[IxDA Discuss] UX Field trips
Hi everyone, I'm looking to take our UX team on a few "field trips" this year in Northeast Ohio to visit other organization's UX teams and share methods, deliverables and anything else related to UX in a half day session. I'm aware of UX Show and Tell which is a tremendous resource and might also be another option for UX teams in NEO, but for the time being I'm kicking around an idea of team-to-team discussions. So beyond the usual "don't take your most confidential application's sketches" to something like this, does anyone have any tips or ideas on what works for this type of meeting? Have you held this kind of session before and was it valuable. At this point anything is on the table and open for discussion. Finally, anyone in the NEO region up for talking or setting up plans? Jason Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Sketching before the Wireframes
Putting ideas on paper might seem like a waste to a stakeholder. But the one point to get across is that you're less likely to self edit and clean up your ideas while sketching. Pen and paper allows you the ability to throw out ideas quickly and not necessarily worry about the final deliverable to the stakeholder. I prefer to sketch ideas out and put into Omni, Visio or straight to HTML prototype depending on the project. But I have noticed that working in the software as a first step, I'm definitely not as open to ideas and thinking of the issue from another angle. Also, check out these two resources. Thoughts from Will Evans on sketching - http://blog.semanticfoundry.com/2010/01/31/shades-of-gray-thoughts-on-sketching/ Great book by Todd Zaki Warfel on prototyping - http://rosenfeldmedia.com/books/prototyping/ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=48924 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Showcase/Portfolio examples
Looks like sortfolio is just lining clients up with vendors and taking a hands free approach. From their about page: "Does Sortfolio make any guarantees? Any web design firm is free to place their ad on Sortfolio, but Sortfolio doesn't review the ads, censor the ads (unless they are offensive), or make any warrantees or guarantees about the quality of a firm's work." http://sortfolio.com/about I agree on the expertise factor. I'm working with some internal projects that deal with competencies and ratings on people and knowledge. You can pull credentials, knowledge sharing statistics and a some other data to generate loose algorithims but that doesn't guarantee expertise and trust. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=48814 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Research methods when you only have 2-3 hours or 2-3 days
I grab some time with the stakeholder at the beginning to get a sense of the context of the goal. Who the users might be, what they need to accomplish, what they don%u2019t need to do, etc. are the main points to get down. They may not have all the answers but it%u2019s a start. I also turn to resources already in hand. I may have past work/research lying around, personas, mental models that I can turn to internally for reference. Next step is to scour the web for other data points (Safari, UX related sites and yes Twitter.) If time permits, I also quickly browse through my local city and university libraries (very lucky to have two high quality libraries) and my own collection of books. I mine out the data and research that are appropriate for the work at hand. After all that is done, slam it into a presentation, maybe do some initial sketches and recap with the team and stakeholders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=43514 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Remote usability testing
Hi Kevin, We do an extensive amount of remote usability testing at E&Y on our applications. From a technical point of view, we are a Notes shop so we use Sametime Meeting to view the screens and capture the test with Camtasia. In your case, if you have a video feed as well you'll be able to capture some physical reactions to questions or tasks which we can't do with our testing. Not sure if you were also looking for some logistical aspects to remote testing, but here are a few that we use. - We use conference calls that have a toll free option for observers and participants. We typically have our observers dial in 10-15 minutes early so we don't hear beeping throughout the test. We then stress to the observers to stay on mute until after the test is completed and questions are opened to everyone. Nothing worse then hearing a sidebar conversation or coughing attack that leaks into the test. - We send out our observation worksheets prior to the test in order to maintain a consistent note-taking style. Since all of our observers are remote, this also helps them stay on track with the questions. - Not sure if you're tests will be international or across time zones but we need to watch ours and make sure our invitations are correct. It sounds obvious, but coordinating 10-15 tests across the US, UK and India can sometimes get a little messy. - Translation hasn't been a problem often, but in some instances we've either IM'd or emailed the question to a participant if they were proficient at reading English but had trouble understanding the question over the phone. Jason On Thu, Mar 6, 2008 at 10:43 AM, Kevin Doyle <[EMAIL PROTECTED]> wrote: > I've been recently tasked with testing users on a call center > application... > here's the kicker -- the client doesn't want to foot the bill for air > travel. I will have access to video conferencing and I think that I will > be > able to use some kind of web conferencing software (like WebEx), but I've > never had to do anything like this. Does anyone have experience with > remote > usability testing? Any recommendations on how to carry this out? > > Thanks in advance! > k. > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Usability is more than...
I agree with Todd's criteria for evaluating usability. We have the same criteria plus we branch out learnability into memorability. In other words, can someone come into an application, start using it, walk away for a week or two and then come back in and interact without having to relearn everything. We recently built a CMS for internal sites and have been conducting training. Users come back a week or two later with similar questions from before. In that case, I think we need to work on memorability and need to adjust a few things. I'll also cast my vote, two if I could, that satisfaction plays a critical role in usability. I've observed many sessions where users aren't thrilled with certain aspects and become reluctant to use it. Jason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=26788 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Emotional Response Testing
Hi everyone, Our User Experience team at work is looking to begin Emotive or Emotional response testing on our internal web applications in the near future. We're starting to do some research on the topic to build out our methodology around this type of testing. So, does anyone have pointers on the subject, any presentations you've seen that are worth checking out, maybe some methodology that people are familiar with that could provide some insight? Is anyone out there now using a version of the Repertory Grid, Emotional Heuristics or just a great way of capturing user satisfaction? I'm also interested in reporting these findings and how they're accepted by management/clients. Thanks for the input! Jason Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
