[CGUYS] Mac friendly web host recommendation
I am very unhappy with my current webhost. They have no phone access when problems arise, and lately they've been causing problems with mail list access and web host issues as well. I know this has been discussed before, but I can't seem to find the archived posts. I would like a local host if possible, but I definitely am interested in dealing with a Mac friendly host, and one with phone help available, at least during business hours. TIA Mical Wimoth Carton chrper...@aol.com * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
On Sep 5, 2009, at 9:42 AM Sep 5, chrper...@aol.com wrote: I am very unhappy with my current webhost. They have no phone access when problems arise, and lately they've been causing problems with mail list access and web host issues as well. To be fair you need to tell us the host you find so terrible. Hosts who provide bad service will get away with it if you don't share your displeasure. I know this has been discussed before, but I can't seem to find the archived posts. I would like a local host if possible, but I definitely am interested in dealing with a Mac friendly host, and one with phone help available, at least during business hours. These days I find that the typical good hosting service is sufficiently Mac friendly that I don't need to look for any special Mac attention. If the service runs on Apache servers you can expect both Macs and PCs to be handled about equally. After all the Web belongs to Unix, not M$. So just avoid clueless hosting services that litter their home pages with M$ trademarks. I'm doing very well with a big hosting company: 1and1.com. They are international so their call centers span the globe. That means I can get help 24/7/365. In most cases the service from the distant call centers is just fine and when I call it is not to ask easy questions. Calls usually get answered by a human tech after just a few rings. The first person you speak to will be a tech and not a level-1 type who just does triage. The first person you speak to will probably be the last person you speak to. The basic service is priced low and is completely adequate. Their control panel lets me manage my accounts very easily. They have extensive online help. They offer lots of extra services as part of the basic package. While they also offer M$- based services to appeal to the ignorant masses, their Unix-based services are M$ free. Their help files treat M$ and Apple OSs evenhandedly. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
Not sure where you are, here in the DC area, Heller Information Services is responsive, consistent, reliable. http://info.his.com/ --- On Sat, 9/5/09, chrper...@aol.com chrper...@aol.com wrote: From: chrper...@aol.com chrper...@aol.com Subject: [CGUYS] Mac friendly web host recommendation To: COMPUTERGUYS-L@LISTSERV.AOL.COM Date: Saturday, September 5, 2009, 9:42 AM I am very unhappy with my current webhost. They have no phone access when problems arise, and lately they've been causing problems with mail list access and web host issues as well. I know this has been discussed before, but I can't seem to find the archived posts. I would like a local host if possible, but I definitely am interested in dealing with a Mac friendly host, and one with phone help available, at least during business hours. TIA Mical Wimoth Carton chrper...@aol.com * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
On Sep 5, 2009, at 11:22 AM Sep 5, chad evans wyatt wrote: Not sure where you are, here in the DC area, Heller Information Services is responsive, consistent, reliable. http://info.his.com/ Not what it once was. They seem to have outsourced their support. I get too many I don't knows and we'll call you backs from them these days. The techs are clearly not local, but not from India either. Questions sent via email get ignored. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
Tech support is always handled these days via outsourcing. There's nothing wrong with that; they're very competent people. But it means filing a trouble ticket, not calling on the phone. Now, when the site goes down due to suspension, not at all uncommon these days, it's nice to be able to get a higher up on the phone to get the site back online quickly. I interact with mine on their forums and had our site back up within 10 minutes of them getting into work. Speaking of which, have you discussed these issues at your host's forum? Any response? On Sat, Sep 5, 2009 at 9:42 AM, chrper...@aol.comchrper...@aol.com wrote: I am very unhappy with my current webhost. They have no phone access when problems arise, and lately they've been causing problems with mail list access and web host issues as well. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
I'm currently troubleshooting email non-delivery for a client. One of their important vendors can't send them email reliably. I found the vendor's host's email server blacklisted by backscatter.org. Vendor reports spending hours on the phone with GoDaddy with no resolution. Before selecting a host I would check out their mail servers at http://www.dnsbl.info/ to see if they run a sloppy shop. This site will chack an IP against a long list of blacklists. Do folks know any other good ways to check out a host? * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
Good point. Mail issues are often not your host's fault at all. Rather, some overactive spam filter somewhere. We've been banned from AOL longer than we've been allowed. First I try to select a host near my client base. No point in starting out with a 250ms ping to the server. Next I would log into their support forum and check the types of problems being discussed. See if staff is readily available or are trying to hide. Are they updating things regularly? On Sat, Sep 5, 2009 at 11:58 AM, TPiwowart...@tjpa.com wrote: I'm currently troubleshooting email non-delivery for a client. One of their important vendors can't send them email reliably. I found the vendor's host's email server blacklisted by backscatter.org. Vendor reports spending hours on the phone with GoDaddy with no resolution. Before selecting a host I would check out their mail servers at http://www.dnsbl.info/ to see if they run a sloppy shop. This site will chack an IP against a long list of blacklists. Do folks know any other good ways to check out a host? * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
On Sep 5, 2009, at 12:32 PM Sep 5, Tony B wrote: Good point. Mail issues are often not your host's fault at all. Rather, some overactive spam filter somewhere. We've been banned from AOL longer than we've been allowed. My meaning was completely the opposite. Badly-run email servers are the responsibility of the hosting service. When the hosting service does not do their jobs right they facilitate spammers. It is not hard to stay on AOL's good side. AOL has lots of online material and tools to facilitate being a good emailer. If you are the server admin you can even sign up to have AOL forward all emails it bounces to you. AOL works hard to keep spam under control and to play well with others. If you are banned from AOL I would take a long hard look at your hosting service. Consider how long this list has been in existence and how many times you have seen spam here. AOL has done a great job. It is the Comcasts, Coxes, and Verizons that cause us problems. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
TPiwowar t...@tjpa.com wrote: I'm currently troubleshooting email non-delivery for a client. One of their important vendors can't send them email reliably. I found the vendor's host's email server blacklisted by backscatter.org. Vendor reports spending hours on the phone with GoDaddy with no resolution. Before selecting a host I would check out their mail servers at http://www.dnsbl.info/ to see if they run a sloppy shop. This site will chack an IP against a long list of blacklists. Do folks know any other good ways to check out a host? Why not just get a linux host some where with a static IP address which they all have and go with that, I have not found that those are blacklisted anywhere, but this is definitely the expensive way to do things. -- Your life is like a penny. You're going to lose it. The question is: How do you spend it? John Covici cov...@ccs.covici.com * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
I can recomend serverbeach -- they have phone tech support, although you usually do need to file a trouble ticket, but there is always someone there. Prices are quite decent. Tony B ton...@gmail.com wrote: Tech support is always handled these days via outsourcing. There's nothing wrong with that; they're very competent people. But it means filing a trouble ticket, not calling on the phone. Now, when the site goes down due to suspension, not at all uncommon these days, it's nice to be able to get a higher up on the phone to get the site back online quickly. I interact with mine on their forums and had our site back up within 10 minutes of them getting into work. Speaking of which, have you discussed these issues at your host's forum? Any response? On Sat, Sep 5, 2009 at 9:42 AM, chrper...@aol.comchrper...@aol.com wrote: I am very unhappy with my current webhost. They have no phone access when problems arise, and lately they've been causing problems with mail list access and web host issues as well. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * -- Your life is like a penny. You're going to lose it. The question is: How do you spend it? John Covici cov...@ccs.covici.com * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac friendly web host recommendation
While not challenging your assessment, Heller's tech support has been outsourced for the decade I've been with them. I would aver the I don't know's report might have something to do with the level of support you require; greatly more sophisticated than my own needs. My e-mails are always answered promptly, sometimes by Paul Heller himself. --- On Sat, 9/5/09, TPiwowar t...@tjpa.com wrote: From: TPiwowar t...@tjpa.com Subject: Re: [CGUYS] Mac friendly web host recommendation To: COMPUTERGUYS-L@listserv.aol.com Date: Saturday, September 5, 2009, 11:52 AM On Sep 5, 2009, at 11:22 AM Sep 5, chad evans wyatt wrote: Not sure where you are, here in the DC area, Heller Information Services is responsive, consistent, reliable. http://info.his.com/ Not what it once was. They seem to have outsourced their support. I get too many I don't knows and we'll call you backs from them these days. The techs are clearly not local, but not from India either. Questions sent via email get ignored. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
