Delivery Failure again [was Re: fmer...@adobe.com Now Working]

[Suzanne Bolduc]

apparently the address has been disabled again. I just got a Delivery
Failure Report (550 No such user - psmtp) and its Resend button didn't
help. Anyone else?
thanks,
Suzanne


On Fri, Apr 5, 2013 at 11:06 AM, Dov Isaacs isa...@adobe.com wrote:

 It was reported on the Framers list before the holidays that
 fmer...@adobe.com was not working. I confirmed at the time that this was
 indeed the case.

 ** **

 Apparently, it was inadvertently disabled by our IT group when one of the
 persons monitoring it left the company.

 ** **

 It has been restored and please resume using it to report FrameMaker
 “issues.” (I cannot guarantee results, but it is the official route to
 FrameMaker development in terms of reporting problems!)

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Re: Delivery Failure again [was Re: fmer...@adobe.com Now Working]

[Suzanne Bolduc]

sorry for the false alarm... I had mistyped the address, silly me. it works.


On Wed, Oct 2, 2013 at 11:11 AM, Suzanne Bolduc bol...@gmail.com wrote:

 apparently the address has been disabled again. I just got a Delivery
 Failure Report (550 No such user - psmtp) and its Resend button didn't
 help. Anyone else?
 thanks,
 Suzanne


 On Fri, Apr 5, 2013 at 11:06 AM, Dov Isaacs isa...@adobe.com wrote:

 It was reported on the Framers list before the holidays that
 fmer...@adobe.com was not working. I confirmed at the time that this was
 indeed the case.

 ** **

 Apparently, it was inadvertently disabled by our IT group when one of the
 persons monitoring it left the company.

 ** **

 It has been restored and please resume using it to report FrameMaker
 “issues.” (I cannot guarantee results, but it is the official route to
 FrameMaker development in terms of reporting problems!)



___


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Delivery Failure again [was Re: <fmer...@adobe.com> Now Working]

[Suzanne Bolduc]

apparently the address has been disabled again. I just got a Delivery
Failure Report (550 No such user - psmtp) and its Resend button didn't
help. Anyone else?
thanks,
Suzanne


On Fri, Apr 5, 2013 at 11:06 AM, Dov Isaacs  wrote:

> It was reported on the Framers list before the holidays that
> fmerror at adobe.com was not working. I confirmed at the time that this was
> indeed the case.
>
> ** **
>
> Apparently, it was inadvertently disabled by our IT group when one of the
> persons monitoring it left the company.
>
> ** **
>
> It has been restored and please resume using it to report FrameMaker
> ?issues.? (I cannot guarantee results, but it is the official route to
> FrameMaker development in terms of reporting problems!)
>
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Delivery Failure again [was Re: <fmer...@adobe.com> Now Working]

[Suzanne Bolduc]

sorry for the false alarm... I had mistyped the address, silly me. it works.


On Wed, Oct 2, 2013 at 11:11 AM, Suzanne Bolduc  wrote:

> apparently the address has been disabled again. I just got a Delivery
> Failure Report (550 No such user - psmtp) and its Resend button didn't
> help. Anyone else?
> thanks,
> Suzanne
>
>
> On Fri, Apr 5, 2013 at 11:06 AM, Dov Isaacs  wrote:
>
>> It was reported on the Framers list before the holidays that
>> fmerror at adobe.com was not working. I confirmed at the time that this was
>> indeed the case.
>>
>> ** **
>>
>> Apparently, it was inadvertently disabled by our IT group when one of the
>> persons monitoring it left the company.
>>
>> ** **
>>
>> It has been restored and please resume using it to report FrameMaker
>> ?issues.? (I cannot guarantee results, but it is the official route to
>> FrameMaker development in terms of reporting problems!)
>>
>
>
-- next part --
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messages to fmer...@adobe.com bounce

[Suzanne Bolduc]

hi,

would someone know what happens with the e-mail alias
fmerror@adobe.comlately? When FM crashed earlier this week I tried
sending the log file as I
normally do but this time it bounced. I tried resending again, and tried a
couple more times over the last days, to no avail.

the Delivery Failure Report tells me that my message
was not delivered to:fmer...@adobe.com
because:550 No such user - psmtp

I know I was still able to send log files to this address in January.

I found forum posts about a similar issue with an Adobe e-mail alias for a
different product, but that problem had reportedly been resolved at some
point.

is Adobe experiencing problems with their e-mail servers? or are these
aliases being retired?

thanks,
Suzanne
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messages to fmer...@adobe.com bounce

[Suzanne Bolduc]

hi,

would someone know what happens with the e-mail alias
fmerror at adobe.comlately? When FM crashed earlier this week I tried
sending the log file as I
normally do but this time it bounced. I tried resending again, and tried a
couple more times over the last days, to no avail.

the Delivery Failure Report tells me that my message
was not delivered to:fmerror at adobe.com
because:550 No such user - psmtp

I know I was still able to send log files to this address in January.

I found forum posts about a similar issue with an Adobe e-mail alias for a
different product, but that problem had reportedly been resolved at some
point.

is Adobe experiencing problems with their e-mail servers? or are these
aliases being retired?

thanks,
Suzanne
-- next part --
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URL: 

Ctrl key issues

[Suzanne Bolduc]

hi Corinne,
do you happen to have alternate keyboard layouts configured on your system, 
other than the basic English (United States)? I have a few and I found that the 
one I use most often ? a customized version of the French (Canada) layout that 
includes Unicode characters (i.e. Esperanto's accented letters) ? interferes 
with the keyboard shortcuts *in FrameMaker only*. Soon after installing this 
keyboard layout, I realized I could not use Ctrl+Shift+V in FrameMaker anymore 
(nothing happens). At first I thought I would have to uninstall this custom 
layout and do without it, but then it dawned on me that I might as well just 
switch to English (Canada) by pressing Left Alt + Shift, the first time I need 
the shortcuts in FM.
(I just cannot use FrameMaker to write in Esperanto.)

all this to say... could it be that your Ctrl keys stop working as soon as, 
somehow, you pressed Left Alt + Shift (unknowingly)? Maybe check your Regional 
Options control panel, the text services configured on your system, and the 
language bar preferences... See if just pressing Left Alt + Shift once or twice 
could revive your Ctrl keys...

it could also be something else... For instance, when I was using Remote 
Desktop Connection to acces a computer at work from my home computer, I would 
always end up losing both the Ctrl keys and the Shift keys at some point. 
Sometimes, just repeatedly going Left Ctrl, Right Ctrl a few times, and then 
Left Shift, Right Shift a few more times would revive the lost keys. 
(Appartently this was a known issue with Remote Desktop, at least at the time.)

FWIW
Suzanne

Corinne Kenney wrote:
> Actually, it happens ONLY in Frame. Other apps work fine. And it has followed 
> me over three laptops. It's weird
> 
> --- On Fri, 11/27/09, Art Campbell  wrote:
> 
>> From: Art Campbell 
>> Date: Friday, November 27, 2009, 11:03 AM
>> 
>> When something like this has occurred on one of my systems,
>> I usually find that it's ClipMate, SnagIt, or another
>> add-in grabbing keystrokes before Frame can get to them.
>>
>> On Thu, Nov 26, 2009 at 11:51 PM,
>> Corinne Kenney wrote:
>>
>>
>> FM 9 and FM 7.2 / Windows XP Pro
>> Have battled with this over a year, and 3 laptops. My Ctrl
>> keys stop working after about 15-20 minutes or less. No Ctrl
>> + Z, X, C, M, and so on.

Re: Ctrl key issues

[Suzanne Bolduc]

hi Corinne,
do you happen to have alternate keyboard layouts configured on your system, 
other than the basic English (United States)? I have a few and I found that the 
one I use most often — a customized version of the French (Canada) layout that 
includes Unicode characters (i.e. Esperanto's accented letters) — interferes 
with the keyboard shortcuts *in FrameMaker only*. Soon after installing this 
keyboard layout, I realized I could not use Ctrl+Shift+V in FrameMaker anymore 
(nothing happens). At first I thought I would have to uninstall this custom 
layout and do without it, but then it dawned on me that I might as well just 
switch to English (Canada) by pressing Left Alt + Shift, the first time I need 
the shortcuts in FM.
(I just cannot use FrameMaker to write in Esperanto.)

all this to say... could it be that your Ctrl keys stop working as soon as, 
somehow, you pressed Left Alt + Shift (unknowingly)? Maybe check your Regional 
Options control panel, the text services configured on your system, and the 
language bar preferences... See if just pressing Left Alt + Shift once or twice 
could revive your Ctrl keys...

it could also be something else... For instance, when I was using Remote 
Desktop Connection to acces a computer at work from my home computer, I would 
always end up losing both the Ctrl keys and the Shift keys at some point. 
Sometimes, just repeatedly going Left Ctrl, Right Ctrl a few times, and then 
Left Shift, Right Shift a few more times would revive the lost keys. 
(Appartently this was a known issue with Remote Desktop, at least at the time.)

FWIW
Suzanne

Corinne Kenney wrote:
 Actually, it happens ONLY in Frame. Other apps work fine. And it has followed 
 me over three laptops. It's weird
 
 --- On Fri, 11/27/09, Art Campbell art.campb...@gmail.com wrote:
 
 From: Art Campbell art.campb...@gmail.com
 Date: Friday, November 27, 2009, 11:03 AM
 
 When something like this has occurred on one of my systems,
 I usually find that it's ClipMate, SnagIt, or another
 add-in grabbing keystrokes before Frame can get to them.

 On Thu, Nov 26, 2009 at 11:51 PM,
 Corinne Kenney wrote:


 FM 9 and FM 7.2 / Windows XP Pro
 Have battled with this over a year, and 3 laptops. My Ctrl
 keys stop working after about 15-20 minutes or less. No Ctrl
 + Z, X, C, M, and so on.
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Re: redirecting all cross-ref'ed fm fm files to the home folder

[Suzanne Bolduc]

hello Wei Jiang,

if you can ask your client, and if the flat structure is ok for him, he could 
use Bruce Foster's Archive plug-in and send you the file set again:

http://home.comcast.net/~bruce.foster/Archive.htm
Archive is a shareware plugin for FrameMaker that copies a book to an archive 
directory and gathers all documents, referenced graphics, and text insets for 
that book into the archive directory. All references in the archived book are 
relative and point to documents, graphics, and text insets under the archive 
directory.

FWIW
s.
ps. your anti-spam system appears to be somewhat oversensitive (got this 
auto-reply after attempting to send you the above directly: The message you 
sent requires that you verify that you are a real live human being and not a 
spam source.)

Wei Jiang (PT_ORG) wrote:
 I am now translating a book comprised of cross-referenced FM files which
 were originally scattered in different locations of the client's hard disk.
 He had sent me the package in a flat zip file, ie, without the original
 tree structure. My question is, is there a quick way to update all the
 broken cross-ref links with all the files in one single folder?

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redirecting all cross-ref'ed fm fm files to the "home" folder

[Suzanne Bolduc]

hello Wei Jiang,

if you can ask your client, and if the flat structure is ok for him, he could 
use Bruce Foster's Archive plug-in and send you the file set again:

http://home.comcast.net/~bruce.foster/Archive.htm
"Archive is a shareware plugin for FrameMaker that copies a book to an archive 
directory and gathers all documents, referenced graphics, and text insets for 
that book into the archive directory. All references in the archived book are 
relative and point to documents, graphics, and text insets under the archive 
directory."

FWIW
s.
ps. your anti-spam system appears to be somewhat oversensitive (got this 
auto-reply after attempting to send you the above directly: "The message you 
sent requires that you verify that you are a real live human being and not a 
spam source.")

Wei Jiang (PT_ORG) wrote:
> I am now translating a book comprised of cross-referenced FM files which
> were originally scattered in different locations of the client's hard disk.
> He had sent me the package in a "flat" zip file, ie, without the original
> tree structure. My question is, is there a quick way to update all the
> "broken" cross-ref links with all the files in one single folder?

Re: hypertext marker location in generated index

[Suzanne Bolduc]

Hello Shlomo,

That's what it was! There was a character format in front of the
$pagenum building block on the reference page, and it served no
purpose (applying a font that should have been specified in the
IndexIX paragraph format to start with). Now my page numbers and the
line of dots leading to the first one are clickable at last. This
feels much better, thank you very much.

However I notice that the index terms themselves are still not
clickable, which seems to indicate that the active area only expands
to the right of the hypertext marker after all -- unless I missed
something else.

Thank you again. :)
Suzanne

On Thu, Jan 29, 2009 at 1:12 AM, Shlomo Perets shlo...@microtype.com wrote:
 Active areas expand on both sides of the marker, until there is
 (a) a change in character properties, or (b) beginning or end of
 paragraph are met, or (c) another hypertext marker is found --
 whatever comes first.

 If there is no special formatting of page numbers, the active
 area includes the entire page number, as a minimum. First page
 number in each entry will also make the index term itself
 clickable.
[...]
 If the active area matches the width of the hypertext marker
 itself (very small), this indicates that there are some
 additional character properties applied.
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hypertext marker location in generated index

[Suzanne Bolduc]

Hello Shlomo,

That's what it was! There was a character format in front of the
<$pagenum> building block on the reference page, and it served no
purpose (applying a font that should have been specified in the
IndexIX paragraph format to start with). Now my page numbers and the
line of dots leading to the first one are clickable at last. This
feels much better, thank you very much.

However I notice that the index terms themselves are still not
clickable, which seems to indicate that the active area only expands
to the right of the hypertext marker after all -- unless I missed
something else.

Thank you again. :)
Suzanne

On Thu, Jan 29, 2009 at 1:12 AM, Shlomo Perets  wrote:
> Active areas expand on both sides of the marker, until there is
> (a) a change in character properties, or (b) beginning or end of
> paragraph are met, or (c) another hypertext marker is found --
> whatever comes first.
>
> If there is no special formatting of page numbers, the active
> area includes the entire page number, as a minimum. First page
> number in each entry will also make the index term itself
> clickable.
[...]
> If the active area matches the width of the hypertext marker
> itself (very small), this indicates that there are some
> additional character properties applied.

hypertext marker location in generated index

[Suzanne Bolduc]

hi!

I'm editing a manual in unstructured FM 7.2 and until recently I was
under the impression that someone forgot to set up the index to make
its entries clickable.

however I came to realize that, in the generated TOC, the hypertext
markers are located at the start of each line, and you can click
anywhere on the line to access the related content, whereas, in the
generated index, the markers appear *after* the associated entry, and
the clickable area does exist but it is very small (it is limited to
the exact location of the marker).

e.g. in the TOC:
TFeatures and 
Benefits..2
vs. in the IX
BenefitsT.2
(where T is the marker,  stands for a tab)

when there are more pages, there is a marker before each subsequent
page number, but again the clickable area is very limited: only the
space just before the page number is clickable...
e.g.
BenefitsT.2,T9,T101
(this part is more mysterious to me -- I expected that the whole page
number would be clickable since the marker is located *before* the
number.)

Is this normal? Would someone know of a solution? Would using IXGen or
some other indexing tool help?
(I scoured the FM online help to no avail... Google wasn't helpful
either, and neither was Adobe's knowledge base -- I must be missing
something...)

MTIA
Suzanne Bolduc
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hypertext marker location in generated index

[Suzanne Bolduc]

hi!

I'm editing a manual in unstructured FM 7.2 and until recently I was
under the impression that someone forgot to set up the index to make
its entries clickable.

however I came to realize that, in the generated TOC, the hypertext
markers are located at the start of each line, and you can click
anywhere on the line to access the related content, whereas, in the
generated index, the markers appear *after* the associated entry, and
the clickable area does exist but it is very small (it is limited to
the exact location of the marker).

e.g. in the TOC:
TFeatures and 
Benefits>..2
vs. in the IX
BenefitsT>.2
(where T is the marker, > stands for a tab)

when there are more pages, there is a marker before each subsequent
page number, but again the clickable area is very limited: only the
space just before the page number is clickable...
e.g.
BenefitsT>.2,T>9,T>101
(this part is more mysterious to me -- I expected that the whole page
number would be clickable since the marker is located *before* the
number.)

Is this normal? Would someone know of a solution? Would using IXGen or
some other indexing tool help?
(I scoured the FM online help to no avail... Google wasn't helpful
either, and neither was Adobe's knowledge base -- I must be missing
something...)

MTIA
Suzanne Bolduc