A number of call-centers I see use the pause codes in Asterisk to mark
different types of activities, like answering to email or IM. It's not
much, but easy to implement.
l.
2012/3/27 bilal ghayyad
> Hi All;
>
> Is there a collaboration contact center (hope to be open source)
> Integrated with Asterisk (hope with vicidial), so the agent will be able to
> receive chat or emails sessions and deal with the customer. If the agent in
> a call with the customer, then he will not get chat session. Is there like
> this software?
>
> Regards
> Bilal
>
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