Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Diane Disbro via Evergreen-general 
Thank you to everyone for their help!

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.org



On Thu, Jan 27, 2022 at 11:08 AM Cheryl Middleton <
cheryl.middle...@buncombecounty.org> wrote:

> I've just caught the tail end of this discussion so I'm not sure if our
> solution is pertinent to this issue.  We use patron's barcode as their
> authentication for all on-line/digital usage including Overdrive.  When we
> issue a replacement card for a lost or damaged one, we always ask if the
> patron uses the digital library. If the answer is yes, then we have a
> couple of staff members (it's not something everyone is authorized to do)
> who log into Overdrive support and merge the old and new records.  This
> gives patron access to any holds on the card that was just deactivated with
> issuance of a new card.
>
> *Cheryl Middleton*
>
> ​She/Her
> Branch Manager/Librarian
>
> Buncombe County Public Libraries
>
> Oakley/South Asheville Branch Library
>
> 749 Fairview Road, Asheville, NC 28803
>
>  *p. **(828) 250-4754 *
>
>
>
> *Respect. Honesty. Integrity. Collaboration. Equity*
>
>
> --
> *From:* Evergreen-general <
> evergreen-general-boun...@list.evergreen-ils.org> on behalf of Diane
> Disbro via Evergreen-general 
> *Sent:* Thursday, January 27, 2022 11:57 AM
> *To:* Jessica Woolford 
> *Cc:* Evergreen Discussion Group  >
> *Subject:* Re: [Evergreen-general] Old Barcode/Username Change
>
> There's the key. Both the old and new barcodes need to be active. We don't
> like patrons to have two active barcodes.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Thu, Jan 27, 2022 at 10:52 AM Jessica Woolford 
> wrote:
>
> Just want to offer some clarification. Before Bibliomation's upgrade to
> 3.6.5, if a patron's username matched their inactive barcode, they could
> still log into the OPAC, but the old barcode wouldn't work even though it
> was their username (I think because of this bug:
> https://bugs.launchpad.net/evergreen/+bug/1255561). After the upgrade, if
> their username was an old inactive barcode, they could not login at all in
> the TPAC version of the OPAC, even with their new barcode. We tested this
> on a test system we have running the Bootstrap OPAC, and the behavior is
> the same as it was in TPAC prior to our upgrade (they could log in with the
> new barcode but not the old one). Some community members generously tested
> this on TPAC running a later version, but were not able to replicate what
> we were seeing. So, we need to make sure there isn't some customization or
> unique configuration we're running that's causing this, but since we're
> going to be transitioning to Bootstrap eventually anyway and it's not a
> problem there, we felt a short term solution might be best. So, we wrote
> some SQL to update usernames of the affected patrons to their new barcodes.
>
> Our consortium only uses barcodes to authenticate to OverDrive, so they
> still would have had a problem logging into that service. We have learned
> that some of our libraries just leave the old barcode as active so they can
> continue to use it for OverDrive. The other option is that you can merge
> user IDs in OverDrive Marketplace (video on this here:
> https://resources.overdrive.com/merging-user-ids/).
>
> On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
> And I appreciate the opportunity to ask questions about this! Some of our
> patrons don't want to replace lost cards because they have set up accounts
> with OverDrive and don't want to have to start over. If they DON'T need to
> start over, we can tell them to continue to use their old number for their
> username.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
> No worries!
>
>
>
> *Dawn Dale, PINES Services Specialist - Circulation*
>
> --
>
> Georgia Public Library Service
>
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>
> (404) 291-2800, dd...@georgialibraries.org
>
> <https://www.facebook.com/georgialibraries>
> <https://www

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Cheryl Middleton via Evergreen-general 
I've just caught the tail end of this discussion so I'm not sure if our 
solution is pertinent to this issue.  We use patron's barcode as their 
authentication for all on-line/digital usage including Overdrive.  When we 
issue a replacement card for a lost or damaged one, we always ask if the patron 
uses the digital library. If the answer is yes, then we have a couple of staff 
members (it's not something everyone is authorized to do) who log into 
Overdrive support and merge the old and new records.  This gives patron access 
to any holds on the card that was just deactivated with issuance of a new card.

[cid:1ebd6c89-2a99-4ea4-bb84-4730fe27a685]

Cheryl Middleton

​She/Her

Branch Manager/Librarian

Buncombe County Public Libraries

Oakley/South Asheville Branch Library

749 Fairview Road, Asheville, NC 28803

 p. (828) 250-4754



Respect. Honesty. Integrity. Collaboration. Equity



From: Evergreen-general  on 
behalf of Diane Disbro via Evergreen-general 

Sent: Thursday, January 27, 2022 11:57 AM
To: Jessica Woolford 
Cc: Evergreen Discussion Group 
Subject: Re: [Evergreen-general] Old Barcode/Username Change

There's the key. Both the old and new barcodes need to be active. We don't like 
patrons to have two active barcodes.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.org<mailto:ddis...@scenicregional.org>



On Thu, Jan 27, 2022 at 10:52 AM Jessica Woolford 
mailto:jwoolf...@biblio.org>> wrote:
Just want to offer some clarification. Before Bibliomation's upgrade to 3.6.5, 
if a patron's username matched their inactive barcode, they could still log 
into the OPAC, but the old barcode wouldn't work even though it was their 
username (I think because of this bug: 
https://bugs.launchpad.net/evergreen/+bug/1255561). After the upgrade, if their 
username was an old inactive barcode, they could not login at all in the TPAC 
version of the OPAC, even with their new barcode. We tested this on a test 
system we have running the Bootstrap OPAC, and the behavior is the same as it 
was in TPAC prior to our upgrade (they could log in with the new barcode but 
not the old one). Some community members generously tested this on TPAC running 
a later version, but were not able to replicate what we were seeing. So, we 
need to make sure there isn't some customization or unique configuration we're 
running that's causing this, but since we're going to be transitioning to 
Bootstrap eventually anyway and it's not a problem there, we felt a short term 
solution might be best. So, we wrote some SQL to update usernames of the 
affected patrons to their new barcodes.

Our consortium only uses barcodes to authenticate to OverDrive, so they still 
would have had a problem logging into that service. We have learned that some 
of our libraries just leave the old barcode as active so they can continue to 
use it for OverDrive. The other option is that you can merge user IDs in 
OverDrive Marketplace (video on this here: 
https://resources.overdrive.com/merging-user-ids/).

On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general 
mailto:evergreen-general@list.evergreen-ils.org>>
 wrote:
And I appreciate the opportunity to ask questions about this! Some of our 
patrons don't want to replace lost cards because they have set up accounts with 
OverDrive and don't want to have to start over. If they DON'T need to start 
over, we can tell them to continue to use their old number for their username.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.org<mailto:ddis...@scenicregional.org>



On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general 
mailto:evergreen-general@list.evergreen-ils.org>>
 wrote:
No worries!



[https://lh5.googleusercontent.com/mSld-3jhgZRTV01xOECeXYFqhDyGcWkWKx8KwxpkQR8KPu12ZpGzpy5RooEgYKrsUSXvD6OUrarr3hn3_HyDJjlHjFwHLN10uojAw_fvFmTWIhb_34EYoHo7eEmhHGK76iOa62s7]

Dawn Dale, PINES Services Specialist - Circulation



Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 291-2800, dd...@georgialibraries.org<mailto:dd...@georgialibraries.org>


[https://lh5.googleusercontent.com/-PNZn_wjTxQDm-erFvg4FiI4Vud41GLPk9fi9OQWFzMN0igTnwFLe19POWzN27E40TJCjGE_0od7pUI4z-lRiNqzUf-7a2f4HyCqOiHFXIsdgKP5yBTLTnFvLD9z7g3JxFFTXzfv]<https://www.facebook.com/georgialibraries>[https://lh4.googleusercontent.com/L_G4B48NmKeAxhOIjrPcoCwkJLr1pWBABC35hvszH4938or6dpqo3Asfu6PjBBSiec3z_Yc7ymRoCClgDxqa07Ml6cM1SyijIdGdb4ZtEcGUDSBGMM7gx-hNOCesD8LmC9Q7mEsb]<https://www.twitter.com/georgialibs>[https://lh4.googleusercontent.com/tVQr_wVnEYwUk-AaAJBIDYcqJ_HcoZEewLhGpwA4ifMT_LsFTK0Pua1kqH1t2Ni9TH7JaPo04zqB_8rN72r8vB3HqQ2xNifWJj_V6nL3Aoqr3XY49Gj

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Jessica Woolford via Evergreen-general 
Diane, did you see the video I linked about merging in Marketplace? This is
what we're recommending to libraries. If you're using barcodes to
authenticate, then the "user id" is the barcode and it works the same way.

On Thu, Jan 27, 2022 at 11:57 AM Diane Disbro 
wrote:

> There's the key. Both the old and new barcodes need to be active. We don't
> like patrons to have two active barcodes.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Thu, Jan 27, 2022 at 10:52 AM Jessica Woolford 
> wrote:
>
>> Just want to offer some clarification. Before Bibliomation's upgrade to
>> 3.6.5, if a patron's username matched their inactive barcode, they could
>> still log into the OPAC, but the old barcode wouldn't work even though it
>> was their username (I think because of this bug:
>> https://bugs.launchpad.net/evergreen/+bug/1255561). After the upgrade,
>> if their username was an old inactive barcode, they could not login at all
>> in the TPAC version of the OPAC, even with their new barcode. We tested
>> this on a test system we have running the Bootstrap OPAC, and the behavior
>> is the same as it was in TPAC prior to our upgrade (they could log in with
>> the new barcode but not the old one). Some community members generously
>> tested this on TPAC running a later version, but were not able to replicate
>> what we were seeing. So, we need to make sure there isn't some
>> customization or unique configuration we're running that's causing this,
>> but since we're going to be transitioning to Bootstrap eventually anyway
>> and it's not a problem there, we felt a short term solution might be best.
>> So, we wrote some SQL to update usernames of the affected patrons to their
>> new barcodes.
>>
>> Our consortium only uses barcodes to authenticate to OverDrive, so they
>> still would have had a problem logging into that service. We have learned
>> that some of our libraries just leave the old barcode as active so they can
>> continue to use it for OverDrive. The other option is that you can merge
>> user IDs in OverDrive Marketplace (video on this here:
>> https://resources.overdrive.com/merging-user-ids/).
>>
>> On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general <
>> evergreen-general@list.evergreen-ils.org> wrote:
>>
>>> And I appreciate the opportunity to ask questions about this! Some of
>>> our patrons don't want to replace lost cards because they have set up
>>> accounts with OverDrive and don't want to have to start over. If they DON'T
>>> need to start over, we can tell them to continue to use their old number
>>> for their username.
>>>
>>> Diane Disbro
>>> Pronouns: she/her
>>> Circulation Coordinator
>>> Scenic Regional Library
>>> 251 Union Plaza Drive
>>> Union, MO 63084
>>> (636) 583-0652 ext  110
>>> ddis...@scenicregional.org
>>>
>>>
>>>
>>> On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general <
>>> evergreen-general@list.evergreen-ils.org> wrote:
>>>
 No worries!



 *Dawn Dale, PINES Services Specialist - Circulation*

 --

 Georgia Public Library Service

 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

 (404) 291-2800, dd...@georgialibraries.org

 
 
 

 Join our email list  for
 stories of Georgia libraries making an impact in our communities.



 On Thu, Jan 27, 2022 at 11:04 AM Gina Monti  wrote:

> Sorry, all on the Evergreen discussion page!  I sent this to the wrong
> email list-please disregard.
>
> It's supposed to go to our consortium's Evergreen list.  This is a
> Bibliomation situation we're fixing.
>
> On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale 
> wrote:
>
>> Hi Gina,
>>
>> We have seen some of this as well though I don't have any specific
>> example to share with you. I was going to open a bug but if you want to 
>> do
>> that I will add heat.
>>
>>
>>
>> *Dawn Dale, PINES Services Specialist - Circulation*
>>
>> --
>>
>> Georgia Public Library Service
>>
>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>
>> (404) 291-2800, dd...@georgialibraries.org
>>
>> 
>> 
>> 
>>
>> Join our email list  for
>> stories of Georgia libraries making an impact in our communities.
>>
>>
>>
>> On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
>>

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Morgan, Michele via Evergreen-general 
Judging from the discussion, this is a wider issue, so I checked Launchpad
for existing bugs and found some relevant ones, the first was just brought
up by Jessica:

#1255561  OPAC: username
that starts with a number is treated like a barcode
#1828456  AuthProxy
native login fails if username begins with a number
#1827296 
open-ils.auth.authenticate.init incorrectly checks if identifier is
username or barcode

While certainly related, it's unclear to me whether there are actually
duplicate bugs here. Because of that, and because there is code that can be
rebased/tested, I'm copying the dev list on this as well.

Also, here's a related wishlist item:

#1891708  Default
usernames should be changed when updating a patron barcode

Michele
--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org



On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> And I appreciate the opportunity to ask questions about this! Some of our
> patrons don't want to replace lost cards because they have set up accounts
> with OverDrive and don't want to have to start over. If they DON'T need to
> start over, we can tell them to continue to use their old number for their
> username.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> No worries!
>>
>>
>>
>> *Dawn Dale, PINES Services Specialist - Circulation*
>>
>> --
>>
>> Georgia Public Library Service
>>
>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>
>> (404) 291-2800, dd...@georgialibraries.org
>>
>> 
>> 
>> 
>>
>> Join our email list  for
>> stories of Georgia libraries making an impact in our communities.
>>
>>
>>
>> On Thu, Jan 27, 2022 at 11:04 AM Gina Monti  wrote:
>>
>>> Sorry, all on the Evergreen discussion page!  I sent this to the wrong
>>> email list-please disregard.
>>>
>>> It's supposed to go to our consortium's Evergreen list.  This is a
>>> Bibliomation situation we're fixing.
>>>
>>> On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale 
>>> wrote:
>>>
 Hi Gina,

 We have seen some of this as well though I don't have any specific
 example to share with you. I was going to open a bug but if you want to do
 that I will add heat.



 *Dawn Dale, PINES Services Specialist - Circulation*

 --

 Georgia Public Library Service

 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

 (404) 291-2800, dd...@georgialibraries.org

 
 
 

 Join our email list  for
 stories of Georgia libraries making an impact in our communities.



 On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
 evergreen-general@list.evergreen-ils.org> wrote:

> Hello Everyone,
>
> We contacted library directors individually on Friday with information
> on the issue some patrons were experiencing logging in through the OPAC.
> In short, older barcodes that were saved as their usernames needed to be
> changed to their current barcode in order to gain access.  Today we have
> globally changed all the affected patrons to have their usernames reflect
> their current barcode.
>
> We produced shared buckets for each library to keep track of the
> affected patrons for your records.  If you would like your shared bucket
> ID, please email me off list.
>
> Thank you most of all for your patience during this situation.  A
> reminder that when you are replacing a barcode, please replace the 
> username
> if the username isn't set to a unique field that the patron requested.
>
> --
> Gina Monti
> Evergreen Systems Specialist
> Bibliomation, Inc.
> (203) 577-4070 ext. 109
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
>
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>

>>>
>>> --
>>> Gina Monti
>>> Evergreen Systems Specialist
>>> Bibliomation, Inc.
>>> (203) 577-4070 ext. 109
>>>
>>

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Diane Disbro via Evergreen-general 
There's the key. Both the old and new barcodes need to be active. We don't
like patrons to have two active barcodes.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.org



On Thu, Jan 27, 2022 at 10:52 AM Jessica Woolford 
wrote:

> Just want to offer some clarification. Before Bibliomation's upgrade to
> 3.6.5, if a patron's username matched their inactive barcode, they could
> still log into the OPAC, but the old barcode wouldn't work even though it
> was their username (I think because of this bug:
> https://bugs.launchpad.net/evergreen/+bug/1255561). After the upgrade, if
> their username was an old inactive barcode, they could not login at all in
> the TPAC version of the OPAC, even with their new barcode. We tested this
> on a test system we have running the Bootstrap OPAC, and the behavior is
> the same as it was in TPAC prior to our upgrade (they could log in with the
> new barcode but not the old one). Some community members generously tested
> this on TPAC running a later version, but were not able to replicate what
> we were seeing. So, we need to make sure there isn't some customization or
> unique configuration we're running that's causing this, but since we're
> going to be transitioning to Bootstrap eventually anyway and it's not a
> problem there, we felt a short term solution might be best. So, we wrote
> some SQL to update usernames of the affected patrons to their new barcodes.
>
> Our consortium only uses barcodes to authenticate to OverDrive, so they
> still would have had a problem logging into that service. We have learned
> that some of our libraries just leave the old barcode as active so they can
> continue to use it for OverDrive. The other option is that you can merge
> user IDs in OverDrive Marketplace (video on this here:
> https://resources.overdrive.com/merging-user-ids/).
>
> On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> And I appreciate the opportunity to ask questions about this! Some of our
>> patrons don't want to replace lost cards because they have set up accounts
>> with OverDrive and don't want to have to start over. If they DON'T need to
>> start over, we can tell them to continue to use their old number for their
>> username.
>>
>> Diane Disbro
>> Pronouns: she/her
>> Circulation Coordinator
>> Scenic Regional Library
>> 251 Union Plaza Drive
>> Union, MO 63084
>> (636) 583-0652 ext  110
>> ddis...@scenicregional.org
>>
>>
>>
>> On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general <
>> evergreen-general@list.evergreen-ils.org> wrote:
>>
>>> No worries!
>>>
>>>
>>>
>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>
>>> --
>>>
>>> Georgia Public Library Service
>>>
>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>
>>> (404) 291-2800, dd...@georgialibraries.org
>>>
>>> 
>>> 
>>> 
>>>
>>> Join our email list  for
>>> stories of Georgia libraries making an impact in our communities.
>>>
>>>
>>>
>>> On Thu, Jan 27, 2022 at 11:04 AM Gina Monti  wrote:
>>>
 Sorry, all on the Evergreen discussion page!  I sent this to the wrong
 email list-please disregard.

 It's supposed to go to our consortium's Evergreen list.  This is a
 Bibliomation situation we're fixing.

 On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale 
 wrote:

> Hi Gina,
>
> We have seen some of this as well though I don't have any specific
> example to share with you. I was going to open a bug but if you want to do
> that I will add heat.
>
>
>
> *Dawn Dale, PINES Services Specialist - Circulation*
>
> --
>
> Georgia Public Library Service
>
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>
> (404) 291-2800, dd...@georgialibraries.org
>
> 
> 
> 
>
> Join our email list  for
> stories of Georgia libraries making an impact in our communities.
>
>
>
> On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Hello Everyone,
>>
>> We contacted library directors individually on Friday with
>> information on the issue some patrons were experiencing logging in 
>> through
>> the OPAC.  In short, older barcodes that were saved as their usernames
>> needed to be changed to their current barcode in order to gain access.
>> Today we have globally changed all the

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Jessica Woolford via Evergreen-general 
Just want to offer some clarification. Before Bibliomation's upgrade to
3.6.5, if a patron's username matched their inactive barcode, they could
still log into the OPAC, but the old barcode wouldn't work even though it
was their username (I think because of this bug:
https://bugs.launchpad.net/evergreen/+bug/1255561). After the upgrade, if
their username was an old inactive barcode, they could not login at all in
the TPAC version of the OPAC, even with their new barcode. We tested this
on a test system we have running the Bootstrap OPAC, and the behavior is
the same as it was in TPAC prior to our upgrade (they could log in with the
new barcode but not the old one). Some community members generously tested
this on TPAC running a later version, but were not able to replicate what
we were seeing. So, we need to make sure there isn't some customization or
unique configuration we're running that's causing this, but since we're
going to be transitioning to Bootstrap eventually anyway and it's not a
problem there, we felt a short term solution might be best. So, we wrote
some SQL to update usernames of the affected patrons to their new barcodes.

Our consortium only uses barcodes to authenticate to OverDrive, so they
still would have had a problem logging into that service. We have learned
that some of our libraries just leave the old barcode as active so they can
continue to use it for OverDrive. The other option is that you can merge
user IDs in OverDrive Marketplace (video on this here:
https://resources.overdrive.com/merging-user-ids/).

On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> And I appreciate the opportunity to ask questions about this! Some of our
> patrons don't want to replace lost cards because they have set up accounts
> with OverDrive and don't want to have to start over. If they DON'T need to
> start over, we can tell them to continue to use their old number for their
> username.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> No worries!
>>
>>
>>
>> *Dawn Dale, PINES Services Specialist - Circulation*
>>
>> --
>>
>> Georgia Public Library Service
>>
>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>
>> (404) 291-2800, dd...@georgialibraries.org
>>
>> 
>> 
>> 
>>
>> Join our email list  for
>> stories of Georgia libraries making an impact in our communities.
>>
>>
>>
>> On Thu, Jan 27, 2022 at 11:04 AM Gina Monti  wrote:
>>
>>> Sorry, all on the Evergreen discussion page!  I sent this to the wrong
>>> email list-please disregard.
>>>
>>> It's supposed to go to our consortium's Evergreen list.  This is a
>>> Bibliomation situation we're fixing.
>>>
>>> On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale 
>>> wrote:
>>>
 Hi Gina,

 We have seen some of this as well though I don't have any specific
 example to share with you. I was going to open a bug but if you want to do
 that I will add heat.



 *Dawn Dale, PINES Services Specialist - Circulation*

 --

 Georgia Public Library Service

 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

 (404) 291-2800, dd...@georgialibraries.org

 
 
 

 Join our email list  for
 stories of Georgia libraries making an impact in our communities.



 On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
 evergreen-general@list.evergreen-ils.org> wrote:

> Hello Everyone,
>
> We contacted library directors individually on Friday with information
> on the issue some patrons were experiencing logging in through the OPAC.
> In short, older barcodes that were saved as their usernames needed to be
> changed to their current barcode in order to gain access.  Today we have
> globally changed all the affected patrons to have their usernames reflect
> their current barcode.
>
> We produced shared buckets for each library to keep track of the
> affected patrons for your records.  If you would like your shared bucket
> ID, please email me off list.
>
> Thank you most of all for your patience during this situation.  A
> reminder that when you are replacing a barcode, please replace the 
> username
> if the username isn't set to a unique field that the patron

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Diane Disbro via Evergreen-general 
And I appreciate the opportunity to ask questions about this! Some of our
patrons don't want to replace lost cards because they have set up accounts
with OverDrive and don't want to have to start over. If they DON'T need to
start over, we can tell them to continue to use their old number for their
username.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.org



On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> No worries!
>
>
>
> *Dawn Dale, PINES Services Specialist - Circulation*
>
> --
>
> Georgia Public Library Service
>
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>
> (404) 291-2800, dd...@georgialibraries.org
>
> 
> 
> 
>
> Join our email list  for
> stories of Georgia libraries making an impact in our communities.
>
>
>
> On Thu, Jan 27, 2022 at 11:04 AM Gina Monti  wrote:
>
>> Sorry, all on the Evergreen discussion page!  I sent this to the wrong
>> email list-please disregard.
>>
>> It's supposed to go to our consortium's Evergreen list.  This is a
>> Bibliomation situation we're fixing.
>>
>> On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale 
>> wrote:
>>
>>> Hi Gina,
>>>
>>> We have seen some of this as well though I don't have any specific
>>> example to share with you. I was going to open a bug but if you want to do
>>> that I will add heat.
>>>
>>>
>>>
>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>
>>> --
>>>
>>> Georgia Public Library Service
>>>
>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>
>>> (404) 291-2800, dd...@georgialibraries.org
>>>
>>> 
>>> 
>>> 
>>>
>>> Join our email list  for
>>> stories of Georgia libraries making an impact in our communities.
>>>
>>>
>>>
>>> On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
>>> evergreen-general@list.evergreen-ils.org> wrote:
>>>
 Hello Everyone,

 We contacted library directors individually on Friday with information
 on the issue some patrons were experiencing logging in through the OPAC.
 In short, older barcodes that were saved as their usernames needed to be
 changed to their current barcode in order to gain access.  Today we have
 globally changed all the affected patrons to have their usernames reflect
 their current barcode.

 We produced shared buckets for each library to keep track of the
 affected patrons for your records.  If you would like your shared bucket
 ID, please email me off list.

 Thank you most of all for your patience during this situation.  A
 reminder that when you are replacing a barcode, please replace the username
 if the username isn't set to a unique field that the patron requested.

 --
 Gina Monti
 Evergreen Systems Specialist
 Bibliomation, Inc.
 (203) 577-4070 ext. 109
 ___
 Evergreen-general mailing list
 Evergreen-general@list.evergreen-ils.org
 http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

>>>
>>
>> --
>> Gina Monti
>> Evergreen Systems Specialist
>> Bibliomation, Inc.
>> (203) 577-4070 ext. 109
>>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
___
Evergreen-general mailing list
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http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Dawn Dale via Evergreen-general 
No worries!



*Dawn Dale, PINES Services Specialist - Circulation*

--

Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 291-2800, dd...@georgialibraries.org





Join our email list  for stories
of Georgia libraries making an impact in our communities.



On Thu, Jan 27, 2022 at 11:04 AM Gina Monti  wrote:

> Sorry, all on the Evergreen discussion page!  I sent this to the wrong
> email list-please disregard.
>
> It's supposed to go to our consortium's Evergreen list.  This is a
> Bibliomation situation we're fixing.
>
> On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale 
> wrote:
>
>> Hi Gina,
>>
>> We have seen some of this as well though I don't have any specific
>> example to share with you. I was going to open a bug but if you want to do
>> that I will add heat.
>>
>>
>>
>> *Dawn Dale, PINES Services Specialist - Circulation*
>>
>> --
>>
>> Georgia Public Library Service
>>
>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>
>> (404) 291-2800, dd...@georgialibraries.org
>>
>> 
>> 
>> 
>>
>> Join our email list  for
>> stories of Georgia libraries making an impact in our communities.
>>
>>
>>
>> On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
>> evergreen-general@list.evergreen-ils.org> wrote:
>>
>>> Hello Everyone,
>>>
>>> We contacted library directors individually on Friday with information
>>> on the issue some patrons were experiencing logging in through the OPAC.
>>> In short, older barcodes that were saved as their usernames needed to be
>>> changed to their current barcode in order to gain access.  Today we have
>>> globally changed all the affected patrons to have their usernames reflect
>>> their current barcode.
>>>
>>> We produced shared buckets for each library to keep track of the
>>> affected patrons for your records.  If you would like your shared bucket
>>> ID, please email me off list.
>>>
>>> Thank you most of all for your patience during this situation.  A
>>> reminder that when you are replacing a barcode, please replace the username
>>> if the username isn't set to a unique field that the patron requested.
>>>
>>> --
>>> Gina Monti
>>> Evergreen Systems Specialist
>>> Bibliomation, Inc.
>>> (203) 577-4070 ext. 109
>>> ___
>>> Evergreen-general mailing list
>>> Evergreen-general@list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
>>
>
> --
> Gina Monti
> Evergreen Systems Specialist
> Bibliomation, Inc.
> (203) 577-4070 ext. 109
>
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Gina Monti via Evergreen-general 
Sorry, all on the Evergreen discussion page!  I sent this to the wrong
email list-please disregard.

It's supposed to go to our consortium's Evergreen list.  This is a
Bibliomation situation we're fixing.

On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale 
wrote:

> Hi Gina,
>
> We have seen some of this as well though I don't have any specific example
> to share with you. I was going to open a bug but if you want to do that I
> will add heat.
>
>
>
> *Dawn Dale, PINES Services Specialist - Circulation*
>
> --
>
> Georgia Public Library Service
>
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>
> (404) 291-2800, dd...@georgialibraries.org
>
> 
> 
> 
>
> Join our email list  for
> stories of Georgia libraries making an impact in our communities.
>
>
>
> On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Hello Everyone,
>>
>> We contacted library directors individually on Friday with information on
>> the issue some patrons were experiencing logging in through the OPAC.  In
>> short, older barcodes that were saved as their usernames needed to be
>> changed to their current barcode in order to gain access.  Today we have
>> globally changed all the affected patrons to have their usernames reflect
>> their current barcode.
>>
>> We produced shared buckets for each library to keep track of the affected
>> patrons for your records.  If you would like your shared bucket ID, please
>> email me off list.
>>
>> Thank you most of all for your patience during this situation.  A
>> reminder that when you are replacing a barcode, please replace the username
>> if the username isn't set to a unique field that the patron requested.
>>
>> --
>> Gina Monti
>> Evergreen Systems Specialist
>> Bibliomation, Inc.
>> (203) 577-4070 ext. 109
>> ___
>> Evergreen-general mailing list
>> Evergreen-general@list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
>

-- 
Gina Monti
Evergreen Systems Specialist
Bibliomation, Inc.
(203) 577-4070 ext. 109
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Dawn Dale via Evergreen-general 
Hi Gina,
That should be a setting. We don't tie usernames to user barcodes.



*Dawn Dale, PINES Services Specialist - Circulation*

--

Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 291-2800, dd...@georgialibraries.org





Join our email list  for stories
of Georgia libraries making an impact in our communities.



On Thu, Jan 27, 2022 at 11:02 AM Gina Monti via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> That's a good question.  The eresources accounts are handled differently
> so changing the username in Evergreen won't affect those accounts.  The
> patron would need to enter the new barcode anyway in order to gain access.
> If the username isn't filled out to the current barcode, they will be
> blocked from using the OPAC.
>
> On Thu, Jan 27, 2022 at 10:58 AM Diane Disbro 
> wrote:
>
>> If we don't reset the Username to match the new patron barcode, will the
>> patron be able to continue to use their eResource accounts with the old
>> barcode and not have to create a new account and begin again placing holds?
>>
>> Thank you.
>>
>> Diane Disbro
>> Pronouns: she/her
>> Circulation Coordinator
>> Scenic Regional Library
>> 251 Union Plaza Drive
>> Union, MO 63084
>> (636) 583-0652 ext  110
>> ddis...@scenicregional.org
>>
>>
>>
>> On Thu, Jan 27, 2022 at 9:37 AM Gina Monti via Evergreen-general <
>> evergreen-general@list.evergreen-ils.org> wrote:
>>
>>> Hello Everyone,
>>>
>>> We contacted library directors individually on Friday with information
>>> on the issue some patrons were experiencing logging in through the OPAC.
>>> In short, older barcodes that were saved as their usernames needed to be
>>> changed to their current barcode in order to gain access.  Today we have
>>> globally changed all the affected patrons to have their usernames reflect
>>> their current barcode.
>>>
>>> We produced shared buckets for each library to keep track of the
>>> affected patrons for your records.  If you would like your shared bucket
>>> ID, please email me off list.
>>>
>>> Thank you most of all for your patience during this situation.  A
>>> reminder that when you are replacing a barcode, please replace the username
>>> if the username isn't set to a unique field that the patron requested.
>>>
>>> --
>>> Gina Monti
>>> Evergreen Systems Specialist
>>> Bibliomation, Inc.
>>> (203) 577-4070 ext. 109
>>> ___
>>> Evergreen-general mailing list
>>> Evergreen-general@list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
>>
>
> --
> Gina Monti
> Evergreen Systems Specialist
> Bibliomation, Inc.
> (203) 577-4070 ext. 109
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Gina Monti via Evergreen-general 
That's a good question.  The eresources accounts are handled differently so
changing the username in Evergreen won't affect those accounts.  The patron
would need to enter the new barcode anyway in order to gain access.  If the
username isn't filled out to the current barcode, they will be blocked from
using the OPAC.

On Thu, Jan 27, 2022 at 10:58 AM Diane Disbro 
wrote:

> If we don't reset the Username to match the new patron barcode, will the
> patron be able to continue to use their eResource accounts with the old
> barcode and not have to create a new account and begin again placing holds?
>
> Thank you.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Thu, Jan 27, 2022 at 9:37 AM Gina Monti via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Hello Everyone,
>>
>> We contacted library directors individually on Friday with information on
>> the issue some patrons were experiencing logging in through the OPAC.  In
>> short, older barcodes that were saved as their usernames needed to be
>> changed to their current barcode in order to gain access.  Today we have
>> globally changed all the affected patrons to have their usernames reflect
>> their current barcode.
>>
>> We produced shared buckets for each library to keep track of the affected
>> patrons for your records.  If you would like your shared bucket ID, please
>> email me off list.
>>
>> Thank you most of all for your patience during this situation.  A
>> reminder that when you are replacing a barcode, please replace the username
>> if the username isn't set to a unique field that the patron requested.
>>
>> --
>> Gina Monti
>> Evergreen Systems Specialist
>> Bibliomation, Inc.
>> (203) 577-4070 ext. 109
>> ___
>> Evergreen-general mailing list
>> Evergreen-general@list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
>

-- 
Gina Monti
Evergreen Systems Specialist
Bibliomation, Inc.
(203) 577-4070 ext. 109
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Dawn Dale via Evergreen-general 
Hi Gina,

We have seen some of this as well though I don't have any specific example
to share with you. I was going to open a bug but if you want to do that I
will add heat.



*Dawn Dale, PINES Services Specialist - Circulation*

--

Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 291-2800, dd...@georgialibraries.org





Join our email list  for stories
of Georgia libraries making an impact in our communities.



On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hello Everyone,
>
> We contacted library directors individually on Friday with information on
> the issue some patrons were experiencing logging in through the OPAC.  In
> short, older barcodes that were saved as their usernames needed to be
> changed to their current barcode in order to gain access.  Today we have
> globally changed all the affected patrons to have their usernames reflect
> their current barcode.
>
> We produced shared buckets for each library to keep track of the affected
> patrons for your records.  If you would like your shared bucket ID, please
> email me off list.
>
> Thank you most of all for your patience during this situation.  A reminder
> that when you are replacing a barcode, please replace the username if the
> username isn't set to a unique field that the patron requested.
>
> --
> Gina Monti
> Evergreen Systems Specialist
> Bibliomation, Inc.
> (203) 577-4070 ext. 109
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
___
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Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Dawn Dale via Evergreen-general 
Hi Diane,
As long as they use their old barcode to login to the 3rd party they should
be fine.



*Dawn Dale, PINES Services Specialist - Circulation*

--

Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 291-2800, dd...@georgialibraries.org





Join our email list  for stories
of Georgia libraries making an impact in our communities.



On Thu, Jan 27, 2022 at 10:58 AM Diane Disbro via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> If we don't reset the Username to match the new patron barcode, will the
> patron be able to continue to use their eResource accounts with the old
> barcode and not have to create a new account and begin again placing holds?
>
> Thank you.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Thu, Jan 27, 2022 at 9:37 AM Gina Monti via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Hello Everyone,
>>
>> We contacted library directors individually on Friday with information on
>> the issue some patrons were experiencing logging in through the OPAC.  In
>> short, older barcodes that were saved as their usernames needed to be
>> changed to their current barcode in order to gain access.  Today we have
>> globally changed all the affected patrons to have their usernames reflect
>> their current barcode.
>>
>> We produced shared buckets for each library to keep track of the affected
>> patrons for your records.  If you would like your shared bucket ID, please
>> email me off list.
>>
>> Thank you most of all for your patience during this situation.  A
>> reminder that when you are replacing a barcode, please replace the username
>> if the username isn't set to a unique field that the patron requested.
>>
>> --
>> Gina Monti
>> Evergreen Systems Specialist
>> Bibliomation, Inc.
>> (203) 577-4070 ext. 109
>> ___
>> Evergreen-general mailing list
>> Evergreen-general@list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
___
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Re: [Evergreen-general] Old Barcode/Username Change

2022-01-27 Thread Diane Disbro via Evergreen-general 
If we don't reset the Username to match the new patron barcode, will the
patron be able to continue to use their eResource accounts with the old
barcode and not have to create a new account and begin again placing holds?

Thank you.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.org



On Thu, Jan 27, 2022 at 9:37 AM Gina Monti via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hello Everyone,
>
> We contacted library directors individually on Friday with information on
> the issue some patrons were experiencing logging in through the OPAC.  In
> short, older barcodes that were saved as their usernames needed to be
> changed to their current barcode in order to gain access.  Today we have
> globally changed all the affected patrons to have their usernames reflect
> their current barcode.
>
> We produced shared buckets for each library to keep track of the affected
> patrons for your records.  If you would like your shared bucket ID, please
> email me off list.
>
> Thank you most of all for your patience during this situation.  A reminder
> that when you are replacing a barcode, please replace the username if the
> username isn't set to a unique field that the patron requested.
>
> --
> Gina Monti
> Evergreen Systems Specialist
> Bibliomation, Inc.
> (203) 577-4070 ext. 109
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
___
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