CALLERID(name)=${OUTBOUND_CALLERID_NAME})
same =n,Verbose(2,end of gosub)
same =n,Return()
[macro-CallMeNowQueueConnected]
; this runs on the agent/member's channel
exten =s,1,NoOp(CallMeNowQueueConnected)
same =n,Set(CALLERID(num)=${OUTBOUND_CALLERID_NUM})
same =n,Set(CALLERID(name)=${OUTBOUND_CALLERID_NAME})
same =n,Playback(custom/callmenow-announce)
same =n,Verbose(2,end of macro)
Mitch
On 10/04/2012 02:30 PM, Ioan Indreias wrote:
Hello Mitch,
Hoping that the Queue application is not automatically Answering the
line (till an agent will do this) my suggestion is to switch between
who have to answer in order to progress to the second call leg. This
means that the Queue will be called through a Local Channel and the call
to your customer will be made through a Dial application.
Below is something to start with - in case it will work you could modify
to your needs.
[demo]
exten = s,1,NoOp(Queue without answer)
exten = s,2,Queue(sales)
Action: Originate
Channel: Local/s@demo/n
Application: Dial
Data: SIP/voipms/customer_number
HTH,
Ioan Indreias
Modulo Consulting // www.modulo.ro http://www.modulo.ro
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Re: [asterisk-users] Call me now outbound calls in a queue
Perfect! Thank you.
Mitch
On 10/05/2012 01:07 PM, Ioan Indreias wrote:
Hi Mitch,
Glad that it works for you.
Regarding the CallerID I suggest to set some the variables before the
actual Dial.
Something like:
Action: Originate
Channel: Local/s@callmenow/n
Context: to-customer
Exten: s
Priority: 1
Async: true
Variable: CHANNEL_TO_CUSTOMER=SIP/voipms/customer_number
Variable: OUTBOUND_CALLERID_NUM=777
Variable: OUTBOUND_CALLERID_NAME=Call Me Now
Timeout: 99
[callmenow]
exten = s,1,NoOp(callmenow: Queue without answer)
same =n,Queue(sales,tc)
[dial-to-customer]
exten = s,1,NoOp(to-customer)
same = n,Set(CALLERID(num)=${__OUTBOUND_CALLERID_NUM})
same = n,Set(CALLERID(name)=${__OUTBOUND_CALLERID_NAME})
same = n,Dial(${CHANNEL_TO_CUSTOMER})
Have a nice weekend,
Ioan
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Re: [asterisk-users] Call me now outbound calls in a queue
On Fri, Sep 28, 2012 at 7:42 PM, Mitch Claborn mitch...@claborn.net wrote: I want to put a call me now button on the web site that will place the request into an asterisk call queue and then when an agent picks up the call in the queue, place the outbound call to the customer. The following AMI command works, but it calls the customer first, before an agent is necessarily available. Action: Originate Channel: SIP/voipms/customer_number_**here Context: external Async: true Application: Queue Data: sales Callerid: Company 8005551212 How can I get an available agent before the customer call is placed? Hello Mitch, Hoping that the Queue application is not automatically Answering the line (till an agent will do this) my suggestion is to switch between who have to answer in order to progress to the second call leg. This means that the Queue will be called through a Local Channel and the call to your customer will be made through a Dial application. Below is something to start with - in case it will work you could modify to your needs. [demo] exten = s,1,NoOp(Queue without answer) exten = s,2,Queue(sales) Action: Originate Channel: Local/s@demo/n Application: Dial Data: SIP/voipms/customer_number HTH, Ioan Indreias Modulo Consulting // www.modulo.ro -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call me now outbound calls in a queue
The problem is that you need to have a process waiting for a free agent and then doing the reschedule. Instead of writing your own, you could try our WombatDialer (that is currently free as in beer, as it is being community tested) to automate such a task. It has a nice HTTP API and it would do exactly what you are looking for. See http://wombatdialer.com/ l. 2012/9/28 Mitch Claborn mitch...@claborn.net That approach only works if there are any agents that are not busy on a call - I could pick one, take them out of the queue then connect the call. If all agents are busy, I need to be able to insert the request into the queue so that it gets processed in sequence with the inbound calls. Mitch -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call me now outbound calls in a queue
On Wednesday 03 October 2012, Lenz Emilitri wrote: The problem is that you need to have a process waiting for a free agent and then doing the reschedule. Instead of writing your own, you could try our WombatDialer (that is currently free as in beer, as it is being community tested) to automate such a task. It has a nice HTTP API and it would do exactly what you are looking for. See http://wombatdialer.com/ l. Beware of *anything* free as in beer. Unless it includes the Source Code, place it gently down on the floor and then run, don't walk, in the opposite direction as fast as your legs can carry you. -- AJS Answers come *after* questions. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Call me now outbound calls in a queue
I want to put a call me now button on the web site that will place the request into an asterisk call queue and then when an agent picks up the call in the queue, place the outbound call to the customer. The following AMI command works, but it calls the customer first, before an agent is necessarily available. Action: Originate Channel: SIP/voipms/customer_number_here Context: external Async: true Application: Queue Data: sales Callerid: Company 8005551212 How can I get an available agent before the customer call is placed? -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call me now outbound calls in a queue
On 9/28/2012 12:42 PM, Mitch Claborn wrote: I want to put a call me now button on the web site that will place the request into an asterisk call queue and then when an agent picks up the call in the queue, place the outbound call to the customer. The following AMI command works, but it calls the customer first, before an agent is necessarily available. Action: Originate Channel: SIP/voipms/customer_number_here Context: external Async: true Application: Queue Data: sales Callerid: Company 8005551212 How can I get an available agent before the customer call is placed? Use AMI to do a queue status. In the status reply, you'll get a list of all the agents and their status (Not in use, in use, busy, unavailable, or ringing). -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call me now outbound calls in a queue
That approach only works if there are any agents that are not busy on a call - I could pick one, take them out of the queue then connect the call. If all agents are busy, I need to be able to insert the request into the queue so that it gets processed in sequence with the inbound calls. Mitch On 09/28/2012 01:42 PM, James Sharp wrote: On 9/28/2012 12:42 PM, Mitch Claborn wrote: I want to put a call me now button on the web site that will place the request into an asterisk call queue and then when an agent picks up the call in the queue, place the outbound call to the customer. The following AMI command works, but it calls the customer first, before an agent is necessarily available. Action: Originate Channel: SIP/voipms/customer_number_here Context: external Async: true Application: Queue Data: sales Callerid: Company 8005551212 How can I get an available agent before the customer call is placed? Use AMI to do a queue status. In the status reply, you'll get a list of all the agents and their status (Not in use, in use, busy, unavailable, or ringing). -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
