[OSL | CCIE_Voice] CUPC Client will not register the softphone
I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wchatc...@gmail.com wrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application Cisco Unified Personal Communicator Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener. I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wchatc...@gmail.com wrote: Stefano, a) I don't get any kind of error on the server health window under either the TFTP or the softphone. The TFTP section shows the IP Address for the two tftp servers, but that's it. No connection information, nothing. b) I don't even get a softphone option. c) The UPC profile is associated to the user. I'm not sure what you mean by am I using md5 passwords. I don't use digest credentials if that's what you mean. Bill On Sun, Oct 27, 2013 at 3:00 PM, StefanoS stefan...@gmail.com wrote: Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wchatc...@gmail.comwrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Stefano, They are already set up there. I've even tried to remove them and re-add them. No luck. Bill On Sun, Oct 27, 2013 at 3:44 PM, StefanoS stefan...@gmail.com wrote: Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application Cisco Unified Personal Communicator Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener. I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wchatc...@gmail.comwrote: Stefano, a) I don't get any kind of error on the server health window under either the TFTP or the softphone. The TFTP section shows the IP Address for the two tftp servers, but that's it. No connection information, nothing. b) I don't even get a softphone option. c) The UPC profile is associated to the user. I'm not sure what you mean by am I using md5 passwords. I don't use digest credentials if that's what you mean. Bill On Sun, Oct 27, 2013 at 3:00 PM, StefanoS stefan...@gmail.com wrote: Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wchatc...@gmail.comwrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Bill, could you try clearing the configuration and logs from your PC, restarting CUPC then sending us the log files ? Also please remeber to enable detailed logging from CUPC... Configuration: user directory\Application Data\Cisco\Unified Personal Communicator Logs: user directory\Local Seettings\Application Data\Cisco\Unified Personal Communicator On Sun, Oct 27, 2013 at 10:04 PM, Bill Hatcher wchatc...@gmail.com wrote: Stefano, They are already set up there. I've even tried to remove them and re-add them. No luck. Bill On Sun, Oct 27, 2013 at 3:44 PM, StefanoS stefan...@gmail.com wrote: Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application Cisco Unified Personal Communicator Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener. I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wchatc...@gmail.comwrote: Stefano, a) I don't get any kind of error on the server health window under either the TFTP or the softphone. The TFTP section shows the IP Address for the two tftp servers, but that's it. No connection information, nothing. b) I don't even get a softphone option. c) The UPC profile is associated to the user. I'm not sure what you mean by am I using md5 passwords. I don't use digest credentials if that's what you mean. Bill On Sun, Oct 27, 2013 at 3:00 PM, StefanoS stefan...@gmail.com wrote: Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wchatc...@gmail.comwrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
User has both CUP and CUPC enabled under capabilities assognment. On Sun, Oct 27, 2013 at 4:40 PM, Joel Murphy jmurphy...@gmail.com wrote: How about licensing? Just a thought. On Oct 27, 2013 2:47 PM, Bill Hatcher wchatc...@gmail.com wrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
I just noticed that under the end user page in presence none of the HQ users have any devices listed. On Sun, Oct 27, 2013 at 4:52 PM, Joel Murphy jmurphy...@gmail.com wrote: Obvious stuff here, but what do the logs in CUPC say when you log in? Have you looked at any traces? You're config looks correct to me. On Oct 27, 2013 4:42 PM, Bill Hatcher wchatc...@gmail.com wrote: User has both CUP and CUPC enabled under capabilities assognment. On Sun, Oct 27, 2013 at 4:40 PM, Joel Murphy jmurphy...@gmail.comwrote: How about licensing? Just a thought. On Oct 27, 2013 2:47 PM, Bill Hatcher wchatc...@gmail.com wrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
It has something to do with my HQ device pool. I'm not sure what's going on there. On Sun, Oct 27, 2013 at 4:55 PM, Bill Hatcher wchatc...@gmail.com wrote: I just noticed that under the end user page in presence none of the HQ users have any devices listed. On Sun, Oct 27, 2013 at 4:52 PM, Joel Murphy jmurphy...@gmail.com wrote: Obvious stuff here, but what do the logs in CUPC say when you log in? Have you looked at any traces? You're config looks correct to me. On Oct 27, 2013 4:42 PM, Bill Hatcher wchatc...@gmail.com wrote: User has both CUP and CUPC enabled under capabilities assognment. On Sun, Oct 27, 2013 at 4:40 PM, Joel Murphy jmurphy...@gmail.comwrote: How about licensing? Just a thought. On Oct 27, 2013 2:47 PM, Bill Hatcher wchatc...@gmail.com wrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
There you go: 2013-10-27 16:36:20,351 [0x2dd4] INFO LCMiddleware - (MWMSG_CFGMGR_LICENSING) ConfigurationManager: licensing = Presence = yes *Softphone = no* Video = yes IM = yes Best of luck on your exam Cheers, Ovidiu On Sun, Oct 27, 2013 at 10:39 PM, Bill Hatcher wchatc...@gmail.com wrote: Here you go. On Sun, Oct 27, 2013 at 4:23 PM, Ovidiu Popa ovi.p...@gmail.com wrote: Bill, could you try clearing the configuration and logs from your PC, restarting CUPC then sending us the log files ? Also please remeber to enable detailed logging from CUPC... Configuration: user directory\Application Data\Cisco\Unified Personal Communicator Logs: user directory\Local Seettings\Application Data\Cisco\Unified Personal Communicator On Sun, Oct 27, 2013 at 10:04 PM, Bill Hatcher wchatc...@gmail.comwrote: Stefano, They are already set up there. I've even tried to remove them and re-add them. No luck. Bill On Sun, Oct 27, 2013 at 3:44 PM, StefanoS stefan...@gmail.com wrote: Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application Cisco Unified Personal Communicator Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener. I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wchatc...@gmail.comwrote: Stefano, a) I don't get any kind of error on the server health window under either the TFTP or the softphone. The TFTP section shows the IP Address for the two tftp servers, but that's it. No connection information, nothing. b) I don't even get a softphone option. c) The UPC profile is associated to the user. I'm not sure what you mean by am I using md5 passwords. I don't use digest credentials if that's what you mean. Bill On Sun, Oct 27, 2013 at 3:00 PM, StefanoS stefan...@gmail.com wrote: Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wchatc...@gmail.comwrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
If I rename my HQ2 user and the UPCHQ2 device to SiteA2 and UPCSITEA2 it works. Have no clue whats going on here. On Sun, Oct 27, 2013 at 5:29 PM, Bill Hatcher wchatc...@gmail.com wrote: Scratch that. It's not the Device Pool. The user I'm trying to get the softphone working for was called HQ2. The softphone UPCHQ2 never come up for that user. I deleted him, and created a new user called SiteA2. That user is able to register the softphone UPCSITEA2. I also tried renaming the HQ2 user to HQTwo, and still did not work. On Sun, Oct 27, 2013 at 5:14 PM, Ovidiu Popa ovi.p...@gmail.com wrote: Could you put it back in the correct device pool and try again ? On Sun, Oct 27, 2013 at 11:10 PM, Bill Hatcher wchatc...@gmail.comwrote: It's now working when I put the phone in a different device pool. Does it require an MTP? On Sun, Oct 27, 2013 at 5:09 PM, Ovidiu Popa ovi.p...@gmail.com wrote: There you go: 2013-10-27 16:36:20,351 [0x2dd4] INFO LCMiddleware - (MWMSG_CFGMGR_LICENSING) ConfigurationManager: licensing = Presence = yes *Softphone = no* Video = yes IM = yes Best of luck on your exam Cheers, Ovidiu On Sun, Oct 27, 2013 at 10:39 PM, Bill Hatcher wchatc...@gmail.comwrote: Here you go. On Sun, Oct 27, 2013 at 4:23 PM, Ovidiu Popa ovi.p...@gmail.comwrote: Bill, could you try clearing the configuration and logs from your PC, restarting CUPC then sending us the log files ? Also please remeber to enable detailed logging from CUPC... Configuration: user directory\Application Data\Cisco\Unified Personal Communicator Logs: user directory\Local Seettings\Application Data\Cisco\Unified Personal Communicator On Sun, Oct 27, 2013 at 10:04 PM, Bill Hatcher wchatc...@gmail.comwrote: Stefano, They are already set up there. I've even tried to remove them and re-add them. No luck. Bill On Sun, Oct 27, 2013 at 3:44 PM, StefanoS stefan...@gmail.comwrote: Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application Cisco Unified Personal Communicator Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener. I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wchatc...@gmail.com wrote: Stefano, a) I don't get any kind of error on the server health window under either the TFTP or the softphone. The TFTP section shows the IP Address for the two tftp servers, but that's it. No connection information, nothing. b) I don't even get a softphone option. c) The UPC profile is associated to the user. I'm not sure what you mean by am I using md5 passwords. I don't use digest credentials if that's what you mean. Bill On Sun, Oct 27, 2013 at 3:00 PM, StefanoS stefan...@gmail.comwrote: Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wchatc...@gmail.com wrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly
