I grab some time with the stakeholder at the beginning to get a sense
of the context of the goal.  Who the users might be, what they need
to accomplish, what they don%u2019t need to do, etc. are the main
points to get down.  They may not have all the answers but it%u2019s
a start.  

I also turn to resources already in hand.  I may have past
work/research lying around, personas, mental models that I can turn
to internally for reference.  Next step is to scour the web for other
data points (Safari, UX related sites and yes Twitter.)  If time
permits, I also quickly browse through my local city and university
libraries (very lucky to have two high quality libraries) and my own
collection of books.  I mine out the data and research that are
appropriate for the work at hand.  

After all that is done, slam it into a presentation, maybe do some
initial sketches and recap with the team and stakeholders.



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Posted from the new ixda.org
http://www.ixda.org/discuss?post=43514


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