Have a customer that would like to not even have any agents. They're a retail store, so they'd like to:
1. Have a call come in and play a menu 2. Depending on the option they choose, be routed to a department 3. When routed, they'd like the call to be queued/parked and have it announce over their intercom system on how to retrieve the call. 4. Pick up the call. Anyone do something like this before? What's the best way to achieve this? Sample scripts are welcome. :-) Thanks.
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