64-bit Windows 7 is not a supported OS for FrameMaker 9, it's designed for 32-bit XP or Vista. Have you tried installing in compatibility mode?
Here's an old Adobe forum thread on the subject: https://forums.adobe.com/message/2992588 On Fri, Jun 12, 2015 at 2:34 PM, Frank Ripp <[email protected]> wrote: > Hi Framers, > > > > I’m running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB > of RAM. > > The software was recently installed, and for a few weeks everything worked > as expected. > > > > Today, when I open *any* existing Frame document: > > 1) The document is blank. > > 2) When I close the document, the content now displays underneath the > “Do you want to save changes” dialog. (So my content is still there!) > > 3) No matter which button I click, an error message displays: > “Internal error 9004 <lots of numbers> FrameMaker has detected a serious > problem and must quit.” _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info.
