Re: [OSL | CCIE_Voice] Fast start / codec question
I would think you would need a transcoder at the site of your h323. On Sun, Oct 27, 2013 at 5:25 PM, Olu Oguntuga wrote: > Hi there, > > Could someone please explain how to configure the following scenario: > > I need to enable fast start for outbound and inbound call between pub , > sub and a h323 gateway. However codec requirements is that intra-site calls > should use g711 while inter-site calls use g729. > > I have configured the codec requirement as stated, but when I set the fast > start codec to g711 it breaks the codec requirement for one site. Same > thing when I set the codec to use for fast start to g729, it breaks codec > requirement for another site. > > For example for site A calls to use site b ( H323 GW) g729 codec is used. > And because I have enabled fast start codec as g729, that works OK. > > But a call from site b, using site b (h323 gw) to the pstn, (fast start > enabled with g729 still), both site b gw and site b phone making the call > are in same region so codec should be g711. But the codec requirement is > broken and codec used is g729 because of the fast start codec selected. If > I change fast start codec to G 711, it will work but it breaks site A codec > requirement because calls from site A will now start to use G711 a cross > the WAN. > > how can I get round this, anyone has any Idea please. > > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
If I rename my HQ2 user and the UPCHQ2 device to SiteA2 and UPCSITEA2 it works. Have no clue whats going on here. On Sun, Oct 27, 2013 at 5:29 PM, Bill Hatcher wrote: > Scratch that. It's not the Device Pool. The user I'm trying to get the > softphone working for was called HQ2. The softphone UPCHQ2 never come up > for that user. I deleted him, and created a new user called SiteA2. That > user is able to register the softphone UPCSITEA2. I also tried renaming > the HQ2 user to HQTwo, and still did not work. > > > On Sun, Oct 27, 2013 at 5:14 PM, Ovidiu Popa wrote: > >> Could you put it back in the correct device pool and try again ? >> >> >> >> On Sun, Oct 27, 2013 at 11:10 PM, Bill Hatcher wrote: >> >>> It's now working when I put the phone in a different device pool. Does >>> it require an MTP? >>> >>> >>> On Sun, Oct 27, 2013 at 5:09 PM, Ovidiu Popa wrote: >>> There you go: 2013-10-27 16:36:20,351 [0x2dd4] INFO LCMiddleware - (MWMSG_CFGMGR_LICENSING) ConfigurationManager: licensing = Presence = yes *Softphone = no* Video = yes IM = yes Best of luck on your exam Cheers, Ovidiu On Sun, Oct 27, 2013 at 10:39 PM, Bill Hatcher wrote: > Here you go. > > > On Sun, Oct 27, 2013 at 4:23 PM, Ovidiu Popa wrote: > >> Bill, >> could you try clearing the configuration and logs from your PC, >> restarting CUPC then sending us the log files ? >> Also please remeber to enable detailed logging from CUPC... >> >> >> Configuration: \Application Data\Cisco\Unified >> Personal Communicator >> Logs: \Local Seettings\Application >> Data\Cisco\Unified Personal Communicator >> >> >> >> >> On Sun, Oct 27, 2013 at 10:04 PM, Bill Hatcher >> wrote: >> >>> Stefano, >>> >>> They are already set up there. I've even tried to remove them and >>> re-add them. No luck. >>> >>> Bill >>> >>> >>> On Sun, Oct 27, 2013 at 3:44 PM, StefanoS wrote: >>> Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application > Cisco Unified Personal Communicator > Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener. I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher >>> > wrote: > Stefano, > > a) I don't get any kind of error on the server health window under > either the TFTP or the softphone. The TFTP section shows the IP > Address > for the two tftp servers, but that's it. No connection information, > nothing. > > b) I don't even get a softphone option. > > c) The UPC profile is associated to the user. I'm not sure what > you mean by am I using md5 passwords. I don't use digest credentials > if > that's what you mean. > > Bill > > > On Sun, Oct 27, 2013 at 3:00 PM, StefanoS wrote: > >> Hello, >> >> a) From the troubleshooting guide for CUPC check this >> http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 >> >> b) The next one is simple. I was struggling the other day with >> this specific issue and the problem was that I haven't enabled the >> Softphone mode from the icon on the upper right corner. I was using >> the >> Desktop Controlling at that time. Actually it was a Jabber on a 9.1 >> UCM/Precense though. >> >> c) Have you associated the UPC profile with the Primary device >> name? Are you using md5 passwords? >> >> Stefanos >> >> >> On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher < >> wchatc...@gmail.com> wrote: >> >>> I have encountered a very frustrating issue. I can do the >>> full integration between CUCM and CUPS. Everything will work, >>> status, >>> phone control, IM, and voice mail. However no matter what I do I >>> cannot >>> get the softphone capability to register. When I look at the show >>> server >>> health, the TFTP server status shows the TFTP servers under the TFTP >>> Configurations section, but nothing else is populated. Server >>> Address, >>> Server Port, and Server Protocol all show "---". The softphone >>> shows as >>> Not Active as well. >>> >>> The user is HQ2, the softphone sevice name is UP
[OSL | CCIE_Voice] Fast start / codec question
Hi there, Could someone please explain how to configure the following scenario: I need to enable fast start for outbound and inbound call between pub , sub and a h323 gateway. However codec requirements is that intra-site calls should use g711 while inter-site calls use g729. I have configured the codec requirement as stated, but when I set the fast start codec to g711 it breaks the codec requirement for one site. Same thing when I set the codec to use for fast start to g729, it breaks codec requirement for another site. For example for site A calls to use site b ( H323 GW) g729 codec is used. And because I have enabled fast start codec as g729, that works OK. But a call from site b, using site b (h323 gw) to the pstn, (fast start enabled with g729 still), both site b gw and site b phone making the call are in same region so codec should be g711. But the codec requirement is broken and codec used is g729 because of the fast start codec selected. If I change fast start codec to G 711, it will work but it breaks site A codec requirement because calls from site A will now start to use G711 a cross the WAN. how can I get round this, anyone has any Idea please. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
There you go: 2013-10-27 16:36:20,351 [0x2dd4] INFO LCMiddleware - (MWMSG_CFGMGR_LICENSING) ConfigurationManager: licensing = Presence = yes *Softphone = no* Video = yes IM = yes Best of luck on your exam Cheers, Ovidiu On Sun, Oct 27, 2013 at 10:39 PM, Bill Hatcher wrote: > Here you go. > > > On Sun, Oct 27, 2013 at 4:23 PM, Ovidiu Popa wrote: > >> Bill, >> could you try clearing the configuration and logs from your PC, >> restarting CUPC then sending us the log files ? >> Also please remeber to enable detailed logging from CUPC... >> >> >> Configuration: \Application Data\Cisco\Unified Personal >> Communicator >> Logs: \Local Seettings\Application >> Data\Cisco\Unified Personal Communicator >> >> >> >> >> On Sun, Oct 27, 2013 at 10:04 PM, Bill Hatcher wrote: >> >>> Stefano, >>> >>> They are already set up there. I've even tried to remove them and >>> re-add them. No luck. >>> >>> Bill >>> >>> >>> On Sun, Oct 27, 2013 at 3:44 PM, StefanoS wrote: >>> Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application > Cisco Unified Personal Communicator > Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener. I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wrote: > Stefano, > > a) I don't get any kind of error on the server health window under > either the TFTP or the softphone. The TFTP section shows the IP Address > for the two tftp servers, but that's it. No connection information, > nothing. > > b) I don't even get a softphone option. > > c) The UPC profile is associated to the user. I'm not sure what you > mean by am I using md5 passwords. I don't use digest credentials if > that's > what you mean. > > Bill > > > On Sun, Oct 27, 2013 at 3:00 PM, StefanoS wrote: > >> Hello, >> >> a) From the troubleshooting guide for CUPC check this >> http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 >> >> b) The next one is simple. I was struggling the other day with this >> specific issue and the problem was that I haven't enabled the Softphone >> mode from the icon on the upper right corner. I was using the Desktop >> Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense >> though. >> >> c) Have you associated the UPC profile with the Primary device name? >> Are you using md5 passwords? >> >> Stefanos >> >> >> On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher >> wrote: >> >>> I have encountered a very frustrating issue. I can do the full >>> integration between CUCM and CUPS. Everything will work, status, phone >>> control, IM, and voice mail. However no matter what I do I cannot get >>> the >>> softphone capability to register. When I look at the show server >>> health, >>> the TFTP server status shows the TFTP servers under the TFTP >>> Configurations >>> section, but nothing else is populated. Server Address, Server Port, >>> and >>> Server Protocol all show "---". The softphone shows as Not Active as >>> well. >>> >>> The user is HQ2, the softphone sevice name is UPCHQ2, and it is >>> associated with the HQ2 user. Primary extension is set for the user, >>> and >>> the CTI Enabled and CCM End User groups are assigned. >>> >>> The SIP trunk is set to use a cups SIP Trunk Security Profile. >>> That profile is set to non-secure, TCP+UDP for incoming, and TCP for >>> outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog >>> REFER, Unsolicited Notification, and Replace Headers are all checked. >>> >>> In Service Parameters the CUP PUBLISH Trunk is set correctly, and >>> Default Inter-Presence Group Subscription is set to Allow Subscription. >>> >>> The CtiGw applicaiton user account is configured with CTI Allow and >>> CTI Allow Control of All Devices. >>> >>> The CUPS System Configuration Troubleshooter is showing all Green as >>> well >>> >>> Any ideas would be greatly appreciated since I fly out tomorrow to >>> take my lab on Tuesday, and this is really worrying me. >>> >>> Bill Hatcher >>> >>> >>> ___ >>> For more information regarding industry leading CCIE Lab training, >>> please visit www.ipexpert.com >>> >>> Are you a CCNP or CCIE and looking for a job? Check out >>> www.PlatinumPlacement.com >>> >> >> > >>> >>> ___ >>> For more information regardin
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
It has something to do with my HQ device pool. I'm not sure what's going on there. On Sun, Oct 27, 2013 at 4:55 PM, Bill Hatcher wrote: > I just noticed that under the end user page in presence none of the HQ > users have any devices listed. > > > On Sun, Oct 27, 2013 at 4:52 PM, Joel Murphy wrote: > >> Obvious stuff here, but what do the logs in CUPC say when you log in? >> Have you looked at any traces? You're config looks correct to me. >> On Oct 27, 2013 4:42 PM, "Bill Hatcher" wrote: >> >>> User has both CUP and CUPC enabled under capabilities assognment. >>> >>> >>> On Sun, Oct 27, 2013 at 4:40 PM, Joel Murphy wrote: >>> How about licensing? Just a thought. On Oct 27, 2013 2:47 PM, "Bill Hatcher" wrote: > I have encountered a very frustrating issue. I can do the full > integration between CUCM and CUPS. Everything will work, status, phone > control, IM, and voice mail. However no matter what I do I cannot get the > softphone capability to register. When I look at the show server health, > the TFTP server status shows the TFTP servers under the TFTP > Configurations > section, but nothing else is populated. Server Address, Server Port, and > Server Protocol all show "---". The softphone shows as Not Active as > well. > > The user is HQ2, the softphone sevice name is UPCHQ2, and it is > associated with the HQ2 user. Primary extension is set for the user, and > the CTI Enabled and CCM End User groups are assigned. > > The SIP trunk is set to use a cups SIP Trunk Security Profile. That > profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, > Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, > Unsolicited Notification, and Replace Headers are all checked. > > In Service Parameters the CUP PUBLISH Trunk is set correctly, and > Default Inter-Presence Group Subscription is set to Allow Subscription. > > The CtiGw applicaiton user account is configured with CTI Allow and > CTI Allow Control of All Devices. > > The CUPS System Configuration Troubleshooter is showing all Green as > well > > Any ideas would be greatly appreciated since I fly out tomorrow to > take my lab on Tuesday, and this is really worrying me. > > Bill Hatcher > > > ___ > For more information regarding industry leading CCIE Lab training, > please visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > >>> > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
I just noticed that under the end user page in presence none of the HQ users have any devices listed. On Sun, Oct 27, 2013 at 4:52 PM, Joel Murphy wrote: > Obvious stuff here, but what do the logs in CUPC say when you log in? Have > you looked at any traces? You're config looks correct to me. > On Oct 27, 2013 4:42 PM, "Bill Hatcher" wrote: > >> User has both CUP and CUPC enabled under capabilities assognment. >> >> >> On Sun, Oct 27, 2013 at 4:40 PM, Joel Murphy wrote: >> >>> How about licensing? Just a thought. >>> On Oct 27, 2013 2:47 PM, "Bill Hatcher" wrote: >>> I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show "---". The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com >>> >> ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
User has both CUP and CUPC enabled under capabilities assognment. On Sun, Oct 27, 2013 at 4:40 PM, Joel Murphy wrote: > How about licensing? Just a thought. > On Oct 27, 2013 2:47 PM, "Bill Hatcher" wrote: > >> I have encountered a very frustrating issue. I can do the full >> integration between CUCM and CUPS. Everything will work, status, phone >> control, IM, and voice mail. However no matter what I do I cannot get the >> softphone capability to register. When I look at the show server health, >> the TFTP server status shows the TFTP servers under the TFTP Configurations >> section, but nothing else is populated. Server Address, Server Port, and >> Server Protocol all show "---". The softphone shows as Not Active as >> well. >> >> The user is HQ2, the softphone sevice name is UPCHQ2, and it is >> associated with the HQ2 user. Primary extension is set for the user, and >> the CTI Enabled and CCM End User groups are assigned. >> >> The SIP trunk is set to use a cups SIP Trunk Security Profile. That >> profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, >> Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, >> Unsolicited Notification, and Replace Headers are all checked. >> >> In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default >> Inter-Presence Group Subscription is set to Allow Subscription. >> >> The CtiGw applicaiton user account is configured with CTI Allow and CTI >> Allow Control of All Devices. >> >> The CUPS System Configuration Troubleshooter is showing all Green as well >> >> Any ideas would be greatly appreciated since I fly out tomorrow to take >> my lab on Tuesday, and this is really worrying me. >> >> Bill Hatcher >> >> >> ___ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Bill, could you try clearing the configuration and logs from your PC, restarting CUPC then sending us the log files ? Also please remeber to enable detailed logging from CUPC... Configuration: \Application Data\Cisco\Unified Personal Communicator Logs: \Local Seettings\Application Data\Cisco\Unified Personal Communicator On Sun, Oct 27, 2013 at 10:04 PM, Bill Hatcher wrote: > Stefano, > > They are already set up there. I've even tried to remove them and re-add > them. No luck. > > Bill > > > On Sun, Oct 27, 2013 at 3:44 PM, StefanoS wrote: > >> Bill. >> >> I just reproduced your issue in a working CUPC installation I have. Go >> into the CUP Admin and check: Application > Cisco Unified Personal >> Communicator > Settings. Are there any TFTP servers configured? (primary >> and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy >> TCP Listener. >> >> I reproduced your issue by removing the TFTP servers configured there >> >> >> On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wrote: >> >>> Stefano, >>> >>> a) I don't get any kind of error on the server health window under >>> either the TFTP or the softphone. The TFTP section shows the IP Address >>> for the two tftp servers, but that's it. No connection information, >>> nothing. >>> >>> b) I don't even get a softphone option. >>> >>> c) The UPC profile is associated to the user. I'm not sure what you >>> mean by am I using md5 passwords. I don't use digest credentials if that's >>> what you mean. >>> >>> Bill >>> >>> >>> On Sun, Oct 27, 2013 at 3:00 PM, StefanoS wrote: >>> Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wrote: > I have encountered a very frustrating issue. I can do the full > integration between CUCM and CUPS. Everything will work, status, phone > control, IM, and voice mail. However no matter what I do I cannot get the > softphone capability to register. When I look at the show server health, > the TFTP server status shows the TFTP servers under the TFTP > Configurations > section, but nothing else is populated. Server Address, Server Port, and > Server Protocol all show "---". The softphone shows as Not Active as > well. > > The user is HQ2, the softphone sevice name is UPCHQ2, and it is > associated with the HQ2 user. Primary extension is set for the user, and > the CTI Enabled and CCM End User groups are assigned. > > The SIP trunk is set to use a cups SIP Trunk Security Profile. That > profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, > Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, > Unsolicited Notification, and Replace Headers are all checked. > > In Service Parameters the CUP PUBLISH Trunk is set correctly, and > Default Inter-Presence Group Subscription is set to Allow Subscription. > > The CtiGw applicaiton user account is configured with CTI Allow and > CTI Allow Control of All Devices. > > The CUPS System Configuration Troubleshooter is showing all Green as > well > > Any ideas would be greatly appreciated since I fly out tomorrow to > take my lab on Tuesday, and this is really worrying me. > > Bill Hatcher > > > ___ > For more information regarding industry leading CCIE Lab training, > please visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > >>> >> > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Stefano, They are already set up there. I've even tried to remove them and re-add them. No luck. Bill On Sun, Oct 27, 2013 at 3:44 PM, StefanoS wrote: > Bill. > > I just reproduced your issue in a working CUPC installation I have. Go > into the CUP Admin and check: Application > Cisco Unified Personal > Communicator > Settings. Are there any TFTP servers configured? (primary > and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy > TCP Listener. > > I reproduced your issue by removing the TFTP servers configured there > > > On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wrote: > >> Stefano, >> >> a) I don't get any kind of error on the server health window under either >> the TFTP or the softphone. The TFTP section shows the IP Address for the >> two tftp servers, but that's it. No connection information, nothing. >> >> b) I don't even get a softphone option. >> >> c) The UPC profile is associated to the user. I'm not sure what you mean >> by am I using md5 passwords. I don't use digest credentials if that's what >> you mean. >> >> Bill >> >> >> On Sun, Oct 27, 2013 at 3:00 PM, StefanoS wrote: >> >>> Hello, >>> >>> a) From the troubleshooting guide for CUPC check this >>> http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 >>> >>> b) The next one is simple. I was struggling the other day with this >>> specific issue and the problem was that I haven't enabled the Softphone >>> mode from the icon on the upper right corner. I was using the Desktop >>> Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense >>> though. >>> >>> c) Have you associated the UPC profile with the Primary device name? Are >>> you using md5 passwords? >>> >>> Stefanos >>> >>> >>> On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wrote: >>> I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show "---". The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com >>> >>> >> > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application > Cisco Unified Personal Communicator > Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener. I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wrote: > Stefano, > > a) I don't get any kind of error on the server health window under either > the TFTP or the softphone. The TFTP section shows the IP Address for the > two tftp servers, but that's it. No connection information, nothing. > > b) I don't even get a softphone option. > > c) The UPC profile is associated to the user. I'm not sure what you mean > by am I using md5 passwords. I don't use digest credentials if that's what > you mean. > > Bill > > > On Sun, Oct 27, 2013 at 3:00 PM, StefanoS wrote: > >> Hello, >> >> a) From the troubleshooting guide for CUPC check this >> http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 >> >> b) The next one is simple. I was struggling the other day with this >> specific issue and the problem was that I haven't enabled the Softphone >> mode from the icon on the upper right corner. I was using the Desktop >> Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense >> though. >> >> c) Have you associated the UPC profile with the Primary device name? Are >> you using md5 passwords? >> >> Stefanos >> >> >> On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wrote: >> >>> I have encountered a very frustrating issue. I can do the full >>> integration between CUCM and CUPS. Everything will work, status, phone >>> control, IM, and voice mail. However no matter what I do I cannot get the >>> softphone capability to register. When I look at the show server health, >>> the TFTP server status shows the TFTP servers under the TFTP Configurations >>> section, but nothing else is populated. Server Address, Server Port, and >>> Server Protocol all show "---". The softphone shows as Not Active as >>> well. >>> >>> The user is HQ2, the softphone sevice name is UPCHQ2, and it is >>> associated with the HQ2 user. Primary extension is set for the user, and >>> the CTI Enabled and CCM End User groups are assigned. >>> >>> The SIP trunk is set to use a cups SIP Trunk Security Profile. That >>> profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, >>> Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, >>> Unsolicited Notification, and Replace Headers are all checked. >>> >>> In Service Parameters the CUP PUBLISH Trunk is set correctly, and >>> Default Inter-Presence Group Subscription is set to Allow Subscription. >>> >>> The CtiGw applicaiton user account is configured with CTI Allow and CTI >>> Allow Control of All Devices. >>> >>> The CUPS System Configuration Troubleshooter is showing all Green as well >>> >>> Any ideas would be greatly appreciated since I fly out tomorrow to take >>> my lab on Tuesday, and this is really worrying me. >>> >>> Bill Hatcher >>> >>> >>> ___ >>> For more information regarding industry leading CCIE Lab training, >>> please visit www.ipexpert.com >>> >>> Are you a CCNP or CCIE and looking for a job? Check out >>> www.PlatinumPlacement.com >>> >> >> > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] Fwd: CUPC Client will not register the softphone
Stefano, a) I don't get any kind of error on the server health window under either the TFTP or the softphone. The TFTP section shows the IP Address for the two tftp servers, but that's it. No connection information, nothing. b) I don't even get a softphone option. c) The UPC profile is associated to the user. I'm not sure what you mean by am I using md5 passwords. I don't use digest credentials if that's what you mean. Bill On Sun, Oct 27, 2013 at 3:00 PM, StefanoS wrote: > Hello, > > a) From the troubleshooting guide for CUPC check this > http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 > > b) The next one is simple. I was struggling the other day with this > specific issue and the problem was that I haven't enabled the Softphone > mode from the icon on the upper right corner. I was using the Desktop > Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense > though. > > c) Have you associated the UPC profile with the Primary device name? Are > you using md5 passwords? > > Stefanos > > > On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wrote: > >> I have encountered a very frustrating issue. I can do the full >> integration between CUCM and CUPS. Everything will work, status, phone >> control, IM, and voice mail. However no matter what I do I cannot get the >> softphone capability to register. When I look at the show server health, >> the TFTP server status shows the TFTP servers under the TFTP Configurations >> section, but nothing else is populated. Server Address, Server Port, and >> Server Protocol all show "---". The softphone shows as Not Active as >> well. >> >> The user is HQ2, the softphone sevice name is UPCHQ2, and it is >> associated with the HQ2 user. Primary extension is set for the user, and >> the CTI Enabled and CCM End User groups are assigned. >> >> The SIP trunk is set to use a cups SIP Trunk Security Profile. That >> profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, >> Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, >> Unsolicited Notification, and Replace Headers are all checked. >> >> In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default >> Inter-Presence Group Subscription is set to Allow Subscription. >> >> The CtiGw applicaiton user account is configured with CTI Allow and CTI >> Allow Control of All Devices. >> >> The CUPS System Configuration Troubleshooter is showing all Green as well >> >> Any ideas would be greatly appreciated since I fly out tomorrow to take >> my lab on Tuesday, and this is really worrying me. >> >> Bill Hatcher >> >> >> ___ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> > > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wrote: > I have encountered a very frustrating issue. I can do the full > integration between CUCM and CUPS. Everything will work, status, phone > control, IM, and voice mail. However no matter what I do I cannot get the > softphone capability to register. When I look at the show server health, > the TFTP server status shows the TFTP servers under the TFTP Configurations > section, but nothing else is populated. Server Address, Server Port, and > Server Protocol all show "---". The softphone shows as Not Active as > well. > > The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated > with the HQ2 user. Primary extension is set for the user, and the CTI > Enabled and CCM End User groups are assigned. > > The SIP trunk is set to use a cups SIP Trunk Security Profile. That > profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, > Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, > Unsolicited Notification, and Replace Headers are all checked. > > In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default > Inter-Presence Group Subscription is set to Allow Subscription. > > The CtiGw applicaiton user account is configured with CTI Allow and CTI > Allow Control of All Devices. > > The CUPS System Configuration Troubleshooter is showing all Green as well > > Any ideas would be greatly appreciated since I fly out tomorrow to take my > lab on Tuesday, and this is really worrying me. > > Bill Hatcher > > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] RSVP Question
You're absolutely right, I never noticed that before. Thank you!! :) Bill Hatcher On Sun, Oct 27, 2013 at 2:21 PM, Ravindra Lakpriya wrote: > if i remember correctly When you do that in sub interface it will get > applied to the main interface as well > > > On Sun, Oct 27, 2013 at 11:16 PM, Bill Hatcher wrote: > >> I've noticed in several solution documents that there is an ip rsvp >> bandwidth statement on the main serial interface and then another on the >> sub interface. Is that bandwidth statement required on the main >> interface? I've only been placing it on the sub interfaces and it seems to >> be working just fine for me. >> >> Eg. >> interface Serial0/0/1:0 >> ip rsvp bandwidth >> ! >> interface Serial0/0/1:0.1 point-to-point >> ip rsvp bandwidth 80 >> >> >> Bill Hatcher >> >> ___ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> > > > > -- > Ravindra Lakpriya > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] RSVP Question
Hello Ravindra is correct, I've just double checked: - applying ip rsvp bandwidth to a subinterface automatically applies it to the physical interface - if you delete it from the physical interface, rsvp calls fail - if you delete it from the subinterface it will NOT be deleted from the physical interface HTH Ovidiu On Sun, Oct 27, 2013 at 8:21 PM, Ravindra Lakpriya wrote: > if i remember correctly When you do that in sub interface it will get > applied to the main interface as well > > > On Sun, Oct 27, 2013 at 11:16 PM, Bill Hatcher wrote: > >> I've noticed in several solution documents that there is an ip rsvp >> bandwidth statement on the main serial interface and then another on the >> sub interface. Is that bandwidth statement required on the main >> interface? I've only been placing it on the sub interfaces and it seems to >> be working just fine for me. >> >> Eg. >> interface Serial0/0/1:0 >> ip rsvp bandwidth >> ! >> interface Serial0/0/1:0.1 point-to-point >> ip rsvp bandwidth 80 >> >> >> Bill Hatcher >> >> ___ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> > > > > -- > Ravindra Lakpriya > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] CUPC Client will not register the softphone
I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show "---". The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] RSVP Question
if i remember correctly When you do that in sub interface it will get applied to the main interface as well On Sun, Oct 27, 2013 at 11:16 PM, Bill Hatcher wrote: > I've noticed in several solution documents that there is an ip rsvp > bandwidth statement on the main serial interface and then another on the > sub interface. Is that bandwidth statement required on the main > interface? I've only been placing it on the sub interfaces and it seems to > be working just fine for me. > > Eg. > interface Serial0/0/1:0 > ip rsvp bandwidth > ! > interface Serial0/0/1:0.1 point-to-point > ip rsvp bandwidth 80 > > > Bill Hatcher > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > -- Ravindra Lakpriya ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] RSVP Question
I've noticed in several solution documents that there is an ip rsvp bandwidth statement on the main serial interface and then another on the sub interface. Is that bandwidth statement required on the main interface? I've only been placing it on the sub interfaces and it seems to be working just fine for me. Eg. interface Serial0/0/1:0 ip rsvp bandwidth ! interface Serial0/0/1:0.1 point-to-point ip rsvp bandwidth 80 Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
