Re: [cisco-voip] UCCX Call Park

[John J]

Anthony/Shirryn, thanks, but looking to do it cheaper with UCCX.

Ryan, correct, having store reps login to a queue wouldn't be good for
anyone involved.

I'll whip something up in UCCX as I don't think it'll be difficult, just
was hoping someone had a sample script.

Thanks.

On Wed, Feb 24, 2016 at 4:38 PM, Ryan Huff <ryanh...@outlook.com> wrote:

> What is the primary reason for customer not wanting agents, is it the fact
> of not wanting users to have to navigate agent software (CAD/Finesse)?
>
> Thanks,
>
> Ryan
>
> > On Feb 24, 2016, at 4:21 PM, John J <bcch...@gmail.com> wrote:
> >
> > Have a customer that would like to not even have any agents.  They're a
> retail store, so they'd like to:
> >
> > 1. Have a call come in and play a menu
> > 2. Depending on the option they choose, be routed to a department
> > 3. When routed, they'd like the call to be queued/parked and have it
> announce over their intercom system on how to retrieve the call.
> > 4. Pick up the call.
> >
> > Anyone do something like this before?  What's the best way to achieve
> this?
> >
> > Sample scripts are welcome. :-)
> >
> > Thanks.
> > ___
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> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
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[cisco-voip] UCCX Call Park

[John J]

Have a customer that would like to not even have any agents.  They're a
retail store, so they'd like to:

1. Have a call come in and play a menu
2. Depending on the option they choose, be routed to a department
3. When routed, they'd like the call to be queued/parked and have it
announce over their intercom system on how to retrieve the call.
4. Pick up the call.

Anyone do something like this before?  What's the best way to achieve this?

Sample scripts are welcome. :-)

Thanks.
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Re: [cisco-voip] Dialing into a Webex (with video) from an Telepresence SX80

[John J]

Also, I think some WebEx accounts these days give you a SIP URI to dial.
If you're doing B2B calling on your SX80, you might be able to dial into it.

On Thu, Dec 31, 2015 at 12:10 PM, Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

> Yes, you can also look at CMR Cloud. FWIW TMS and all the conferencing
> infrastructure software is pretty much free these days with the new PMP
> that’s built into CUWL Pro and some awesome promos to get you there. Talk
> to your partner. CUWL pro license uplift from Standard is free! Just pay
> for new SWSS.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Jonathan Charles
> *Sent:* Thursday, December 31, 2015 12:02 PM
> *To:* Ryan Huff 
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Dialing into a Webex (with video) from an
> Telepresence SX80
>
>
>
> Does that require a TMS? We don't have one
>
>
>
>
>
>
>
> Jonathan
>
>
>
> On Thu, Dec 31, 2015 at 10:55 AM, Ryan Huff  wrote:
>
> Happy New Year Jonathan!
>
>
>
> You'll want to research a topic called, "CMR Hybrid".
>
>
>
> http://www.cisco.com/c/en/us/support/conferencing/collaboration-meeting-rooms-hybrid/model.html
>
>
>
> = Ryan =
>
>
>
>
>
> Email: ryanthomash...@outlook.com
>
> Spark: ryanthomash...@outlook.com
>
> Twitter: @ryanthomashuff 
>
> LinkedIn: ryanthomashuff 
>
> Web ryanthomashuff.com
>
>
> --
>
> *From:* cisco-voip  on behalf of
> Jonathan Charles 
> *Sent:* Thursday, December 31, 2015 11:52 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] Dialing into a Webex (with video) from an
> Telepresence SX80
>
>
>
> If I join a Webex from my PC, I can join with video, how do I join from
> our Telepresence SX80s with video?
>
>
>
> Do you need to have Cisco Webex Telepresence in the meeting room for that
> to work?
>
>
>
>
>
> Jonathan
>
>
>
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>
>
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Re: [cisco-voip] Telepresence Training

[John J]

Hi Ryan,

Can you also send these my way?

Thanks!

On Tue, Dec 29, 2015 at 1:50 PM, Ryan Huff  wrote:

> I've never made videos for the SX series and YT doesn't seem to have any
> great offerings either. The Cisco guides for the SX20 (
> http://www.cisco.com/c/en/us/support/collaboration-endpoints/telepresence-quick-set-series/products-user-guide-list.html)
> seem nice though, lots of pictures.
>
>
> Regarding TMS, I have a couple that I am editing/cleaning up that I did a
> few weeks ago (Scheduling and basic operations), I'll send them over to you
> once I am done (should be this weekend).
>
>
> Thanks,
>
>
> = Ryan =
>
>
> Email: ryanthomash...@outlook.com
>
> Spark: ryanthomash...@outlook.com
>
> Twitter: @ryanthomashuff 
>
> LinkedIn: ryanthomashuff 
>
> Web ryanthomashuff.com
>
>
> --
> *From:* Matthew Loraditch 
> *Sent:* Tuesday, December 29, 2015 1:25 PM
>
> *To:* Ryan Huff; cisco-voip@puck.nether.net
> *Subject:* RE: Telepresence Training
>
>
> SX Series with Touch 10. SX20s specifically. TMS also.
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
> Network Engineer
> Direct Voice: 443.541.1518
>
> Facebook  | Twitter
>  | LinkedIn
>  |
> G+ 
>
>
>
> *From:* Ryan Huff [mailto:ryanh...@outlook.com]
> *Sent:* Tuesday, December 29, 2015 1:23 PM
> *To:* Matthew Loraditch ;
> cisco-voip@puck.nether.net
> *Subject:* Re: Telepresence Training
>
>
>
> I see!
>
>
>
> What sort of training technology topics are you looking for (TMS
> Scheduling, SX/MX/EX .. etc)? I have a small cache of recent end-user
> videos I've done (DRM Free, not customer specific) for some video
> applications, might have something that will help you out.
>
>
>
>
>
> = Ryan =
>
>
>
>
>
> Email: ryanthomash...@outlook.com
>
> Spark: ryanthomash...@outlook.com
>
> Twitter: @ryanthomashuff 
>
> LinkedIn: ryanthomashuff 
>
> Web ryanthomashuff.com
>
>
> --
>
> *From:* Matthew Loraditch 
> *Sent:* Tuesday, December 29, 2015 1:13 PM
> *To:* Ryan Huff; cisco-voip@puck.nether.net
> *Subject:* RE: Telepresence Training
>
>
>
> Thanks I should have specified! end-user training is what we are looking
> for. But this would be useful for some of my team members so thanks for
> that!
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
> Network Engineer
> Direct Voice: 443.541.1518
>
> Facebook  | Twitter
>  | LinkedIn
>  |
> G+ 
>
>
>
> *From:* Ryan Huff [mailto:ryanh...@outlook.com ]
> *Sent:* Tuesday, December 29, 2015 1:07 PM
> *To:* Matthew Loraditch ;
> cisco-voip@puck.nether.net
> *Subject:* Re: Telepresence Training
>
>
>
> Hi Matthew! I hope you are doing well!
>
>
>
> Here are some of my thoughts below. If you're talking about Cisco
> TelePresence in context of a generalized technology, you're really talking
> about quite a few different applications. My suggestion would be to start
> with the fundamentals book referenced below, if you're completely new to
> video. If you have a solid grasp on video, I would start with Cisco
> TelePresence Management (TMS) and work to understand that first, the
> next thing I would learn is TelePresenece Content Server (TCS) and then
> TelePresence Conductor, CMR (the A2Q process alone can be a mind-bending
> experience) ... etc. I would save VCS/Expressway until the end of
> the education journey.
>
>- Cisco dCloud's (http://dcloud.cisco.com) "Cisco Preferred
>Architecture for Video 10.6 v1" is a great content session to get some the
>products spun-up in 15 or so minutes. Admittedly, this works best if you
>have a couple of video endpoints (9971 .. etc) and a spare router so you
>can connect your phones to their cloud. Although, if you just wanted to
>look at some of the servers and familiarize yourself with the GUI ... etc,
>you can use Anyconnect and a PC/Laptop
>
>
>- Here is a CiscoPress book at Amazon called, "Cisco Telepresence
>Fundamentals" (if you're the reading type):
>
> http://www.amazon.com/Cisco-TelePresence-Fundamentals-Tim-Szigeti-ebook/dp/B002AWX68E/ref=sr_1_2?ie=UTF8=1451410945=8-2=cisco+telepresence+books
>
>
>- Here is a course (Implementing Cisco TelePresence Video Solutions,
>Part 1 - VTVS1) from the Learning Network Store:
>
> 

Re: [cisco-voip] IM DRS Restore Question

[John J]

Sorry, wrong thread.

On Wed, Sep 2, 2015 at 9:25 AM, John J <bcch...@gmail.com> wrote:

> Hi Ryan,
>
> Do you know when v11 will be released for UCCX?
>
> Thanks.
>
> On Mon, Aug 31, 2015 at 2:53 PM, Ryan Huff <ryanh...@outlook.com> wrote:
>
>> I have an 8.4 HA Presence cluster that I am doing a DRS restore on. The
>> question I have is regarding contact lists. Will I recover all the user
>> contact lists and data by restoring just the primary node or do I need to
>> also restore the failover node (rather than just rebuild a new failover) to
>> recover all the contact lists?
>>
>> Thanks,
>>
>> Ryan
>>
>> ___
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>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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Re: [cisco-voip] IM DRS Restore Question

[John J]

Hi Ryan,

Do you know when v11 will be released for UCCX?

Thanks.

On Mon, Aug 31, 2015 at 2:53 PM, Ryan Huff  wrote:

> I have an 8.4 HA Presence cluster that I am doing a DRS restore on. The
> question I have is regarding contact lists. Will I recover all the user
> contact lists and data by restoring just the primary node or do I need to
> also restore the failover node (rather than just rebuild a new failover) to
> recover all the contact lists?
>
> Thanks,
>
> Ryan
>
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>
>
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Re: [cisco-voip] Unity user parameters greyed out

[John J]

I have this same issue currently with my 10.5.2 cluster su1.  LDAP
integrated users have the LDAP status greyed out as well as extension,
etc.  I have a TAC open as I'm sure it's a bug, but I had luck in the short
term by using BAT to fix it. Exported users in CSV, modified, then updated.

On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff ryanh...@outlook.com wrote:

 If it is not from an LDAP integration, it maybe from an AXL integration.
 You could get a COBRAS snapshot of the account (to get the recorded name
 and messages ... etc). Then delete the account and restore.

 --
 From: norm.nichol...@kitchener.ca
 To: cisco-voip@puck.nether.net
 Date: Fri, 24 Jul 2015 15:53:41 +
 Subject: [cisco-voip] Unity user parameters greyed out




 I have users from our first install a few years ago that have parameters
 greyed out like LDAP integration. Is there a way to fix this  verses
 deleting the mailbox and re-creating it ?







 Thanks













 *Norm Nicholson*

 *Telecom Analyst*

 *City of Kitchener*

 *(519) 741-2200 x 7000 %28519%29%20741-2200%20x%207000*





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