RE: [Declude.JunkMail] BackScatter

2009-05-18 Thread Michael Graveen
Hi Brian,
Thanks for the explanation.

Mike



Hi Mike, I can help with this.
 
Greylisting it tremendously effective however it can cause a lot of problems if 
it is not done selectively. We worked closely with Matt Bramble and a few other 
Declude "power users" to develop ways to apply greylisting only when it is most 
likely to be beneficial. Blanket greylisting is dangerous in that not 
everything plays well with greylisting. Also, you'll always have those users 
who are expecting an immediate email from someone, and greylisting is going to 
delay it if they have not successfully passed greylisting before. 
 
Rather than greylisting everyone (which you can do If you want), what we did is 
to allow you to specify a number of criteria that will trigger greylisting. In 
these cases, greylisting is not triggered until something suspicious is 
encountered. Because Interceptor/Alligate is designed from the ground up to 
examine every aspect of the SMTP conversation, there are several points in the 
transaction where greylisting can be invoked. These include the senders 
reputation based on our MXRate rating, the originating country, volume, recent 
history, suspicious HELOs, blacklist hits, and several other items.
 
This provides a much more effective way to employ greylisting without 
inconveniencing most users or senders. In fact, most end users never realize 
greylisting is being used. The idea here is to determine if something is 
probably spam, and if we have reason to believe that it may be, then impose a 
greylist check. You do not have to educate your users this way, and you will 
have far less complaints.
 
Hope this helps.
 
Brian
 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael 
Graveen
Sent: Monday, May 18, 2009 3:57 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter
 
Hi David,
Can you elaborate on why SmarterMail's greylisting is dangerous?  In 
SmarterMail all mail gets greylisted until it "passes".  When it passes 
subsequent email get's whitelisted (for a period of time).  There is a greylist 
exclusion list for mail server that are known not play well.  How does this 
differ from the Alligate/Declude combination?

Thanks,

Mike



Hi Todd,
 
Alligate has way better greylisting capabilities than SmarterMail. SmarterMails 
implementation is somewhat dangerous. You need to be able to accurately qualify 
which messages should be greylisted. Alligate is the only greylisting 
implementation that does this. I don't believe you would have this problem if 
you were running Interceptor or the Alligate/Declude combination, and I am sure 
other Alligate/Declude users would agree with me. 
 
If you are interested, I can work with you to give you an upgrade path to 
Declude Interceptor from your current license.
 
David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com
 
 
 
 
 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Todd 
Richards
Sent: Saturday, May 16, 2009 6:11 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter
 
Thanks Craig.  >From all indications our server is tightened down pretty good 
right now.  We moved from Imail to SM at the start of April, and I implemented 
grey listing at the start of May.  So we did have a fair amount of backscatter 
in between until I really understood what greylisting could do. 
 
Unfortunately, I can't talk the bosses into dropping another $800 or so to try 
and fix the problem.  I know others have used ASSP with success, so I might 
look at that.  SmarterMail's greylisting seems to be a lot better than what the 
rules in Declude offer.  
 
I might look at implementing ASSP in front of SM.  I've heard a lot of people 
talk about the advantages of running something in front of your mail server.  
So it might be time.
 
Todd
 
 
 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Craig 
Edmonds
Sent: Saturday, May 16, 2009 1:53 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter
 
Hi Todd,
 
I think grey listing prevents backscatter coming INTO your mail server, it does 
not prevent you getting on blacklists.

If you are on a blacklist then I think you need to figure out how your smtp 
server is configured because it would indicate an issue somewhere. 
Since using Alligate (www.alligate.com) as the first line of defence in front 
of declude, we have had zero black listings and all the backscatter has 
disappeared. The backscatter rules in declude really blow which is why I would 
highly recommend looking at Alligate as your smtp gateway.
Kindest Regards
Craig Edmonds
123 Marbella Internet
W: www.123marbella.com
E : cr...@123marbella.com
 

From: supp...@declude.com [mailto:supp...@declude.com

RE: [Declude.JunkMail] BackScatter

2009-05-18 Thread SpamManager
Hi Mike, I can help with this.

 

Greylisting it tremendously effective however it can cause a lot of problems
if it is not done selectively. We worked closely with Matt Bramble and a few
other Declude "power users" to develop ways to apply greylisting only when
it is most likely to be beneficial. Blanket greylisting is dangerous in that
not everything plays well with greylisting. Also, you'll always have those
users who are expecting an immediate email from someone, and greylisting is
going to delay it if they have not successfully passed greylisting before. 

 

Rather than greylisting everyone (which you can do If you want), what we did
is to allow you to specify a number of criteria that will trigger
greylisting. In these cases, greylisting is not triggered until something
suspicious is encountered. Because Interceptor/Alligate is designed from the
ground up to examine every aspect of the SMTP conversation, there are
several points in the transaction where greylisting can be invoked. These
include the senders reputation based on our MXRate rating, the originating
country, volume, recent history, suspicious HELOs, blacklist hits, and
several other items.

 

This provides a much more effective way to employ greylisting without
inconveniencing most users or senders. In fact, most end users never realize
greylisting is being used. The idea here is to determine if something is
probably spam, and if we have reason to believe that it may be, then impose
a greylist check. You do not have to educate your users this way, and you
will have far less complaints.

 

Hope this helps.

 

Brian

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael
Graveen
Sent: Monday, May 18, 2009 3:57 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

Hi David,
Can you elaborate on why SmarterMail's greylisting is dangerous?  In
SmarterMail all mail gets greylisted until it "passes".  When it passes
subsequent email get's whitelisted (for a period of time).  There is a
greylist exclusion list for mail server that are known not play well.  How
does this differ from the Alligate/Declude combination?

Thanks,

Mike

  _  

Hi Todd,

 

Alligate has way better greylisting capabilities than SmarterMail.
SmarterMails implementation is somewhat dangerous. You need to be able to
accurately qualify which messages should be greylisted. Alligate is the only
greylisting implementation that does this. I don't believe you would have
this problem if you were running Interceptor or the Alligate/Declude
combination, and I am sure other Alligate/Declude users would agree with me.


 

If you are interested, I can work with you to give you an upgrade path to
Declude Interceptor from your current license.

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 <mailto:dbar...@declude.com> dbar...@declude.com

 

 

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Todd
Richards
Sent: Saturday, May 16, 2009 6:11 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

Thanks Craig.  From all indications our server is tightened down pretty good
right now.  We moved from Imail to SM at the start of April, and I
implemented grey listing at the start of May.  So we did have a fair amount
of backscatter in between until I really understood what greylisting could
do. 

 

Unfortunately, I can't talk the bosses into dropping another $800 or so to
try and fix the problem.  I know others have used ASSP with success, so I
might look at that.  SmarterMail's greylisting seems to be a lot better than
what the rules in Declude offer.  

 

I might look at implementing ASSP in front of SM.  I've heard a lot of
people talk about the advantages of running something in front of your mail
server.  So it might be time.

 

Todd

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Craig
Edmonds
Sent: Saturday, May 16, 2009 1:53 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

Hi Todd,

 

I think grey listing prevents backscatter coming INTO your mail server, it
does not prevent you getting on blacklists.

If you are on a blacklist then I think you need to figure out how your smtp
server is configured because it would indicate an issue somewhere. 

Since using Alligate (www.alligate.com <http://www.alligate.com/> ) as the
first line of defence in front of declude, we have had zero black listings
and all the backscatter has disappeared. The backscatter rules in declude
really blow which is why I would highly recommend looking at Alligate as
your smtp gateway.

Kindest Regards
Craig Edmonds
123 Marbella Internet
W: www.123marbella.com <http://www.123marbella.com/> 
E : cr...@123marbella.com

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael

RE: [Declude.JunkMail] BackScatter

2009-05-18 Thread SpamManager
I might add that the Interceptor front end (Alligate) does have some
capabilities in this area. I am not really familiar with Hijack myself, but
Alligate tracks volume from every senders IP address regardless of whether
the message is incoming or outgoing. You can, for example, limit messages
from a particular client (or a user definable subnet range of that client)
to 'x' number of messages in 'x' minutes. You can also limit the number of
concurrent client connections to deal with multi-threaded spam blaster apps.
These features are designed primarily for incoming mail, however they work
equally well throttling outgoing email.

 

In order for a message to be counted as one "hit", it must be a separate
connection. Messages with multiple CCs are only counted as a single hit. So
you can basically set it to reject connections with a 550 error if they send
more than 25 messages in 5 minutes, or whatever suits your needs. The client
will not be able to send a message again until they cease activity for 5
minutes or whatever you have set the time limit to be.

 

Specific IP addresses or ranges can also be excluded from volume metering if
you like.

 

Brian

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Monday, May 18, 2009 1:53 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

That is correct, as Interceptor is a Gateway and runs outside the server as
opposed to inside the mail server. Declude Hijack is not supported with
Interceptor.

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Robert
Grosshandler
Sent: Monday, May 18, 2009 4:32 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

>From what I read, Interceptor (which we tried in its earlier incarnation,
eons ago) doesn't include the Hijack functionality (the design wouldn't
support it.)

 

Rob

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Dan
Shadix
Sent: Monday, May 18, 2009 3:15 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

We've been running Declude Interceptor for a few months now and I agree
completely with David's comments.  It has been great and the transition was
very easy.  

 

Dan

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Monday, May 18, 2009 1:04 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

Hi Todd,

 

Alligate has way better greylisting capabilities than SmarterMail.
SmarterMails implementation is somewhat dangerous. You need to be able to
accurately qualify which messages should be greylisted. Alligate is the only
greylisting implementation that does this. I don't believe you would have
this problem if you were running Interceptor or the Alligate/Declude
combination, and I am sure other Alligate/Declude users would agree with me.


 

If you are interested, I can work with you to give you an upgrade path to
Declude Interceptor from your current license.

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 <mailto:dbar...@declude.com> dbar...@declude.com

 

  _  

The information contained in this communication is privileged and
confidential. If you have received this communication in error, please
forward back to the sender and delete your copy immediately. You are hereby
notified that any dissemination, distribution or copying of this
communication is strictly prohibited.


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RE: [Declude.JunkMail] BackScatter

2009-05-18 Thread Michael Graveen
Hi David,
Can you elaborate on why SmarterMail's greylisting is dangerous?  In 
SmarterMail all mail gets greylisted until it "passes".  When it passes 
subsequent email get's whitelisted (for a period of time).  There is a greylist 
exclusion list for mail server that are known not play well.  How does this 
differ from the Alligate/Declude combination?

Thanks,

Mike



Hi Todd,
 
Alligate has way better greylisting capabilities than SmarterMail. SmarterMails 
implementation is somewhat dangerous. You need to be able to accurately qualify 
which messages should be greylisted. Alligate is the only greylisting 
implementation that does this. I don't believe you would have this problem if 
you were running Interceptor or the Alligate/Declude combination, and I am sure 
other Alligate/Declude users would agree with me. 
 
If you are interested, I can work with you to give you an upgrade path to 
Declude Interceptor from your current license.
 
David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com
 
 
 
 
 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Todd 
Richards
Sent: Saturday, May 16, 2009 6:11 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter
 
Thanks Craig.  From all indications our server is tightened down pretty good 
right now.  We moved from Imail to SM at the start of April, and I implemented 
grey listing at the start of May.  So we did have a fair amount of backscatter 
in between until I really understood what greylisting could do. 
 
Unfortunately, I can't talk the bosses into dropping another $800 or so to try 
and fix the problem.  I know others have used ASSP with success, so I might 
look at that.  SmarterMail's greylisting seems to be a lot better than what the 
rules in Declude offer.  
 
I might look at implementing ASSP in front of SM.  I've heard a lot of people 
talk about the advantages of running something in front of your mail server.  
So it might be time.
 
Todd
 
 
 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Craig 
Edmonds
Sent: Saturday, May 16, 2009 1:53 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter
 
Hi Todd,
 
I think grey listing prevents backscatter coming INTO your mail server, it does 
not prevent you getting on blacklists.

If you are on a blacklist then I think you need to figure out how your smtp 
server is configured because it would indicate an issue somewhere. 
Since using Alligate (www.alligate.com) as the first line of defence in front 
of declude, we have had zero black listings and all the backscatter has 
disappeared. The backscatter rules in declude really blow which is why I would 
highly recommend looking at Alligate as your smtp gateway.
Kindest Regards
Craig Edmonds
123 Marbella Internet
W: www.123marbella.com
E : cr...@123marbella.com
 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael 
Graveen
Sent: 16 May 2009 13:54
To: declude.junkmail@declude.com
Subject: re: [Declude.JunkMail] BackScatter
 
I think Greylisting reduces backscatter.  Greylisting stops the majority of the 
SPAM from ever reaching our mail server, so it never has a chance to get 
bounced back because of a non existent user, etc.

Mike



 
Hi Everyone -
 
We've been having a few issues with mail servers refusing our mail.  Today I 
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They are 
referencing an  event on 4/27, and supposedly we will be removed after 4 weeks 
if they haven't had any other issues.  Of course we can pay to have it removed 
sooner.  I'm not sure if being listed in their DB is the main culprit to the 
server refusals that I've seen?
 
We switched over to SmarterMail in mid-April.  Since 4/27, we have implemented 
grey listing.  
 
Is grey listing a good first line of defense?  Is there anything else I should 
be doing to prevent back scatter? 
 
Thanks for your thoughts on this.
 
Todd

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Re: [Declude.JunkMail] BackScatter

2009-05-18 Thread Nick Hayer

Todd -

I will second David on this - Alligate is the best gateway - no question 
about it - and it does integrate perfectly with Declude.


-Nick

David Barker wrote:


Hi Todd,

 

Alligate has way better greylisting capabilities than SmarterMail. 
SmarterMails implementation is somewhat dangerous. You need to be able 
to accurately qualify which messages should be greylisted. Alligate is 
the only greylisting implementation that does this. I don't believe 
you would have this problem if you were running Interceptor or the 
Alligate/Declude combination, and I am sure other Alligate/Declude 
users would agree with me.


 

If you are interested, I can work with you to give you an upgrade path 
to Declude Interceptor from your current license.


 


David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com <mailto:dbar...@declude.com>

 

 

 

 

 

*From:* supp...@declude.com [mailto:supp...@declude.com] *On Behalf Of 
*Todd Richards

*Sent:* Saturday, May 16, 2009 6:11 PM
*To:* declude.junkmail@declude.com
*Subject:* RE: [Declude.JunkMail] BackScatter

 

Thanks Craig.  From all indications our server is tightened down 
pretty good right now.  We moved from Imail to SM at the start of 
April, and I implemented grey listing at the start of May.  So we did 
have a fair amount of backscatter in between until I really understood 
what greylisting could do.


 

Unfortunately, I can't talk the bosses into dropping another $800 or 
so to try and fix the problem.  I know others have used ASSP with 
success, so I might look at that.  SmarterMail's greylisting seems to 
be a lot better than what the rules in Declude offer. 

 

I might look at implementing ASSP in front of SM.  I've heard a lot of 
people talk about the advantages of running something in front of your 
mail server.  So it might be time.


 


Todd

 

 

 

*From:* supp...@declude.com [mailto:supp...@declude.com] *On Behalf Of 
*Craig Edmonds

*Sent:* Saturday, May 16, 2009 1:53 PM
*To:* declude.junkmail@declude.com
*Subject:* RE: [Declude.JunkMail] BackScatter

 


Hi Todd,

 

I think grey listing prevents backscatter coming INTO your mail 
server, it does not prevent you getting on blacklists.


If you are on a blacklist then I think you need to figure out how your 
smtp server is configured because it would indicate an issue somewhere.


Since using Alligate (www.alligate.com <http://www.alligate.com>) as 
the first line of defence in front of declude, we have had zero black 
listings and all the backscatter has disappeared. The backscatter 
rules in declude really blow which is why I would highly recommend 
looking at Alligate as your smtp gateway.


Kindest Regards
Craig Edmonds
123 Marbella Internet
W: www.123marbella.com <http://www.123marbella.com/>
E : cr...@123marbella.com <mailto:cr...@123marbella.com>

 

*From:* supp...@declude.com [mailto:supp...@declude.com] *On Behalf Of 
*Michael Graveen

*Sent:* 16 May 2009 13:54
*To:* declude.junkmail@declude.com
*Subject:* re: [Declude.JunkMail] BackScatter

 

I think Greylisting reduces backscatter.  Greylisting stops the 
majority of the SPAM from ever reaching our mail server, so it never 
has a chance to get bounced back because of a non existent user, etc.


Mike



 


Hi Everyone -

 

We've been having a few issues with mail servers refusing our mail.  
Today I ran a test on DNSStuff and found that our IP is on 
BackScatter.org.  They are referencing an  event on 4/27, and 
supposedly we will be removed after 4 weeks if they haven't had any 
other issues.  Of course we can pay to have it removed sooner.  I'm 
not sure if being listed in their DB is the main culprit to the server 
refusals that I've seen?


 

We switched over to SmarterMail in mid-April.  Since 4/27, we have 
implemented grey listing. 

 

Is grey listing a good first line of defense?  Is there anything else 
I should be doing to prevent back scatter?


 


Thanks for your thoughts on this.

 


Todd


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RE: [Declude.JunkMail] BackScatter

2009-05-18 Thread David Barker
That is correct, as Interceptor is a Gateway and runs outside the server as
opposed to inside the mail server. Declude Hijack is not supported with
Interceptor.

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Robert
Grosshandler
Sent: Monday, May 18, 2009 4:32 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

>From what I read, Interceptor (which we tried in its earlier incarnation,
eons ago) doesn't include the Hijack functionality (the design wouldn't
support it.)

 

Rob

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Dan
Shadix
Sent: Monday, May 18, 2009 3:15 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

We've been running Declude Interceptor for a few months now and I agree
completely with David's comments.  It has been great and the transition was
very easy.  

 

Dan

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Monday, May 18, 2009 1:04 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

Hi Todd,

 

Alligate has way better greylisting capabilities than SmarterMail.
SmarterMails implementation is somewhat dangerous. You need to be able to
accurately qualify which messages should be greylisted. Alligate is the only
greylisting implementation that does this. I don't believe you would have
this problem if you were running Interceptor or the Alligate/Declude
combination, and I am sure other Alligate/Declude users would agree with me.


 

If you are interested, I can work with you to give you an upgrade path to
Declude Interceptor from your current license.

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 <mailto:dbar...@declude.com> dbar...@declude.com

 

  _  

The information contained in this communication is privileged and
confidential. If you have received this communication in error, please
forward back to the sender and delete your copy immediately. You are hereby
notified that any dissemination, distribution or copying of this
communication is strictly prohibited.


---
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type "unsubscribe Declude.JunkMail". The archives can be found
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RE: [Declude.JunkMail] BackScatter

2009-05-18 Thread Robert Grosshandler
>From what I read, Interceptor (which we tried in its earlier incarnation,
eons ago) doesn't include the Hijack functionality (the design wouldn't
support it.)

 

Rob

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Dan
Shadix
Sent: Monday, May 18, 2009 3:15 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

We've been running Declude Interceptor for a few months now and I agree
completely with David's comments.  It has been great and the transition was
very easy.  

 

Dan

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Monday, May 18, 2009 1:04 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

Hi Todd,

 

Alligate has way better greylisting capabilities than SmarterMail.
SmarterMails implementation is somewhat dangerous. You need to be able to
accurately qualify which messages should be greylisted. Alligate is the only
greylisting implementation that does this. I don't believe you would have
this problem if you were running Interceptor or the Alligate/Declude
combination, and I am sure other Alligate/Declude users would agree with me.


 

If you are interested, I can work with you to give you an upgrade path to
Declude Interceptor from your current license.

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 <mailto:dbar...@declude.com> dbar...@declude.com

 

  _  

The information contained in this communication is privileged and
confidential. If you have received this communication in error, please
forward back to the sender and delete your copy immediately. You are hereby
notified that any dissemination, distribution or copying of this
communication is strictly prohibited.


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RE: [Declude.JunkMail] BackScatter

2009-05-18 Thread Dan Shadix
We've been running Declude Interceptor for a few months now and I agree 
completely with David's comments.  It has been great and the transition was 
very easy.

Dan

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker
Sent: Monday, May 18, 2009 1:04 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

Hi Todd,

Alligate has way better greylisting capabilities than SmarterMail. SmarterMails 
implementation is somewhat dangerous. You need to be able to accurately qualify 
which messages should be greylisted. Alligate is the only greylisting 
implementation that does this. I don't believe you would have this problem if 
you were running Interceptor or the Alligate/Declude combination, and I am sure 
other Alligate/Declude users would agree with me.

If you are interested, I can work with you to give you an upgrade path to 
Declude Interceptor from your current license.

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com<mailto:dbar...@declude.com>


The information contained in this communication is privileged and confidential. 
If you have received this communication in error, please forward back to the 
sender and delete your copy immediately. You are hereby notified that any 
dissemination, distribution or copying of this communication is strictly 
prohibited.


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RE: [Declude.JunkMail] BackScatter

2009-05-18 Thread David Barker
Hi Todd,

 

Alligate has way better greylisting capabilities than SmarterMail.
SmarterMails implementation is somewhat dangerous. You need to be able to
accurately qualify which messages should be greylisted. Alligate is the only
greylisting implementation that does this. I don't believe you would have
this problem if you were running Interceptor or the Alligate/Declude
combination, and I am sure other Alligate/Declude users would agree with me.


 

If you are interested, I can work with you to give you an upgrade path to
Declude Interceptor from your current license.

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 <mailto:dbar...@declude.com> dbar...@declude.com

 

 

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Todd
Richards
Sent: Saturday, May 16, 2009 6:11 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

Thanks Craig.  From all indications our server is tightened down pretty good
right now.  We moved from Imail to SM at the start of April, and I
implemented grey listing at the start of May.  So we did have a fair amount
of backscatter in between until I really understood what greylisting could
do. 

 

Unfortunately, I can't talk the bosses into dropping another $800 or so to
try and fix the problem.  I know others have used ASSP with success, so I
might look at that.  SmarterMail's greylisting seems to be a lot better than
what the rules in Declude offer.  

 

I might look at implementing ASSP in front of SM.  I've heard a lot of
people talk about the advantages of running something in front of your mail
server.  So it might be time.

 

Todd

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Craig
Edmonds
Sent: Saturday, May 16, 2009 1:53 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

Hi Todd,

 

I think grey listing prevents backscatter coming INTO your mail server, it
does not prevent you getting on blacklists.

If you are on a blacklist then I think you need to figure out how your smtp
server is configured because it would indicate an issue somewhere. 

Since using Alligate (www.alligate.com) as the first line of defence in
front of declude, we have had zero black listings and all the backscatter
has disappeared. The backscatter rules in declude really blow which is why I
would highly recommend looking at Alligate as your smtp gateway.

Kindest Regards
Craig Edmonds
123 Marbella Internet
W: www.123marbella.com <http://www.123marbella.com/> 
E : cr...@123marbella.com

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael
Graveen
Sent: 16 May 2009 13:54
To: declude.junkmail@declude.com
Subject: re: [Declude.JunkMail] BackScatter

 

I think Greylisting reduces backscatter.  Greylisting stops the majority of
the SPAM from ever reaching our mail server, so it never has a chance to get
bounced back because of a non existent user, etc.

Mike

  _  

 

Hi Everyone -

 

We've been having a few issues with mail servers refusing our mail.  Today I
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They
are referencing an  event on 4/27, and supposedly we will be removed after 4
weeks if they haven't had any other issues.  Of course we can pay to have it
removed sooner.  I'm not sure if being listed in their DB is the main
culprit to the server refusals that I've seen?

 

We switched over to SmarterMail in mid-April.  Since 4/27, we have
implemented grey listing.  

 

Is grey listing a good first line of defense?  Is there anything else I
should be doing to prevent back scatter? 

 

Thanks for your thoughts on this.

 

Todd


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RE: [Declude.JunkMail] BackScatter

2009-05-16 Thread Todd Richards
Thanks Craig.  From all indications our server is tightened down pretty good
right now.  We moved from Imail to SM at the start of April, and I
implemented grey listing at the start of May.  So we did have a fair amount
of backscatter in between until I really understood what greylisting could
do. 

 

Unfortunately, I can't talk the bosses into dropping another $800 or so to
try and fix the problem.  I know others have used ASSP with success, so I
might look at that.  SmarterMail's greylisting seems to be a lot better than
what the rules in Declude offer.  

 

I might look at implementing ASSP in front of SM.  I've heard a lot of
people talk about the advantages of running something in front of your mail
server.  So it might be time.

 

Todd

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Craig
Edmonds
Sent: Saturday, May 16, 2009 1:53 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] BackScatter

 

Hi Todd,

 

I think grey listing prevents backscatter coming INTO your mail server, it
does not prevent you getting on blacklists.

If you are on a blacklist then I think you need to figure out how your smtp
server is configured because it would indicate an issue somewhere. 



Since using Alligate (www.alligate.com) as the first line of defence in
front of declude, we have had zero black listings and all the backscatter
has disappeared. The backscatter rules in declude really blow which is why I
would highly recommend looking at Alligate as your smtp gateway.



Kindest Regards
Craig Edmonds
123 Marbella Internet
W: www.123marbella.com <http://www.123marbella.com/> 
E : cr...@123marbella.com

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael
Graveen
Sent: 16 May 2009 13:54
To: declude.junkmail@declude.com
Subject: re: [Declude.JunkMail] BackScatter

 

I think Greylisting reduces backscatter.  Greylisting stops the majority of
the SPAM from ever reaching our mail server, so it never has a chance to get
bounced back because of a non existent user, etc.

Mike

  _  

 

Hi Everyone -

 

We've been having a few issues with mail servers refusing our mail.  Today I
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They
are referencing an  event on 4/27, and supposedly we will be removed after 4
weeks if they haven't had any other issues.  Of course we can pay to have it
removed sooner.  I'm not sure if being listed in their DB is the main
culprit to the server refusals that I've seen?

 

We switched over to SmarterMail in mid-April.  Since 4/27, we have
implemented grey listing.  

 

Is grey listing a good first line of defense?  Is there anything else I
should be doing to prevent back scatter? 

 

Thanks for your thoughts on this.

 

Todd


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RE: [Declude.JunkMail] BackScatter

2009-05-16 Thread Todd Richards
Thanks Darin!

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Darin
Cox
Sent: Saturday, May 16, 2009 2:21 PM
To: declude.junkmail@declude.com
Subject: Re: [Declude.JunkMail] BackScatter

 

Hi Todd,

 

No, I was intending to set up a notification process to automatically let us
know when our rating/score changed on these sites.


Darin.

 

 

- Original Message - 

From: Todd Richards <mailto:to...@nnepa.com>  

To: declude.junkmail@declude.com 

Sent: Saturday, May 16, 2009 1:34 PM

Subject: RE: [Declude.JunkMail] BackScatter

 

Thanks Darin - good suggestions.  I checked with SenderBase and we are
"good".  

 

With SenderScore, on the other hand, I can't tell whether we are good or
bad.  Our sender score is a 96, but our risk is high.

 

When you say you are going to monitor them, do you mean just manually
checking them?  

 

Todd

 

 

 

 

Results for 8.7.193.82

Sender Score:  96

 

IP Address Information

Hostname
mail.nnepa.com

Other IPs with same hostname  None

Blacklists  None

Sender Score Certified  No

Safelist No

 

 

Deliverability

This represents whether email from 8.7.193.82 is being accepted for delivery
in the Sender Score reporting network. Return Path offers a variety of
detailed reporting tools to monitor delivery performance. 

 

Accepted Rate: 31.79%

Risk: High

 

 

Reputation Measures 

These are individual measures of the reputation for 8.7.193.82. 

 

Measure   Type
Value

Complaints   Score (0-100)
100

Volume Score (0-100)
0

External Reputation  Score (0-100)
67

Unknown Users Score (0-100)
12

Spam Trap Hits   Count
1

 

Last Spam Trap Date Date   04/18/2009

 

 

Sending Domains

We've seen 8.7.193.82 sending email for these domains.

 

Domain Authenticated   

mail.nnepa.com Yes - A Record, Reverse DNS Match



 

 

 

 

 

 

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Darin
Cox

Sent: Saturday, May 16, 2009 7:33 AM

To: declude.junkmail@declude.com

Subject: Re: [Declude.JunkMail] BackScatter

 

Todd, you might want to check SenderBase.  We had a similar issue a month
ago.  SenderBase had recorded a number of backscatter messages from a
private list we host that often gets attacked by spammers.  The unauthorized
access notices that were sent back were seen as backscatter by SenderBase
and they reduced our rating from Good to Poor.  IronPort filtering devices
use the SenderBase rating as one of their blocking criteria, so we were
blocked from sending to mail servers protected by IronPort.

 

Fortunately there were only a handful of our customers affected, we rerouted
mail temporarily, and we were upgraded in SenderBase two days later after
adding filtering to that hosting account.

 

Matt Bramble pointed out to me another site, SenderScore.org, that you might
want to watch as well.  I'm planning to set up monitoring on these sites as
an additional detection of delivery problems.

 

Darin.

 

 

- Original Message - 

From: Michael Graveen 

To: declude.junkmail@declude.com 

Sent: Saturday, May 16, 2009 7:54 AM

Subject: re: [Declude.JunkMail] BackScatter

 

I think Greylisting reduces backscatter.  Greylisting stops the majority of
the SPAM from ever reaching our mail server, so it never has a chance to get
bounced back because of a non existent user, etc.

 

Mike



 

Hi Everyone -

 

We've been having a few issues with mail servers refusing our mail.  Today I
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They
are referencing an  event on 4/27, and supposedly we will be removed after 4
weeks if they haven't had any other issues.  Of course we can pay to have it
removed sooner.  I'm not sure if being listed in their DB is the main
culprit to the server refusals that I've seen?

 

We switched over to SmarterMail in mid-April.  Since 4/27, we have
implemented grey listing.  

 

Is grey listing a good first line of defense?  Is there anything else I
should be doing to prevent back scatter? 

 

Thanks for your thoughts on this.

 

Todd

 

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Re: [Declude.JunkMail] BackScatter

2009-05-16 Thread Darin Cox
Hi Todd,

No, I was intending to set up a notification process to automatically let us 
know when our rating/score changed on these sites.

Darin.


- Original Message - 
From: Todd Richards 
To: declude.junkmail@declude.com 
Sent: Saturday, May 16, 2009 1:34 PM
Subject: RE: [Declude.JunkMail] BackScatter


Thanks Darin - good suggestions.  I checked with SenderBase and we are "good".  

 

With SenderScore, on the other hand, I can't tell whether we are good or bad.  
Our sender score is a 96, but our risk is high.

 

When you say you are going to monitor them, do you mean just manually checking 
them?  

 

Todd

 

 

 

 

Results for 8.7.193.82

Sender Score:  96

 

IP Address Information

Hostname
mail.nnepa.com

Other IPs with same hostname  None

Blacklists  None

Sender Score Certified  No

Safelist No

 

 

Deliverability

This represents whether email from 8.7.193.82 is being accepted for delivery in 
the Sender Score reporting network. Return Path offers a variety of detailed 
reporting tools to monitor delivery performance. 

 

Accepted Rate: 31.79%

Risk: High


 

Reputation Measures 

These are individual measures of the reputation for 8.7.193.82. 

 

Measure   Type  
 Value

Complaints   Score (0-100)  
 100

Volume Score (0-100)
   0

External Reputation  Score (0-100)  
 67

Unknown Users Score (0-100) 
  12

Spam Trap Hits   Count  
   1

 

Last Spam Trap Date Date   04/18/2009

 

 

Sending Domains

We've seen 8.7.193.82 sending email for these domains.

 

Domain Authenticated   

mail.nnepa.com Yes - A Record, Reverse DNS Match



 

 

 

 

 

 

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Darin Cox

Sent: Saturday, May 16, 2009 7:33 AM

To: declude.junkmail@declude.com

Subject: Re: [Declude.JunkMail] BackScatter

 

Todd, you might want to check SenderBase.  We had a similar issue a month ago.  
SenderBase had recorded a number of backscatter messages from a private list we 
host that often gets attacked by spammers.  The unauthorized access notices 
that were sent back were seen as backscatter by SenderBase and they reduced our 
rating from Good to Poor.  IronPort filtering devices use the SenderBase rating 
as one of their blocking criteria, so we were blocked from sending to mail 
servers protected by IronPort.

 

Fortunately there were only a handful of our customers affected, we rerouted 
mail temporarily, and we were upgraded in SenderBase two days later after 
adding filtering to that hosting account.

 

Matt Bramble pointed out to me another site, SenderScore.org, that you might 
want to watch as well.  I'm planning to set up monitoring on these sites as an 
additional detection of delivery problems.

 

Darin.

 

 

- Original Message - 

From: Michael Graveen 

To: declude.junkmail@declude.com 

Sent: Saturday, May 16, 2009 7:54 AM

Subject: re: [Declude.JunkMail] BackScatter

 

I think Greylisting reduces backscatter.  Greylisting stops the majority of the 
SPAM from ever reaching our mail server, so it never has a chance to get 
bounced back because of a non existent user, etc.

 

Mike



 

Hi Everyone -

 

We've been having a few issues with mail servers refusing our mail.  Today I 
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They are 
referencing an  event on 4/27, and supposedly we will be removed after 4 weeks 
if they haven't had any other issues.  Of course we can pay to have it removed 
sooner.  I'm not sure if being listed in their DB is the main culprit to the 
server refusals that I've seen?

 

We switched over to SmarterMail in mid-April.  Since 4/27, we have implemented 
grey listing.  

 

Is grey listing a good first line of defense?  Is there anything else I should 
be doing to prevent back scatter? 

 

Thanks for your thoughts on this.

 

Todd

 

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RE: [Declude.JunkMail] BackScatter

2009-05-16 Thread Craig Edmonds
Hi Todd,
 
I think grey listing prevents backscatter coming INTO your mail server, it
does not prevent you getting on blacklists.

If you are on a blacklist then I think you need to figure out how your smtp
server is configured because it would indicate an issue somewhere. 


Since using Alligate (www.alligate.com) as the first line of defence in
front of declude, we have had zero black listings and all the backscatter
has disappeared. The backscatter rules in declude really blow which is why I
would highly recommend looking at Alligate as your smtp gateway.


Kindest Regards
Craig Edmonds
123 Marbella Internet
W:  <http://www.123marbella.com/> www.123marbella.com
E :  <mailto:cr...@123marbella.com> cr...@123marbella.com
 
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael
Graveen
Sent: 16 May 2009 13:54
To: declude.junkmail@declude.com
Subject: re: [Declude.JunkMail] BackScatter
 
I think Greylisting reduces backscatter.  Greylisting stops the majority of
the SPAM from ever reaching our mail server, so it never has a chance to get
bounced back because of a non existent user, etc.

Mike
  _  

 
Hi Everyone -
 
We've been having a few issues with mail servers refusing our mail.  Today I
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They
are referencing an  event on 4/27, and supposedly we will be removed after 4
weeks if they haven't had any other issues.  Of course we can pay to have it
removed sooner.  I'm not sure if being listed in their DB is the main
culprit to the server refusals that I've seen?
 
We switched over to SmarterMail in mid-April.  Since 4/27, we have
implemented grey listing.  
 
Is grey listing a good first line of defense?  Is there anything else I
should be doing to prevent back scatter? 
 
Thanks for your thoughts on this.
 
Todd

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RE: [Declude.JunkMail] BackScatter

2009-05-16 Thread Todd Richards
Thanks Darin - good suggestions.  I checked with SenderBase and we are
"good".  

 

With SenderScore, on the other hand, I can't tell whether we are good or
bad.  Our sender score is a 96, but our risk is high.

 

When you say you are going to monitor them, do you mean just manually
checking them?  

 

Todd

 

 

 

 

Results for 8.7.193.82

Sender Score:  96

 

IP Address Information

Hostname
mail.nnepa.com

Other IPs with same hostname  None

Blacklists  None

Sender Score Certified  No

Safelist No

 

 

Deliverability

This represents whether email from 8.7.193.82 is being accepted for delivery
in the Sender Score reporting network. Return Path offers a variety of
detailed reporting tools to monitor delivery performance. 

 

Accepted Rate: 31.79%

Risk: High

 

Reputation Measures 

These are individual measures of the reputation for 8.7.193.82. 

 

Measure   Type
Value

Complaints   Score (0-100)
100

Volume Score (0-100)
0

External Reputation  Score (0-100)
67

Unknown Users Score (0-100)
12

Spam Trap Hits   Count
1

 

Last Spam Trap Date Date   04/18/2009

 

 

Sending Domains

We've seen 8.7.193.82 sending email for these domains.

 

Domain Authenticated   

mail.nnepa.com Yes - A Record, Reverse DNS Match



 

 

 

 

 

 

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Darin
Cox

Sent: Saturday, May 16, 2009 7:33 AM

To: declude.junkmail@declude.com

Subject: Re: [Declude.JunkMail] BackScatter

 

Todd, you might want to check SenderBase.  We had a similar issue a month
ago.  SenderBase had recorded a number of backscatter messages from a
private list we host that often gets attacked by spammers.  The unauthorized
access notices that were sent back were seen as backscatter by SenderBase
and they reduced our rating from Good to Poor.  IronPort filtering devices
use the SenderBase rating as one of their blocking criteria, so we were
blocked from sending to mail servers protected by IronPort.

 

Fortunately there were only a handful of our customers affected, we rerouted
mail temporarily, and we were upgraded in SenderBase two days later after
adding filtering to that hosting account.

 

Matt Bramble pointed out to me another site, SenderScore.org, that you might
want to watch as well.  I'm planning to set up monitoring on these sites as
an additional detection of delivery problems.

 

Darin.

 

 

- Original Message - 

From: Michael Graveen 

To: declude.junkmail@declude.com 

Sent: Saturday, May 16, 2009 7:54 AM

Subject: re: [Declude.JunkMail] BackScatter

 

I think Greylisting reduces backscatter.  Greylisting stops the majority of
the SPAM from ever reaching our mail server, so it never has a chance to get
bounced back because of a non existent user, etc.

 

Mike



 

Hi Everyone -

 

We've been having a few issues with mail servers refusing our mail.  Today I
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They
are referencing an  event on 4/27, and supposedly we will be removed after 4
weeks if they haven't had any other issues.  Of course we can pay to have it
removed sooner.  I'm not sure if being listed in their DB is the main
culprit to the server refusals that I've seen?

 

We switched over to SmarterMail in mid-April.  Since 4/27, we have
implemented grey listing.  

 

Is grey listing a good first line of defense?  Is there anything else I
should be doing to prevent back scatter? 

 

Thanks for your thoughts on this.

 

Todd

 

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RE: [Declude.JunkMail] BackScatter

2009-05-16 Thread Todd Richards
Thanks Mike.  Like I said, I implemented greylisting after the date in
question, so hopefully we'll be clear when our time is up!

 

Todd

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael
Graveen
Sent: Saturday, May 16, 2009 6:54 AM
To: declude.junkmail@declude.com
Subject: re: [Declude.JunkMail] BackScatter

 

I think Greylisting reduces backscatter.  Greylisting stops the majority of
the SPAM from ever reaching our mail server, so it never has a chance to get
bounced back because of a non existent user, etc.

Mike

  _  

 

Hi Everyone -

 

We've been having a few issues with mail servers refusing our mail.  Today I
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They
are referencing an  event on 4/27, and supposedly we will be removed after 4
weeks if they haven't had any other issues.  Of course we can pay to have it
removed sooner.  I'm not sure if being listed in their DB is the main
culprit to the server refusals that I've seen?

 

We switched over to SmarterMail in mid-April.  Since 4/27, we have
implemented grey listing.  

 

Is grey listing a good first line of defense?  Is there anything else I
should be doing to prevent back scatter? 

 

Thanks for your thoughts on this.

 

Todd


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Re: [Declude.JunkMail] BackScatter

2009-05-16 Thread Darin Cox
Todd, you might want to check SenderBase.  We had a similar issue a month ago.  
SenderBase had recorded a number of backscatter messages from a private list we 
host that often gets attacked by spammers.  The unauthorized access notices 
that were sent back were seen as backscatter by SenderBase and they reduced our 
rating from Good to Poor.  IronPort filtering devices use the SenderBase rating 
as one of their blocking criteria, so we were blocked from sending to mail 
servers protected by IronPort.

Fortunately there were only a handful of our customers affected, we rerouted 
mail temporarily, and we were upgraded in SenderBase two days later after 
adding filtering to that hosting account.

Matt Bramble pointed out to me another site, SenderScore.org, that you might 
want to watch as well.  I'm planning to set up monitoring on these sites as an 
additional detection of delivery problems.

Darin.


- Original Message - 
From: Michael Graveen 
To: declude.junkmail@declude.com 
Sent: Saturday, May 16, 2009 7:54 AM
Subject: re: [Declude.JunkMail] BackScatter


I think Greylisting reduces backscatter.  Greylisting stops the majority of the 
SPAM from ever reaching our mail server, so it never has a chance to get 
bounced back because of a non existent user, etc.

Mike





Hi Everyone -



We've been having a few issues with mail servers refusing our mail.  Today I 
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They are 
referencing an  event on 4/27, and supposedly we will be removed after 4 weeks 
if they haven't had any other issues.  Of course we can pay to have it removed 
sooner.  I'm not sure if being listed in their DB is the main culprit to the 
server refusals that I've seen?



We switched over to SmarterMail in mid-April.  Since 4/27, we have implemented 
grey listing.  



Is grey listing a good first line of defense?  Is there anything else I should 
be doing to prevent back scatter? 



Thanks for your thoughts on this.



Todd


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re: [Declude.JunkMail] BackScatter

2009-05-16 Thread Michael Graveen
I think Greylisting reduces backscatter.  Greylisting stops the majority of the 
SPAM from ever reaching our mail server, so it never has a chance to get 
bounced back because of a non existent user, etc.

Mike



Hi Everyone -
 
We've been having a few issues with mail servers refusing our mail.  Today I 
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They are 
referencing an  event on 4/27, and supposedly we will be removed after 4 weeks 
if they haven't had any other issues.  Of course we can pay to have it removed 
sooner.  I'm not sure if being listed in their DB is the main culprit to the 
server refusals that I've seen?
 
We switched over to SmarterMail in mid-April.  Since 4/27, we have implemented 
grey listing.  
 
Is grey listing a good first line of defense?  Is there anything else I should 
be doing to prevent back scatter? 
 
Thanks for your thoughts on this.
 
Todd
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[Declude.JunkMail] BackScatter

2009-05-15 Thread Todd Richards
Hi Everyone -

 

We've been having a few issues with mail servers refusing our mail.  Today I
ran a test on DNSStuff and found that our IP is on BackScatter.org.  They
are referencing an  event on 4/27, and supposedly we will be removed after 4
weeks if they haven't had any other issues.  Of course we can pay to have it
removed sooner.  I'm not sure if being listed in their DB is the main
culprit to the server refusals that I've seen?

 

We switched over to SmarterMail in mid-April.  Since 4/27, we have
implemented grey listing.  

 

Is grey listing a good first line of defense?  Is there anything else I
should be doing to prevent back scatter? 

 

Thanks for your thoughts on this.

 

Todd



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