[asterisk-users] How to detect long calls
We have been running an Asterisk box with 1.2.9.1 on it since August in a call center environment. We use the Asterisk box as an IVR and then pass the calls on to a Nortel Option 11C. Today we found in our long distance bill two calls that lasted a VERY long time. One was 58 hours and another was 38 DAYS!!! Nortel does not show this call being that long. Obviously the person that called in didn't hold the line for 58 days so somehow between Asterisk and MCI the call got stuck open and didn't hang up on the network. My question is two parts, part one, has anyone heard of anything like this where a call doesn't hang up properly and seems stuck in the system. Part two is there anyway to monitor in Asterisk the length of all active calls and then if a call lasts longer then, say one hour, we could send off a text message or warning. Any ideas or comments would be helpful Thanks _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com http://www.novo1.com/ Novo 1 is a service mark of Novo 1, Inc image001.gif Description: image001.gif ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to detect long calls
Savoy, Kevin - Williston, ND wrote: We have been running an Asterisk box with 1.2.9.1 on it since August in a call center environment. We use the Asterisk box as an IVR and then pass the calls on to a Nortel Option 11C. Today we found in our long distance bill two calls that lasted a VERY long time. One was 58 hours and another was 38 DAYS!!! Nortel does not show this call being that long. Obviously the person that called in didn’t hold the line for 58 days so somehow between Asterisk and MCI the call got stuck open and didn’t hang up on the network. My question is two parts, part one, has anyone heard of anything like this where a call doesn’t hang up properly and seems “stuck” in the system. Part two is there anyway to monitor in Asterisk the length of all active calls and then if a call lasts longer then, say one hour, we could send off a text message or warning. Hi , similiar thing happend to me. Try looking at the L() optin in Dial. I define a max call time, say few hours, then warn every x seconds, then cut the call. -- thanks, Yusuf -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] How to detect long calls
You should: Set(TIMEOUT(absolute)=14400) When the call is received - this will set the maximum limit of a call and asterisk will force hang-up when the limit is reached. 14400 seconds = 4 hours, which for our purposes is longer then any call we expect. Even if you double-it or set it to several days some limit is better then nothing. When we found the same problem we had a call that was stuck open for 20 days. The call was stuck in a conference and was sending the on-hold music, which is what kept it open. Hope that helps. Cullin J. Wible -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of yusuf Sent: Tuesday, January 16, 2007 12:51 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] How to detect long calls Savoy, Kevin - Williston, ND wrote: We have been running an Asterisk box with 1.2.9.1 on it since August in a call center environment. We use the Asterisk box as an IVR and then pass the calls on to a Nortel Option 11C. Today we found in our long distance bill two calls that lasted a VERY long time. One was 58 hours and another was 38 DAYS!!! Nortel does not show this call being that long. Obviously the person that called in didn't hold the line for 58 days so somehow between Asterisk and MCI the call got stuck open and didn't hang up on the network. My question is two parts, part one, has anyone heard of anything like this where a call doesn't hang up properly and seems stuck in the system. Part two is there anyway to monitor in Asterisk the length of all active calls and then if a call lasts longer then, say one hour, we could send off a text message or warning. Hi , similiar thing happend to me. Try looking at the L() optin in Dial. I define a max call time, say few hours, then warn every x seconds, then cut the call. -- thanks, Yusuf -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to detect long calls
I had the same problem last year, at the time for some reason Timeout
instruction wouldn't trigger, so, just to be sure not to have to pay
for another longdistance call, I did the following, (following
someone's advise in here)
/usr/sbin/asterisk -rx show channels concise |awk -F : '($11 1500)
{print /usr/sbin/asterisk -rx \soft hangup $1 \} '|sh
this will hangup any call longer than 1500 seconds, or what ever
value you choose
hope it helps you somehow
;-)
Manrique
Cullin J. Wible escribió:
You should:
Set(TIMEOUT(absolute)=14400)
When the call is received - this will set the maximum limit of a call and
asterisk will force hang-up when the limit is reached.
14400 seconds = 4 hours, which for our purposes is longer then any call we
expect. Even if you double-it or set it to several days some limit is better
then nothing.
When we found the same problem we had a call that was stuck open for 20
days. The call was stuck in a conference and was sending the on-hold music,
which is what kept it open.
Hope that helps.
Cullin J. Wible
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of yusuf
Sent: Tuesday, January 16, 2007 12:51 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How to detect long calls
Savoy, Kevin - Williston, ND wrote:
We have been running an Asterisk box with 1.2.9.1 on it since August
in a call center environment. We use the Asterisk box as an IVR and
then pass the calls on to a Nortel Option 11C. Today we found in our
long distance bill two calls that lasted a VERY long time. One was 58
hours and another was 38 DAYS!!!
Nortel does not show this call being that long. Obviously the person
that called in didn't hold the line for 58 days so somehow between
Asterisk and MCI the call got stuck open and didn't hang up on the
network.
My question is two parts, part one, has anyone heard of anything like
this where a call doesn't hang up properly and seems stuck in the
system. Part two is there anyway to monitor in Asterisk the length of
all active calls and then if a call lasts longer then, say one hour,
we could send off a text message or warning.
Hi ,
similiar thing happend to me. Try looking at the L() optin in Dial. I
define a max call time, say few hours, then warn every x seconds, then cut
the call.
--
thanks,
Yusuf
--
This message has been scanned for viruses and dangerous content by
MailScanner, and is believed to be clean.
--
**
Manrique Feoli
R D Director
[EMAIL PROTECTED]
Kínetos Software
www.kinetos.com
408-538-2113
**
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RE: [asterisk-users] How to detect long calls
show channels will display all calls including Duration and BridgeTo. You can check the BridgeTo column to determine if one call leg is still attached to the other. If that fails, you can also check the duration for hung calls. To automate, there are a number of approaches. I personally suggest looking into writing/deploying an Asterisk manager. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Savoy, Kevin - Williston, ND Sent: Wednesday, January 17, 2007 2:08 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] How to detect long calls We have been running an Asterisk box with 1.2.9.1 on it since August in a call center environment. We use the Asterisk box as an IVR and then pass the calls on to a Nortel Option 11C. Today we found in our long distance bill two calls that lasted a VERY long time. One was 58 hours and another was 38 DAYS!!! Nortel does not show this call being that long. Obviously the person that called in didn't hold the line for 58 days so somehow between Asterisk and MCI the call got stuck open and didn't hang up on the network. My question is two parts, part one, has anyone heard of anything like this where a call doesn't hang up properly and seems stuck in the system. Part two is there anyway to monitor in Asterisk the length of all active calls and then if a call lasts longer then, say one hour, we could send off a text message or warning. Any ideas or comments would be helpful Thanks _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com/ http://www.novo1.com Novo 1 is a service mark of Novo 1, Inc image001.gif Description: GIF image ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to detect long calls
Hi guys, Look my example: pabx*CLI sip show channels Peer User/ANRCall ID Seq (Tx/Rx) Form Hold Last Message 64.71.xx.xx322121226ee03b46000 00103/15992 unkn No (d) Rx: BYE 64.71.xx.xx0113941735 57344d766af 00103/0 unkn No Tx: INVITE 64.71.xx.xx0113677599 5456e05e17d 00103/0 unkn No Tx: INVITE 64.71.xx.xx0113388754 3fe71d9114a 00103/0 unkn No Tx: INVITE 64.71.xx.xx0113388754 75c54f392c3 00103/0 unkn No Tx: INVITE 64.71.xx.xx0113677599 22fe2ae1237 00103/0 unkn No Tx: INVITE 64.71.xx.xx0823241639 3b99e044545 00103/0 unkn No Tx: INVITE 64.71.xx.xx0823231223 4345657f406 00103/0 unkn No Tx: INVITE 64.71.xx.xx0823327211 5516645b4b7 00103/0 unkn No Tx: INVITE 64.71.xx.xx0823336651 5692acca779 00103/0 unkn No Tx: INVITE 64.71.xx.xx0823235526 14b7d28729f 00103/0 unkn No Tx: INVITE 64.71.xx.xx0793246319 3fe706487f1 00103/0 unkn No Tx: INVITE 64.71.xx.xx0613364414 13ea2109500 00103/0 unkn No Tx: INVITE 64.71.xx.xx0613364414 531f94b42c4 00103/0 unkn No Tx: INVITE 14 active SIP channels I can confirm that when i run this command, no one was in the office. What is this status ? Where can i see duration of this calls ? How can i kill them ? Thanks. Fred Em Ter, 2007-01-16 às 11:08 -0600, Savoy, Kevin - Williston, ND escreveu: We have been running an Asterisk box with 1.2.9.1 on it since August in a call center environment. We use the Asterisk box as an IVR and then pass the calls on to a Nortel Option 11C. Today we found in our long distance bill two calls that lasted a VERY long time. One was 58 hours and another was 38 DAYS!!! Nortel does not show this call being that long. Obviously the person that called in didn’t hold the line for 58 days so somehow between Asterisk and MCI the call got stuck open and didn’t hang up on the network. My question is two parts, part one, has anyone heard of anything like this where a call doesn’t hang up properly and seems “stuck” in the system. Part two is there anyway to monitor in Asterisk the length of all active calls and then if a call lasts longer then, say one hour, we could send off a text message or warning. Any ideas or comments would be helpful Thanks _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com Novo 1 is a service mark of Novo 1, Inc ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users image001.gif Description: image001.gif signature.asc Description: Esta é uma parte de mensagem assinada digitalmente ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
