Anthony/Shirryn, thanks, but looking to do it cheaper with UCCX. Ryan, correct, having store reps login to a queue wouldn't be good for anyone involved.
I'll whip something up in UCCX as I don't think it'll be difficult, just was hoping someone had a sample script. Thanks. On Wed, Feb 24, 2016 at 4:38 PM, Ryan Huff <ryanh...@outlook.com> wrote: > What is the primary reason for customer not wanting agents, is it the fact > of not wanting users to have to navigate agent software (CAD/Finesse)? > > Thanks, > > Ryan > > > On Feb 24, 2016, at 4:21 PM, John J <bcch...@gmail.com> wrote: > > > > Have a customer that would like to not even have any agents. They're a > retail store, so they'd like to: > > > > 1. Have a call come in and play a menu > > 2. Depending on the option they choose, be routed to a department > > 3. When routed, they'd like the call to be queued/parked and have it > announce over their intercom system on how to retrieve the call. > > 4. Pick up the call. > > > > Anyone do something like this before? What's the best way to achieve > this? > > > > Sample scripts are welcome. :-) > > > > Thanks. > > _______________________________________________ > > cisco-voip mailing list > > cisco-voip@puck.nether.net > > https://puck.nether.net/mailman/listinfo/cisco-voip >
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