Re: [Declude.Virus] Support
Linda the night owl nice work lady chris On 3/28/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I feel a need to jump in with my praise of my last support call. It was on a Friday night close to quitting time. I wanted to add Sniffer to my other Declude tests. I had previously made the purchase but never configured it and it had expired. I had to renew it online. The support tech spent several hours helping me getting it configured (I mean she did all the work and I just talked to keep her company). The online registration needed some manual processing and she got someone via cell phone to complete the transaction and get it to go through. All this late on a Friday night. She could have just as easily put me off until Monday - but she didn't. Not only that but she seemed to enjoy helping. It was truly refreshing to deal with a person of such high caliber. Keep up the great work!! Don - Original Message - From: Kevin Bilbee [EMAIL PROTECTED] To: declude.virus@declude.com Sent: Tuesday, March 27, 2007 12:02 AM Subject: RE: [Declude.Virus] Support For me it has been spotty. I have received great support and I have received terrible support. My last support call that I about the day or the day after 4.3.40 came out has yet to be returned. So I would gather that support is hit and miss on how well it goes! I resolved the issue by completely uninstalling Declude rebooting the server the reinstalling the latest version. Kevin Bilbee -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Heimir Eidskrem Sent: Monday, March 26, 2007 7:29 PM To: declude.virus@declude.com Subject: Re: [Declude.Virus] Support Dan Shadix wrote: I read occasionally on here about support or the lack thereof, but I just used support for the first time for anything other than a minor issue. This was the best support I've received from any company at any time. A few others have come close, but my support experience was absolutely wonderful. I don't know if I should mention the tech by name but let me just say that if my wife knew how much hand holding had been going on I'd be in big trouble. Dan Shadix --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. I second that. I have not needed support often but when i did I got some excellent support. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
Re: [Declude.Virus] Support
I feel a need to jump in with my praise of my last support call. It was on a Friday night close to quitting time. I wanted to add Sniffer to my other Declude tests. I had previously made the purchase but never configured it and it had expired. I had to renew it online. The support tech spent several hours helping me getting it configured (I mean she did all the work and I just talked to keep her company). The online registration needed some manual processing and she got someone via cell phone to complete the transaction and get it to go through. All this late on a Friday night. She could have just as easily put me off until Monday - but she didn't. Not only that but she seemed to enjoy helping. It was truly refreshing to deal with a person of such high caliber. Keep up the great work!! Don - Original Message - From: Kevin Bilbee [EMAIL PROTECTED] To: declude.virus@declude.com Sent: Tuesday, March 27, 2007 12:02 AM Subject: RE: [Declude.Virus] Support For me it has been spotty. I have received great support and I have received terrible support. My last support call that I about the day or the day after 4.3.40 came out has yet to be returned. So I would gather that support is hit and miss on how well it goes! I resolved the issue by completely uninstalling Declude rebooting the server the reinstalling the latest version. Kevin Bilbee -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Heimir Eidskrem Sent: Monday, March 26, 2007 7:29 PM To: declude.virus@declude.com Subject: Re: [Declude.Virus] Support Dan Shadix wrote: I read occasionally on here about support or the lack thereof, but I just used support for the first time for anything other than a minor issue. This was the best support I've received from any company at any time. A few others have come close, but my support experience was absolutely wonderful. I don't know if I should mention the tech by name but let me just say that if my wife knew how much hand holding had been going on I'd be in big trouble. Dan Shadix --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. I second that. I have not needed support often but when i did I got some excellent support. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
[Declude.Virus] Support
I read occasionally on here about support or the lack thereof, but I just used support for the first time for anything other than a minor issue. This was the best support I've received from any company at any time. A few others have come close, but my support experience was absolutely wonderful. I don't know if I should mention the tech by name but let me just say that if my wife knew how much hand holding had been going on I'd be in big trouble. Dan Shadix --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.Virus] Support
Dan, Same here. I've only used Declude's support a few times over the years but I have to agree with you. I've always gotten fantastic support in a very timely manner. Everyone I've ever spoken with at Declude from sales to support have been eager to help and extremely friendly. -Jeff -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan Shadix Sent: Monday, March 26, 2007 6:50 PM To: declude.virus@declude.com Subject: [Declude.Virus] Support I read occasionally on here about support or the lack thereof, but I just used support for the first time for anything other than a minor issue. This was the best support I've received from any company at any time. A few others have come close, but my support experience was absolutely wonderful. I don't know if I should mention the tech by name but let me just say that if my wife knew how much hand holding had been going on I'd be in big trouble. Dan Shadix --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
Re: [Declude.Virus] Support
Dan Shadix wrote: I read occasionally on here about support or the lack thereof, but I just used support for the first time for anything other than a minor issue. This was the best support I've received from any company at any time. A few others have come close, but my support experience was absolutely wonderful. I don't know if I should mention the tech by name but let me just say that if my wife knew how much hand holding had been going on I'd be in big trouble. Dan Shadix --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. I second that. I have not needed support often but when i did I got some excellent support. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.Virus] Support
For me it has been spotty. I have received great support and I have received terrible support. My last support call that I about the day or the day after 4.3.40 came out has yet to be returned. So I would gather that support is hit and miss on how well it goes! I resolved the issue by completely uninstalling Declude rebooting the server the reinstalling the latest version. Kevin Bilbee -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Heimir Eidskrem Sent: Monday, March 26, 2007 7:29 PM To: declude.virus@declude.com Subject: Re: [Declude.Virus] Support Dan Shadix wrote: I read occasionally on here about support or the lack thereof, but I just used support for the first time for anything other than a minor issue. This was the best support I've received from any company at any time. A few others have come close, but my support experience was absolutely wonderful. I don't know if I should mention the tech by name but let me just say that if my wife knew how much hand holding had been going on I'd be in big trouble. Dan Shadix --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. I second that. I have not needed support often but when i did I got some excellent support. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
