RE: FrameMaker 9 "Internal error 9004" issue

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

True. Not officially supported, but I also have run every version of FrameMaker 
from 7.2 onwards in 64-bit Windows (various) without any problems - 
particularly this error reported by Frank.

Of course, FM 9 was not as stable as FM 8 (older) or FM 11 (later) versions. FM 
9 did crash on me on a few occasions, but didn't require a re-installation, or 
stay broken for long. Usually it was some file corruption issue that a MIF 
save-read typically fixed.

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Friday, June 12, 2015 2:45 PM
To: Frank Ripp; framers@lists.frameusers.com
Subject: Re: FrameMaker 9 "Internal error 9004" issue

64-bit Windows 7 is not a supported OS for FrameMaker 9, it's designed for 
32-bit XP or Vista. Have you tried installing in compatibility mode?

Here's an old Adobe forum thread on the subject:

https://forums.adobe.com/message/2992588

On Fri, Jun 12, 2015 at 2:34 PM, Frank Ripp  
wrote:
> Hi Framers,
>
>
>
> I’m running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 
> 16 GB of RAM.
>
> The software was recently installed, and for a few weeks everything 
> worked as expected.
>
>
>
> Today, when I open *any* existing Frame document:
>
> 1)  The document is blank.
>
> 2)  When I close the document, the content now displays underneath the
> “Do you want to save changes” dialog. (So my content is still there!)
>
> 3)  No matter which button I click, an error message displays:
> “Internal error 9004  FrameMaker has detected a 
> serious problem and must quit.”
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Re: FrameMaker 9 "Internal error 9004" issue

[Robert Lauriston]

64-bit Windows 7 is not a supported OS for FrameMaker 9, it's designed
for 32-bit XP or Vista. Have you tried installing in compatibility
mode?

Here's an old Adobe forum thread on the subject:

https://forums.adobe.com/message/2992588

On Fri, Jun 12, 2015 at 2:34 PM, Frank Ripp
 wrote:
> Hi Framers,
>
>
>
> I’m running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB
> of RAM.
>
> The software was recently installed, and for a few weeks everything worked
> as expected.
>
>
>
> Today, when I open *any* existing Frame document:
>
> 1)  The document is blank.
>
> 2)  When I close the document, the content now displays underneath the
> “Do you want to save changes” dialog. (So my content is still there!)
>
> 3)  No matter which button I click, an error message displays:
> “Internal error 9004  FrameMaker has detected a serious
> problem and must quit.”
___


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FrameMaker 9 "Internal error 9004" issue

[Frank Ripp]

Hi Framers,

I'm running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB of 
RAM.
The software was recently installed, and for a few weeks everything worked as 
expected.

Today, when I open *any* existing Frame document:

1)  The document is blank.

2)  When I close the document, the content now displays underneath the "Do 
you want to save changes" dialog. (So my content is still there!)

3)  No matter which button I click, an error message displays:  "Internal 
error 9004  FrameMaker has detected a serious problem and must 
quit."

4)  I click OK in the error dialog and FrameMaker quits.


Our IT folks uninstalled Frame, then reinstalled it from disk. I then updated 
it with 4 separate patches, updating it from 9.0p196 to 9.0p255.
I'm still seeing the same behavior. (And of course, I'm in the middle of 
working on many documents!)

As per the error message, I sent the log files to Adobe at 
fmer...@adobe.com. Not sure when I'll hear back from 
them.

Anybody out there run into this problem? How did you resolve it?
Any help on this is greatly appreciated!

Frank Ripp
Pacific Biosciences
Menlo Park, CA
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Re: Is there a way to get around the issue of a book not allowing the same file more than once?

[john . x . posada]

I'd tried that...I had unpredictable resultsI was getting crashes that
started when I implemented it and stopped when I removed them.

BTW...I do realize why what I want would would never work...How does the
same document address having different page numbers and section numbers if
I should try to gen a book with both instances of the same file.

Never mind...it was a tough week.



John X Posada
AML Syst & Ops Supt Data Analyst | US FCC & RC Systems Control & Analytics
| HSBC North America Holdings Inc
330 Madison Ave., NY NY

 ___





 Phone
  Int: 212-525-5483 Ext: Personal Cellphone - 732-259-2874
 Fax
  Conference Bridge - 877-304-0052, Code 74809254
 Email
  john.x.pos...@us.hsbc.com

 ___
 Protect our environment - please only print this if you have
 to!






From:   Lise Bible 
To: John X Posada/HBUS/HSBC@HSBC02
Cc: Post Framers 
Date:   06/12/2015 03:06 PM
Subject:Re: Is there a way to get around the issue of a book not
allowing the same file more than once?



Instead of including it in the book, can you use it as as a text inset in
two different places, instead?
-Lise

On Fri, Jun 12, 2015 at 1:48 PM,  wrote:
  Hi, guys...

  This probably isn't advisable, but it would make my life easier if FM11
  allowed the inclusion of the same file in more than one place in a book.

  Anyone accomplish something like this?

  John X Posada
  AML Syst & Ops Supt Data Analyst | US FCC & RC Systems Control &
  Analytics
  | HSBC North America Holdings Inc
  330 Madison Ave., NY NY

   ___





   Phone
        Int: 212-525-5483 Ext: Personal Cellphone - 732-259-2874
   Fax
        Conference Bridge - 877-304-0052, Code 74809254
   Email
        john.x.pos...@us.hsbc.com

   ___
   Protect our environment - please only print this if you have
   to!


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Re: Is there a way to get around the issue of a book not allowing the same file more than once?

[Lise Bible]

Instead of including it in the book, can you use it as as a text inset in
two different places, instead?
-Lise

On Fri, Jun 12, 2015 at 1:48 PM,  wrote:

> Hi, guys...
>
> This probably isn't advisable, but it would make my life easier if FM11
> allowed the inclusion of the same file in more than one place in a book.
>
> Anyone accomplish something like this?
>
> John X Posada
> AML Syst & Ops Supt Data Analyst | US FCC & RC Systems Control & Analytics
> | HSBC North America Holdings Inc
> 330 Madison Ave., NY NY
>
>  ___
>
>
>
>
>
>  Phone
>   Int: 212-525-5483 Ext: Personal Cellphone - 732-259-2874
>  Fax
>   Conference Bridge - 877-304-0052, Code 74809254
>  Email
>   john.x.pos...@us.hsbc.com
>
>  ___
>  Protect our environment - please only print this if you have
>  to!
>
___


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Re: Is there a way to get around the issue of a book not allowing the same file more than once?

[Robert Lauriston]

You can't reference the first file as text inset in the other files?

On Fri, Jun 12, 2015 at 11:48 AM,   wrote:
> Hi, guys...
>
> This probably isn't advisable, but it would make my life easier if FM11
> allowed the inclusion of the same file in more than one place in a book.
>
> Anyone accomplish something like this?
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RE: Is there a way to get around the issue of a book not allowing the same file more than once?

[Monique Dietvorst]

What about renaming the file for each location?

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of 
john.x.pos...@us.hsbc.com
Sent: Friday, June 12, 2015 12:48 PM
To: framers@lists.frameusers.com
Subject: Is there a way to get around the issue of a book not allowing the same 
file more than once?

Hi, guys...

This probably isn't advisable, but it would make my life easier if FM11 allowed 
the inclusion of the same file in more than one place in a book.

Anyone accomplish something like this?

John X Posada
AML Syst & Ops Supt Data Analyst | US FCC & RC Systems Control & Analytics
| HSBC North America Holdings Inc
330 Madison Ave., NY NY
 
 ___ 
 
 
 
 
 
 Phone   
  Int: 212-525-5483 Ext: Personal Cellphone - 732-259-2874   
 Fax 
  Conference Bridge - 877-304-0052, Code 74809254
 Email   
  john.x.pos...@us.hsbc.com  
 
 ___ 
 Protect our environment - please only print this if you have
 to! 
 




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have received this message in error, please delete it and all copies from your 
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Internet communications cannot be guaranteed to be timely, secure, error or 
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Is there a way to get around the issue of a book not allowing the same file more than once?

[john . x . posada]

Hi, guys...

This probably isn't advisable, but it would make my life easier if FM11
allowed the inclusion of the same file in more than one place in a book.

Anyone accomplish something like this?

John X Posada
AML Syst & Ops Supt Data Analyst | US FCC & RC Systems Control & Analytics
| HSBC North America Holdings Inc
330 Madison Ave., NY NY
 
 ___ 
 
 
 
 
 
 Phone   
  Int: 212-525-5483 Ext: Personal Cellphone - 732-259-2874   
 Fax 
  Conference Bridge - 877-304-0052, Code 74809254
 Email   
  john.x.pos...@us.hsbc.com  
 
 ___ 
 Protect our environment - please only print this if you have
 to! 
 




-
**
This E-mail is confidential. It may also be legally privileged. If
you are not the addressee you may not copy, forward, disclose or
use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return E-mail.

Internet communications cannot be guaranteed to be timely, secure,
error or virus-free. The sender does not accept liability for any
errors or omissions.
**
SAVE PAPER - THINK BEFORE YOU PRINT!
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