RE: Sent Item

2002-11-14 Thread Roger Seielstad
Actually, we're not to mention Peregrine. ;)

--
Roger D. Seielstad - MCSE
Sr. Systems Administrator
Inovis - Formerly Harbinger and Extricity
Atlanta, GA


 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net] 
 Sent: Thursday, November 14, 2002 12:45 AM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 Not to mention Peregrine!
 
 Edgar J. Crowley Jr.
 Technical Consultant
 Windows  Messaging Platforms Practice
 hp Services
 *510-612-3365
 *[EMAIL PROTECTED]
 
 
 
 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
 Sent: Wednesday, November 13, 2002 6:12 AM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 Woohooo!  But why only $50?  Seems like it should be $50/hr 
 or something
 like that . . . With a minimum charge, of course!
 
 James Winzenz, MCSE, A+
 Associate Systems Administrator
 InovisTM, formerly Harbinger and Extricity
 
 
 -Original Message-
 From: Schwartz, Jim [mailto:JSchwartz;BBandT.com] 
 Sent: Wednesday, November 13, 2002 9:02 AM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 Amen! You'd be surprised how many times that important 
 document isn't
 worth the $50.00 charge to their cost center.
 
 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net] 
 Sent: Tuesday, November 12, 2002 9:17 PM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 3. Ask the user for his cost center number to which to charge 
 the costs
 of the restore.  That'll usually scare 'em off!
 
 Ed Crowley MCSE+Internet MVP kcCC+I
 Tech Consultant
 hp Services
 Protecting the world from PSTs and Bricked Backups!
 
 
 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
 Sent: Tuesday, November 12, 2002 9:48 AM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 1.  restore from backup
 2.  have the user request that the person he/she sent the 
 email to send
 it back to him/her.
 
 James Winzenz, MCSE, A+
 Associate Systems Administrator
 InovisTM, formerly Harbinger and Extricity
 
 
 -Original Message-
 From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
 Sent: Tuesday, November 12, 2002 11:44 AM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 I did not implement the Ed Crowley Never Restore Method and the
 retention was not set. What other options do I have to 
 restore the send
 item? Thank Everyone
 
 Tony
 
 -Original Message-
 From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
 Sent: Tuesday, November 12, 2002 8:02 AM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 Ed - I'm surprised at you.  The item went through the Deleted Items
 folder. No need for dumpsteralwayson.  The question is: did 
 he implement
 the Ed Crowley Never Restore Method?
 
 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net]
 Sent: Monday, November 11, 2002 5:30 PM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 Search TechNet for DumpsterAlwaysOn.
 
 Ed Crowley MCSE+Internet MVP kcCC+I
 Tech Consultant
 hp Services
 Protecting the world from PSTs and Bricked Backups!
 
 
 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
 Sent: Monday, November 11, 2002 12:34 PM
 To: Exchange Discussions
 Subject: Sent Item
 
 
 I have a user that deleted the sent item and then empty the deleted
 items. Is there a way to get this item back from the database?
 
 Tony Nguyen ([EMAIL PROTECTED])
 System Administrator/DBA
 Senior Aerospace Jet Products
 (858) 278-8400 EXT. 250
 www.jetproducts.com
 
 
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RE: Sent Item

2002-11-13 Thread Schwartz, Jim
Amen! You'd be surprised how many times that important document isn't
worth the $50.00 charge to their cost center.

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net] 
Sent: Tuesday, November 12, 2002 9:17 PM
To: Exchange Discussions
Subject: RE: Sent Item


3. Ask the user for his cost center number to which to charge the costs
of the restore.  That'll usually scare 'em off!

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
Sent: Tuesday, November 12, 2002 9:48 AM
To: Exchange Discussions
Subject: RE: Sent Item


1.  restore from backup
2.  have the user request that the person he/she sent the email to send
it back to him/her.

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Tuesday, November 12, 2002 11:44 AM
To: Exchange Discussions
Subject: RE: Sent Item


I did not implement the Ed Crowley Never Restore Method and the
retention was not set. What other options do I have to restore the send
item? Thank Everyone

Tony

-Original Message-
From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items
folder. No need for dumpsteralwayson.  The question is: did he implement
the Ed Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-13 Thread Andy David
And that works for all kinds of restores!


-Original Message-
From: Schwartz, Jim [mailto:JSchwartz;BBandT.com] 
Sent: Wednesday, November 13, 2002 9:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Amen! You'd be surprised how many times that important document isn't
worth the $50.00 charge to their cost center.

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net] 
Sent: Tuesday, November 12, 2002 9:17 PM
To: Exchange Discussions
Subject: RE: Sent Item


3. Ask the user for his cost center number to which to charge the costs
of the restore.  That'll usually scare 'em off!

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
Sent: Tuesday, November 12, 2002 9:48 AM
To: Exchange Discussions
Subject: RE: Sent Item


1.  restore from backup
2.  have the user request that the person he/she sent the email to send
it back to him/her.

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Tuesday, November 12, 2002 11:44 AM
To: Exchange Discussions
Subject: RE: Sent Item


I did not implement the Ed Crowley Never Restore Method and the
retention was not set. What other options do I have to restore the send
item? Thank Everyone

Tony

-Original Message-
From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items
folder. No need for dumpsteralwayson.  The question is: did he implement
the Ed Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-13 Thread James Winzenz
Woohooo!  But why only $50?  Seems like it should be $50/hr or something
like that . . . With a minimum charge, of course!

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Schwartz, Jim [mailto:JSchwartz;BBandT.com] 
Sent: Wednesday, November 13, 2002 9:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Amen! You'd be surprised how many times that important document isn't
worth the $50.00 charge to their cost center.

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net] 
Sent: Tuesday, November 12, 2002 9:17 PM
To: Exchange Discussions
Subject: RE: Sent Item


3. Ask the user for his cost center number to which to charge the costs of
the restore.  That'll usually scare 'em off!

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
Sent: Tuesday, November 12, 2002 9:48 AM
To: Exchange Discussions
Subject: RE: Sent Item


1.  restore from backup
2.  have the user request that the person he/she sent the email to send it
back to him/her.

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Tuesday, November 12, 2002 11:44 AM
To: Exchange Discussions
Subject: RE: Sent Item


I did not implement the Ed Crowley Never Restore Method and the retention
was not set. What other options do I have to restore the send item? Thank
Everyone

Tony

-Original Message-
From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items folder.
No need for dumpsteralwayson.  The question is: did he implement the Ed
Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted items.
Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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Re: Sent Item

2002-11-13 Thread Allison M. Wittstock
Are you guys the in-house mail admins?  I would think that its part of the job 
description, to backup the data and be able to retrieve something.  
Or at least, that is what my users would say if I tried to charge them 50 Euro 
to retrive some data.  I can understand if you are hosting company and the 
customers are paying for mailboxes and support, but if not, I'm really 
curious how you get away with that. 

Allison W.

On Wednesday 13 November 2002 15:18, you wrote:
 The customer shouldn't be punished for something that should take 2 hours,
 but instead takes 4. A flat fee works best with a SLA that states 24 hours
 to restore it. Longer if you have to get tapes from offsite. $50.00 or
 $100.00 it doesn't matter really what you charge. No one wants to go to
 their boss and get the sign off on the charge to restore a picture of their
 sisters baby or that funny joke a friend sent. If it's important, really
 important, you could charge $1000.00 and they'd still pay.

 It just gets rid of the riff-raff.

 -Original Message-
 From: James Winzenz [mailto:james.winzenz;inovis.com]
 Sent: Wednesday, November 13, 2002 9:12 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Woohooo!  But why only $50?  Seems like it should be $50/hr or something
 like that . . . With a minimum charge, of course!

 James Winzenz, MCSE, A+
 Associate Systems Administrator
 InovisTM, formerly Harbinger and Extricity


 -Original Message-
 From: Schwartz, Jim [mailto:JSchwartz;BBandT.com]
 Sent: Wednesday, November 13, 2002 9:02 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Amen! You'd be surprised how many times that important document isn't
 worth the $50.00 charge to their cost center.

 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net]
 Sent: Tuesday, November 12, 2002 9:17 PM
 To: Exchange Discussions
 Subject: RE: Sent Item


 3. Ask the user for his cost center number to which to charge the costs of
 the restore.  That'll usually scare 'em off!

 Ed Crowley MCSE+Internet MVP kcCC+I
 Tech Consultant
 hp Services
 Protecting the world from PSTs and Bricked Backups!


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
 Sent: Tuesday, November 12, 2002 9:48 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 1.  restore from backup
 2.  have the user request that the person he/she sent the email to send it
 back to him/her.

 James Winzenz, MCSE, A+
 Associate Systems Administrator
 InovisTM, formerly Harbinger and Extricity


 -Original Message-
 From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
 Sent: Tuesday, November 12, 2002 11:44 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 I did not implement the Ed Crowley Never Restore Method and the retention
 was not set. What other options do I have to restore the send item? Thank
 Everyone

 Tony

 -Original Message-
 From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
 Sent: Tuesday, November 12, 2002 8:02 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Ed - I'm surprised at you.  The item went through the Deleted Items folder.
 No need for dumpsteralwayson.  The question is: did he implement the Ed
 Crowley Never Restore Method?

 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net]
 Sent: Monday, November 11, 2002 5:30 PM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Search TechNet for DumpsterAlwaysOn.

 Ed Crowley MCSE+Internet MVP kcCC+I
 Tech Consultant
 hp Services
 Protecting the world from PSTs and Bricked Backups!


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
 Sent: Monday, November 11, 2002 12:34 PM
 To: Exchange Discussions
 Subject: Sent Item


 I have a user that deleted the sent item and then empty the deleted items.
 Is there a way to get this item back from the database?

 Tony Nguyen ([EMAIL PROTECTED])
 System Administrator/DBA
 Senior Aerospace Jet Products
 (858) 278-8400 EXT. 250
 www.jetproducts.com


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RE: Sent Item

2002-11-13 Thread Robert Moir
 -Original Message-
 From: Allison M. Wittstock [mailto:aw;inubit.com] 
 Sent: 13 November 2002 14:45
 To: Exchange Discussions
 Subject: Re: Sent Item
 
 
 Are you guys the in-house mail admins?  I would think that 
 its part of the job 
 description, to backup the data and be able to retrieve something. 

Your company doesn't have the practice of cross charging internal
departments for work that's outside the normal scope of the job?

Robert Moir MSMVP
IT Systems Engineer
Luton Sixth Form College
Ciderspace: An online 3D virtual reality environment for tramps.
Ciderspace Cafe: A park Bench.

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RE: Sent Item

2002-11-13 Thread Tim Ault
If..
1) the deleted item retention time is set to some number of days, and
2) you are still within that number of days
then,

1) close Outlook
2) open the affected user's registry
3) drill to  HKLM\SOFTWARE\Microsoft\Exchange\Client\Options
4) add the DWORD: DumpsterAlwaysOn with a value of 1
5) open Outlook, click the sent items folder
6) Tools Deleted Items Recovery

Good luck.


Tim.
x3683


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Monday, November 11, 2002 3:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted items.
Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-13 Thread James Winzenz
I think the whole point is to keep from having to do unnecessary restores.
Would you want to restore, say, an email that contained a joke?  It's a way
of getting a user to examine their priorities - how important is the email.
Is it important company data that needs to be recovered, or is it just
convenience.  I certainly wouldn't be willing to restore an exchange backup
unless the customer/user can justify the worth of the email as being
critical or necessary business data.  I'm not saying that we would charge
our users' cost centers for restores (we don't) - but then again, we also
have deleted items retention set at 30 days so that we don't have to worry
about this kind of thing.

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Allison M. Wittstock [mailto:aw;inubit.com] 
Sent: Wednesday, November 13, 2002 9:45 AM
To: Exchange Discussions
Subject: Re: Sent Item


Are you guys the in-house mail admins?  I would think that its part of the
job 
description, to backup the data and be able to retrieve something.  
Or at least, that is what my users would say if I tried to charge them 50
Euro 
to retrive some data.  I can understand if you are hosting company and the 
customers are paying for mailboxes and support, but if not, I'm really 
curious how you get away with that. 

Allison W.

On Wednesday 13 November 2002 15:18, you wrote:
 The customer shouldn't be punished for something that should take 2 
 hours, but instead takes 4. A flat fee works best with a SLA that 
 states 24 hours to restore it. Longer if you have to get tapes from 
 offsite. $50.00 or $100.00 it doesn't matter really what you charge. 
 No one wants to go to their boss and get the sign off on the charge to 
 restore a picture of their sisters baby or that funny joke a friend 
 sent. If it's important, really important, you could charge $1000.00 
 and they'd still pay.

 It just gets rid of the riff-raff.

 -Original Message-
 From: James Winzenz [mailto:james.winzenz;inovis.com]
 Sent: Wednesday, November 13, 2002 9:12 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Woohooo!  But why only $50?  Seems like it should be $50/hr or 
 something like that . . . With a minimum charge, of course!

 James Winzenz, MCSE, A+
 Associate Systems Administrator
 InovisTM, formerly Harbinger and Extricity


 -Original Message-
 From: Schwartz, Jim [mailto:JSchwartz;BBandT.com]
 Sent: Wednesday, November 13, 2002 9:02 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Amen! You'd be surprised how many times that important document 
 isn't worth the $50.00 charge to their cost center.

 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net]
 Sent: Tuesday, November 12, 2002 9:17 PM
 To: Exchange Discussions
 Subject: RE: Sent Item


 3. Ask the user for his cost center number to which to charge the 
 costs of the restore.  That'll usually scare 'em off!

 Ed Crowley MCSE+Internet MVP kcCC+I
 Tech Consultant
 hp Services
 Protecting the world from PSTs and Bricked Backups!


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
 Sent: Tuesday, November 12, 2002 9:48 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 1.  restore from backup
 2.  have the user request that the person he/she sent the email to 
 send it back to him/her.

 James Winzenz, MCSE, A+
 Associate Systems Administrator
 InovisTM, formerly Harbinger and Extricity


 -Original Message-
 From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
 Sent: Tuesday, November 12, 2002 11:44 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 I did not implement the Ed Crowley Never Restore Method and the 
 retention was not set. What other options do I have to restore the 
 send item? Thank Everyone

 Tony

 -Original Message-
 From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
 Sent: Tuesday, November 12, 2002 8:02 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Ed - I'm surprised at you.  The item went through the Deleted Items 
 folder. No need for dumpsteralwayson.  The question is: did he 
 implement the Ed Crowley Never Restore Method?

 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net]
 Sent: Monday, November 11, 2002 5:30 PM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Search TechNet for DumpsterAlwaysOn.

 Ed Crowley MCSE+Internet MVP kcCC+I
 Tech Consultant
 hp Services
 Protecting the world from PSTs and Bricked Backups!


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
 Sent: Monday, November 11, 2002 12:34 PM
 To: Exchange Discussions
 Subject: Sent Item


 I have a user that deleted the sent item and then empty the deleted 
 items. Is there a way to get this item back from the database?

 Tony Nguyen ([EMAIL PROTECTED])
 System Administrator

RE: Sent Item

2002-11-13 Thread Schwartz, Jim
I don't do much admin work any more. (quack) Deleted Items Retention solves
99.9% of the issues with someone deleting something unintentionally. Most of
the time the user hits delete and immediately has knows that they needed
that message. Our helpdesk (least cost) can walk them through how to restore
the item themselves. A simple published document stating that mail is
restorable for free up to x (whatever DIR is set to) and will cost x after
that. Any item older than whatever your tape rotation is set to is not
available for restore. The chargeback to the users is to cover the costs of
the administrators time. Nobody really seems to mind this, as long as it
spelled out in advance.

-Original Message-
From: Allison M. Wittstock [mailto:aw;inubit.com] 
Sent: Wednesday, November 13, 2002 9:45 AM
To: Exchange Discussions
Subject: Re: Sent Item


Are you guys the in-house mail admins?  I would think that its part of the
job 
description, to backup the data and be able to retrieve something.  
Or at least, that is what my users would say if I tried to charge them 50
Euro 
to retrive some data.  I can understand if you are hosting company and the 
customers are paying for mailboxes and support, but if not, I'm really 
curious how you get away with that. 

Allison W.

On Wednesday 13 November 2002 15:18, you wrote:
 The customer shouldn't be punished for something that should take 2 hours,
 but instead takes 4. A flat fee works best with a SLA that states 24 hours
 to restore it. Longer if you have to get tapes from offsite. $50.00 or
 $100.00 it doesn't matter really what you charge. No one wants to go to
 their boss and get the sign off on the charge to restore a picture of
their
 sisters baby or that funny joke a friend sent. If it's important, really
 important, you could charge $1000.00 and they'd still pay.

 It just gets rid of the riff-raff.

 -Original Message-
 From: James Winzenz [mailto:james.winzenz;inovis.com]
 Sent: Wednesday, November 13, 2002 9:12 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Woohooo!  But why only $50?  Seems like it should be $50/hr or something
 like that . . . With a minimum charge, of course!

 James Winzenz, MCSE, A+
 Associate Systems Administrator
 InovisTM, formerly Harbinger and Extricity


 -Original Message-
 From: Schwartz, Jim [mailto:JSchwartz;BBandT.com]
 Sent: Wednesday, November 13, 2002 9:02 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Amen! You'd be surprised how many times that important document isn't
 worth the $50.00 charge to their cost center.

 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net]
 Sent: Tuesday, November 12, 2002 9:17 PM
 To: Exchange Discussions
 Subject: RE: Sent Item


 3. Ask the user for his cost center number to which to charge the costs of
 the restore.  That'll usually scare 'em off!

 Ed Crowley MCSE+Internet MVP kcCC+I
 Tech Consultant
 hp Services
 Protecting the world from PSTs and Bricked Backups!


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
 Sent: Tuesday, November 12, 2002 9:48 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 1.  restore from backup
 2.  have the user request that the person he/she sent the email to send it
 back to him/her.

 James Winzenz, MCSE, A+
 Associate Systems Administrator
 InovisTM, formerly Harbinger and Extricity


 -Original Message-
 From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
 Sent: Tuesday, November 12, 2002 11:44 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 I did not implement the Ed Crowley Never Restore Method and the retention
 was not set. What other options do I have to restore the send item? Thank
 Everyone

 Tony

 -Original Message-
 From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
 Sent: Tuesday, November 12, 2002 8:02 AM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Ed - I'm surprised at you.  The item went through the Deleted Items
folder.
 No need for dumpsteralwayson.  The question is: did he implement the Ed
 Crowley Never Restore Method?

 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net]
 Sent: Monday, November 11, 2002 5:30 PM
 To: Exchange Discussions
 Subject: RE: Sent Item


 Search TechNet for DumpsterAlwaysOn.

 Ed Crowley MCSE+Internet MVP kcCC+I
 Tech Consultant
 hp Services
 Protecting the world from PSTs and Bricked Backups!


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
 Sent: Monday, November 11, 2002 12:34 PM
 To: Exchange Discussions
 Subject: Sent Item


 I have a user that deleted the sent item and then empty the deleted items.
 Is there a way to get this item back from the database?

 Tony Nguyen ([EMAIL PROTECTED])
 System Administrator/DBA
 Senior Aerospace Jet Products
 (858) 278-8400 EXT. 250
 www.jetproducts.com

RE: Sent Item

2002-11-13 Thread Roger Seielstad
Backups are done primarily for business continuance. They are not done
because someone's too stupid to think twice before deleting a 50mb
spreadsheet without making sure that its not needed anymore.

If our job was to pick up after morons all day long, we'd never get anything
done.

Although, our company doesn't do chargebacks for IT at this point, though.

--
Roger D. Seielstad - MCSE
Sr. Systems Administrator
Inovis - Formerly Harbinger and Extricity
Atlanta, GA


 -Original Message-
 From: Allison M. Wittstock [mailto:aw;inubit.com] 
 Sent: Wednesday, November 13, 2002 9:45 AM
 To: Exchange Discussions
 Subject: Re: Sent Item
 
 
 Are you guys the in-house mail admins?  I would think that 
 its part of the job 
 description, to backup the data and be able to retrieve something.  
 Or at least, that is what my users would say if I tried to 
 charge them 50 Euro 
 to retrive some data.  I can understand if you are hosting 
 company and the 
 customers are paying for mailboxes and support, but if not, 
 I'm really 
 curious how you get away with that. 
 
 Allison W.
 
 On Wednesday 13 November 2002 15:18, you wrote:
  The customer shouldn't be punished for something that 
 should take 2 hours,
  but instead takes 4. A flat fee works best with a SLA that 
 states 24 hours
  to restore it. Longer if you have to get tapes from 
 offsite. $50.00 or
  $100.00 it doesn't matter really what you charge. No one 
 wants to go to
  their boss and get the sign off on the charge to restore a 
 picture of their
  sisters baby or that funny joke a friend sent. If it's 
 important, really
  important, you could charge $1000.00 and they'd still pay.
 
  It just gets rid of the riff-raff.
 
  -Original Message-
  From: James Winzenz [mailto:james.winzenz;inovis.com]
  Sent: Wednesday, November 13, 2002 9:12 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  Woohooo!  But why only $50?  Seems like it should be $50/hr 
 or something
  like that . . . With a minimum charge, of course!
 
  James Winzenz, MCSE, A+
  Associate Systems Administrator
  InovisTM, formerly Harbinger and Extricity
 
 
  -Original Message-
  From: Schwartz, Jim [mailto:JSchwartz;BBandT.com]
  Sent: Wednesday, November 13, 2002 9:02 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  Amen! You'd be surprised how many times that important 
 document isn't
  worth the $50.00 charge to their cost center.
 
  -Original Message-
  From: Ed Crowley [mailto:curspice;pacbell.net]
  Sent: Tuesday, November 12, 2002 9:17 PM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  3. Ask the user for his cost center number to which to 
 charge the costs of
  the restore.  That'll usually scare 'em off!
 
  Ed Crowley MCSE+Internet MVP kcCC+I
  Tech Consultant
  hp Services
  Protecting the world from PSTs and Bricked Backups!
 
 
  -Original Message-
  From: [EMAIL PROTECTED]
  [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of 
 James Winzenz
  Sent: Tuesday, November 12, 2002 9:48 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  1.  restore from backup
  2.  have the user request that the person he/she sent the 
 email to send it
  back to him/her.
 
  James Winzenz, MCSE, A+
  Associate Systems Administrator
  InovisTM, formerly Harbinger and Extricity
 
 
  -Original Message-
  From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
  Sent: Tuesday, November 12, 2002 11:44 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  I did not implement the Ed Crowley Never Restore Method and 
 the retention
  was not set. What other options do I have to restore the 
 send item? Thank
  Everyone
 
  Tony
 
  -Original Message-
  From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
  Sent: Tuesday, November 12, 2002 8:02 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  Ed - I'm surprised at you.  The item went through the 
 Deleted Items folder.
  No need for dumpsteralwayson.  The question is: did he 
 implement the Ed
  Crowley Never Restore Method?
 
  -Original Message-
  From: Ed Crowley [mailto:curspice;pacbell.net]
  Sent: Monday, November 11, 2002 5:30 PM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  Search TechNet for DumpsterAlwaysOn.
 
  Ed Crowley MCSE+Internet MVP kcCC+I
  Tech Consultant
  hp Services
  Protecting the world from PSTs and Bricked Backups!
 
 
  -Original Message-
  From: [EMAIL PROTECTED]
  [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
  Sent: Monday, November 11, 2002 12:34 PM
  To: Exchange Discussions
  Subject: Sent Item
 
 
  I have a user that deleted the sent item and then empty the 
 deleted items.
  Is there a way to get this item back from the database?
 
  Tony Nguyen ([EMAIL PROTECTED])
  System Administrator/DBA
  Senior Aerospace Jet Products
  (858) 278-8400 EXT. 250
  www.jetproducts.com

RE: Sent Item

2002-11-13 Thread Darcy Adams
Yup!  I've got high standards.

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Tuesday, November 12, 2002 6:16 PM
To: Exchange Discussions
Subject: RE: Sent Item


Darcy, you sure expect a lot.  It isn't fair to expect me to actually
comprehend everything I read herein!

Disregard my suggestion until the user does a shift-Delete from the Sent
Items folder.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Darcy Adams
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items
folder.  No need for dumpsteralwayson.  The question is: did he
implement the Ed Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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or use the information within this email or its
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RE: Sent Item

2002-11-13 Thread James Winzenz
Unfortunately . . . VBG

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Roger Seielstad 
Sent: Wednesday, November 13, 2002 10:33 AM
To: Exchange Discussions
Subject: RE: Sent Item


Backups are done primarily for business continuance. They are not done
because someone's too stupid to think twice before deleting a 50mb
spreadsheet without making sure that its not needed anymore.

If our job was to pick up after morons all day long, we'd never get anything
done.

Although, our company doesn't do chargebacks for IT at this point, though.

--
Roger D. Seielstad - MCSE
Sr. Systems Administrator
Inovis - Formerly Harbinger and Extricity
Atlanta, GA


 -Original Message-
 From: Allison M. Wittstock [mailto:aw;inubit.com]
 Sent: Wednesday, November 13, 2002 9:45 AM
 To: Exchange Discussions
 Subject: Re: Sent Item
 
 
 Are you guys the in-house mail admins?  I would think that
 its part of the job 
 description, to backup the data and be able to retrieve something.  
 Or at least, that is what my users would say if I tried to 
 charge them 50 Euro 
 to retrive some data.  I can understand if you are hosting 
 company and the 
 customers are paying for mailboxes and support, but if not, 
 I'm really 
 curious how you get away with that. 
 
 Allison W.
 
 On Wednesday 13 November 2002 15:18, you wrote:
  The customer shouldn't be punished for something that
 should take 2 hours,
  but instead takes 4. A flat fee works best with a SLA that
 states 24 hours
  to restore it. Longer if you have to get tapes from
 offsite. $50.00 or
  $100.00 it doesn't matter really what you charge. No one
 wants to go to
  their boss and get the sign off on the charge to restore a
 picture of their
  sisters baby or that funny joke a friend sent. If it's
 important, really
  important, you could charge $1000.00 and they'd still pay.
 
  It just gets rid of the riff-raff.
 
  -Original Message-
  From: James Winzenz [mailto:james.winzenz;inovis.com]
  Sent: Wednesday, November 13, 2002 9:12 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  Woohooo!  But why only $50?  Seems like it should be $50/hr
 or something
  like that . . . With a minimum charge, of course!
 
  James Winzenz, MCSE, A+
  Associate Systems Administrator
  InovisTM, formerly Harbinger and Extricity
 
 
  -Original Message-
  From: Schwartz, Jim [mailto:JSchwartz;BBandT.com]
  Sent: Wednesday, November 13, 2002 9:02 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  Amen! You'd be surprised how many times that important
 document isn't
  worth the $50.00 charge to their cost center.
 
  -Original Message-
  From: Ed Crowley [mailto:curspice;pacbell.net]
  Sent: Tuesday, November 12, 2002 9:17 PM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  3. Ask the user for his cost center number to which to
 charge the costs of
  the restore.  That'll usually scare 'em off!
 
  Ed Crowley MCSE+Internet MVP kcCC+I
  Tech Consultant
  hp Services
  Protecting the world from PSTs and Bricked Backups!
 
 
  -Original Message-
  From: [EMAIL PROTECTED]
  [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of
 James Winzenz
  Sent: Tuesday, November 12, 2002 9:48 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  1.  restore from backup
  2.  have the user request that the person he/she sent the
 email to send it
  back to him/her.
 
  James Winzenz, MCSE, A+
  Associate Systems Administrator
  InovisTM, formerly Harbinger and Extricity
 
 
  -Original Message-
  From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
  Sent: Tuesday, November 12, 2002 11:44 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  I did not implement the Ed Crowley Never Restore Method and
 the retention
  was not set. What other options do I have to restore the
 send item? Thank
  Everyone
 
  Tony
 
  -Original Message-
  From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
  Sent: Tuesday, November 12, 2002 8:02 AM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  Ed - I'm surprised at you.  The item went through the
 Deleted Items folder.
  No need for dumpsteralwayson.  The question is: did he
 implement the Ed
  Crowley Never Restore Method?
 
  -Original Message-
  From: Ed Crowley [mailto:curspice;pacbell.net]
  Sent: Monday, November 11, 2002 5:30 PM
  To: Exchange Discussions
  Subject: RE: Sent Item
 
 
  Search TechNet for DumpsterAlwaysOn.
 
  Ed Crowley MCSE+Internet MVP kcCC+I
  Tech Consultant
  hp Services
  Protecting the world from PSTs and Bricked Backups!
 
 
  -Original Message-
  From: [EMAIL PROTECTED]
  [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
  Sent: Monday, November 11, 2002 12:34 PM
  To: Exchange Discussions
  Subject: Sent Item
 
 
  I have a user that deleted the sent item

RE: Sent Item

2002-11-13 Thread Roger Seielstad
Wait a year or two until a few new systems are in place and that might
change.

Then again, there's not enough deliniation between departmental budgets
here, or in many other companies, in which chargebacks are a good thing.

--
Roger D. Seielstad - MCSE
Sr. Systems Administrator
Inovis - Formerly Harbinger and Extricity
Atlanta, GA


 -Original Message-
 From: James Winzenz 
 Sent: Wednesday, November 13, 2002 11:15 AM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 Unfortunately . . . VBG
 
 James Winzenz, MCSE, A+
 Associate Systems Administrator
 InovisTM, formerly Harbinger and Extricity
 
 
 -Original Message-
 From: Roger Seielstad 
 Sent: Wednesday, November 13, 2002 10:33 AM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 Backups are done primarily for business continuance. They are not done
 because someone's too stupid to think twice before deleting a 50mb
 spreadsheet without making sure that its not needed anymore.
 
 If our job was to pick up after morons all day long, we'd 
 never get anything
 done.
 
 Although, our company doesn't do chargebacks for IT at this 
 point, though.
 
 --
 Roger D. Seielstad - MCSE
 Sr. Systems Administrator
 Inovis - Formerly Harbinger and Extricity
 Atlanta, GA
 
 
  -Original Message-
  From: Allison M. Wittstock [mailto:aw;inubit.com]
  Sent: Wednesday, November 13, 2002 9:45 AM
  To: Exchange Discussions
  Subject: Re: Sent Item
  
  
  Are you guys the in-house mail admins?  I would think that
  its part of the job 
  description, to backup the data and be able to retrieve something.  
  Or at least, that is what my users would say if I tried to 
  charge them 50 Euro 
  to retrive some data.  I can understand if you are hosting 
  company and the 
  customers are paying for mailboxes and support, but if not, 
  I'm really 
  curious how you get away with that. 
  
  Allison W.
  
  On Wednesday 13 November 2002 15:18, you wrote:
   The customer shouldn't be punished for something that
  should take 2 hours,
   but instead takes 4. A flat fee works best with a SLA that
  states 24 hours
   to restore it. Longer if you have to get tapes from
  offsite. $50.00 or
   $100.00 it doesn't matter really what you charge. No one
  wants to go to
   their boss and get the sign off on the charge to restore a
  picture of their
   sisters baby or that funny joke a friend sent. If it's
  important, really
   important, you could charge $1000.00 and they'd still pay.
  
   It just gets rid of the riff-raff.
  
   -Original Message-
   From: James Winzenz [mailto:james.winzenz;inovis.com]
   Sent: Wednesday, November 13, 2002 9:12 AM
   To: Exchange Discussions
   Subject: RE: Sent Item
  
  
   Woohooo!  But why only $50?  Seems like it should be $50/hr
  or something
   like that . . . With a minimum charge, of course!
  
   James Winzenz, MCSE, A+
   Associate Systems Administrator
   InovisTM, formerly Harbinger and Extricity
  
  
   -Original Message-
   From: Schwartz, Jim [mailto:JSchwartz;BBandT.com]
   Sent: Wednesday, November 13, 2002 9:02 AM
   To: Exchange Discussions
   Subject: RE: Sent Item
  
  
   Amen! You'd be surprised how many times that important
  document isn't
   worth the $50.00 charge to their cost center.
  
   -Original Message-
   From: Ed Crowley [mailto:curspice;pacbell.net]
   Sent: Tuesday, November 12, 2002 9:17 PM
   To: Exchange Discussions
   Subject: RE: Sent Item
  
  
   3. Ask the user for his cost center number to which to
  charge the costs of
   the restore.  That'll usually scare 'em off!
  
   Ed Crowley MCSE+Internet MVP kcCC+I
   Tech Consultant
   hp Services
   Protecting the world from PSTs and Bricked Backups!
  
  
   -Original Message-
   From: [EMAIL PROTECTED]
   [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of
  James Winzenz
   Sent: Tuesday, November 12, 2002 9:48 AM
   To: Exchange Discussions
   Subject: RE: Sent Item
  
  
   1.  restore from backup
   2.  have the user request that the person he/she sent the
  email to send it
   back to him/her.
  
   James Winzenz, MCSE, A+
   Associate Systems Administrator
   InovisTM, formerly Harbinger and Extricity
  
  
   -Original Message-
   From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
   Sent: Tuesday, November 12, 2002 11:44 AM
   To: Exchange Discussions
   Subject: RE: Sent Item
  
  
   I did not implement the Ed Crowley Never Restore Method and
  the retention
   was not set. What other options do I have to restore the
  send item? Thank
   Everyone
  
   Tony
  
   -Original Message-
   From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
   Sent: Tuesday, November 12, 2002 8:02 AM
   To: Exchange Discussions
   Subject: RE: Sent Item
  
  
   Ed - I'm surprised at you.  The item went through the
  Deleted Items folder.
   No need for dumpsteralwayson

Re: Sent Item

2002-11-13 Thread Allison M. Wittstock
No.  But we are only 23 people here.  13 of us are IT/developers.

AW

On Wednesday 13 November 2002 15:54, you wrote:
  -Original Message-
  From: Allison M. Wittstock [mailto:aw;inubit.com]
  Sent: 13 November 2002 14:45
  To: Exchange Discussions
  Subject: Re: Sent Item
 
 
  Are you guys the in-house mail admins?  I would think that
  its part of the job
  description, to backup the data and be able to retrieve something.

 Your company doesn't have the practice of cross charging internal
 departments for work that's outside the normal scope of the job?

 Robert Moir MSMVP
 IT Systems Engineer
 Luton Sixth Form College
 Ciderspace: An online 3D virtual reality environment for tramps.
 Ciderspace Cafe: A park Bench.

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RE: Sent Item

2002-11-13 Thread Ed Crowley
Not to mention Peregrine!

Edgar J. Crowley Jr.
Technical Consultant
Windows  Messaging Platforms Practice
hp Services
*510-612-3365
*[EMAIL PROTECTED]



-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
Sent: Wednesday, November 13, 2002 6:12 AM
To: Exchange Discussions
Subject: RE: Sent Item


Woohooo!  But why only $50?  Seems like it should be $50/hr or something
like that . . . With a minimum charge, of course!

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Schwartz, Jim [mailto:JSchwartz;BBandT.com] 
Sent: Wednesday, November 13, 2002 9:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Amen! You'd be surprised how many times that important document isn't
worth the $50.00 charge to their cost center.

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net] 
Sent: Tuesday, November 12, 2002 9:17 PM
To: Exchange Discussions
Subject: RE: Sent Item


3. Ask the user for his cost center number to which to charge the costs
of the restore.  That'll usually scare 'em off!

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
Sent: Tuesday, November 12, 2002 9:48 AM
To: Exchange Discussions
Subject: RE: Sent Item


1.  restore from backup
2.  have the user request that the person he/she sent the email to send
it back to him/her.

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Tuesday, November 12, 2002 11:44 AM
To: Exchange Discussions
Subject: RE: Sent Item


I did not implement the Ed Crowley Never Restore Method and the
retention was not set. What other options do I have to restore the send
item? Thank Everyone

Tony

-Original Message-
From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items
folder. No need for dumpsteralwayson.  The question is: did he implement
the Ed Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-12 Thread Darcy Adams
Ed - I'm surprised at you.  The item went through the Deleted Items folder.  No need 
for dumpsteralwayson.  The question is: did he implement the Ed Crowley Never Restore 
Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-12 Thread Tony Nguyen
I did not implement the Ed Crowley Never Restore Method and the retention
was not set. What other options do I have to restore the send item? Thank
Everyone

Tony

-Original Message-
From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items folder.
No need for dumpsteralwayson.  The question is: did he implement the Ed
Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-12 Thread Chris Scharff
Restore from backup. 

 -Original Message-
 From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
 Sent: Tuesday, November 12, 2002 10:44 AM
 To: Exchange Discussions
 
 I did not implement the Ed Crowley Never Restore Method and the retention
 was not set. What other options do I have to restore the send item? Thank
 Everyone
 
 Tony
 
 -Original Message-
 From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
 Sent: Tuesday, November 12, 2002 8:02 AM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 Ed - I'm surprised at you.  The item went through the Deleted Items
 folder.
 No need for dumpsteralwayson.  The question is: did he implement the Ed
 Crowley Never Restore Method?
 
 -Original Message-
 From: Ed Crowley [mailto:curspice;pacbell.net]
 Sent: Monday, November 11, 2002 5:30 PM
 To: Exchange Discussions
 Subject: RE: Sent Item
 
 
 Search TechNet for DumpsterAlwaysOn.
 
 Ed Crowley MCSE+Internet MVP kcCC+I
 Tech Consultant
 hp Services
 Protecting the world from PSTs and Bricked Backups!
 
 
 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
 Sent: Monday, November 11, 2002 12:34 PM
 To: Exchange Discussions
 Subject: Sent Item
 
 
 I have a user that deleted the sent item and then empty the deleted
 items. Is there a way to get this item back from the database?
 
 Tony Nguyen ([EMAIL PROTECTED])
 System Administrator/DBA
 Senior Aerospace Jet Products
 (858) 278-8400 EXT. 250
 www.jetproducts.com
 
 
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RE: Sent Item

2002-11-12 Thread James Winzenz
1.  restore from backup
2.  have the user request that the person he/she sent the email to send it
back to him/her.

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Tuesday, November 12, 2002 11:44 AM
To: Exchange Discussions
Subject: RE: Sent Item


I did not implement the Ed Crowley Never Restore Method and the retention
was not set. What other options do I have to restore the send item? Thank
Everyone

Tony

-Original Message-
From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items folder.
No need for dumpsteralwayson.  The question is: did he implement the Ed
Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted items.
Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-12 Thread Darcy Adams
Read the Disaster Recovery white-paper.  Follow the instructions there to Restore from 
backup, and run the log files. 

Or - as has been suggested once before - contact the person the message was sent to 
and ask them to send it back.

Darcy

-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
Sent: Tuesday, November 12, 2002 8:44 AM
To: Exchange Discussions
Subject: RE: Sent Item


I did not implement the Ed Crowley Never Restore Method and the retention
was not set. What other options do I have to restore the send item? Thank
Everyone

Tony

-Original Message-
From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items folder.
No need for dumpsteralwayson.  The question is: did he implement the Ed
Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-12 Thread Ed Crowley
Darcy, you sure expect a lot.  It isn't fair to expect me to actually
comprehend everything I read herein!

Disregard my suggestion until the user does a shift-Delete from the Sent
Items folder.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Darcy Adams
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items
folder.  No need for dumpsteralwayson.  The question is: did he
implement the Ed Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-12 Thread Ed Crowley
3. Ask the user for his cost center number to which to charge the costs
of the restore.  That'll usually scare 'em off!

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of James Winzenz
Sent: Tuesday, November 12, 2002 9:48 AM
To: Exchange Discussions
Subject: RE: Sent Item


1.  restore from backup
2.  have the user request that the person he/she sent the email to send
it back to him/her.

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Tuesday, November 12, 2002 11:44 AM
To: Exchange Discussions
Subject: RE: Sent Item


I did not implement the Ed Crowley Never Restore Method and the
retention was not set. What other options do I have to restore the send
item? Thank Everyone

Tony

-Original Message-
From: Darcy Adams [mailto:Darcy.Adams;gettyimages.com]
Sent: Tuesday, November 12, 2002 8:02 AM
To: Exchange Discussions
Subject: RE: Sent Item


Ed - I'm surprised at you.  The item went through the Deleted Items
folder. No need for dumpsteralwayson.  The question is: did he implement
the Ed Crowley Never Restore Method?

-Original Message-
From: Ed Crowley [mailto:curspice;pacbell.net]
Sent: Monday, November 11, 2002 5:30 PM
To: Exchange Discussions
Subject: RE: Sent Item


Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-11 Thread Chris Scharff
If you're following the Ed Crowley Never Restore Method described in the
FAQ; absolutely.

 -Original Message-
 From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
 Sent: Monday, November 11, 2002 2:34 PM
 To: Exchange Discussions
 
 I have a user that deleted the sent item and then empty the deleted items.
 Is there a way to get this item back from the database?
 
 Tony Nguyen ([EMAIL PROTECTED])
 System Administrator/DBA
 Senior Aerospace Jet Products
 (858) 278-8400 EXT. 250
 www.jetproducts.com


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RE: Sent Item

2002-11-11 Thread Darcy Adams
Only if you have deleted items retention turned on that the server hosting that user's 
mailbox.  

Or contact the person he sent the email to.

Or, restore.

Darcy 

-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted items.
Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-11 Thread Drew Nicholson
Depending on the version of Outlook and how you have Deleted Items
Retention configured, yes.

Go to the deleted items folder, then TOOLS/Recover Deleted Items.

Drew Nicholson
Technical Writer
Network Engineer
LAN Manager
RapidApp
312-372-7188 (work)
312-543-0008 (cell)
Born To Edit


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Monday, November 11, 2002 2:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-11 Thread Ben Schorr
Do you have Deleted Item Retention turned on?  If so check Tools | Deleted
Items Retention...

-Ben-
Ben M. Schorr, MVP-Outlook, CNA, MCPx3
Director of Information Services
Damon Key Leong Kupchak Hastert
http://www.hawaiilawyer.com

  
  
 -Original Message-
 From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
 Sent: Monday, November 11, 2002 10:34 AM
 To: Exchange Discussions
 
 I have a user that deleted the sent item and then empty the 
 deleted items.
 Is there a way to get this item back from the database?
 
 Tony Nguyen ([EMAIL PROTECTED])
 System Administrator/DBA
 Senior Aerospace Jet Products
 (858) 278-8400 EXT. 250
 www.jetproducts.com
 
 
 _
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 Exchange List admin:[EMAIL PROTECTED]
 

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RE: Sent Item

2002-11-11 Thread Tony Nguyen
We are on Exchange 5.5 with Outlook 2000. 

-Original Message-
From: Drew Nicholson [mailto:DNicholson;rapidapp.com]
Sent: Monday, November 11, 2002 12:52 PM
To: Exchange Discussions
Subject: RE: Sent Item


Depending on the version of Outlook and how you have Deleted Items
Retention configured, yes.

Go to the deleted items folder, then TOOLS/Recover Deleted Items.

Drew Nicholson
Technical Writer
Network Engineer
LAN Manager
RapidApp
312-372-7188 (work)
312-543-0008 (cell)
Born To Edit


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Monday, November 11, 2002 2:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-11 Thread Darcy Adams
Have you set up Deleted Items retention on the server?  Or, to reiterate what Chris 
said: if you've followed the Ed Crowley Never Restore Method, you're okay.

If you have not - you're pretty much stuck.  If you've got good backups, you can do a 
restore to another server, play back the logs, and get the message back that way.  

Darcy

-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com]
Sent: Monday, November 11, 2002 1:40 PM
To: Exchange Discussions
Subject: RE: Sent Item


We are on Exchange 5.5 with Outlook 2000. 

-Original Message-
From: Drew Nicholson [mailto:DNicholson;rapidapp.com]
Sent: Monday, November 11, 2002 12:52 PM
To: Exchange Discussions
Subject: RE: Sent Item


Depending on the version of Outlook and how you have Deleted Items
Retention configured, yes.

Go to the deleted items folder, then TOOLS/Recover Deleted Items.

Drew Nicholson
Technical Writer
Network Engineer
LAN Manager
RapidApp
312-372-7188 (work)
312-543-0008 (cell)
Born To Edit


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Monday, November 11, 2002 2:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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===
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or use the information within this email or its
attachments. If you have received this email in error,
please delete it immediately. Thank you.
===

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RE: Sent Item

2002-11-11 Thread Drew Nicholson
Ok.  Go try it, and report back.  If you don't have it configured, the
option won't even show up, I believe.

Drew Nicholson
Technical Writer
Network Engineer
LAN Manager
RapidApp
312-372-7188 (work)
312-543-0008 (cell)
Born To Edit


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Monday, November 11, 2002 3:40 PM
To: Exchange Discussions
Subject: RE: Sent Item


We are on Exchange 5.5 with Outlook 2000. 

-Original Message-
From: Drew Nicholson [mailto:DNicholson;rapidapp.com]
Sent: Monday, November 11, 2002 12:52 PM
To: Exchange Discussions
Subject: RE: Sent Item


Depending on the version of Outlook and how you have Deleted Items
Retention configured, yes.

Go to the deleted items folder, then TOOLS/Recover Deleted Items.

Drew Nicholson
Technical Writer
Network Engineer
LAN Manager
RapidApp
312-372-7188 (work)
312-543-0008 (cell)
Born To Edit


-Original Message-
From: Tony Nguyen [mailto:TNguyen;jetproducts.com] 
Sent: Monday, November 11, 2002 2:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item

2002-11-11 Thread Ed Crowley
Search TechNet for DumpsterAlwaysOn.

Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
hp Services
Protecting the world from PSTs and Bricked Backups!


-Original Message-
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760;ls.swynk.com] On Behalf Of Tony Nguyen
Sent: Monday, November 11, 2002 12:34 PM
To: Exchange Discussions
Subject: Sent Item


I have a user that deleted the sent item and then empty the deleted
items. Is there a way to get this item back from the database?

Tony Nguyen ([EMAIL PROTECTED])
System Administrator/DBA
Senior Aerospace Jet Products
(858) 278-8400 EXT. 250
www.jetproducts.com


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RE: Sent Item not really sent?

2002-04-11 Thread Dillon, Jeff

Can you think of another way to make the sent folder message count be
greater than the number of actually-sent messages.  So can I.

-Original Message-
From: Mood, Steve [mailto:[EMAIL PROTECTED]]
Sent: Thursday, April 11, 2002 1:18 PM
To: Exchange Discussions
Subject: Sent Item not really sent?


Server 5.5 SP4 NT 4.0 SP6a
Workstations W2K SP2 Outlook 2K

A user had a message that was sent but never received by someone within the
site (same server as well).  I typically track these down as misaddressed,
deleted, delegated, or processed by a rule so it does not appear where it
would be expected. The message does appear in the users sent items with a
sent time of Wed 4/10/2002 8:10 AM but I can find it nowhere in the
recipients mailbox (I also checked deleted item recovery).  Analyzing the
message tracking logs shows this user sent 16 items for that day when his
sent items shows 17.  All messages in the users sent items have properties
that include both a general tab and a message ID tab with the exception of
this one. 

No other mail flow problems have been observed during this time and the
event logs do not show anything special during the time this message turned
to vapor.  Unfortunately, MTA logging is not turned up at all on this server
but I would think an internal transfer failure would show up.

The client machine has no other mail delivery services besides Exchange
server and about the only thing really notable on the client is that it is a
laptop that uses offline synch but the user was online during this send and
sent other messages almost immediately before and after the missing one.  

No personal folders in use at either station.

What happened to this message?  What else should I be looking at?

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RE: Sent Item not really sent?

2002-04-11 Thread Mood, Steve

Delayed delivery, manually moving a message into it? but where would the
sent time get stamped on it in either case? also DL expansion on a remote
server would do it but is not the case here.

The point being not so much the count difference but I can't find this
message in the system or any trace of it going through the system.

-Original Message-
From: Dillon, Jeff [mailto:[EMAIL PROTECTED]]
Sent: Thursday, April 11, 2002 2:57 PM
To: Exchange Discussions
Cc: Mood, Steve
Subject: RE: Sent Item not really sent?


Can you think of another way to make the sent folder message count be
greater than the number of actually-sent messages.  So can I.

-Original Message-
From: Mood, Steve [mailto:[EMAIL PROTECTED]]
Sent: Thursday, April 11, 2002 1:18 PM
To: Exchange Discussions
Subject: Sent Item not really sent?


Server 5.5 SP4 NT 4.0 SP6a
Workstations W2K SP2 Outlook 2K

A user had a message that was sent but never received by someone within the
site (same server as well).  I typically track these down as misaddressed,
deleted, delegated, or processed by a rule so it does not appear where it
would be expected. The message does appear in the users sent items with a
sent time of Wed 4/10/2002 8:10 AM but I can find it nowhere in the
recipients mailbox (I also checked deleted item recovery).  Analyzing the
message tracking logs shows this user sent 16 items for that day when his
sent items shows 17.  All messages in the users sent items have properties
that include both a general tab and a message ID tab with the exception of
this one. 

No other mail flow problems have been observed during this time and the
event logs do not show anything special during the time this message turned
to vapor.  Unfortunately, MTA logging is not turned up at all on this server
but I would think an internal transfer failure would show up.

The client machine has no other mail delivery services besides Exchange
server and about the only thing really notable on the client is that it is a
laptop that uses offline synch but the user was online during this send and
sent other messages almost immediately before and after the missing one.  

No personal folders in use at either station.

What happened to this message?  What else should I be looking at?

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