Re: crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
Hi, thanks for the feedback. It looks like that we have got the bug and solved it. Best regards, Oliver. On 27.02.2013 22:03, Hagar Delest wrote: For the record, another positive case after the reset was not enough: http://forum.openoffice.org/en/forum/viewtopic.php?f=6t=59794 Hagar Le 14/02/2013 09:42, Oliver-Rainer Wittmann a écrit : Hi Hagar, On 10.02.2013 21:32, Hagar Delest wrote: Le 06/02/2013 21:21, Hagar Delest a écrit : Le 06/02/2013 09:03, Oliver-Rainer Wittmann a écrit : BTW, does the above given workarounds work on your side? Sadly, it's the profile of the machine that got its Windows XP partition unusable anymore. So can't say. But I keep the information in mind and will check next time I see a corner case like that on the forum. Or will try to dig to find a still open topic about the crashes. It seems there is a positive one: http://forum.openoffice.org/en/forum/viewtopic.php?f=6t=59477 Your trick did work after the profile reset had no effect. Thanks for the positive feedback. Best regards, Oliver. P.S.: Sorry for the long silence, again. I had got another viral flue which knocked me out the last days.
Re: crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
For the record, another positive case after the reset was not enough: http://forum.openoffice.org/en/forum/viewtopic.php?f=6t=59794 Hagar Le 14/02/2013 09:42, Oliver-Rainer Wittmann a écrit : Hi Hagar, On 10.02.2013 21:32, Hagar Delest wrote: Le 06/02/2013 21:21, Hagar Delest a écrit : Le 06/02/2013 09:03, Oliver-Rainer Wittmann a écrit : BTW, does the above given workarounds work on your side? Sadly, it's the profile of the machine that got its Windows XP partition unusable anymore. So can't say. But I keep the information in mind and will check next time I see a corner case like that on the forum. Or will try to dig to find a still open topic about the crashes. It seems there is a positive one: http://forum.openoffice.org/en/forum/viewtopic.php?f=6t=59477 Your trick did work after the profile reset had no effect. Thanks for the positive feedback. Best regards, Oliver. P.S.: Sorry for the long silence, again. I had got another viral flue which knocked me out the last days.
Re: crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
Hi Hagar, On 10.02.2013 21:32, Hagar Delest wrote: Le 06/02/2013 21:21, Hagar Delest a écrit : Le 06/02/2013 09:03, Oliver-Rainer Wittmann a écrit : BTW, does the above given workarounds work on your side? Sadly, it's the profile of the machine that got its Windows XP partition unusable anymore. So can't say. But I keep the information in mind and will check next time I see a corner case like that on the forum. Or will try to dig to find a still open topic about the crashes. It seems there is a positive one: http://forum.openoffice.org/en/forum/viewtopic.php?f=6t=59477 Your trick did work after the profile reset had no effect. Thanks for the positive feedback. Best regards, Oliver. P.S.: Sorry for the long silence, again. I had got another viral flue which knocked me out the last days.
Re: crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
Hi, On 05.02.2013 22:49, Hagar Delest wrote: Le 05/02/2013 10:59, Oliver-Rainer Wittmann a écrit : I have now observed a crash with a new profile. Setup: - Install and Run OOo 3.3 (en-US) - Upgrade to AOO 3.4.1 (en-US) - Run AOO 3.4.1 -- existing OOo 3.3 user profile is used -- crashes (category A) triggered via update check of installed extensions - Remove user profile - Run AOO 3.4.1 -- new user profile is created, but somehow the extension manager shows the bundled extensions from OOo 3.3 (three dictionaries) -- crashes (category B) triggered via update check of installed extensions A possible workaround for crashes of category B is: - Remove $USERPROFILE/3/user/extensions/bundled/extensions.pmap A possible workaround for crashes of category A is: - Remove $USERPROFILE/3/user/extensions/bundled/extensions.pmap|.db Interesting indeed! I just checked the XP profile that used to crash and in the extensions.pmap, I can see weird entries from 3.3 version: Pmp1ÿorg.openoffice.en.hunspell.dictionaries dict-enÿdict-enÿapplication/vnd.sun.star.package-bundleÿ2010.03.16ÿ0 ÿfrench.modern-dictionary.from.Dicollecte.by.OlivierR dict-frÿdict-frÿapplication/vnd.sun.star.package-bundleÿ3.8ÿ0 ÿorg.openoffice.es.hunspell.dictionaries dict-esÿdict-esÿapplication/vnd.sun.star.package-bundleÿ2008.07.01ÿ0 Yes, these were the bundled dictionary extensions of OOo 3.3 The Spanish dic should not be there at any rate. Will work on it on the forum in the future. Thanks in advance. BTW, does the above given workarounds work on your side? Best regards, Oliver.
Re: crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
Le 06/02/2013 09:03, Oliver-Rainer Wittmann a écrit : BTW, does the above given workarounds work on your side? Sadly, it's the profile of the machine that got its Windows XP partition unusable anymore. So can't say. But I keep the information in mind and will check next time I see a corner case like that on the forum. Or will try to dig to find a still open topic about the crashes. Hagar
Re: crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
Hi, On 04.02.2013 21:58, Hagar Delest wrote: Le 04/02/2013 12:20, Oliver-Rainer Wittmann a écrit : I got an influenza the 18th which knocked me down for 8 days. Funny, I got mine on 22nd! Back in the office last week I need to renew my complete system - harddisk crash. Funny again, my in-laws machine got a problem too. I could install Ubuntu on a clean area of the HD but couldn't use the Windows partition anymore. Here is what I have already figured out about the crashes which seemed to be caused by a corrupted user profile: [...] Currently, I have not observed a crash with a new user profile. However there are cases where the new profile still crashes (as for my in-laws for example). I have now observed a crash with a new profile. Setup: - Install and Run OOo 3.3 (en-US) - Upgrade to AOO 3.4.1 (en-US) - Run AOO 3.4.1 -- existing OOo 3.3 user profile is used -- crashes (category A) triggered via update check of installed extensions - Remove user profile - Run AOO 3.4.1 -- new user profile is created, but somehow the extension manager shows the bundled extensions from OOo 3.3 (three dictionaries) -- crashes (category B) triggered via update check of installed extensions A possible workaround for crashes of category B is: - Remove $USERPROFILE/3/user/extensions/bundled/extensions.pmap A possible workaround for crashes of category A is: - Remove $USERPROFILE/3/user/extensions/bundled/extensions.pmap|.db I will continue my investigations, but may be not this week, because I am busy with some other stuff. Best regards, Oliver. I am currently trying to collect corrupted user profiles from users who are reporting such crashes. So on my in-laws machine, I took their profile and tried it on the new Ubuntu partition: no crash after several minutes and several documents opened, including one that used to make AOO crash. Then I took that same original profile on my Ubuntu system, same result. Then I tried on my Windows Seven partition, same result, no crash. The only bias when trying on Win 7 is that I had switched off the internet access to avoid the many updates that I would have had to install (I boot Windows once or twice a year, only for corner case tests like that). Hagar
Re: crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
Moin Oliver-Rainer, probably this extension update issue is (UNO)cache file related... ...just an idea... -- new user profile is created, but somehow the extension manager shows the bundled extensions from OOo 3.3 (three dictionaries) -- crashes (category B) triggered via update check of installed extensions Kind regards, Joost
crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
Hi, On 17.01.2013 22:06, Hagar Delest wrote: Le 17/01/2013 03:16, Rob Weir a écrit : So let's play detective here, and think like a bug. If something went wrong, what are likely causes? I just remember this one on the forum very recently: http://forum.openoffice.org/en/forum/viewtopic.php?f=15t=58773 Extensions may be involved, perhaps because of an update process? I should be able to have access to a crashing profile this weekend (depends on the weather and the snow on the road...) Sorry for the long silence. I got an influenza the 18th which knocked me down for 8 days. Back in the office last week I need to renew my complete system - harddisk crash. Now, back from FOSDEM I am back on this topic. Here is what I have already figured out about the crashes which seemed to be caused by a corrupted user profile: A migrated OOo 3.3 user profile causes crashes triggered by the update check for extensions. The update check for extensions is triggered by an enabled update checked for the application. The internal details are that a C++ exception is not caught by the program code. The extensions which are causing the problems are the OOo 3.3 bundled extension which are three dictionaries. The installation process removes these extensions which are located in $InstallationFolder/share/extensions/, but the entries of their existences stored in the user profile survived. Thus, these extensions are accessed, but are not found. Some program code reacts on this situation - the faulty code not. Currently, I have not observed a crash with a new user profile. I am currently trying to collect corrupted user profiles from users who are reporting such crashes. I already got two and I had my own one. If somebody is in contact with such users or have such user profiles at hand, please share them (if possible). Best regards, Oliver.
Re: crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
Le 04/02/2013 12:20, Oliver-Rainer Wittmann a écrit : I got an influenza the 18th which knocked me down for 8 days. Funny, I got mine on 22nd! Back in the office last week I need to renew my complete system - harddisk crash. Funny again, my in-laws machine got a problem too. I could install Ubuntu on a clean area of the HD but couldn't use the Windows partition anymore. Here is what I have already figured out about the crashes which seemed to be caused by a corrupted user profile: [...] Currently, I have not observed a crash with a new user profile. However there are cases where the new profile still crashes (as for my in-laws for example). I am currently trying to collect corrupted user profiles from users who are reporting such crashes. So on my in-laws machine, I took their profile and tried it on the new Ubuntu partition: no crash after several minutes and several documents opened, including one that used to make AOO crash. Then I took that same original profile on my Ubuntu system, same result. Then I tried on my Windows Seven partition, same result, no crash. The only bias when trying on Win 7 is that I had switched off the internet access to avoid the many updates that I would have had to install (I boot Windows once or twice a year, only for corner case tests like that). Hagar
Re: crashes due to corrupted user profile [was: Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0]
On Mon, Feb 4, 2013 at 3:20 AM, Oliver-Rainer Wittmann orwittm...@googlemail.com wrote: Hi, On 17.01.2013 22:06, Hagar Delest wrote: Le 17/01/2013 03:16, Rob Weir a écrit : So let's play detective here, and think like a bug. If something went wrong, what are likely causes? I just remember this one on the forum very recently: http://forum.openoffice.org/**en/forum/viewtopic.php?f=15t=**58773http://forum.openoffice.org/en/forum/viewtopic.php?f=15t=58773 Extensions may be involved, perhaps because of an update process? I should be able to have access to a crashing profile this weekend (depends on the weather and the snow on the road...) Sorry for the long silence. I got an influenza the 18th which knocked me down for 8 days. Back in the office last week I need to renew my complete system - harddisk crash. Now, back from FOSDEM I am back on this topic. sorry for all your troubles...but I'm happy you got to go to FOSDEM Here is what I have already figured out about the crashes which seemed to be caused by a corrupted user profile: A migrated OOo 3.3 user profile causes crashes triggered by the update check for extensions. The update check for extensions is triggered by an enabled update checked for the application. The internal details are that a C++ exception is not caught by the program code. The extensions which are causing the problems are the OOo 3.3 bundled extension which are three dictionaries. The installation process removes these extensions which are located in $InstallationFolder/share/**extensions/, but the entries of their existences stored in the user profile survived. Thus, these extensions are accessed, but are not found. Some program code reacts on this situation - the faulty code not. Currently, I have not observed a crash with a new user profile. I am currently trying to collect corrupted user profiles from users who are reporting such crashes. I already got two and I had my own one. If somebody is in contact with such users or have such user profiles at hand, please share them (if possible). Best regards, Oliver. -- MzK A great deal of talent is lost to the world for want of a little courage. -- Sydney Smith
