Re: [cisco-voip] [EXTERNAL] 12.5 Upgrade files posted on CCO

[Nick via cisco-voip]

Thanks for the replies, I assumed this was the case, I actually did a PUT
request to try and get the SU2 file but received SU1 instead which is no
help as I am upgrading tomorrow evening?

Looks like i'm good now.

On Thu, 6 Feb 2020 at 16:33, Charles Goldsmith  wrote:

> I've had no problem upgrading customers from 10.5 to 12.5 su1 using the
> files downloaded from the support site.  We only use PUT to get the upgrade
> SO# for licensing, and half of the time that's not even needed.
>
> PUT also gets you bootable iso's, but not always the latest SU.
>
> On Thu, Feb 6, 2020 at 10:29 AM JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
>> I’ve always wondered the same thing so I’ll be interested to hear some
>> other answers. PUT has never worked properly for me and no one has ever
>> been able to tell me why so I pretty much just gave up on using that and
>> I’ve downloaded software from CCO for upgrades.
>>
>> When I went from 10.5 to 11.5 I opened up a TAC case asking about that
>> same message you are asking about and was told to disregard it as it was
>> the same file I would get from PUT but not sure if that holds true for all
>> upgrade packages.
>>
>> Jason
>>
>> On Feb 6, 2020, at 11:21 AM, Nick via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> 
>> CAUTION: This email originated outside of Founders Federal Credit Union.
>> Do not click links or open attachments unless you recognize the sender and
>> know the content is safe.
>> --
>> The upgrade files for CUCM 12.5 both SU1 and SU2 both state the
>> following
>>
>> For upgrades from 12.x only. Upgrades from 11.x or earlier are requested
>> via PUT
>>
>> Is this just incorrect wording as far as i am aware there has never been
>> any different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1
>> from PUT and the upgrade file is identical to the one you can download from
>> CCO supposedly for 12 only?
>>
>> Anyone able to confirm these are the same files?
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[cisco-voip] 12.5 Upgrade files posted on CCO

[Nick via cisco-voip]

The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following

For upgrades from 12.x only. Upgrades from 11.x or earlier are requested
via PUT

Is this just incorrect wording as far as i am aware there has never been
any different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1
from PUT and the upgrade file is identical to the one you can download from
CCO supposedly for 12 only?

Anyone able to confirm these are the same files?
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[cisco-voip] Expressway HA Failover when ISP fails

[Nick via cisco-voip]

Hi All

We have a situation with a client where they have an Expressway cluster 2 x
ExpC and 2 x ExpE split across two datacentre, each datacentre has
different ISP's. If they have a internet outage at one of the datacentres,
50% of the outbound video traffic is lost.
The CUCM has one SIP trunk with the 2 ExpC IP's so is the Expressway not
able to determine an ISP outage and if not how are 50% of the calls getting
through, does the Expressway load balance between each node in the cluster
and if so is there any way to change this to cater for an ISP outage?
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[cisco-voip] Unity Connection 12.5 Licenses not loaning down.

[Nick via cisco-voip]

I have upgraded a client to 12.5.1.1-23  who has also migrated to flex
knowledge worker, the licenses for Unity Connection have been supplied as
enhanced messaging and not basic messaging and my licenses are not loaning
down and out of compliance, according to the docs they should loan as
below, anyone come across this issue yet?


Cisco Smart Software Licensing supports license hierarchy, in which higher
level licenses are utilized to fulfill the request for lower level licenses
to avoid a shortage of the licenses. Following are the licenses included in
license hierarchy in an order from higher level to lower level:

Unity Connection Enhanced Messaging User Licenses (12.x)
Unity Connection Basic Messaging User Licenses (12.x)
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Re: [cisco-voip] CSR 12 Experiences

[Nick via cisco-voip]

Only installed in a lab so far as wanted to try out the Cisco Smart Manager
Satellite aand was not impressed to find the following bug with it where if
you have CUWL licensing it will not loan down to a lower license level, I
had to add extra devices and assign to users so it used the CUWL licenses
to get the licensing in sync.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh16069/?rfs=iqvred





On 10 July 2018 at 17:18, Ray Maslanka  wrote:

> I'm hoping those of you that have been upgrading to and running CUCM 12.0
> can share your experiences here.
>
> What did you learn during the upgrade process?  What issues are you still
> battling?  What drove you to version 12? What were the pleasant surprises?
> Why didn't you upgrade to 12 yet?
>
> Brandon Ta at CLUS 2018 referred to those running 12 already as
> "daredevils" and while I am generally opposed to deploying .0 releases, CSR
> 12.5 may still be relatively far out on the horizon.  It would benefit the
> community if we might share experiences here.
>
> There is not much banter on the Cisco support forums or communities and
> the release note caveats and bug tracker responses seem generally
> manageable.  The real life pro tips are always in the comments section
> though.
>
> Thanks all.
>
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[cisco-voip] CUAC Standard directory sync

[Nick via cisco-voip]

I have an issue with a new install of CUAC Standard 11.0.3.2604 with the
directory sync, if logged on with a standard user, the directory will not
sync at all. It will only sync if the application is run as administrator.

This is not an option for the operators at this customer so was wondering
if anyone a solution for this, I have seen a few threads where people have
had the same issue dating back various versions but don't see any solutions.
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Re: [cisco-voip] Cisco Jabber 12 sign in issue

[Nick via cisco-voip]

Hi Brian

I did take a problem report and cannot see much other than the following,
so a bit stumped as to what the issue is?

2018-05-31 10:42:18,135 DEBUG [0x2aa8]
[indowplugin\LifecycleController.cpp(744)] [PluginUtils]
[LifecycleController::OnSSOViewDisplayed] - Enter -
2018-05-31 10:42:18,135 DEBUG [0x2aa8]
[indowplugin\LifecycleController.cpp(744)] [PluginUtils]
[LifecycleController::OnSSOViewDisplayed] - Exit
2018-05-31 10:42:18,135 DEBUG [0x2aa8]
[indowplugin\LifecycleController.cpp(372)] [PluginUtils]
[LifecycleController::OnLifeCycleStateChanged] - Enter -
2018-05-31 10:42:18,135 DEBUG [0x2aa8]
[indowplugin\LifecycleController.cpp(375)] [HubWindowPlugin]
[LifecycleController::OnLifeCycleStateChanged] - LifeCycleState changed: 0,
IsInHubView: 0
2018-05-31 10:42:18,135 DEBUG [0x2aa8]
[indowplugin\LifecycleController.cpp(372)] [PluginUtils]
[LifecycleController::OnLifeCycleStateChanged] - Exit
2018-05-31 10:42:18,135 ERROR [0x2aa8]
[indowplugin\LifecycleController.cpp(257)] [HubWindowPlugin]
[LifecycleController::OnSignInRequired] -
LifecycleController::OnSignInRequired - Cannot open page. Try again later.
2018-05-31 10:42:18,135 DEBUG [0x2aa8]
[indowplugin\LifecycleController.cpp(272)] [HubWindowPlugin]
[LifecycleController::OnSignInRequired] - Exiting OnSignInRequired
2018-05-31 10:42:18,135 DEBUG [0x2aa8]
[indowplugin\LifecycleController.cpp(242)] [PluginUtils]
[LifecycleController::OnSignInRequired] - Exit

Regards

Nick

On 31 May 2018 at 14:36, Brian Meade  wrote:

> Probably worth looking at the problem report log to see where it's getting
> hung up.
>
> Hitting Ctr-Shift-d for Diagnostics may also help shed some light to what
> is happening.
>
> On Thu, May 31, 2018 at 6:36 AM, Nick via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
>> I have an issue with Jabber sign in from one domain, the customer is in
>> the middle of migrating to a new domain, UC servers are in the new domain,
>> cisco-uds SRV record in new domain, test PC in new domain are all working
>> fine as expected.
>>
>> The issue is when we try to sign into Jabber from the current (old)
>> domain, cisco-uds SRV is setup in old domain and tests resolve correctly.
>>
>> When we try to sign into Jabber I get the 'Cannot open page, try again
>> later'
>>
>> If I try and change to manual sign in, it never prompts with username and
>> password only the service discovery prompt.
>>
>> Anyone seen this message before?
>>
>>
>>
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>>
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[cisco-voip] Cisco Jabber 12 sign in issue

[Nick via cisco-voip]

I have an issue with Jabber sign in from one domain, the customer is in the
middle of migrating to a new domain, UC servers are in the new domain,
cisco-uds SRV record in new domain, test PC in new domain are all working
fine as expected.

The issue is when we try to sign into Jabber from the current (old) domain,
cisco-uds SRV is setup in old domain and tests resolve correctly.

When we try to sign into Jabber I get the 'Cannot open page, try again
later'

If I try and change to manual sign in, it never prompts with username and
password only the service discovery prompt.

Anyone seen this message before?
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Re: [cisco-voip] CA Certs applied to CUCM & IMP

[Nick via cisco-voip]

Thanks guys, that's sorted me out now, ran that command and I could see
that the certificate could not be verified so I uploaded the root certs
again directly to the IMP tomcat-trust and all is good now. They were
previously uploaded via the CUCM.


On 9 March 2018 at 01:10, Daniel <dan...@ohnesorge.me> wrote:

> That works great!
>
> So Nick, run the command 'file tail activelog tomcat/logs/cupadmin/log4j
> recent' and then visit the Cluster Topology page.
>
> On 9/3/18 11:40 am, Anthony Holloway wrote:
>
> Actually, just put "recent" at the end of your tail command.
>
> On Mar 8, 2018 4:35 PM, "Daniel" <dan...@ohnesorge.me> wrote:
>
>> You will get a good understanding of whats happening by running the
>> command 'file list activelog tomcat/logs/cupadmin/log4j date detail' and
>> then 'file tail activelog tomcat/logs/cupadmin/log4j/cupadminX.log'
>> where cupadminX.log is the latest file from the first output. Then
>> visiting the page where you see Unknown and you should see some certificate
>> related errors.
>>
>> On 9/3/18 9:25 am, Nick via cisco-voip wrote:
>>
>> Hi Anthony, forgot to mention it yes, cup-xmpp was also added at the same
>> time.
>>
>> On 8 March 2018 at 18:48, Anthony Holloway <avholloway+cisco-voip@gmail.c
>> om> wrote:
>>
>>> You didn't mention it, so maybe you forgot to also do the IM cup-xmpp
>>> cert in additional to Tomcat?
>>>
>>> On Thu, Mar 8, 2018 at 12:17 PM Nick via cisco-voip <
>>> cisco-voip@puck.nether.net> wrote:
>>>
>>>> Just completed a new build of CUCM and IM to 11.5.1 SU4, I then
>>>> generated Multi SAN Tomcat certs and applied these to the servers which are
>>>> working fine when I browse to any of the nodes.
>>>>
>>>> Since applying the certs the the nodes under the DefaultSubCluster on
>>>> the presence Topology page are showing with red crosses and the services
>>>> for each node are showing as Unknown.
>>>>
>>>> The Presence Redundancy group in CUCM is showing as both nodes in
>>>> normal state and IM is working correctly.
>>>>
>>>> The system troubleshooter is reporting
>>>>
>>>> Could not determine the status of the Cisco IM and Presence Data
>>>> monitor Service on the following nodes and XCP Troubleshooter shows
>>>>
>>>> The Cisco XCP Connection Manager and Cisco XCP Authentication Service
>>>> is currently down but both of the services are started up.
>>>>
>>>> All is working as expected so is cosmetic but needs resolving.
>>>>
>>>> Anyone had similar issues after applying CA signed certs?
>>>>
>>>> Regards
>>>>
>>>> Nick
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>>>>
>>>
>>
>>
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>>
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Re: [cisco-voip] CA Certs applied to CUCM & IMP

[Nick via cisco-voip]

 Hi Anthony, forgot to mention it yes, cup-xmpp was also added at the same
time.

On 8 March 2018 at 18:48, Anthony Holloway <avholloway+cisco-v...@gmail.com>
wrote:

> You didn't mention it, so maybe you forgot to also do the IM cup-xmpp
> cert in additional to Tomcat?
>
> On Thu, Mar 8, 2018 at 12:17 PM Nick via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
>> Just completed a new build of CUCM and IM to 11.5.1 SU4, I then
>> generated Multi SAN Tomcat certs and applied these to the servers which are
>> working fine when I browse to any of the nodes.
>>
>> Since applying the certs the the nodes under the DefaultSubCluster on the
>> presence Topology page are showing with red crosses and the services for
>> each node are showing as Unknown.
>>
>> The Presence Redundancy group in CUCM is showing as both nodes in normal
>> state and IM is working correctly.
>>
>> The system troubleshooter is reporting
>>
>> Could not determine the status of the Cisco IM and Presence Data monitor
>> Service on the following nodes and XCP Troubleshooter shows
>>
>> The Cisco XCP Connection Manager and Cisco XCP Authentication Service is
>> currently down but both of the services are started up.
>>
>> All is working as expected so is cosmetic but needs resolving.
>>
>> Anyone had similar issues after applying CA signed certs?
>>
>> Regards
>>
>> Nick
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[cisco-voip] CA Certs applied to CUCM & IMP

[Nick via cisco-voip]

Just completed a new build of CUCM and IM to 11.5.1 SU4, I then generated
Multi SAN Tomcat certs and applied these to the servers which are working
fine when I browse to any of the nodes.

Since applying the certs the the nodes under the DefaultSubCluster on the
presence Topology page are showing with red crosses and the services for
each node are showing as Unknown.

The Presence Redundancy group in CUCM is showing as both nodes in normal
state and IM is working correctly.

The system troubleshooter is reporting

Could not determine the status of the Cisco IM and Presence Data monitor
Service on the following nodes and XCP Troubleshooter shows

The Cisco XCP Connection Manager and Cisco XCP Authentication Service is
currently down but both of the services are started up.

All is working as expected so is cosmetic but needs resolving.

Anyone had similar issues after applying CA signed certs?

Regards

Nick
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[cisco-voip] Jabber for iPhone Apple Push Notifications

[Nick via cisco-voip]

Hi All

I have configured CUCM for Push notifications and the Cisco Cloud
onboarding is complete, however I don't believe its working for Instant
messages, voice calls are working fine and when Jabber is in suspended
mode, either in the background or locked, I still receive ringing and
notification on screen. In the same states when IM's are sent then I don't
receive any notification until I open Jabber into the foreground and then
my messages are waiting.

Jabber for iPhone is connecting over Expressway and we have CUCM 11.5.1
SU3, IM 11.5.1 SU3 and Expressway 8.10.4.

I have all notifications enabled on the Jabber client.

Anyone experienced anything similar or can advise on troubleshooting this
issue?

Kind Regards

Nick
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Re: [cisco-voip] Inbound CLI displaying on CUAC console.

[Nick via cisco-voip]

Hi Ryan

No caller ID works fine when forwarded from an ip phone.

No, PSTN Ingress has stayed the same SIP trunk to a CUBE.

The call redirects from UCCX to the CUAC but the number that displays is
the CUAC CTI port not the UCCX CTI port.

Its not an option to change the setup at present as this worked fine before
the migration on the old cluster.

Regrads

Nick

On 24 August 2017 at 13:05, Ryan Huff <ryanh...@outlook.com> wrote:

> Does this inbound caller ID behavior also happen on a normal inbound call
> to an IP phone, that then forwards the call to another destination
> internally?
>
> Since you rebuilt CCM with BAT, did you change the PSTN ingress protocol
> (Ex. It WAS an MGCP gateway and now it IS an h.323 gateway)?
>
> If the call is coming FROM a CCX port, I believe it will always show the
> CCX port DN as the calling party because of how CCX forwards calls
> (consultive transfer).
>
> If you are just looking to play some music then send to the attendant
> console, you might have better luck running it through a Unity system call
> handler, or making the console operators Finesse agents and keeping the
> call with CCX.
>
> -RH
>
>
> On Aug 24, 2017, at 7:22 AM, Nick via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> I wonder if anyone can shed any light on this issue.
>
>
>
> The background is we have completed a migration to new hardware for a
> customer upgrading CUCM from 11.0 to 11.5.1 SU3 and UCCX from 11.0 to
> 11.5.1 SU1, CUAC stayed on the same version 11.0.1.10, the migration was
> not completed via backup and config for CUCM was Import / Export and for
> UCCX and CUAC copied across.
>
>
>
> The issue we have is inbound calls to the switchboards are routed to UCCX
> first, UCCX will play a Welcome message and route the call back to the CTI
> RP of the CUAC queue, calls route fine, however the CUAC operators no
> longer see the caller ID on the display, they see the directory number of
> one of the CTI ports of the CUAC server.
>
>
>
> This is happening for all switchboards which we have approx 19.
>
>
>
> Calls directly routed to the CTI RP of the CUAC bypassing UCCX display the
> CLI correctly both for internal and external calls.
>
>
>
> Calls dialled internally to the CTI RP of the UCCX and redirected to the
> CUAC display the internal extension number correctly, so the issue appears
> to be only when external calls route through the UCCX.
>
>
>
> The config on both UCCX and CUAC is identical to the old servers, CUCM
> service parameters were imported from the old server so apart from the
> version changes of CUCM and UCCX, everything should be identical.
>
>
>
> Anyone got any ideas?
>
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[cisco-voip] Inbound CLI displaying on CUAC console.

[Nick via cisco-voip]

I wonder if anyone can shed any light on this issue.



The background is we have completed a migration to new hardware for a
customer upgrading CUCM from 11.0 to 11.5.1 SU3 and UCCX from 11.0 to
11.5.1 SU1, CUAC stayed on the same version 11.0.1.10, the migration was
not completed via backup and config for CUCM was Import / Export and for
UCCX and CUAC copied across.



The issue we have is inbound calls to the switchboards are routed to UCCX
first, UCCX will play a Welcome message and route the call back to the CTI
RP of the CUAC queue, calls route fine, however the CUAC operators no
longer see the caller ID on the display, they see the directory number of
one of the CTI ports of the CUAC server.



This is happening for all switchboards which we have approx 19.



Calls directly routed to the CTI RP of the CUAC bypassing UCCX display the
CLI correctly both for internal and external calls.



Calls dialled internally to the CTI RP of the UCCX and redirected to the
CUAC display the internal extension number correctly, so the issue appears
to be only when external calls route through the UCCX.



The config on both UCCX and CUAC is identical to the old servers, CUCM
service parameters were imported from the old server so apart from the
version changes of CUCM and UCCX, everything should be identical.



Anyone got any ideas?
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[cisco-voip] CUAC Advanced 11.0.1.10 CUPS Issue

[Nick via cisco-voip]

Hi All

I have an issue with CUPS status on the operator console on CUAC-A, The
IM cluster has 3 nodes, one node the Publisher in the DefaultSubcluster
and two subscriber nodes in another subcluster, users are balanced between
subclusters across the Publisher node and first node in second subcluster.

On CUAC I have configured the FQDN for the IM Publisher only one can be
configured, I can see status for some users but not all, the users I can
see status for appear to be registered to the subscriber node in subcluster
2.

Anyone seen anything like this before?

Regards

Nick
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Re: [cisco-voip] Flexible JID / MRA

[Nick via cisco-voip]

Hi Ryan

Thanks for your reply, thats saved me a lot of time. I can't believe this
is not supported. I'll log a case and get it added to the enhancement.

Regards

Nick

On 27 February 2017 at 12:14, Ryan Huff  wrote:

> I can confirm that FJID is not supported over MRA. There is a bug ID for
> an enhancement request. It's only got 10 case on it though so you might
> want to jump on that wagon ;)  squeaky wheel gets the attention and all.
>
> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy33691/?
> reffering_site=dumpcr
>
> If you enable the experimental menu (assuming your EXP version has that
> capability) and you look in the unified log of Exp-C during a MRA login
> attempt with FJID (you could see this in the normal event log but there is
> a lot more noise) you'll notice that Exp-C is doing the standard UDS
> Service Discovery and then asking about the UserID being attempted, to the
> host it found in the discovery.
>
> CCM (assuming that is your UDS target) will only respond positively to
> requests for the actual UserID ... which of course, is not the user's FJID.
>
> Either CCM/IMP would have to be modified to also be able to authenticate
> and identify users with the Directory URI OR, Expressway would have to have
> some sort of MRA alias authentication capability  or a combination of
> both.
>
> The solution I've come up with is for the user to login with FJID
> initially (internally), thereby caching the real UserID (which is
> subsequently pre-populated in future login attempts...assuming a recent
> client version). Then, whether MRA or not, the user is simply entering the
> password or using auto sign in.
>
> On Feb 27, 2017, at 6:40 AM, Nick  wrote:
>
> Hi Ryan
>
> Did you get this working, I have exactly the same issue, flexible JID
> works fine internally, when the service discovery is done, it presents the
> actual user id and password prompt, however when using MRA, it does its
> service discovery but prompts the email address and password field which it
> doesnt allow you to log in with, if you then change it to user id you can
> log in?
>
> Anyone else come across this?
>
> Regards
>
> Nick
>
> On 15 February 2017 at 18:15, Ryan Huff  wrote:
>
>> Has anyone got Flexible JID to work via MRA for the Jabber client's
>> INITIAL, registration? FJID is working fine internally for INITIAL
>> registration (and then the bootstrap is cached with the actual user ID so
>> after that, doesn't really matter).
>>
>> J4W 11.8
>> Exp c/e 8.7.1
>> CUCM / imp 11.0.1
>> (No LDAP, all CCM locally managed end users)
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>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
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Re: [cisco-voip] Flexible JID / MRA

[Nick via cisco-voip]

Hi Ryan

Did you get this working, I have exactly the same issue, flexible JID works
fine internally, when the service discovery is done, it presents the actual
user id and password prompt, however when using MRA, it does its service
discovery but prompts the email address and password field which it doesnt
allow you to log in with, if you then change it to user id you can log in?

Anyone else come across this?

Regards

Nick

On 15 February 2017 at 18:15, Ryan Huff  wrote:

> Has anyone got Flexible JID to work via MRA for the Jabber client's
> INITIAL, registration? FJID is working fine internally for INITIAL
> registration (and then the bootstrap is cached with the actual user ID so
> after that, doesn't really matter).
>
> J4W 11.8
> Exp c/e 8.7.1
> CUCM / imp 11.0.1
> (No LDAP, all CCM locally managed end users)
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[cisco-voip] Expressway MRA design question.

[Nick via cisco-voip]

I have a customer who doesn't want the Expressway E FQDN to be put into the
public DNS SRV record and wants to use an alias such as an a record in
the collab-edge SRV which points to the public IP, I cant seem to find if
this is supported or not can anyone confirm if this is supported?
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Re: [cisco-voip] SIP Profile to add Calling Name

[Nick via cisco-voip]

Hi Mike, apologies yes this is with CUBE, that looks good I will give this
a try, they are already in 15.4 so will try inbound first, many thanks for
your suggestion.
KR, Nick

On 28 November 2016 at 23:03, Norton, Mike <mikenor...@pwsd76.ab.ca> wrote:

> Is there a CUBE? You don’t say, but I’m assuming so. I would do something
> like this on the CUBE:
>
>
>
> request ANY sip-header From modify "^(.+):.*<sip:(.+)@" "\1: \"\2\"
> <sip:\2@"
>
>
>
> That should take the part of the SIP address before the @ and put it at
> the beginning in quotes like the old provider did. If any calls do come in
> with an actual name, this will wipe that name out (not sure if that’s
> desirable/relevant).
>
>
>
> Just remember that using SIP profiles for inbound requires IOS >= 15.4 and
> that inbound profiles has to be explicitly turned on. Alternatively, doing
> it on an outbound profile towards CUCM might meet your needs as well.
>
>
>
> -mn
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Nick via cisco-voip
> *Sent:* November-26-16 2:21 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] SIP Profile to add Calling Name
>
>
>
> Hi All
>
>
>
> I have a situation where we have migrated from one SIP trunk to another,
> when the inbound call comes in, the IP phone handset shows Unknown Caller
> ID and then display the calling number below, this client has 6921 handsets
> throughout which will only display one line so they only see the Unknown
> Caller ID on the handset.
>
>
>
> The Invite on the old SIP trunk show the From field with the
> calling number in brackets in front of the SIP portion as below and this
> works fine.
>
> *From:
> "07918900845"<sip:07918900...@siptrunking08a.ipmultimedia.co.uk;user=phone>;tag=SDtmhce01-87069*
>
>
>
> The invite on the new SIP trunk does not display the number in front of
> the From field as below
>
>
>
> *From: <sip:07918900...@81.10x.xx.xx;user=phone>;tag=3689138628-619971*
>
>
>
> What I would like to do is modify the From field in the invite so that it
> displays the calling number in front of the as per the above example.
>
>
>
> It appears to be an issue with Calling Name as if I receive the call on a
> translation pattern on CUCM and set Calling Name Presentation to
> Restricted, I don't see the Unknown Caller ID anymore, the issue with this
> is that Missed calls / Received Calls lists on the phone shows Private
> Number.
>
>
>
> Can this be done with a inbound SIP Profile or SIP normalisation script?
>
>
>
> Regards
>
>
>
> Nick
>
>
>
>
>
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Re: [cisco-voip] SIP Profile to add Calling Name

[Nick via cisco-voip]

Hi Sreekanth, many thanks for this I will give Mike's SIP profile ago first
as I am more familiar with those and keep this as a last resort.
KR, Nick

On 29 November 2016 at 11:03, Sreekanth <sknt...@gmail.com> wrote:

> You can try using this script on the CUCM.
>
> M={}
> function M.inbound_INVITE(msg)
> local from = msg:getHeader("From")
> local b = string.match(from, '%d+')
> new_from = '"' .. b .. '" ' .. from
> msg:modifyHeader("From", new_from)
> return M
> end
>
> You can also normalize the message on the CUBE as suggested by Mike.
>
> On 28 November 2016 at 15:58, Nick <csv...@googlemail.com> wrote:
>
>> I cant see those in the trace, RPID is on at the SIP Trunk in CUCM, the
>> middx-1 is the full debug of the call
>>
>> On 27 November 2016 at 06:15, Sreekanth <sknt...@gmail.com> wrote:
>>
>>> Based on your query it looks like you're trying to modify the From
>>> header on an INVITE coming into CUCM. Are the RPID/PAID headers also
>>> present in the message?
>>> The CUCM will first look at those headers, before going to the From
>>> header to pull the caller's information.
>>>
>>> Modify the RPID/PAID if they are there to provide this calling
>>> information.
>>> Can you post those 2 headers as well?
>>>
>>> Also, what's the middx-1 attachment?
>>>
>>> On 26 November 2016 at 14:50, Nick via cisco-voip <
>>> cisco-voip@puck.nether.net> wrote:
>>>
>>>> Hi All
>>>>
>>>> I have a situation where we have migrated from one SIP trunk to
>>>> another, when the inbound call comes in, the IP phone handset shows Unknown
>>>> Caller ID and then display the calling number below, this client has 6921
>>>> handsets throughout which will only display one line so they only see the
>>>> Unknown Caller ID on the handset.
>>>>
>>>> The Invite on the old SIP trunk show the From field with the
>>>> calling number in brackets in front of the SIP portion as below and this
>>>> works fine.
>>>>
>>>> *From:
>>>> "07918900845"<sip:07918900...@siptrunking08a.ipmultimedia.co.uk;user=phone>;tag=SDtmhce01-87069*
>>>>
>>>>
>>>> The invite on the new SIP trunk does not display the number in front of
>>>> the From field as below
>>>>
>>>>
>>>> *From: <sip:07918900...@81.10x.xx.xx;user=phone>;tag=3689138628-619971*
>>>>
>>>>
>>>> What I would like to do is modify the From field in the invite so that
>>>> it displays the calling number in front of the as per the above example.
>>>>
>>>>
>>>> It appears to be an issue with Calling Name as if I receive the call on
>>>> a translation pattern on CUCM and set Calling Name Presentation to
>>>> Restricted, I don't see the Unknown Caller ID anymore, the issue with this
>>>> is that Missed calls / Received Calls lists on the phone shows Private
>>>> Number.
>>>>
>>>>
>>>> Can this be done with a inbound SIP Profile or SIP normalisation script?
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>> Nick
>>>>
>>>>
>>>>
>>>>
>>>> ___
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>>>>
>>>>
>>>
>>
>
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[cisco-voip] SIP Profile to add Calling Name

[Nick via cisco-voip]

Hi All

I have a situation where we have migrated from one SIP trunk to another,
when the inbound call comes in, the IP phone handset shows Unknown Caller
ID and then display the calling number below, this client has 6921 handsets
throughout which will only display one line so they only see the Unknown
Caller ID on the handset.

The Invite on the old SIP trunk show the From field with the calling number
in brackets in front of the SIP portion as below and this works fine.

*From:
"07918900845";tag=SDtmhce01-87069*


The invite on the new SIP trunk does not display the number in front of the
>From field as below


*From: ;tag=3689138628-619971*


What I would like to do is modify the From field in the invite so that it
displays the calling number in front of the as per the above example.


It appears to be an issue with Calling Name as if I receive the call on a
translation pattern on CUCM and set Calling Name Presentation to
Restricted, I don't see the Unknown Caller ID anymore, the issue with this
is that Missed calls / Received Calls lists on the phone shows Private
Number.


Can this be done with a inbound SIP Profile or SIP normalisation script?


Regards


Nick


middx-1
Description: Binary data
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[cisco-voip] CMS / Acano

[Nick via cisco-voip]

Hi All

I am trying to build a CMS in the lab but I am struggling to get any users
from LDAP, I have setup the Active Directory settings and I believe they
are correct however after I Sync Now, the event logs show LDAP Sync
Operation Complete but no users are appearing in the Users area.

Anyone any experience of this they could share?

Regards

Nick
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[cisco-voip] Expressway MRA, 7821 and Extension Mobility

[Nick via cisco-voip]

Hi All

I have Expressway MRA 8.8 with 7821 handsets registered but cannot get
Extension Mobility to work, can anyone confirm if this is supported or not?

Regards

Nick
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[cisco-voip] Issue with Connected number display after transfer

[Nick via cisco-voip]

Hi All



I have just deployed Gamma SIP trunk for a customer and have an issue where
when you transfer an inbound SIP call to another internal extension, when
the transfer is complete the display states From: Joe Bloggs (where Joe
Bloggs is the person who has been transferred to), it displays the number
who is transferring during a consultative but as soon as it completes it
show the From whoever it is being transferred to.



Anyone come across this before?


Regards


Nick
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Re: [cisco-voip] CUCM Announcement Files Location

[Nick via cisco-voip]

Hi Anthony

Many thanks for your replies on this subject, unfortunately I am unable to
download the files, did you successfully downlaod a file in your testing.

admin:file get tftp CustomAnn/english_united_kingdom/Custom_05001*
Please wait while the system is gathering files info ...done.
Sub-directories were not traversed.
Number of files affected: 5
Total size in Bytes: 337601
Total size in Kbytes: 329.68848
Would you like to proceed [y/n]? y
SFTP server IP: 10.19.101.163
SFTP server port [22]:
User ID: nick
Password: *
Download directory: /
/usr/local/platform/conf/fips.cnf (Permission denied)
admin:
Regards

Nick



On 18 April 2016 at 16:06, Anthony Holloway <avholloway+cisco-v...@gmail.com
> wrote:

> Good catch Brian.  I did limit the output to only files with "Sample" and
> "ulaw.wav" in the filename, as I thought Nick was asking about the built-in
> files and not custom ones he had uploaded.
>
> So, I decided to upload a custom announcement, and I found that the file
> was not in that directory.  Instead, the file is renamed, and then placed
> in the CustomAnn directory.
>
> Here is a screenshot of the Announcement Configuration page where I
> uploaded a WAV file named asdf.wav as an Announcement with name "asdf" to
> the English United States locale.
>
> [image: Inline image 2]
>
> Here I am piecing together a SQL query to find my Announcement, and
> associated file prefix which will come in handy for the "file list"
> command:
>
> admin:run sql select ca.name as announcement, cal.filename as
> origfilename, ta.name as tftpfilenameprefix, tul.name as locale from
> customannouncement as ca left join customannouncementlocale as cal on
> ca.pkid = cal.fkcustomannouncement left join typeannouncements as ta on
> ca.tkannouncements = ta.enum left join typeuserlocale as tul on
> cal.tkuserlocale = tul.enum where ca.name = 'asdf'
> announcement origfilename tftpfilenameprefix locale
>   == =
> asdf asdf.wav Custom_05001   English United States
>
> admin:
>
> Here is the "file list" command, which shows my file with the new name:
>
> admin:file list tftp CustomAnn/english_united_states/Custom_05001*
> Custom_05001.alaw.wav   Custom_05001.g729.wav
> Custom_05001.ulaw.wav   Custom_05001.wb.wav
> Custom_05001.xml
> dir count = 0, file count = 5
> admin:
>
>
> And here is how you download that file (or all of them rather):
>
> admin:file get tftp CustomAnn/english_united_states/Custom_05001*
> Please wait while the system is gathering files info ...done.
> Sub-directories were not traversed.
> Number of files affected: 5
> Total size in Bytes: 132785
> Total size in Kbytes: 129.67285
> Would you like to proceed [y/n]?
>
>
> Alternatively, you can play it in your browser just to check it quick,
> like this (I found the wideband one to work for me):
>
>
> http://yourcucm.yourdomain.com:6970/CustomAnn/english_united_states/Custom_05001.wb.wav
>
>
> On Fri, Apr 15, 2016 at 10:55 AM, Brian Meade <bmead...@vt.edu> wrote:
>
>> What command did you run as Anthony's example was only looking for the
>> example files?
>>
>> Make sure you're just using:
>> file list tftp english_united_states
>>
>> On Fri, Apr 15, 2016 at 11:50 AM, Nick via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>>> Hi Anthony
>>>
>>> Thanks for the reply, the custome files i uploaded are not stored in
>>> this location, I can only see the files listed in your example.
>>>
>>> Regards
>>>
>>> Nick
>>>
>>> On 14 April 2016 at 20:46, Anthony Holloway <
>>> avholloway+cisco-v...@gmail.com> wrote:
>>>
>>>> *Inspect*
>>>>
>>>> admin:run sql select * from typeannouncementfile where name like
>>>> '%Sample%'
>>>> enum ishidden namefilename
>>>>  isuserlocale description  moniker
>>>>   === =
>>>>  
>>>> =
>>>> 28   fWelcome Greeting Sample WelcomeSample.wav t
>>>>  Welcome Greeting sample announcement ANN_FILE_WELCOME_GREET_SAMPLE
>>>> 29   fWait In Queue SampleWaitInQueueSample.wav t
>>>>  Wait In Queue sample announcementANN_FILE_WAIT_IN_QUEUE_SAMPLE
>>>>
>>>> *Identify*
>>>>
>>>> admin:file list tftp english_united_states/*Sa

[cisco-voip] COBRAS Export Errrors

[Nick via cisco-voip]

Hi All

I am trying to complete a COBRAS export from Unity Connection 10.5.2 and
getting errors such as the following for a number of subscribers, anyone
seen anything like this before and can recommend any action?

Full error attached.

Thread 007], [16/04/19 04:12:46], (error) in CommitValues on
AccessDatabaseHelper.
Command text=INSERT INTO Subscribers
([IsTemplate],[AltFirstName],[AltLastName],[ConversationName],[DTMFAccessID],[EmailAddress],[EmployeeID],[FirstName],[Initials],[LastName],[SMTPAddress],[Title],[DignetObjectID],[Address],[AddressAfterRecord],[AddressMode],[Alias],[AnnounceUpcomingMeetings],[AssistantRowsPerPage],[AudioSpeed],[AudioVolume],[BillingID],[Building],[CallHandlerObjectID],[City],[ClientMatterCode],[ClockMode],[CommandDigitTimeout],[ConfirmationConfidenceThreshold],[ConfirmDeleteDeletedMessage],[ConfirmDeleteMessage],[ConfirmDeleteMultipleMessages],[ConversationTUI],[ConversationVUI],[ContinuousAdd],[COSObjectID],[Country],[CUC_DeletedMessagesSortOrder],[CUC_NewMessageStackOrder],[CUC_NewMessageSortOrder],[CUC_SavedMessageStackOrder],[CUC_SavedMessageSortOrder],[DelayAfterGreeting],[Department],[DisplayName],[EnableMsgLocator],[EnablePersonalRules],[EnableTTS],[EnableVisualMessageLocator],[EnAltGreetDontRingPhone],[EnAltGreetPreventMsg],[EnAltGreetPreventSkip],[ExitAction],[ExitConversation],[ExitObjectID],[ExitObjectIDType],[FaxSendNumber],[FaxServerObjectID],[FirstDigitTimeout],[GreetByName],[InboxAutoRefresh],[InboxAutoResolveMessageRecipients],[InboxMessagesPerPage],[InterDigitDelay],[IsClockMode24Hour],[IsSetForVMEnrollment],[JumptoMessagesOnLogin],[Language],[LDAPCCMUserID],[LDAPType],[ListInDirectory],[LocationObjectID],[MailStoreObjectID],[Manager],[MediaSwitchObjectID],[MessageLocatorSortOrder],[MessageTypeMenu],[NameConfWhenAddressing],[NewMailUser],[ObjectID],[PartitionObjectID],[PCAAddressBookRowsPerPage],[PCAHomePage],[PostalCode],[PromptSpeed],[PromptVolume],[RecordUnknownCallerName],[RepeatMenu],[RingPrimaryPhoneFirst],[RouteNDRToSender],[SaveMessagesOnHangup],[SearchByExtensionSearchSpaceObjectID],[SearchByNameSearchSpaceObjectID],[SendMessageOnHangup],[SayAltGreetWarning],[SayANI],[SayCopiedNames],[SayDistributionList],[SayMsgNumber],[SaySender],[SaySenderExtension],[SayTimestampAfter],[SayTimeStampBefore],[SayTotalNew],[SayTotalNewEmail],[SayTotalNewFax],[SayTotalNewVoice],[SayTotalReceipts],[SayTotalSaved],[SendBroadcastMsg],[SkipPasswordForknownDevice],[Speed],[SpeechCompleteTimeout],[SpeechConfidenceThreshold],[SpeechIncompleteTimeout],[SpeechSensitivity],[SpeechSpeedVsAccuracy],[State],[SubscriberType],[TimezoneID],[UseDefaultTimezone],[Undeletable],[UpdateBroadcastMsg],[UseBriefPrompts],[UseVUI],[UseDynamicNameSearchWeight],[UseShortPollForCache],[VoiceNameRequired],[Volume],[XferString],[EnableExternalMessageControl],[EnableMessageBookmark],[EnableSaveDraft],[RetainUrgentMessageFlag],[SayTotalDraftMsg],[SkipAheadTime],[SkipBackTime],[CreateSMTPProxyFromCorp],[EncryptPrivateMessages],[SayMessageLength],[AutoAdvanceMsgs],[SayANIAfter],[SayMessageLengthAfter],[SayMessageNumberAfter],[SaySenderAfter],[SaySenderExtensionAfter],[Roles],[PWDTMF],[PWHashSeed],[PWCantChange],[PWDoesntExpire],[PWMustChange],[PWCredentialPolicyId],[WebPW],[WebPWCantChange],[WebPWDoesntExpire],[WebPWMustChange],[WebCredentialPolicyId])
VALUES
(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)
Error=The field is too small to accept the amount of data you attempted to
add. Try inserting or pasting less data.
hread 007], [16/04/19 04:12:42], (error) in CommitValues on 
AccessDatabaseHelper.
 Command text=INSERT INTO Subscribers 

Re: [cisco-voip] CUCM Announcement Files Location

[Nick via cisco-voip]

Hi Anthony

Thanks for the reply, the custome files i uploaded are not stored in this
location, I can only see the files listed in your example.

Regards

Nick

On 14 April 2016 at 20:46, Anthony Holloway <avholloway+cisco-v...@gmail.com
> wrote:

> *Inspect*
>
> admin:run sql select * from typeannouncementfile where name like '%Sample%'
> enum ishidden namefilename  isuserlocale
> description  moniker
>   === = 
>  =
> 28   fWelcome Greeting Sample WelcomeSample.wav t
>  Welcome Greeting sample announcement ANN_FILE_WELCOME_GREET_SAMPLE
> 29   fWait In Queue SampleWaitInQueueSample.wav t
>  Wait In Queue sample announcementANN_FILE_WAIT_IN_QUEUE_SAMPLE
>
> *Identify*
>
> admin:file list tftp english_united_states/*Sample*ulaw.wav
> WaitInQueueSample.ulaw.wav  WelcomeSample.ulaw.wav
> dir count = 0, file count = 2
>
> dir count = 0, file count = 12
>
> *Download*
>
> admin:file get tftp english_united_states/*Sample*ulaw.wav
> Please wait while the system is gathering files info ...done.
> Sub-directories were not traversed.
> Number of files affected: 2
> Total size in Bytes: 127162
> Total size in Kbytes: 124.18164
> Would you like to proceed [y/n]?
>
>
> On Thu, Apr 14, 2016 at 9:40 AM, Nick via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
>> Hi All
>>
>> Does anyone know the cli location of the announcement files in CUCM that
>> are used for call queuing, i need to download them so I can migrate them to
>> new servers.
>>
>> Regards
>>
>> Nick
>>
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>>
>>
>
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Re: [cisco-voip] CUCM Announcement Files Location

[Nick via cisco-voip]

Thanks Pete, they are not stored in the CustomAnn folder as I have been
able to view the files there, it just list the following, any idea what any
of the other folders are called as there are 88 in the tftpdata folder but
i cant see what they are

dir count = 88, file count = 841


admin:file list activelog cm/tftpdata/CustomAnn
   english_united_kingdom
AnnResult.xml   CiscoCustomANNReport.xml
dir count = 1, file count = 2
admin:



On 14 April 2016 at 16:58, Pete Brown <j...@chykn.com> wrote:

> Nick,
>
> Might try this location...
>
>
> /usr/local/cm/tftp/CustomAnn/
>
>
> If you have problems retrieving the files using the console, you should be
> able to extract the files directly from the _UCM_ANN.tar file generated as
> part of the last DRS backup set.
>
>
> Thanks,
>
> Pete
>
> --
> *From:* cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of Nick
> via cisco-voip <cisco-voip@puck.nether.net>
> *Sent:* Thursday, April 14, 2016 9:40 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] CUCM Announcement Files Location
>
> Hi All
>
> Does anyone know the cli location of the announcement files in CUCM that
> are used for call queuing, i need to download them so I can migrate them to
> new servers.
>
> Regards
>
> Nick
>
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[cisco-voip] CUCM Announcement Files Location

[Nick via cisco-voip]

Hi All

Does anyone know the cli location of the announcement files in CUCM that
are used for call queuing, i need to download them so I can migrate them to
new servers.

Regards

Nick
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[cisco-voip] CUAC-Advanced 11 Failover Issues

[Nick via cisco-voip]

Hi All

I have a pair of CUAC-Advanced version 11.0.1.10-2 confiugured for failover
with CUCM 11.0.121900-11, the issue I have is when the Publisher is down
and the consoles have failed over to the Subscriber, calls do not hit the
console initially and have a delay up to 30 seconds in some cases, the
caller gets rining tone and you can see on the handset the call forwarding
between the CTI ports so it is going to the correct CTI RP for the
subscriber, when the call finally arrives I am able to answer it and blind
transfer successfully but a consult transfer always fails when you try and
complete the call.

Obviously the main problem is the delay and I have a TAC case open but not
getting anywhere fast.

Anyone had any similar issues before?

Regards

Nick
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[cisco-voip] 7821 Details softkey on connected call

[Nick via cisco-voip]

The 7821 handsets when on a connected call has the Details softkey as the
2nd button from the left, the softkey templates do not list this and I
cant work out how to remove or move this, anyone know if thats possible?
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[cisco-voip] SIP SRST Pickup softkey

[Nick via cisco-voip]

HI All



Anyone configured Pickup in SIP SRST, I have enabled it under
call-manager-fallback but the softkey does not display. This is on 7821
handsets.



I don’t seem to be able to find much on this apart from the following
statements in the SRST Manager overview pdf, I am NOT using  E-SRST or SRST
manager but I get the feeling the same would apply to normal SIP SRST.



Anyone come across this?




http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/srst_mgr/rel9_0/admin_gd/Admin_Book/overview.pdf



Softkeys on SIP phone do not survive after failover. Some of the softkey
features are disabled in the

phone firmware. As a result any features that requires softkeys will not
function, such as call-park,

call-pickup, and so on.



*Call Park/Pickup*

*• *Call park/pickup configurations are provisioned by Cisco Unified SRST
Manager. However, due to

SIP phone softkey firmware limitations during failover, call park/pickup on
SIP phones do not work

during failover mode.
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[cisco-voip] Phones rebooted whilst in SRST

[Nick via cisco-voip]

Hi All



We have an issue where phones (7821) that have registered in SRST and then
been rebooted will not re register in SRST untill roughly 20 mins has past.
After the phone has rebooted is does then not contain any servers in its
Active / Standby server list so the phone will never know where to
register.



If you look at a phone that has registered in SRST but not been rebooted
then you see the Active Server as the SRST router and Standby servers as
the CUCM’s.



So if the phone loses its server list during a reboot and doesn’t know
where to register is this normal operation?



What I don’t understand though is why the phone does register with the SRST
router after 20 mins. When this happens and you check the phone server list
it just shows the Active server as the SRST router but nothing for Standby
servers, so how does the phone register with the SRST?



Any thoughts on what we have observed here?



Anyone tried rebooting a SRST registered phone before and seen it register
back with the SRST GW?



Regards



Nick
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