Re: ??? on outlook folders

2003-10-01 Thread Doug Schaible

Its a language pack issue.

I support both english and japanese users and I see this whenever I open a
japanese user's mailbox on a machine that doesn't have the east asian
character sets.

Make sure you have the correct locales loading in Exchange and that each
client has the appropriate language packs on their OS.

One careful note, it's possible have the ??? written back to the Exchange
IS so that even a user with the correct language sees only ??? 
Unfortunately I haven't been able to determine how this happened yet.

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??? on outlook folders

2003-09-30 Thread Watkins V
Dear all,

I have one user only who when he opens his mailbox in outlook 98 sees most
of his mail folders as ???I cannot see why.  Nothing on technet etc.

Exchange 5.5 latest sp, nt 4.0 sp6a etc.

Thanks


Vanessa Watkins
Network Manager
Royal Holloway, University of London
Tel: 01784 443728
email: [EMAIL PROTECTED]


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RE: ??? on outlook folders

2003-09-30 Thread Martin Blackstone
What happens when you open it from another PC? Do you have something other
than OL98 you can test this with?

-Original Message-
From: Watkins V [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, September 30, 2003 8:42 AM
To: Exchange Discussions
Subject: ??? on outlook folders

Dear all,

I have one user only who when he opens his mailbox in outlook 98 sees most
of his mail folders as ???I cannot see why.  Nothing on technet etc.

Exchange 5.5 latest sp, nt 4.0 sp6a etc.

Thanks


Vanessa Watkins
Network Manager
Royal Holloway, University of London
Tel: 01784 443728
email: [EMAIL PROTECTED]


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Re: ??? on outlook folders

2003-09-30 Thread Tony Hlabse
Sounds like a language pack issue. Does he travel quite a bit?

From: Watkins V [EMAIL PROTECTED]
Reply-To: Exchange Discussions [EMAIL PROTECTED]
To: Exchange Discussions [EMAIL PROTECTED]
Subject: ??? on outlook folders
Date: Tue, 30 Sep 2003 16:41:47 +0100
Dear all,

I have one user only who when he opens his mailbox in outlook 98 sees most
of his mail folders as ???I cannot see why.  Nothing on technet etc.
Exchange 5.5 latest sp, nt 4.0 sp6a etc.

Thanks

Vanessa Watkins
Network Manager
Royal Holloway, University of London
Tel: 01784 443728
email: [EMAIL PROTECTED]
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RE: ??? on outlook folders

2003-09-30 Thread Watkins V
I've tried it on my machine with outlook 2000 and it still happens.  I think
he has never been able to see those folder names properly,
Thanks
Vanessa

-Original Message-
From: Tony Hlabse [mailto:[EMAIL PROTECTED] 
Sent: 30 September 2003 16:45
To: Exchange Discussions
Subject: Re: ??? on outlook folders


Sounds like a language pack issue. Does he travel quite a bit?


From: Watkins V [EMAIL PROTECTED]
Reply-To: Exchange Discussions [EMAIL PROTECTED]
To: Exchange Discussions [EMAIL PROTECTED]
Subject: ??? on outlook folders
Date: Tue, 30 Sep 2003 16:41:47 +0100

Dear all,

I have one user only who when he opens his mailbox in outlook 98 sees most
of his mail folders as ???I cannot see why.  Nothing on technet etc.

Exchange 5.5 latest sp, nt 4.0 sp6a etc.

Thanks


Vanessa Watkins
Network Manager
Royal Holloway, University of London
Tel: 01784 443728
email: [EMAIL PROTECTED]


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RE: ??? on outlook folders

2003-09-30 Thread Martin Blackstone
What folders are they? Can you rename them? 

-Original Message-
From: Watkins V [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, September 30, 2003 8:57 AM
To: Exchange Discussions
Subject: RE: ??? on outlook folders

I've tried it on my machine with outlook 2000 and it still happens.  I think
he has never been able to see those folder names properly,
Thanks
Vanessa

-Original Message-
From: Tony Hlabse [mailto:[EMAIL PROTECTED] 
Sent: 30 September 2003 16:45
To: Exchange Discussions
Subject: Re: ??? on outlook folders


Sounds like a language pack issue. Does he travel quite a bit?


From: Watkins V [EMAIL PROTECTED]
Reply-To: Exchange Discussions [EMAIL PROTECTED]
To: Exchange Discussions [EMAIL PROTECTED]
Subject: ??? on outlook folders
Date: Tue, 30 Sep 2003 16:41:47 +0100

Dear all,

I have one user only who when he opens his mailbox in outlook 98 sees most
of his mail folders as ???I cannot see why.  Nothing on technet etc.

Exchange 5.5 latest sp, nt 4.0 sp6a etc.

Thanks


Vanessa Watkins
Network Manager
Royal Holloway, University of London
Tel: 01784 443728
email: [EMAIL PROTECTED]


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RE: ??? on outlook folders

2003-09-30 Thread Ben Winzenz
Try starting Outlook with the /resetfolders switch? 


Ben Winzenz
Network Engineer
Gardner  White
(317) 581-1580 ext 418


-Original Message-
From: Watkins V [mailto:[EMAIL PROTECTED] 
Posted At: Tuesday, September 30, 2003 10:57 AM
Posted To: Exchange (Swynk)
Conversation: ??? on outlook folders
Subject: RE: ??? on outlook folders


I've tried it on my machine with outlook 2000 and it still happens.  I
think he has never been able to see those folder names properly, Thanks
Vanessa

-Original Message-
From: Tony Hlabse [mailto:[EMAIL PROTECTED]
Sent: 30 September 2003 16:45
To: Exchange Discussions
Subject: Re: ??? on outlook folders


Sounds like a language pack issue. Does he travel quite a bit?


From: Watkins V [EMAIL PROTECTED]
Reply-To: Exchange Discussions [EMAIL PROTECTED]
To: Exchange Discussions [EMAIL PROTECTED]
Subject: ??? on outlook folders
Date: Tue, 30 Sep 2003 16:41:47 +0100

Dear all,

I have one user only who when he opens his mailbox in outlook 98 sees
most
of his mail folders as ???I cannot see why.  Nothing on technet etc.

Exchange 5.5 latest sp, nt 4.0 sp6a etc.

Thanks


Vanessa Watkins
Network Manager
Royal Holloway, University of London
Tel: 01784 443728
email: [EMAIL PROTECTED]


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RE: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)

2002-03-20 Thread Paul Bouzan

Tony,

Great news.  Have a good day!

PBB.


-Original Message-
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 20 March 2002 01:14
To: Exchange Discussions
Subject: RE: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)


Hi Paul,

Thanks very much for the advice. I did what you suggested and the problem is
now fixed. The files involved were mbdperf.dll, mtaperf.dll, perfdsa.dll and
msesperf.dll. That's a great relief. There's nothing like disappearing
e-mail to invoke the wrath of the users. Thanks again Paul.

Regards
Tony

Hi Tony,

Yeah, the sp upgrade is crucial to every file.  I cannot vouch for your
particular problem but with most probs after an sp this is the most usual
issue.  I had a major crash last night which got me onto a 23 hour day and
two hours of it could have been saved if the admin had actually ran sp4
successfully BEFORE calling me out (still fresh in my mind)!

Let me know how you get on.

Regards

Paul.


-Original Message-
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 19 March 2002 23:59
To: Exchange Discussions
Subject: RE: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)


Thanks Paul,

I think there was at lease one file skipped when I installed SP4. I will
follow your advice and attempt a reinstall shortly.

Regards
Tony

Did you skip any files that the SP update said were in use?  You MUST
upgrade every last bit.

I would suggest re-running SP4, ensure that perfmon isn't running and
ensuring that every file is updated.  If it stops on a file that cannot be
updated then bosh out of the upgrade, rename the existing file and start
again.

Good luck

PBB
~ndi


-Original Message-
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 19 March 2002 22:52
To: Exchange Discussions
Subject: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)


Hi Everyone,

I installed Service Pack 4 on my Exchange 5.5 server last Friday and since
then all mail users have had a weird problem with disappearing mail in their
Outlook folders. At first the mail completely disappears when the user tries
to sort it by Subject. It then returns when sorted by From or
Received. In a few cases mail cannot be displayed in the Sent Items
folder at all. 
At first I thought it was just user error but the whole site has this
problem to one degree or another. Any ideas??

Regards
Tony


Tony McCarthy
Systems Engineer
OSI Software
Auckland
New Zealand
Ph:   64 09 522 5909 (Auckland)
Fax: 64 09 522 5901 (Auckland)
Mob: 021 703035 (NZ)

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Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)

2002-03-19 Thread Tony McCarthy

Hi Everyone,

I installed Service Pack 4 on my Exchange 5.5 server last Friday and since
then all mail users have had a weird problem with disappearing mail in their
Outlook folders. At first the mail completely disappears when the user tries
to sort it by Subject. It then returns when sorted by From or
Received.
In a few cases mail cannot be displayed in the Sent Items folder at all. 
At first I thought it was just user error but the whole site has this
problem to one degree or another. Any ideas??

Regards
Tony


Tony McCarthy
Systems Engineer
OSI Software
Auckland
New Zealand
Ph:   64 09 522 5909 (Auckland)
Fax: 64 09 522 5901 (Auckland)
Mob: 021 703035 (NZ)

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RE: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)

2002-03-19 Thread Paul Bouzan

Did you skip any files that the SP update said were in use?  You MUST
upgrade every last bit.

I would suggest re-running SP4, ensure that perfmon isn't running and
ensuring that every file is updated.  If it stops on a file that cannot be
updated then bosh out of the upgrade, rename the existing file and start
again.

Good luck

PBB
~ndi


-Original Message-
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 19 March 2002 22:52
To: Exchange Discussions
Subject: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)


Hi Everyone,

I installed Service Pack 4 on my Exchange 5.5 server last Friday and since
then all mail users have had a weird problem with disappearing mail in their
Outlook folders. At first the mail completely disappears when the user tries
to sort it by Subject. It then returns when sorted by From or
Received.
In a few cases mail cannot be displayed in the Sent Items folder at all. 
At first I thought it was just user error but the whole site has this
problem to one degree or another. Any ideas??

Regards
Tony


Tony McCarthy
Systems Engineer
OSI Software
Auckland
New Zealand
Ph:   64 09 522 5909 (Auckland)
Fax: 64 09 522 5901 (Auckland)
Mob: 021 703035 (NZ)

_
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RE: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)

2002-03-19 Thread Tony McCarthy

Thanks Paul,

I think there was at lease one file skipped when I installed SP4. I will
follow your advice and attempt a reinstall shortly.

Regards
Tony

Did you skip any files that the SP update said were in use?  You MUST
upgrade every last bit.

I would suggest re-running SP4, ensure that perfmon isn't running and
ensuring that every file is updated.  If it stops on a file that cannot be
updated then bosh out of the upgrade, rename the existing file and start
again.

Good luck

PBB
~ndi


-Original Message-
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 19 March 2002 22:52
To: Exchange Discussions
Subject: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)


Hi Everyone,

I installed Service Pack 4 on my Exchange 5.5 server last Friday and since
then all mail users have had a weird problem with disappearing mail in their
Outlook folders. At first the mail completely disappears when the user tries
to sort it by Subject. It then returns when sorted by From or
Received.
In a few cases mail cannot be displayed in the Sent Items folder at all. 
At first I thought it was just user error but the whole site has this
problem to one degree or another. Any ideas??

Regards
Tony


Tony McCarthy
Systems Engineer
OSI Software
Auckland
New Zealand
Ph:   64 09 522 5909 (Auckland)
Fax: 64 09 522 5901 (Auckland)
Mob: 021 703035 (NZ)

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RE: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)

2002-03-19 Thread Paul Bouzan

Hi Tony,

Yeah, the sp upgrade is crucial to every file.  I cannot vouch for your
particular problem but with most probs after an sp this is the most usual
issue.  I had a major crash last night which got me onto a 23 hour day and
two hours of it could have been saved if the admin had actually ran sp4
successfully BEFORE calling me out (still fresh in my mind)!

Let me know how you get on.

Regards

Paul.


-Original Message-
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 19 March 2002 23:59
To: Exchange Discussions
Subject: RE: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)


Thanks Paul,

I think there was at lease one file skipped when I installed SP4. I will
follow your advice and attempt a reinstall shortly.

Regards
Tony

Did you skip any files that the SP update said were in use?  You MUST
upgrade every last bit.

I would suggest re-running SP4, ensure that perfmon isn't running and
ensuring that every file is updated.  If it stops on a file that cannot be
updated then bosh out of the upgrade, rename the existing file and start
again.

Good luck

PBB
~ndi


-Original Message-
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 19 March 2002 22:52
To: Exchange Discussions
Subject: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)


Hi Everyone,

I installed Service Pack 4 on my Exchange 5.5 server last Friday and since
then all mail users have had a weird problem with disappearing mail in their
Outlook folders. At first the mail completely disappears when the user tries
to sort it by Subject. It then returns when sorted by From or
Received.
In a few cases mail cannot be displayed in the Sent Items folder at all. 
At first I thought it was just user error but the whole site has this
problem to one degree or another. Any ideas??

Regards
Tony


Tony McCarthy
Systems Engineer
OSI Software
Auckland
New Zealand
Ph:   64 09 522 5909 (Auckland)
Fax: 64 09 522 5901 (Auckland)
Mob: 021 703035 (NZ)

_
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RE: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)

2002-03-19 Thread Tony McCarthy

Hi Paul,

Thanks very much for the advice. I did what you suggested and the problem
is now fixed. The files involved were mbdperf.dll, mtaperf.dll, perfdsa.dll
and msesperf.dll. That's a great relief. There's nothing like disappearing
e-mail to invoke the wrath of the users. Thanks again Paul.

Regards
Tony

Hi Tony,

Yeah, the sp upgrade is crucial to every file.  I cannot vouch for your
particular problem but with most probs after an sp this is the most usual
issue.  I had a major crash last night which got me onto a 23 hour day and
two hours of it could have been saved if the admin had actually ran sp4
successfully BEFORE calling me out (still fresh in my mind)!

Let me know how you get on.

Regards

Paul.


-Original Message-
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 19 March 2002 23:59
To: Exchange Discussions
Subject: RE: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)


Thanks Paul,

I think there was at lease one file skipped when I installed SP4. I will
follow your advice and attempt a reinstall shortly.

Regards
Tony

Did you skip any files that the SP update said were in use?  You MUST
upgrade every last bit.

I would suggest re-running SP4, ensure that perfmon isn't running and
ensuring that every file is updated.  If it stops on a file that cannot be
updated then bosh out of the upgrade, rename the existing file and start
again.

Good luck

PBB
~ndi


-Original Message-
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 19 March 2002 22:52
To: Exchange Discussions
Subject: Disappearing e-mail in Outlook folders (Exch 5.5 SP 4)


Hi Everyone,

I installed Service Pack 4 on my Exchange 5.5 server last Friday and since
then all mail users have had a weird problem with disappearing mail in their
Outlook folders. At first the mail completely disappears when the user tries
to sort it by Subject. It then returns when sorted by From or
Received.
In a few cases mail cannot be displayed in the Sent Items folder at all. 
At first I thought it was just user error but the whole site has this
problem to one degree or another. Any ideas??

Regards
Tony


Tony McCarthy
Systems Engineer
OSI Software
Auckland
New Zealand
Ph:   64 09 522 5909 (Auckland)
Fax: 64 09 522 5901 (Auckland)
Mob: 021 703035 (NZ)

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List posting FAQ:   http://www.swinc.com/resource/exch_faq.htm
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