[cisco-voip] UCCX 10.6 Historical Reports off by 1hr - No NTP issues -Daylight Savings??

[Max Harmony]

All,

The last 3 days of HR reports has been 1hr off, so for example Agents
logged out at 4:30PM, the reports shows them as logged out at 3:30PM.

I checked all the UCCX CLI logs and noticed that I am not getting NTP
issues.
The UCCX NTP is the CUCM Publisher, I checked that as well and time was
correct

Anyone running into this issue, the call center supervisors are freaking
out, I am still trying to investigate the NTPs that CUCM is pointed to, or
the ESXi host machine maybe off.

Welcome your advice

Thanks in advance
Grace



-- 
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[cisco-voip] UCCX Queuing and Over flow Queueing Best Practice

[Max Harmony]

>
> I have a customer that is requesting to have a main Queue, and two
> overflow queues, and they intend to have the same agents in all three
> queues with the same skills. I am not very confortable with the user
> experience but can anyone advice on what would be the best recommendation
> for this situation?


Please see below logic
Caller --- goes to Queue A---35secs delay --->redirected to
OverflowQueueAOverflow--5MinutesDelay--->Redirected to
QueueAGeneralOverflow--5MinitesDelay--

>




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Re: [cisco-voip] Jabber support for Extension Mobility - Any other Solutions out there

[Max Harmony]

Thanks Matt, that's what I figured but my customer does not want to fire up
IPC with EM for the remote users

On Tue, Aug 2, 2016 at 10:43 AM, Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

> It is not on any roadmap I have seen and I saw a number at Cisco Live. We
> have the same issue and have to have our CCX employees use IPC when remote.
>
>
>
> You can either solely use Jabber as a softphone (and only one jabber
> device type) and no  hard phone or you have to use IPC with EM and the
> Deskphone with EM.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
> Network Engineer
> Direct Voice: 443.541.1518
>
> Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter
> <https://twitter.com/HelionTech> | LinkedIn
> <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> |
> G+ <https://plus.google.com/+Heliontechnologies/posts>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Max Harmony
> *Sent:* Tuesday, August 2, 2016 10:36 AM
> *To:* Cisco VOIP <cisco-voip@puck.nether.net>
> *Subject:* [cisco-voip] Jabber support for Extension Mobility - Any other
> Solutions out there
>
>
>
> Hi All,
>
>
>
> I have  remote UCCX agents that are using Jabber when they are remote,
> meanwhile in the office, they have shared 8945 IP Phones
>
>
>
> Jabber is associated to UCCX End user
>
>
>
> We would like to setup Extension Mobility so users can login when they are
> in the office, and at home login to Jabber
>
>
>
> Problem:
>
> 1- Jabber does not support Extension Mobility
>
> 2- Cisco does not support multiple devices/not shared lines
>
>
>
> Customer does not want to use IP communicator, so we are stuck with Jabber
>
>
>
> Has anyone got feed back from the Cisco BU about this requirement, if
> Jabber is going to be the future does anyone know of a work around?
>
>
>
>
>
> Appreciate your feedback
>
>
> ***
>
>
>
>
>
> --
>
> --
> Grace Maximuangu
>
>
>
> CloudPOP/InvictaCloud
>
> www.cloudpop.com
>
>
>
>  *“Go beyond your limits, push yourself, be the best you can be.*
>
> *Experience new cultures, broaden your horizons, stay connected.”*
>
>
>



-- 
-- 
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www.cloudpop.com

 *“Go beyond your limits, push yourself, be the best you can be.*
*Experience new cultures, broaden your horizons, stay connected.”*
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Re: [cisco-voip] CCX 10.6 (HA) CUIC Missing Queue Report after Failover

[Max Harmony]

Hi Pavan,

Thanks for the advice, I contacted TAC and the issue was resolved,

The data on the servers was never compromised or lost.  This has been an
issue with the external server to connect to the data which resides on the
CCX servers.  The data replication between secondary and primary CCX data
stores was also always good.

The HRC user which was being used was *uccxhrcuser* which could only fetch
certain tables for the secondary.  Cisco TAC had to be engaged to get the
password for user *UCCXHRC *which is the Informix user account and only
available with TAC.  On 16th May, the secondary server was added as standby
data source on CUIC.  Please be aware that irrespective of whether the
server roles switch, this data resides at all times on both servers
irrespective of the server being queried unless it’s down.  Uccxhrcuser is
used for external fetching of data.


On Wed, May 18, 2016 at 1:34 PM, Pavan Dave (pavdave) <pavd...@cisco.com>
wrote:

> Max,
>
>
> In regards to reporting, when you go to “CCX Administration -> Tools ->
> Historical Reporting -> File Restore” on either node, do you seen a message
> similar to “** - Either there are no files to restore or restore is in
> progress.”?  If you do not see a message, it is because UCCX was having
> trouble talking to the database and wrote to flat files, which is why it is
> not showing up reporting. Restore this and try running reports again. If
> you do see the message it means that the data was not written to flat files.
>
>
>
> Based on the response and the fix, you may want to reach out to TAC to
> look into getting both nodes up as well as seeing if data may need to be
> restored.
>
>
> Regards,
>
>
>
> Pavan Davé
>
> Unified Communications TAC Engineer
>
> Cisco Systems – Richardson, TX, USA
>
> ---
>
> Email: pavd...@cisco.com
>
> Phone: +1 (972) 204-8212
>
> Hours: M-F, 10:00AM-6:00PM CDT (GMT-5)
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Max Harmony
> *Sent:* Wednesday, May 18, 2016 11:47 AM
> *To:* Ed Leatherman <ealeather...@gmail.com>
> *Cc:* Cisco VOIP <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] CCX 10.6 (HA) CUIC Missing Queue Report after
> Failover
>
>
>
> Hi Ed,
>
>
>
> Thanks for your response, this just gets weirder by the day, currently we
> are still in Fail over mode, the initial issue was resolved, and that was
> when the fail over initially occurred, we lost our Wallboard Live data,
> then to resolve this we added the secondary server now (M) as a secondary
> Data source in CUIC, so the Live data came back but HR for Queueing was
> missing in the Custom reports. Some tables have data but just the Queue
> data is missing, I was wondering why just the Queueing data field is empty,
> is there something in Failback that prevents this from being available from
> Datasource of the secondary UCCX server?
>
>
>
> On Wed, May 18, 2016 at 8:41 AM, Ed Leatherman <ealeather...@gmail.com>
> wrote:
>
> So if you manually re-run those reports, is the data there? Are both nodes
> back online or is primary still off line - perhaps the data in question
> hadn't replicate when the failure occurred. If they are both back online,
> is the replication OK?
>
>
>
> On Tue, May 17, 2016 at 12:29 PM, Max Harmony <bmaxi...@gmail.com> wrote:
>
>
>
> I need guidance on an issue that I am running into on CUIC.
>
>
>
> Our UCCX cluster is HA, we failed from P to S and now missing some reports
> that get generated nightly via a data source, specifically the
> ContactQueueDetail table is missing in our reports, can anyone guide me in
> the right direction, I want to check and see if the data exist in UCCX, or
> was actually generated but just not passed over to the datasource
>
> Where do I begin?
>
>
>
>
>
> --
>
> --
> Grace Maximuangu
>
>
>
> CloudPOP/InvictaCloud
>
> www.cloudpop.com
>
>
>
>  *“Go beyond your limits, push yourself, be the best you can be.*
>
> *Experience new cultures, broaden your horizons, stay connected.”*
>
>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
> --
>
> Ed Leatherman
>
>
>
>
>
> --
>
> --
> Grace Maximuangu
>
>
>
> CloudPOP/InvictaCloud
>
> www.cloudpop.com
>
>
>
>  *“Go beyond your limits, push yourself, be the best you can be.*
>
> *Experience new cultures, broaden your horizons, stay connected.”*
>
>
>



-- 
-- 
Grace Maximuangu

CloudPOP/InvictaCloud
www.cloudpop.com

 *“Go beyond your limits, push yourself, be the best you can be.*
*Experience new cultures, broaden your horizons, stay connected.”*
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Re: [cisco-voip] CCX 10.6 (HA) CUIC Missing Queue Report after Failover

[Max Harmony]

Hi Ed,

Thanks for your response, this just gets weirder by the day, currently we
are still in Fail over mode, the initial issue was resolved, and that was
when the fail over initially occurred, we lost our Wallboard Live data,
then to resolve this we added the secondary server now (M) as a secondary
Data source in CUIC, so the Live data came back but HR for Queueing was
missing in the Custom reports. Some tables have data but just the Queue
data is missing, I was wondering why just the Queueing data field is empty,
is there something in Failback that prevents this from being available from
Datasource of the secondary UCCX server?

On Wed, May 18, 2016 at 8:41 AM, Ed Leatherman <ealeather...@gmail.com>
wrote:

> So if you manually re-run those reports, is the data there? Are both nodes
> back online or is primary still off line - perhaps the data in question
> hadn't replicate when the failure occurred. If they are both back online,
> is the replication OK?
>
> On Tue, May 17, 2016 at 12:29 PM, Max Harmony <bmaxi...@gmail.com> wrote:
>
>>
>>> I need guidance on an issue that I am running into on CUIC.
>>>
>>>
>>> Our UCCX cluster is HA, we failed from P to S and now missing some
>>> reports that get generated nightly via a data source, specifically the
>>> ContactQueueDetail table is missing in our reports, can anyone guide me in
>>> the right direction, I want to check and see if the data exist in UCCX, or
>>> was actually generated but just not passed over to the datasource
>>>
>>> Where do I begin?
>>>
>>
>>
>>
>> --
>> --
>> Grace Maximuangu
>>
>> CloudPOP/InvictaCloud
>> www.cloudpop.com
>>
>>  *“Go beyond your limits, push yourself, be the best you can be.*
>> *Experience new cultures, broaden your horizons, stay connected.”*
>>
>>
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
> --
> Ed Leatherman
>



-- 
-- 
Grace Maximuangu

CloudPOP/InvictaCloud
www.cloudpop.com

 *“Go beyond your limits, push yourself, be the best you can be.*
*Experience new cultures, broaden your horizons, stay connected.”*
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[cisco-voip] CCX 10.6 (HA) CUIC Missing Queue Report after Failover

[Max Harmony]

>
>
> I need guidance on an issue that I am running into on CUIC.
>
>
> Our UCCX cluster is HA, we failed from P to S and now missing some reports
> that get generated nightly via a data source, specifically the
> ContactQueueDetail table is missing in our reports, can anyone guide me in
> the right direction, I want to check and see if the data exist in UCCX, or
> was actually generated but just not passed over to the datasource
>
> Where do I begin?
>



-- 
-- 
Grace Maximuangu

CloudPOP/InvictaCloud
www.cloudpop.com

 *“Go beyond your limits, push yourself, be the best you can be.*
*Experience new cultures, broaden your horizons, stay connected.”*
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Re: [cisco-voip] CRITICAL:Active(Not Acknowledged):SyslogSeverityMatchFound:Alarm ID:41383874 - Media Sense

[Max Harmony]

Awesome!!!

Thanks,
Grace

On Thu, May 5, 2016 at 11:30 AM, Chris Ward (chrward) <chrw...@cisco.com>
wrote:

> Max,
>
>
>
> Let me check with the dev team, but at my first glance it reads like an
> SSH session, was reset by a SSH client. Doesn’t seem like a big deal, but I
> will check to make sure.
>
>
>
> +Chris
>
> TME – Spark Call and MediaSense
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Max Harmony
> *Sent:* Thursday, May 05, 2016 11:28 AM
> *To:* Cisco VOIP <cisco-voip@puck.nether.net>
> *Subject:* [cisco-voip] CRITICAL:Active(Not
> Acknowledged):SyslogSeverityMatchFound:Alarm ID:41383874 - Media Sense
>
>
>
> GoodMorning All,
>
>
>
> I received this error and being that I am kind of new to Media Sense, was
> wondering  if anyone is familiar with this error message from Mediasense,
> please can you advice how to troubleshoot?
>
>
>
>
>
> Device Category
>
> MEDIASENSE
>
>
>
> *Alarm Details
> <https://10.129.13.29/emsam/index.html#pageId=com_cisco_ifm_web_page_alarms=Id=41383874=true>*
>
> Alarm Time Stamp
>
> 2016-May-03 20:53:00 EST
>
> Alarm Type Name
>
> SyslogSeverityMatchFound
>
> Alarm Status
>
> Active(Not Acknowledged)
>
> Alarm Severity
>
> CRITICAL
>
> Alarm Description
>
> SyslogSeverityMatchFound::State=unacknowledged;Component=;Description=
> At Tue May 03 21:52:06 EDT 2016 on nodex; the following
> SyslogSeverityMatchFound events generated: SeverityMatch : Critical
> MatchedEvent : May 3 21:51:35 CMS-2 authpriv 2 sshd[1757]: fatal: Read from
> socket failed: Connection reset by peer [preauth] AppID : Cisco Syslog
> Agent ClusterID : NodeID : CMS-2 TimeStamp : Tue May 03 21:51:35 EDT 2016
>
> Recommended Action
>
> Contact your Cisco support representative for more assistance.
>
> Alarm Acknowledged
>
> NO
>
>
>
>
>



-- 
-- 
Grace Maximuangu

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[cisco-voip] CRITICAL:Active(Not Acknowledged):SyslogSeverityMatchFound:Alarm ID:41383874 - Media Sense

[Max Harmony]

GoodMorning All,

I received this error and being that I am kind of new to Media Sense, was
wondering  if anyone is familiar with this error message from Mediasense,
please can you advice how to troubleshoot?


Device Category

MEDIASENSE



*Alarm Details
*

Alarm Time Stamp

2016-May-03 20:53:00 EST

Alarm Type Name

SyslogSeverityMatchFound

Alarm Status

Active(Not Acknowledged)

Alarm Severity

CRITICAL

Alarm Description

SyslogSeverityMatchFound::State=unacknowledged;Component=;Description=
At Tue May 03 21:52:06 EDT 2016 on nodex; the following
SyslogSeverityMatchFound events generated: SeverityMatch : Critical
MatchedEvent : May 3 21:51:35 CMS-2 authpriv 2 sshd[1757]: fatal: Read from
socket failed: Connection reset by peer [preauth] AppID : Cisco Syslog
Agent ClusterID : NodeID : CMS-2 TimeStamp : Tue May 03 21:51:35 EDT 2016

Recommended Action

Contact your Cisco support representative for more assistance.

Alarm Acknowledged

NO
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[cisco-voip] UCCX 8.5x. - Total Unique Calls Presented -To see how many callers are actually utilizing the call back Feature

[Max Harmony]

Anthony et All,

All calls come into the AA and are marked as presented, if the caller picks
the call back feature, that call is then marked de-queued.  So right now,
the call looks like it shows presented, dequeued, presented again and then
handled so it is hard to tell how many true unique calls actually present
to LMG.

I am interested in having that call presented and marked as presented and
then handled once the call is taken care of instead of the way it is set up
now.

I am thinking to achieve this by creating a new CSQ web callback , has
anyone ran into this issue and what other options would you consider

Would this new CSQ also allow better reporting to see how many callers are
actually utilizing the call back feature.

-- 
Grace Maximuangu

CloudPOP/InvictaCloud
www.cloudpop.com

 *“Go beyond your limits, push yourself, be the best you can be.*
*Experience new cultures, broaden your horizons, stay connected.”*
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