Re: [tdf-discuss] Re: IBM is alive ;)

2012-02-04 Thread Benjamin Horst
 I do hope that LibreOffice On Line becomes a reality! It would be the only
 (to my knowledge) Free own-server based office suite!

There is one of which I am aware, having used it at a previous employer: Zimbra 
Docs.

It is not widely documented or discussed online, for reasons I don't know. 
Here's a brief review, though:

http://www.linuxuser.co.uk/features/managing-docs-with-zimbra/

It worked pretty well in my usage, I'd use it again.

Ben

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Re: [tdf-discuss] Re: IBM is alive ;)

2012-02-04 Thread Benjamin Horst

On Feb 4, 2012, at 12:30 PM, Jonathan Aquilina wrote:

 On 04/02/2012 17:26, Benjamin Horst wrote:
 I do hope that LibreOffice On Line becomes a reality! It would be the only
 (to my knowledge) Free own-server based office suite!
 There is one of which I am aware, having used it at a previous employer: 
 Zimbra Docs.
 
 It is not widely documented or discussed online, for reasons I don't know. 
 Here's a brief review, though:
 
 http://www.linuxuser.co.uk/features/managing-docs-with-zimbra/
 
 It worked pretty well in my usage, I'd use it again.
 
 Ben
 
 Ben zimbra is proprietary as well now owned by vmware. With my luck on trying 
 to start using vmware for virtualization as a start up business they have put 
 me off using their products. Would be nice to develop a mail client to add to 
 the LO suite.

There appears to be an open source version of Zimbra still: 
http://www.zimbra.com/products/zimbra-open-source.html 

Whether it has the same feature set, I'm not sure. As mentioned, the 
documentation on Zimbra Docs is sparse!

-Ben

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Re: [tdf-discuss] Re: IBM is alive ;)

2012-02-04 Thread Benjamin Horst

On Feb 4, 2012, at 2:00 PM, Jonathan Aquilina wrote:

 On 04/02/2012 19:50, Benjamin Horst wrote:
 On Feb 4, 2012, at 12:30 PM, Jonathan Aquilina wrote:
 
 On 04/02/2012 17:26, Benjamin Horst wrote:
 I do hope that LibreOffice On Line becomes a reality! It would be the only
 (to my knowledge) Free own-server based office suite!
 There is one of which I am aware, having used it at a previous employer: 
 Zimbra Docs.
 
 It is not widely documented or discussed online, for reasons I don't know. 
 Here's a brief review, though:
 
 http://www.linuxuser.co.uk/features/managing-docs-with-zimbra/
 
 It worked pretty well in my usage, I'd use it again.
 
 Ben
 
 Ben zimbra is proprietary as well now owned by vmware. With my luck on 
 trying to start using vmware for virtualization as a start up business they 
 have put me off using their products. Would be nice to develop a mail 
 client to add to the LO suite.
 There appears to be an open source version of Zimbra still: 
 http://www.zimbra.com/products/zimbra-open-source.html
 
 Whether it has the same feature set, I'm not sure. As mentioned, the 
 documentation on Zimbra Docs is sparse!
 
 -Ben
 
 I dont know about that, but they have the free zimbra desktop mail client 
 which i have tried and am not impressed with.

That client is a different story, and I didn't like it either, but you can use 
any email client you want with the email server. 

Regardless, it's the browser-based word processor, spreadsheet and slideshow 
creation tools within the Zimbra self-hosted server application that we're 
talking about here. If you haven't looked at them, I suggest you do. To my 
knowledge, they are the closest thing on the internet to a self-hosted, open 
source equivalent to Google Docs.

-Ben


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Re: [tdf-discuss] Re: IBM is alive ;)

2012-02-04 Thread Benjamin Horst

On Feb 4, 2012, at 2:18 PM, Pedro wrote:

 Hi Benjamin, all
 
 
 Benjamin Horst wrote
 
 http://www.linuxuser.co.uk/features/managing-docs-with-zimbra/
 
 It worked pretty well in my usage, I'd use it again.
 
 
 This is not even similar to Google Docs or IBM Docs. Zimbra Docs is a a
 WYSIWYG tool for creating, sharing, and publishing documents online - and
 note that this includes spreadsheets as well as word processing documents.

Yes, it is much closer to Google Docs than you think.

 I couldn't find a lot about word processing but what I did find looked more
 like a Rich Text editor. The spreadsheet is really a 6 columns by 10 lines
 Table. Naming that a spreadsheet is a little overkill...
 
 http://blogs.zdnet.com/images/Zimbra_documents.png

This screenshot showing 6x10 cells does not mean that's all the app can do. I 
recall using it for much more than that.

 In addition the Open Source version is a limited version of the paid one (I
 really feel cheated with this trick...) 

It's an annoying trick when companies do this. I don't know if Zimbra reduces 
the feature set, or if they just don't offer support for the open source 
version.

If you are serious about evaluating existing competitors in this space and want 
to carry out real due diligence, you need to download and install the Zimbra 
open source version to experiment with it. The installation I used was set up 
by our IT team, and I don't know how they configured it, what add-ons they may 
have installed, whether we were using the open source or closed source 
versions, etc. 

I'll be happy to help you. Do you have a server or VM that we could use to test?

-Ben


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Re: [tdf-discuss] News about the world outside LO :)

2011-07-15 Thread Benjamin Horst

On Jul 14, 2011, at 6:17 PM, plino wrote:

 Surprise, surprise!
 
 IBM will be announcing tomorrow that it’s donating essentially all its IBM
 Lotus Symphony source code and resources to Apache’s OpenOffice project
 
 http://www.zdnet.com/blog/open-source/ibm-throws-its-source-code-and-support-behind-openoffice/9240

I think Symphony has done a great job with its UI work--that's what I'd most 
like to see come under an open source license.
- tabbed document interface lets you open multiple files in one window
- a dashboard like the OOo / LibO splash screen, but you can open it from a 
button that appears on the tab bar. This fits into the dashboard functionality 
with potential integration into online services, as I have envisioned and 
previously described: 
http://wiki.services.openoffice.org/wiki/OpenOffice.org_Dashboard_Concept
- formatting and other tools appear in a vertical column on the side of the 
main document window, which is one of the most-frequently requested UI features 
I've seen come through the OOo and LibO communities

Symphony also has some problems:
- it's very slow to open the application initially
- removed the Draw component
- I think (?) it's even more Java-dependent than OOo ever was

Rob Weir's full email is available online here, and his official announcement 
is this afternoon in Berlin (so it could be happening right now or has just 
happened): http://lwn.net/Articles/451635/

-Ben


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Re: [tdf-discuss] News about the world outside LO :)

2011-07-15 Thread Benjamin Horst

On Jul 15, 2011, at 10:51 AM, Mark Wielaard wrote:

 On Fri, 2011-07-15 at 10:30 -0400, Benjamin Horst wrote:
 I think Symphony has done a great job with its UI work--that's what I'd most 
 like to see come under an open source license.
 - tabbed document interface lets you open multiple files in one window
 - a dashboard like the OOo / LibO splash screen, but you can open it from 
 a button that appears on the tab bar. This fits into the dashboard 
 functionality with potential integration into online services, as I have 
 envisioned and previously described: 
 http://wiki.services.openoffice.org/wiki/OpenOffice.org_Dashboard_Concept
 - formatting and other tools appear in a vertical column on the side of the 
 main document window, which is one of the most-frequently requested UI 
 features I've seen come through the OOo and LibO communities
 
 That would be interesting indeed. But according to one of the IBM
 engineers [*] they are only interested in contributing the C++ parts
 (and strangely seem to want to keep using their own in-house ClearCase
 setup for integration). The GUI (menu/toolbars and the tab windows)
 stuff is all implemented using Expeditor [**] a giant (proprietary)
 eclipse based java framework that embeds the C++ document views. So
 hopefully they are also prepared to free Expeditor.

Rob specifically referenced the UI improvements, so the followup message from 
Erik Ma, the architect, is somewhat confusing. In any case, after Rob Weir's 
formal announcement, we should have more workable information.

-Ben
 
 [*]
 http://mail-archives.apache.org/mod_mbox/incubator-ooo-dev/201107.mbox/%
 3coffe6eaa9d.2c929e08-on482578cd.000d5e79-482578cd.00116...@cn.ibm.com%
 3E
 
 [**]
 http://www.ibm.com/developerworks/downloads/ls/lxpd/
 (a 800MB proprietary download...)


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Re: [tdf-discuss] Re: [Libreoffice] suggestion to improve libreoffice writer

2011-03-19 Thread Benjamin Horst

On Mar 19, 2011, at 4:14 AM, Jonathan Aquilina wrote:

 On 3/18/11 1:32 PM, Charles Marcus wrote:
 On 2011-03-17 4:06 PM, Steve Edmonds wrote:
 Hi.
 This is a good point to discuss and I have posted to
 discuss@documentfoundation.org also.
 I prefer separate windows because I can compare and proof
 documents/sheets side by side and mouse focus in linux makes scrolling
 without changing window focus possible. I would be disappointed if LO
 went to tabs.
 Shouldn't be a problem as long as it worked similarly to Firefox...
 meaning, it uses tabs but does not preclude the use of separate windows.
 So, you should be able to drag a tab to a new window, or vice-versa...
 
 Best of both worlds...
 
 Charles
 
 I am sure it can be done where the tab usage is done as a general setup as 
 alot of the major browsers today use tabs.

From an end-user perspective, I think tabs would be a big success for us. They 
are an obvious, immediate difference from our biggest competitor and something 
that a lot of users have asked for over the years. They're also easy to use, 
since web browsers have trained users what to expect.

I'd like to see LibreOffice implement tabs, too.

-Ben

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Re: [tdf-discuss] Libreoffice for Mac

2011-03-05 Thread Benjamin Horst
On Mar 5, 2011, at 9:20 AM, adept techlists - kazar wrote:
 On 3/4/11 7:14 AM, Laurence Jeloudev wrote:
 Will libreoffice be supported for future os s on the Mac?
 
 Etc Mac Osx lion?
 
 
 so far the actual question has not been answered i'm also curious to know 
 if there is a strong Mac porting team among those who are now working on 
 LibreOffice, and whether they will be ensuring Lion compatibility

There is a sizable community of LibreOffice-on-Mac users, so I expect Mac 
support will remain an important priority long into the future. (I am one of 
them. However, I'm not a member of the porting team.)

-Ben


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Re: [tdf-discuss] Foundation Fundraising

2011-02-18 Thread Benjamin Horst

On Feb 18, 2011, at 6:37 AM, Florian Effenberger wrote:

 Hi folks,
 
 Benjamin Horst wrote on 2011-02-08 19.58:
 My suggestion was to use a personal account to collect and then disburse the 
 income, which would probably trigger income tax, as BRM mentioned in his 
 response. (I don't know with any certainty, though.)
 
 Another platform like Kickstarter ishttp://www.indiegogo.com/
 
 According to their site, you can Start your campaign from any country in 
 the world as long as you have a valid bank account.
 
 It also lets you collect pledged funds even if you don't meet your overall 
 goal, but it charges fees of 4 or 9% (the higher fee if you don't meet your 
 full goal, the lower fee if you do). Not sure what Kickstarter's fee 
 structure is to compare.
 
 I guess it would be best if a nonprofit like OOoDeV would do the thing, as 
 otherwise, tax issues arise and there is no tax-deductibility.
 
 If you know of a service we can use as German nonprofit, I'm happy to look 
 into it. :)

I think IndieGoGo would work. http://www.indiegogo.com/

However, the existing donation pages are clearly achieving their purpose 
already, so there may be no need for an additional platform and its overhead 
costs.

-Ben


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Re: Looking for ONE person ( was: Re: [tdf-discuss] Looking for two people to act as sponsors of US TDF/LibreOffice fund raising event )

2011-02-13 Thread Benjamin Horst
Hello,

On Feb 13, 2011, at 1:28 PM, drew wrote:
 I think this has potential for sure, an announcement on the SCaLE
 Facebook site, with the picture of the poster, in just a bit here
 perhaps a tweet or two and who knows.
 
 I think we will do very well.
 
 Which to recap.
 
 The TDF/LibreOffice booth will raffle off a singular piece of art work,
 in the form of a professionally produced full color, treated and mounted
 poster: 
 
 http://wiki.documentfoundation.org/cgi_img_auth.php/e/e9/Scale_poster-lax_lnd-1680x1050.png
 
 in the LibreOffice booth, #4, at SCaLE from Feb 25th - 27th.
 
 We are looking for a person, or persons (?), to make a pledge to match
 the amount collected at the show, or some portion of this amount. The
 full proceeds will be donated to TDF founding fees.

This really is a great idea, Drew!

We might want a company to be the one to match donations. I know WorldLabel.com 
has been a good and very generous member of the community, perhaps they could 
assist? I've also reached out to another company I know who I think might be 
interested. I'll keep you posted.

-Ben


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Re: [tdf-discuss] Re: Computer Magazine cover CDs

2011-02-09 Thread Benjamin Horst
All we need is a summary of what the magazine feels are the biggest 20 issues. 
If you find the article, just share that info, and we should be good to go.

-Ben

On Feb 9, 2011, at 11:53 AM, Alexander Thurgood wrote:

 Le 09/02/11 16:31, Jonathan Aquilina a écrit :
 Alex there is an article regarding the 20 things about OOo which could
 be improved if someone has a subscription to linuxformat.co.uk they
 could download the pd of the article. it would be a great one to follow
 and make improvements on their suggestions.
 
 
 Ooh, well I'll have to try and dig out my subscription details then :-))
 I seem to recall however, that the PDF files of their articles are
 strictly not for redistribution.
 
 
 Alex
 
 
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Re: [tdf-discuss] Foundation Fundraising

2011-02-08 Thread Benjamin Horst
Would it be legitimate and useful for a private US citizen to set up a 
Kickstarter with the stipulation that the funding would all be donated to the 
TDF legal entity in Germany?

If this approach is sound, then I or another US-based volunteer could set it 
up. When the campaign finishes and is disbursed, we'd transfer the money to 
TDF. 

Clear messaging on the campaign information pages would eliminate any likely 
misunderstandings from donors and supporters.

-Ben

On Feb 7, 2011, at 1:35 PM, drew wrote:

 On Mon, 2011-02-07 at 18:18 +, toki wrote:
 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1
 
 On 02/07/2011 01:27 PM, drew wrote:
 
 A requirement to have to have a US bank account in order to receive funds 
 is not the same thing as saying the money must be dispersed in the US only, 
 is it?
 
 No.
 
 A couple of things to do, before setting up the business account:
 
 * Make sure that you really want to have a business presence in the
 state that the bank that handles the account is located in.
 
 * Decide what currency you want the account to be denominated in.
 (I don't know how that affects Amazon Processing.)
 ( I don't know how FDIC works for non US-Dollar denominated accounts.)
 
 * Verify that the bank is financially sound.
 (The Federal Reserve Bank is on track to close more financial
 institutions this year, than in the previous two years, combined.)
 
 
 Good points but I don't see it quite same way, as kickstarter is an all
 of nothing situation - you set a target and if you hit it or exceed it
 you get the funds, if not they go back to the donors - so I would say
 you don't want to setup to do business of any kind in the US beyond the
 ability to accept funds into a checking account and then later transfer
 the funds as one lump sum to the proper account for the foundation and
 close the account.
 
 As for the target amount for 100,000 euro with a close date of March
 30th, and todays exchange rate or 0.73 it would take $136,166 USD. Given
 the time frame $150,000 would seem a large enough cushion, even with
 fees, anyway that's just my quick swag at it.
 
 Also - Benjamin mentioned a different site that I have no information on
 and perhaps it does not have this US - either way, the necessary banking
 setup and then a media campaign..that is a darn tight schedule.
 
 
 
 
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Re: [tdf-discuss] Foundation Fundraising

2011-02-07 Thread Benjamin Horst
On Feb 7, 2011, at 9:19 AM, drew wrote:
 Firstly I'd say - slow down a bit - let this idea percolate a bit.
 
 _If_ kickstarter is something of interest then the way to go would be
 IMO to have German nationals open an account in a US bank, and that can
 be done. 

Kickstarter looks like the strongest, but other options exist as well. For 
example, http://www.chipin.com/ is one I've seen used in the past.

-Ben


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Re: [tdf-discuss] Fwd: [marketing] About.com 2011 Readers' Choice Awards - Nominations are Open

2011-01-13 Thread Benjamin Horst

On Jan 13, 2011, at 7:54 AM, Nguyen Vu Hung wrote:
 FYI,
 
 It seems that about.com doesn't know of LiO.

I also received this email and nominated LibreOffice Impress in the form they 
provided: http://presentationsoft.about.com/library/blnominate.htm

It requires entering your name and email address, but then you can fill in your 
choice for LibO there. I suggest we all go ahead and fill this out, since it 
only takes about 20 seconds.

-Ben

 -- Forwarded message --
 From: Wendy Russell - About.com Presentation Software Guide 
 presentationsoft.gu...@about.com
 Date: Thu, Jan 13, 2011 at 9:30 PM
 Subject: [marketing] About.com 2011 Readers' Choice Awards - Nominations are
 Open
 To:
 
 
 Hello,
 
 [image: 2011 About.com Readers' Choice Awards] http://awards.about.com/I
 wanted to let you know about an annual awards program we’re running on
 About.com. The 2011 *About.com Readers' Choice Awards* will showcase the
 best products, features and services in dozens of categories. Readers'
 Choice grew out of a successful awards program on our Computing channel, and
 it's being expanded this year to include multiple channels, from technology
 to hobbies to parenting.
 
 On the Presentation Software http://presentationsoft.about.com/ site,
 nominations will be accepted for
 
 · *Best **FREE** Alternative to PowerPoint *
 
 · *Best **PURCHASED** Alternative to PowerPoint*
 
 Now is the chance to nominate *OpenOffice Impress* as your favorite
 presentation software program.
 
 Nominations are will be open on January 13 until February 4, and voting will
 run from February 11 through March 8, with winners announced March 15.
 There's no prize -- just the bragging rights that come with getting
 recognized by the readers of one of the leading websites, owned by The New
 York Times Co.
 
 To learn more about the awards program running on the Presentation Software
 site, visit the Nomination
 pagehttp://presentationsoft.about.com/library/blnominate.htmTo learn
 more about the overall awards program visit
 awards.about.com. Let me know if you have any questions, and have a great
 day!
 
 Best,
 
 **
 
 * Wendy Russell*
 
 Guide to Presentation Software
 **
 
 *presentationsoft.about.com*
 * *
 
 *About.com http://www.about.com/* | *Need. Know. Accomplish.*
 
 About.com is part of The New York Times Company
 
 
 
 
 -- 
 Best Regards,
 Nguyen Hung Vu [aka: NVH] ( in Vietnamese: Nguyễn Vũ Hưng )
 vuhung16plus{remove}@gmail.dot.com
 vuhung16plus%7bremove...@gmail.dot.com, YIM: vuhung16 , Skype:
 vuhung16plus
 
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Re: [tdf-discuss] Mac App Store

2011-01-07 Thread Benjamin Horst
Anecdotal evidence of the impact of being listed in the app store--yesterday, 
Evernote tweeted their installation rate increased 1,800% from the day before 
the Mac App Store launched.

Ben

Sent from my iPhone

On Jan 7, 2011, at 6:01 AM, Charles-H. Schulz 
charles.sch...@documentfoundation.org wrote:

 Jonathan,
 
 I believe there are some specific legal issues that are related to FOSS
 licences, but we do need to investigate some more (help is welcome). 
 
 Best,
 Charles. 
 
 Le Fri, 07 Jan 2011 10:41:52 +0100,
 Jonathan Aquilina eagles051...@gmail.com a écrit :
 
 Would we do something with LO, or would there be GPL licensing issues?
 
 On 01/07/2011 10:04 AM, Uwe Altmann wrote:
 Am 07.01.11 04:57, schrieb todd rme:
 
 - It is not packaged and submitted using Apple’s packaging
 technologies included in Xcode – No third party installers are
 allowed (I thought this was a major goal of LibO)
 It /is/ packaged and submitted using Apple’s packaging
 technologies as far as the Mac Version of OOo is concerned - it's
 a *.dmg file containing an *.app folder, which his a common way of
 installing programs on a Mac.
 
 NeoOffice is listed since years in the download area of apple.com so
 this can not be that problematic.
 
 
 
 
 
 -- 
 Charles-H. Schulz
 Membre du Comité exécutif
 The Document Foundation.
 
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Re: [tdf-discuss] Re: Mac App Store

2011-01-07 Thread Benjamin Horst
On Jan 7, 2011, at 5:00 PM, Jonathan Aquilina wrote:

 I was told there is an issue with mac and the GPL and LGPL licensing. not 
 sure what exactly though.

Some quick reading shows the issue is not at all clear. For example, the 
Wesnoth community has debated this in depth, but the ultimate result is that 
Wesnoth is currently available in the App Store (for iOS), and even charges a 
small fee. (Just as Fabian Rodriguez suggested earlier in this thread.)

An article on their community discussion is here: 
http://lwn.net/Articles/396535/

If you have iTunes, you can see the app store page for Wesnoth here: 
http://itunes.apple.com/us/app/battle-for-wesnoth/id340691963?mt=8

Thus, it does not appear that Apple would block LibO because of our LGPL 
license (Wesnoth is GPL v2). The FSF is very unhappy with the App Store, but 
this does not appear to be a dealbreaker if we wish to go ahead with it.

-Ben

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[tdf-discuss] Mac App Store

2011-01-06 Thread Benjamin Horst
The Mac App Store launched today with over 1,000 applications: 
http://www.apple.com/mac/app-store/

Its purpose is similar to Linux package managers, but much more consumer 
focused, and I think it represents an enormous opportunity for LibO--how else 
can we be listed right alongside MS Office and Apple iWork in front of the eyes 
of millions of users? (Actually, I don't think MS Office is available there at 
all--so we could beat them to it!)

And users who don't want to open their wallets will naturally download LibO 
first to see if it works for them before buying something, which they might 
never come back to do.

Does anyone know the technical requirements needed to get into the Mac App 
Store? Are there any developers here who'd like to get involved in this process?

Strategically, I think the payoff will be huge. 

-Ben

Benjamin Horst
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Re: [tdf-discuss] Community Management

2010-12-14 Thread Benjamin Horst
Hi Charles,

On Dec 14, 2010, at 5:29 AM, Charles-H. Schulz wrote:

 I will download the book. This being said I'd like to share some thoughts
 about the notion of Community Management. Going out of OpenOffice.org
 community, I'm not the only one who feels an intense need for a community
 that seizes its own destiny and fulfills it. What this means, beyond the
 nice words, is that I will not be -will never be - a community manager and
 don't wish one for our community. I don't really like the notion of managing
 a community in the context of FOSS. Barack Obama you can certainly
 organize a community /Barack Obabma but I believe that it's important that
 contributors see their contributions valued and that they feel a sense of
 ownership. Beyond that point, proper governance make the sauce. What's
 important is to have a community of contributors that behave in an adult
 way; and community management include the notion of management, or rather,
 the notion of management from the outside. I don't like that. Inside OOo, if
 you remember, we had several layers of community management. We know how it
 ended.

I agree with you about the possible negative connotations of the term 
manager, but I think it's just a terminology problem. You could think of the 
role as Community Facilitator or even host if you prefer. The actual tasks 
inherent to the role are similar to the host of a party--introducing people to 
others with similar interests, helping to coordinate times, places and 
necessities, etc. 

In practice, it's hugely helpful to have someone walking around to make sure 
that good ideas don't get lost and plans receive encouragement and assistance 
until they are completed. They can also play the role of matchmaker, to help 
find volunteers for important initiatives that don't have enough helpers.

I also understand the desire to form a clean break from the past and to build 
our own thing this time. I think it's the right approach, but I don't think it 
means we can eliminate the role of the community manager, though renaming it to 
better suit our project's culture certainly makes sense.

-Ben

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[tdf-discuss] Community Management

2010-12-13 Thread Benjamin Horst
I spoke with Jono Bacon about his role as Community Manager for Ubuntu, to 
collect some of his thoughts and suggestions for LibO. 

Jono has written a book called The Art of Community, which describes his 
approach. It's available to purchase or download under a CC license from his 
site: http://www.artofcommunityonline.org/get/

This would be a great read for all of us involved in TDF as we strive to 
increase our membership and visibility to the world. 

Jono also offered to help us as our community grows, so if anyone is interested 
in talking to him, please reach out. (His info is on his site: 
http://www.jonobacon.org/contact-me/ )

-Ben

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Re: [tdf-discuss] A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Benjamin Horst
Hello,

On Nov 23, 2010, at 10:42 AM, M. Fioretti wrote:
 As per subject:
 
 http://stop.zona-m.net/2010/11/a-proposal-for-effective-volunteer-friendly-user-support-in-libreoffice/

I reviewed your proposal and think you make very good points. As I personally 
haven't closely followed the user support mailing list over the years, I don't 
feel qualified to respond in too much detail on those points. :)

However, have we considered adopting a knowledge base type interface to 
supplement our user support? One I worked with in the past allowed users to 
input their questions, and would automatically direct them toward similar 
questions that had been asked and answered already. If they don't find a 
sufficient response from the existing knowledge base, their question is 
automatically forwarded through to a human support person, who interacts with 
the user through a web application. Their answer is then added to the growing 
repository for the next user. 

This is different from a basic FAQ published in any ordinary CMS, because of 
the automatic search for similar questions, and because after passing that 
threshold, it leads directly to a human support person (or volunteer).

Searching quickly for open source knowledge base I came upon the following 
useful discussion: 
http://stackoverflow.com/questions/284477/anybody-knows-any-knowledge-base-open-source

I don't think the responses fill all of the criteria I discussed above, yet 
they may point us in a useful direction. 

Has anyone else worked with tools like I describe here? Do you think it makes 
sense to hybridize our support offering in this way, remove the challenge of an 
email list for many users, archive responses in an easy web-accessible 
location, and yet allow our support volunteers to continue using email or 
choose a web interface to do their part?

-Ben


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Re: [tdf-discuss] New support list suggestion

2010-11-20 Thread Benjamin Horst

On Nov 19, 2010, at 9:17 PM, Barbara Duprey wrote:
 On 11/19/2010 7:16 PM, Bernhard Dippold wrote:
 Hi Charles, *
 
 Charles Marcus schrieb:
 I'd really like to see an email support list dedicated solely to
 questions in the nature of I know how to do this in
 Excel/Word/Powerpoint, but how do I do it on Calc/Writer/Impress?...
 
 I'd rather like to see this in a FAQ - perhaps in a dedicated area or tagged 
 with MSO relation.

From a promotional perspective, I'd use terminology like Migrating from 
Microsoft Office. This provides implicit reinforcement that migrating to LibO 
from MSO is such a common occurrence that we need a special section in our FAQ 
for it, and fits into the narrative of our inevitable project growth.

-Ben

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Re: Inkscape vs. Draw (was: Re: [tdf-discuss] Apply button)

2010-11-17 Thread Benjamin Horst
On Nov 16, 2010, at 5:36 PM, Ian Lynch wrote:
 Think this has lost the plot :-) The argument was not necessarily to replace
 Draw with Inkscape but to learn from it.

Excellent--this is what I was hoping we were collectively thinking in this 
discussion. Using successful attributes of Inkscape as inspiration for 
improvements to Draw is a great approach, since it has faced and solved many of 
the same problems.

-Ben

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Re: Inkscape vs. Draw (was: Re: [tdf-discuss] Apply button)

2010-11-17 Thread Benjamin Horst
On Nov 16, 2010, at 4:16 PM, BRM wrote:
 It's other short-coming is that it's a do-one-thing-and-do-it-well piece of 
 software.
 It won't replace a Bitmap editor, which is very useful for creating new 
 artwork 
 and getting the shading right.
 
 Yes, it does vector graphics and uses SVG. It's entirely designed around SVG. 
 Yes, you can probably export to other formats (been a while since I tried, 
 though I know at least PNG can be exported to).
 But that doesn't resolve the need for doing coloration, etc in the way a 
 bitmap 
 editor can do it - which is the antithesis of InkScape.
 There are strengths and weaknesses to both - and yes, InkScape does a great 
 job 
 at what it does. (I do love using it, and it's far far easier to use than 
 GIMP.)
 But a suite like LibO needs both sides of the functionality.

I've long wanted to see a simple raster (bitmap) image editor included in LibO. 
I'd like it to include basic image cropping, saving in different formats, and 
simple editing, similar to what Preview in Mac OS X provides. 

Outside of MS Paint, which isn't powerful enough, there's no pre-installed tool 
for Windows users to manage these functions--thus an opening for LibO to step 
in and fill this user need. (How many times have you received Word docs that 
just contain a pasted image, because they have no other way to save the file? 
This happens to me in business settings frequently.)

-Ben

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Re: Inkscape vs. Draw (was: Re: [tdf-discuss] Apply button)

2010-11-17 Thread Benjamin Horst

On Nov 17, 2010, at 11:36 AM, Ian Lynch wrote:
 On 17 November 2010 16:17, Benjamin Horst bho...@mac.com wrote:
 On Nov 16, 2010, at 5:36 PM, Ian Lynch wrote:
 Think this has lost the plot :-) The argument was not necessarily to
 replace
 Draw with Inkscape but to learn from it.
 
 Excellent--this is what I was hoping we were collectively thinking in this
 discussion. Using successful attributes of Inkscape as inspiration for
 improvements to Draw is a great approach, since it has faced and solved many
 of the same problems.
 
 
 One thing I really like in Inkscape is the object alignment tools. Very easy
 to use and very powerful. Surely that would not be too difficult to
 implement in Draw?

I agree--these would be a major benefit for Draw users. They may be my biggest 
feature request for Draw as well.

-Ben

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Re: [tdf-discuss] FreeDesktop Bugzilla

2010-11-12 Thread Benjamin Horst

On Nov 12, 2010, at 11:26 AM, Povilas Kanapickas wrote:
 On Fri, Nov 12, 2010 at 6:09 PM, Rainer Bielefeld 
 rainerbielefeld_ooo...@bielefeldundbuss.de wrote:
 
 I cant see any necessity for an additional bug tracking system for
 normal users. If he has a problem, the user can post it in an user mailing
 list or in the forum, there he can get help.
 
 Hi,
 
 casual users don't do that. They only need to get their work done. Forums
 have the tendency to cost a lot of time, whereas many of non-power users do
 not understand mailing lists completely. If we want to get them involved in
 bug reporting, everything should be as easy as nextnextnext, plus the
 already mentioned things making users feel they're part of the community
 (like 'your bug was resolved', etc. notifications). Otherwise users wouldn't
 care, or, even worse, dump LibO.

I agree that the need for simplicity is fundamental. What users could do if 
they were highly motivated is different from what they will do in real-world 
circumstances. Our community benefits most from this feedback, so we need to 
expend the effort to collect it. 

Firefox's current beta version (4.0b7) displays a prominent Feedback button 
on the toolbar, directly to the right of its Google search box. Clicking it 
opens a menu with Firefox made me happy because... and Firefox made be sad 
because... (It also includes links to see or turn off the User Studies 
feature.)

I'd suggest we examine and emulate Firefox's UX model here, if possible.

-Ben

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Re: [tdf-discuss] java / phone strategy ..

2010-11-05 Thread Benjamin Horst

On Nov 3, 2010, at 12:56 PM, Ian wrote:

 On Wed, 2010-11-03 at 11:34 -0500, T. J. Brumfield wrote:
 
 The cheapest iPad is $500, and comparable tablets are priced along the same
 lines. There are cheap tablets more in the $99-$150 range, but they are
 underpowered compared to the iPad and Galaxy Tab.
 
 The iPad only has 512 MB of RAM, and we're talking about lesser hardware
 than that. Hardware gets better and prices drop as we move forward into the
 future, but if you want to be able to reach developing countries with a
 tablet version within the next year, then you need a slim build.
 
 I was looking more 3-5 years on. Android tablets will stimulate fierce
 competition including phone tablets free on contracts - that is how I
 have my Galaxy S and G1 before it. Its just free with my contract. Apple
 is making 50% margins on i-phones and probably at least that on i-pads.
 Ok while Apple enthusiasts pay premiums for new gadgets but that will
 wear off. I would be surprised if in 5 years, $99 tablets, netbooks and
 similar devices based on Android and possibly a Nokia free software
 based platform are not common place. Say 4 gig of RAM and quad core ARM
 2 GHZ processors. OOo could easily run in that now and as new devices
 come on line the older ones get resold into Africa. I have a G1 here
 that is virtually worthless but was state of the art less than 2 years
 ago. So reduce LO to something that will run in close to to-days state
 of the art phone technologies and the developing world will have devices
 next to free that will run it in 3-5 years.

Yes, agreed. As tablets become standardized, more of their components will be 
produced in system-on-a-chip configurations. Prices will drop steeply and 
access will explode. 

OLPC is planning on a tablet for its next major system, and India's government 
has been talking about building a $35 tablet.

 From a broad view of future success, tablets merit a great deal of
 attention on our part. As I mentioned elsewhere, a LibreOffice Touch for
 tablets would be huge. We'd outflank our main opponent, capture vast new
 markets and develop great momentum, and then with that increased strength,
 address the initial marketplace (of PC desktops and laptops) with a much
 larger arsenal at our disposal.
 
 That sounds great. I think it could be a strong growth market, and help push
 not only OSS, LibreOffice, etc. but also the ODF format. However I think the
 key to that strategy is jumping out in front quickly. GoogleDocs can already
 by accessed via the web on tablets, and Microsoft has their online office
 offerings.
 
 Quite so and K-office is being adopted by Nokia. If LO was the choice
 for Android, odf becomes the de facto standard on mobile devices. Google
 would then almost certainly beef up the odf fidelity of Docs.
 
 LibreOffice would need a slim build with a tablet UI, and it would need one
 quickly. Is there developer bandwidth for such a project? I think this would
 be a good Google Summer of Code project that could get some funding and a
 new developer that way, but I'm not sure the work could be handled by a
 single developer over a summer.
 
 It's why we desperately need an alternative source of income to fund
 these type of developments.

It doesn't even need to be built on the existing LibO code--it could be built 
using LibO's ODF libraries, though, for perfect file compatibility. Users won't 
care what the underlying code is; as long as the interface and branding match 
LibO, and documents can be seamlessly shared, then LibreOffice Touch will be 
the younger sibling of LibreOffice in their eyes.

It feels like a plan for a smart new startup, perhaps even backed with VC money 
from Apple or Android's development funds for their platforms.

-Ben

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Re: [tdf-discuss] New UI - OOo compatability - What we are about?

2010-11-05 Thread Benjamin Horst
Drew,

On Nov 3, 2010, at 8:50 AM, drew wrote:
 This email is prompted from reading a couple of the discussions going
 on, or just recently having gone on.
 
 This question of a new UI for LibreOffice for instance, is a good one to
 move into what I wanted to touch on.
 
 I believe the question itself is wrong - or to say it avoids looking at
 other ways to achieve the goals of those wanting to explore options for
 change.
 
 Basically what I want to say is this - I hope we find a way to construct
 our association, or collective efforts, such that it fosters growth in a
 lateral fashion, not just from the perspective of a single application.
 
 Do we really want to say that we, our efforts, are only to support this
 one application, LibreOffice?
 
 Do we not want to rather say that we are all collectively working to
 deliver the best possible tools for the document generation market? (ok,
 not the best wording..)

I strongly agree with you. We need to approach the opportunity holistically, 
and address the underlying requirements, more than simply develop and promote a 
single application. A bundle of cooperative tools addressing different 
platforms and needs seems like the winning approach to my mind. 

 This new organization, freed from the dominance of a single vendor,
 should not limit it's scope to only the this one artifact, brought from
 the old, LibreOffice. Rather, I hope, it should be capable of supporting
 new ideas, and new approaches. 
 
 Certainly there are valid and proper, concerns with regards to
 compatibility with OO.o with regards to LibreOffice now and going
 forward. But they should not be an over riding concern when it comes to
 all our endeavors.

Compatibility with ODF is key, but otherwise--let's invent!

 Think about the situation back at OO.o with the Education project - How
 should we handle a situation such as this, where a group of active
 individuals, members of the larger group, decide to pursue a specialized
 derivative of the main application - would be shun them?
 
 What if a young designer, or an old one..lol.., proposes some radical
 ideas - and some young developers see the same vision and want to pursue
 it - will we have a way to help, and support them - or will we view it
 only as a loss from the perspective of work-hours on the libreOffice
 application?

I personally see a situation like this as a benefit to our community. As an 
analogy, Mozilla has a large Labs environment, in which new concepts are 
tested and experimented upon. Should they prove useful, they become additional 
projects of their own, under the larger Mozilla umbrella. Apache does this too, 
as do many large technology for-profits. It's clearly a model that works.

Thanks for bringing up this train of thought.

-Ben

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Re: [tdf-discuss] java / phone strategy ..

2010-11-03 Thread Benjamin Horst
Hi all,

On Nov 3, 2010, at 9:38 AM, Ian wrote:
 On Wed, 2010-11-03 at 09:09 -0400, Michael Meeks wrote:
 Hi Ian,
 I've seen OO.o running quite nicely on small ARM devices as native
 code; that would be my approach to mobile.
 
 So why is there no strategy to get OOo on to these mobile devices? Or
 maybe there is ?
 
  Sure - improve performance and memory footprint - that work is
 underway, and beef up the ARM port. Beyond that - a new UI shell is
 required on top - and we have a mobile phone version.
 
 That sounds good.

I expect the iPad and upcoming Android tablets to become the dominant computing 
platform in developing countries--they are cheaper and make a simple upgrade 
path from the mobile phones that are the primary means of internet access in 
many places already (India, China, Africa, etc). There is no inertia from an 
installed base in this category--thus we can achieve first-mover advantage and 
define expectations for the next billion users. We don't have existing UIs 
(and brand names) to retrain users from, and we don't have an entrenched 
document format they will need to be compatible with. 

From a broad view of future success, tablets merit a great deal of attention 
on our part. As I mentioned elsewhere, a LibreOffice Touch for tablets would 
be huge. We'd outflank our main opponent, capture vast new markets and 
develop great momentum, and then with that increased strength, address the 
initial marketplace (of PC desktops and laptops) with a much larger arsenal at 
our disposal.

  Ultimately - the techincal strategy is easy; the only problem is people
 to actually hack on doing it :-) are you volunteering ? 
 
 What will be much more effective is for me to devise a strategy that can
 pay several developers to work on the project. I'm out of date in
 hacking, but I know how we should be able to make money. I think that is
 just a better use of the resources I can provide. 

You're the General in my above, overly-military sounding metaphor. :) As a 
person who appreciates strategy myself, I agree with you on the importance of 
what you do.

-Ben

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Re: [tdf-discuss] UI - Making it an official project/goal?

2010-10-25 Thread Benjamin Horst
I didn't see any responses to this message, but maybe I just missed them.

I took a look at your site, Mike, and it looks interesting. Have you been 
working on UI design concepts for LibreOffice? If so, I'd love to see what 
you've been thinking.

Your feedback on the LibreOffice website would also be valuable--have you 
joined the website mailing list yet?

-Ben

On Oct 17, 2010, at 12:09 PM, Mike Houben wrote:

 Hey there,
 If i'm right TDF and LO are founded to go forward to the future and
 improve the application.
 
 In fact to do this and make a clean cut to our old history with OOo
 I'm willing to supervise the new identity of LO.
 I will not deny our sources to OOo but for the people out there and
 ourselves should we take the application to the future.
 This future is a new design. In another mail we talked about a
 themable application, this is one feature why the other opensource
 applications. I like to do this in the same way (I can't code this but
 I like to do the thinking and planning)
 In the same time i' already working in my head on a new basic template
 for the UI. It's a little bit crazy, for a new direction my idea could
 be cool ( I'm not sure but I hope that it will be).
 To explain myself a little bit: I like to take advantage of the whole
 widescreen, they are nearly a lot more.
 
 For my credentials look at my site: www.crazyhstudio.net
 I studied 3 years graphic design for web and multimedia. In this time
 I found my interest and love in UI.
 For the moment I'm studying informatics. Both in Belgium.
 
 I hope I made my idea and point clear if the are questions feel free
 to shot them. I'm always open for criticism ;)
 And please be nice, this is my first involvement in a real world project.
 
 Mike (or on the web: Houbsi)
 
 
 P.s. While rereading I found my love for the word but ;)
 
 Mobil gesendet
 Sent mobile
 Envoyé mobile
 
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Re: [tdf-discuss] [SC] Steering Committee Info at the wiki

2010-10-14 Thread Benjamin Horst
Hi Friedrich,

On Oct 13, 2010, at 5:37 PM, Friedrich Strohmaier wrote:

 Hi Benjamin, *,
 
 Benjamin Horst schrieb:
 
 This is exactly why I suggested we look at multiple wiki engines
 before installing one and proceeding. ACL features of Foswiki make it
 easy to specify a separate set of pages or an individual page, and
 control who has edit access, view access, or no visibility of the
 page at all.
 
 Details:
 http://foswiki.org/System/AccessControl
 
 As far as I know there is some mechanism wikis can talk and exchange
 content. Do You know of that feature?

They can generally import pages from other wiki engines, and convert to their 
own syntax. I think that's what you are referring to? If so, here is one 
example tool: http://foswiki.org/Extensions/MediaWikiToFoswikiContrib

 I think changing the wiki machine later on if this comes up to be useful
 will not be that big deal. For the moment I think mediawiki is a good
 joice because
 
 - people are used to work with
 - its already set up and in use
 - there already technical knowledge is present to drive it
 
 waiting a long time with hands prepared to work also can be frustrating.

All of these are good points. The case for MediaWiki is solid--I just feel that 
we might be able to do even better. :)

In fact, based on a comment by Bernhard in another thread, I'm now thinking 
about the merits of combining the main website with the wiki into one system 
managed by a CMS. This would be more friendly to end users--and could be 
managed by a sophisticated system like Drupal. I'm imagining the potential of 
its ad hoc group creation tools for managing regional LibreOffice projects, 
marketing, events, etc, along the lines of this site: http://groups.drupal.org/

(I'm sorry to have hijacked this thread--will continue on the website mailing 
list for those who'd like to follow along.)

-Ben

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Re: [tdf-discuss] [SC] Steering Committee Info at the wiki

2010-10-13 Thread Benjamin Horst
 This is exactly why I suggested we look at multiple wiki engines before
 installing one and proceeding. ACL features of Foswiki make it easy to
 specify a separate set of pages or an individual page, and control who has 
 edit
 access, view access, or no visibility of the page at all.
 
 Well, my experience is that you can use whatever tools you want - 
 If the community is willing to accept some basic rules, it is better
 to have an open system instead of putting restrictions at any other
 place.

I have found that you can hack most any tool to work, more or less, but you'll 
be more efficient and effective if you plan it out better first! :)

When trying to attract new community members, any little impediment can affect 
their willingness to join and participate. And regular, tiny frustrations can 
sometimes tire out even the most stalwart contributors.

-Ben

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Re: [tdf-discuss] [Fwd: Re: Docs page on wiki]

2010-10-11 Thread Benjamin Horst
As the core project activity is generally carried out in English, I think the 
main wiki page should include both links to each of the language's landing 
pages, as well as links to the main categories and sections of the wiki in 
English. I'm working on a wireframe of the page layout that I'd like to share 
in the next day or two to clarify what I'm suggesting here. 

Our general goal should be ease of navigation for users of the site in each and 
every language, while keeping the hierarchy of IA as flat and browsable as 
possible.

-Ben

On Oct 11, 2010, at 6:50 AM, Jean Hollis Weber wrote:

  Forwarded Message 
 From: El Cico elcico2...@yahoo.it
 Reply-to: documentat...@libreoffice.org
 To: documentat...@libreoffice.org
 Subject: Re: [libreoffice-documentation] Docs page on wiki
 Date: Mon, 11 Oct 2010 11:03:23 +0100 (BST)
 
 
 Da: Sophie Gautier gautier.sop...@gmail.com
 A: documentat...@libreoffice.org
 Inviato: Lun 11 ottobre 2010, 10:43:42
 Oggetto: Re: [libreoffice-documentation] Docs page on wiki
 
 
 Thanks a lot for you work here. May be you should add the link to the
 main page so we are aware of the documentation page?
 Kind regards
 Sophie
 
 
 Hello Sophie, hello *,
 Just a suggestion about the wiki main page and wiki organization.
 Would it be possible to keep the main page a little more well-ordered, neat, 
 to 
 avoid the mess of OOo wiki main page?
 Would it be possible to have just links to each language main page, just as, 
 for 
 example, www.wikipedia.org ?
 And, finally, keep all pages of each language under each language code?
 In my opinion it would be easier, for a new user, to find things...
 
 I'm not wiki expert at all... just wondering if...
 Namaste!
 Cico :)
 
 
 
 
 
 
 
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Re: [tdf-discuss] Survey|Opinion - LibreOffice Install and Update

2010-10-11 Thread Benjamin Horst
I don't feel like there are many Mac users talking about Mac issues on this 
list right now, but I know we're numerous, at least based on downloading 
statistics through the project history. To be thorough, here's my impression on 
installing for the Mac.

On Oct 9, 2010, at 5:23 PM, Scott Furry wrote:
 From what we have heard on this topic so far:
 
 - Mac users have commented that they do not have an issue with the current 
 installer available on the Mac platform.

I'd like to clarify my previous comments here. The current installer works very 
well, but an incremental updater would be an even better option, if it allowed 
for smaller and quicker downloads and a background update process. (I see many 
users who simply don't update their software or forget to check for new 
versions, and Firefox and Chrome seem to have addressed this problem 
effectively with their auto updaters.)
 ---
 
 This survey is to gauge the views of the LibreOffice community on the 
 install/update method of LibreOffice. Please voice your opinion so that these 
 considerations may be taken into account when the LibreOffice method of 
 install/update is studied by the developer team. Please *bottom-post* your 
 opinions.
 
 How do you expect LibreOffice to be updated?

In an approach that is as platform-native as possible. The current Mac 
installer uses a disk image (.dmg) approach, which is exactly right for first 
installation.

 How do you Install/Update LibreOffice?

Currently, I download and install from the site. When upgrading, I simply 
overwrite the previous application bundle in OS X's Applications folder.

 What do you expect when Installing/Updating LibreOffice?

To me, state-of-the-art software updating on OS X is an automatic, background 
updating mechanism that only requires the user to restart the application (and 
approve an update), at which point updates will be applied.

 Other programs have separate updating programs (iTunes being an example), if 
 it was technically feasible, would having a separate install program for 
 LibreOffice (with updating features) be useful to you?

I find this concept very intriguing, and I think it could be the first step to 
a really cool app I've long wanted to see: if we band together with several 
other major FLOSS apps and build a unified installer/updater for Windows and 
Mac users, we could bring some of the advantages of Linux's package management 
systems to these platforms. Then, say, a user downloads Firefox or LibreOffice, 
and the updater application comes along with it. The package manager could help 
them update this application any time necessary, and it would also be able to 
suggest other apps they might like. Each FLOSS app could benefit from increased 
exposure, essentially piggybacking on the success of its siblings. I'd love 
to discuss this in greater depth, though it may be OT for this specific thread. 

 Would having a download and update site, as well as a Unix|Linux package 
 repository site, be of value to you?

Yes, though I'm not sure exactly what this would do.

-Ben

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Re: US Group Status ( was: Re: [tdf-discuss] Media contact for the USA )

2010-10-07 Thread Benjamin Horst
Italo and Ryan: Thank you!

I think this work is so important that we should form a small subgroup to focus 
intensely on it over the long term. I'd also like to thoroughly document the 
press contacts we cultivate as well as the PR methodology used--so that I and 
others can understand how this is done. Italo's presentations should form the 
nucleus of this, but we'll customize it for the North American market as needed.

Once the new wiki is set up, let's document ourselves there. Until then, we can 
discuss and stub out the work on this list (or the marketing list, if that's 
more appropriate).

-Ben

On Oct 6, 2010, at 6:09 PM, Italo Vignoli wrote:

 Ryan Singer wrote:
 
 I'd also like to throw my hat in as a media representative. I've done paid
 PR work for multiple OSS vendors, and I was a marketing contact for OOo for
 6 years.
 
 Also, I don't much, in detail, of what Italo is doing.
 
 I have been handling media relations for OOo as a traditional media
 representative for over six years now, with significant results (I have
 presented them at the last two conferences, and there is still a video
 of my show in Orvieto).
 
 I am willing to help. I have media trained the steering committee by
 conference call, which is not the most effective way of doing it but is
 nevertheless better than nothing.
 
 I would say that the first step is to build a media list of US journos,
 and start to establish relationships with them. Main target are PC and
 Windows journalists, then Mac, then Linux.
 
 I think that there is a marketing list now, and I would love to follow
 the discussion there.
 
 Ciao, Italo
 
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 Email: italo.vign...@gmail.com - Skype: italovignoli
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Re: [tdf-discuss] Media contact for the USA

2010-10-06 Thread Benjamin Horst
Hello Guy,

I've long felt that a PR and media push in the USA could produce very strong 
results for OOo and now for LibO. I'd suggest we (I'm in NYC) model such a 
campaign after the work Italo Vignoli does in Italy, which has been so 
successful there.

Are you a PR professional yourself? Such experience would be a boon!

Ben

Sent from my iPhone

On Oct 6, 2010, at 11:31 AM, Guy Lunardi gluna...@novell.com wrote:

 Bonjour!
 
 I just noticed (should have much earlier) that there is no media contact
 based in the USA.
 
 Should there be a need for the Foundation and/or the steering committee
 to be represented in the US, I am more than happy to offer my assistance
 there.
 
 I already know and have worked with most of the journalists that are
 likely to cover LibreOffice and the Document Foundation. 
 
 Having participated in at least one interview that Florian and Michael
 gave, I feel I can handle most if not all questions that would come our
 way.
 
 At any rate, should there be a need to have some on this side of the
 pond (and north of where Olivier is based), I am happy to help.
 
 Best regards,
 -Guy (in Cambridge, MA)
 
 
 PS: looking forward to the constructive conversations that will take
 place on this mailing list
 
 
 
 
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Re: [tdf-discuss] Re: Feature Request

2010-10-06 Thread Benjamin Horst
Ubuntu Brainstorm and many similar sites are powered by a Drupal distro
called IdeaTorrent. The site is offline at the moment, but you'll
normally find it here: http://www.ideatorrent.org/

Until that is back up, you can read more about it here:
http://drupal.org/project/ideatorrent

-Ben

On Oct 6, 2010, at 6:48 AM, Paul A Norman wrote:

 Great - And the Bug tracker allows users to submit enhancements'
requests
 : 

 Thanks, Paul

 On 6 October 2010 22:07, Valter Mura valterm...@gmail.com wrote:
 In data martedì 5 ottobre 2010 20:55:56, RGB ES ha scritto:

 There is also a brainstorm section on kde forums:
 http://forum.kde.org/brainstorm.php#cat83
 several ideas implemented on recent kde versions where first
discussed t
 h
 er
 e

 And the Bug tracker allows users to submit enhancements' requests:

 https://bugs.kde.org/

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 OpenOffice.org: www.openoffice.org
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Re: [tdf-discuss] [WEBSITE] Improvements for the wiki?

2010-10-05 Thread Benjamin Horst
Hi Christoph,

I am happy to be involved, especially in an area where I've had a lot of 
experience, like with wikis. I am interested in helping this process from 
initial strategy, to implementation and wiki farming (ongoing maintenance). My 
technical skills aren't quite strong enough to help you install, configure and 
update, though, so I'll focus on the information architecture and human-wiki 
interaction aspects.

-Ben

On Oct 5, 2010, at 6:45 PM, Christoph Noack wrote:

 Hi Benjamin,
 
 I'm sorry for answering your second mail first ... I totally missed this
 one. So to make it easy for me, thank you very much for this (your)
 introduction ... and also the hint Foswiki. I'm those guys who will
 set up the wiki technically, will have a look at it (just for the
 record: if I am the one who should set it up, we might never have one
 *g*).
 
 I'd be more than happy if you help us to get the wiki in a good shape.
 
 Cheers,
 Christoph
 
 Am Montag, den 04.10.2010, 19:52 -0400 schrieb Benjamin Horst:
 Thanks, Christoph. I've long been interested in wikis and the
 capabilities they can provide, the data structures and usage patterns
 that tend to work well, and the various wiki platforms available.
 
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Re: [tdf-discuss] [WEBSITE] Improvements for the wiki?

2010-10-05 Thread Benjamin Horst
Clearly, multilingual support will be very important to a successful wiki. Will 
we have pages generated in one language and then translated to others, or do we 
expect unique pages to be developed in lots of languages? My guess is that we 
need to support both--core content will be translated and mirrored in many 
languages, while certain content (especially local projects, for example) will 
generate new unique content in their languages.

I've investigated briefly and found this possible approach to the problem: 
http://foswiki.org/Extensions/TopicTranslationsPlugin

I also strongly support Regina's earlier points, especially regarding the 
licensing of content community members add. That may be something to add to the 
footer of each page in the wiki.

One additional note below...

-Ben

On Oct 5, 2010, at 6:38 PM, Christoph Noack wrote:

 Hi Benjamin,
 
 great collection :-)
 
 Am Dienstag, den 05.10.2010, 07:38 -0400 schrieb Benjamin Horst:
 I agree that overthinking and overburdening a wiki with rigid process is 
 harmful, but some upfront organization and planning is still necessary.
 
 Yes, rigid processes are harmful for a wiki - even if they want to
 achieve something good. But as you already point out, I'd like to guide
 some people initially, to not get lost. If one doesn't find information,
 then it is like nobody ever published it :-\
 
 Some major sections that could be defined in the wiki:
 
 - Site Home (why not use the wiki for the main part of the site, including 
 the homepage and download page?)
 - Documentation (bring this dynamic and enthusiastic group back home to the 
 main site)
 - Development (public planning and release schedule)
 - Community Council (private section, if desired)
 - News
 
 Just a question: Do you expect news to be in the Wiki, or on the rather
 website? Or both?

I'd like us to consider using the wiki for the website, or at least for a large 
part of it. (My comment above, why not use the wiki for the main part of the 
site... was meant to convey that idea.)

Regardless of whether we decide on using the wiki for the main site, I think a 
strong case can be made to use it to manage our News page. (I would not 
recommend duplicating content, News or other, on both the wiki and separately 
elsewhere on the site. We should ultimately choose just one location, wherever 
it is.)

 
 - Events
 - Marketing and Advocacy
 - Design and Artwork 
 - Teams and Projects
 
 By the way, I really like the idea of Special Interest Groups at Fedora.
 
 - More?
 
 Most presumably yes :-) So thanks for the great start!
 
 
 Adding to Christoph's list of other project wikis:
 
 * Mozilla
  https://wiki.mozilla.org/Main_Page
 
 * Ubuntu
  https://wiki.ubuntu.com/
 
 Interesting, Ubuntu seems to separate the official Documentation (Wiki)
 and the do the work wiki.
 
 * Foswiki
  http://foswiki.org/Home/WebHome
 
 Mmh, din't knew that. Thanks!
 
 
 Benjamin, thanks for the comments ... most appreciated!
 
 Christoph
 
 
 Cheers,
 
 just my 2 Cents:
 
 On Monday 04 October 2010 23:54, Christoph Noack wrote:
 
 ...
 Step forward, and share your thoughts,
 too, please! But how to get started ... I mean ... without a wiki to
 document the statements.
 
 A wiki is a wiki is a wiki - so just set one up and let it 
 self-organize. Do not define too much contstraints in advance. 
 
 Do not define too special rules in beforehead but rather let them 
 evolve.
 
 People in free projects tend to be very constructive, so let them do 
 their work.
 
 The final decision which wiki engine to take should be made by the 
 prospective core admins (as they will have to handle it). A bad engine 
 with a good admin is far better than a good engine with a poor admin.
 
 Rules should be made only _after_ a certain period of experience. And 
 they should be defined by the users of the wiki. 
 
 All that said, I'd prefere to have a wiki farm for different languages 
 and not one multilanguage wiki - just to enhance usability (mainly the 
 search function). 
 
 Nino
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Re: [tdf-discuss] [WEBSITE] Improvements for the wiki?

2010-10-04 Thread Benjamin Horst
Thanks, Christoph. I've long been interested in wikis and the capabilities they 
can provide, the data structures and usage patterns that tend to work well, and 
the various wiki platforms available. I've read Wikipatterns, which is a book 
I recommend to others interested in this subject. Much of its information is 
available on its website: http://www.wikipatterns.com/

I am a fan of MediaWiki, but I think we should consider other wiki platforms as 
well. My recommendation, in fact, is Foswiki (http://foswiki.org/), which 
forked from TWiki about a year ago, and is GPL 2.0-licensed. (Their experience 
was similar to what we're going through with LibreOffice's birth right now.) 

Foswiki's got some advanced features that we could really use, including 
separate webs that isolate major logical sections from one another (and allow 
different access permissions for each web, so that a Community Council group, 
for example, could maintain a private web for internal discussions). It offers 
a good WYSIWYG text editor, allows dynamic pages for things like to-do lists, 
and has extensions that provide extra functionality. It also supports macros 
and forms that let you build applications within the wiki itself, which would 
let us do some really cool stuff.

I've got a lot more to say on the subject, but don't want to start off with too 
large a soliloquy. I'm looking forward to what others say on this subject as 
well.

-Ben

On Oct 4, 2010, at 5:54 PM, Christoph Noack wrote:

 Good evening everyone,
 
 the subject already tells you, this mail is about Wiki improvements.
 What Wiki? you might ask. Correct, there is none ... but if we want to
 change that, it'll be great to know what we require. Once it is set up,
 I'm confident that a reasonable structure will greatly help us.
 
 I assume that our Wiki will be used by all kinds of community members -
 being it users, all kinds of contributors, the final foundation people.
 And it will be used for very different things, e.g. planning
 conferences, documenting best practices, providing documentation. Well,
 although there are still discussions whether we need team ABZ or XYZ ...
 some topics can't be avoided to shape a complex thing like LibreOffice.
 
 As far as I understand, many of you have a great experience to work with
 tools like Wikis. Very good! And - also my hope - we will also hear some
 voices who are less experienced. Step forward, and share your thoughts,
 too, please! But how to get started ... I mean ... without a wiki to
 document the statements.
 
 My proposal is to collect some experiences when working with Wiki
 content (not so much the Wiki system itself) ... what is good, what can
 be improved? It would be great if you could explain why, e.g. I always
 find everything I need within a few clicks., and stating what you
 usually do (e.g. QA work). And you may add what you expect from a
 website - being different from a wiki.
 
 Just to give you an idea, I've picked some of the larger projects to
 state examples. A certain size is required, since we are complex too ...
 but we don't want to be complicated. Feel free to add any kind of
 project you like to refer to...
 
  * Fedora Project Wiki
https://fedoraproject.org/wiki/Fedora_Project_Wiki
 
  * Gnome Live!
http://live.gnome.org/
 
  * KDE Wiki
http://wiki.kde.org/
 
  * Apache General Wiki
http://wiki.apache.org/general/
 
 At the moment, it seems appropriate to use this mailing list. But, I'm
 sure we'll have a dedicated website list tomorrow or Wednesday latest.
 So please also decide what to do ... discuss it here, or wait for the
 list. It is up to us :-)
 
 Thank you so much!
 
 Cheers,
 Christoph
 
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Re: [tdf-discuss] [WEBSITE] Improvements for the wiki?

2010-10-04 Thread Benjamin Horst
Any reason for that preference? What other wikis have you worked with, and what 
do you think are their particular strengths and weaknesses?

I probably should not have introduced the question of wiki platform at this 
stage, before we have discussed the higher level requirements and information 
architecture we'd like to build out. I don't want to sideline the conversation 
into specific platforms before we get a broad overview of requirements first.

-Ben

On Oct 4, 2010, at 8:53 PM, Jonathan Zacsh wrote:

 I'd like to see this project use mediawiki
 http://www.mediawiki.org/wiki/MediaWiki
 
 --
 Jonathan Zacsh
 
 
 
 On Mon, Oct 4, 2010 at 19:52, Benjamin Horst bho...@mac.com wrote:
 Thanks, Christoph. I've long been interested in wikis and the capabilitie
 s they can provide, the data structures and usage patterns that tend to wor
 k well, and the various wiki platforms available. I've read Wikipatterns,
 which is a book I recommend to others interested in this subject. Much of
 its information is available on its website: http://www.wikipatterns.com/
 
 I am a fan of MediaWiki, but I think we should consider other wiki platfo
 rms as well. My recommendation, in fact, is Foswiki (http://foswiki.org/),
 which forked from TWiki about a year ago, and is GPL 2.0-licensed. (Their e
 xperience was similar to what we're going through with LibreOffice's birth
 right now.)
 
 Foswiki's got some advanced features that we could really use, including
 separate webs that isolate major logical sections from one another (and a
 llow different access permissions for each web, so that a Community Council
 group, for example, could maintain a private web for internal discussions)
 . It offers a good WYSIWYG text editor, allows dynamic pages for things lik
 e to-do lists, and has extensions that provide extra functionality. It also
 supports macros and forms that let you build applications within the wiki
 itself, which would let us do some really cool stuff.
 
 I've got a lot more to say on the subject, but don't want to start off wi
 th too large a soliloquy. I'm looking forward to what others say on this su
 bject as well.
 
 -Ben
 
 On Oct 4, 2010, at 5:54 PM, Christoph Noack wrote:
 
 Good evening everyone,
 
 the subject already tells you, this mail is about Wiki improvements.
 What Wiki? you might ask. Correct, there is none ... but if we want to
 change that, it'll be great to know what we require. Once it is set up,
 I'm confident that a reasonable structure will greatly help us.
 
 I assume that our Wiki will be used by all kinds of community members -
 being it users, all kinds of contributors, the final foundation people.
 And it will be used for very different things, e.g. planning
 conferences, documenting best practices, providing documentation. Well,
 although there are still discussions whether we need team ABZ or XYZ ...
 some topics can't be avoided to shape a complex thing like LibreOffice.
 
 As far as I understand, many of you have a great experience to work with
 tools like Wikis. Very good! And - also my hope - we will also hear some
 voices who are less experienced. Step forward, and share your thoughts,
 too, please! But how to get started ... I mean ... without a wiki to
 document the statements.
 
 My proposal is to collect some experiences when working with Wiki
 content (not so much the Wiki system itself) ... what is good, what can
 be improved? It would be great if you could explain why, e.g. I always
 find everything I need within a few clicks., and stating what you
 usually do (e.g. QA work). And you may add what you expect from a
 website - being different from a wiki.
 
 Just to give you an idea, I've picked some of the larger projects to
 state examples. A certain size is required, since we are complex too ...
 but we don't want to be complicated. Feel free to add any kind of
 project you like to refer to...
 
  * Fedora Project Wiki
https://fedoraproject.org/wiki/Fedora_Project
 _Wiki
 
  * Gnome Live!
http://live.gnome.org/
 
  * KDE Wiki
http://wiki.kde.org/
 
  * Apache General Wiki
http://wiki.apache.org/general/
 
 At the moment, it seems appropriate to use this mailing list. But, I'm
 sure we'll have a dedicated website list tomorrow or Wednesday latest.
 So please also decide what to do ... discuss it here, or wait for the
 list. It is up to us :-)
 
 Thank you so much!
 
 Cheers,
 Christoph
 
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Re: [tdf-discuss] [GENERAL] New name

2010-10-03 Thread Benjamin Horst
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 http://silvonen.wordpress.com/
 Free software for free people!

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