RE: [OT] Adobe's pricing policy

2010-11-02 Thread Jon Harvey
Now I understand Adobe's marketing scheme. If they ship it to you, it
comes in a cardboard box.

Buy Acrobat and get a free Xbox while supplies last. (apologies to
Microsoft).


 
Jon Harvey
Manager, Desktop Documentation
CambridgeSoft Corporation
100 CambridgePark Drive
Cambridge, MA 02140
(617) 588-9354

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Mike Wickham
Sent: Thursday, October 28, 2010 6:22 PM
To: Frame Users
Subject: Re: [OT] Adobe's pricing policy

Well, darn. I misread the original message and thought you were talking
about FrameMaker 10 coming out. I knew about Acrobat X. Good luck
getting people to pronounce it as Acrobat 10. I still hear people say
OSX instead of OS 10. What a stupid naming idea. You just know some bug
will be found which will cause users to say that Acrobat X accidentally
deletes files and creates X-files. They're just asking for it. On the
other hand, version 30 will probably sell like hotcakes.

I hope the next version of FrameMaker stays with Arabic numerals instead
of converting to Roman ones. Sheesh.



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RE: [OT] Adobe's pricing policy

2010-10-29 Thread Peter Hirons
So free support isn't really free !

Peter

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of William
Abernathy
Sent: Thursday, October 28, 2010 11:37 PM
To: Yves Barbion
Cc: framers@lists.frameusers.com
Subject: Re: [OT] Adobe's pricing policy

Yves Barbion wrote:

  Hi group
 
  Can someone please explain to me why Adobe Acrobat 9 Standard (Full,
no   update) costs:
 
  - US $299 (216 EUR) when I buy it in the US Store
  http://bit.ly/aXhtLv
  - US $554 (401 EUR) when I buy it in a European Adobe Store
  - http://bit.ly/dtOSd3
 
  I called Customer Support in Belgium and the explanation they gave me
was   that the price in the US is lower because they don't have offer
free   support. But I don't need support!
 

Was he trying to say they have *to* offer free support? In other words,
does EU law (or general expectation of EU customers) require free product
support? If so, this might explain the difference: $229 gets you a
product out the door;
$554 buys you hand-holding (whether you predict you will ask for it or
not...).

Just guessing here...

--William


--
William Abernathy
Berkeley, CA
http://yourwritereditor.com
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Re: [OT] Adobe's pricing policy

2010-10-29 Thread Yves Barbion
There is no such thing as a free lunch, Peter. ;-)

By the way, the price ratio seems to be the same for other products too: the
prices in the US store are 53 % of the prices in the European store!

Hmmm, I'm wondering is there is anyone buying FrameMaker 9 Server in Europe,
priced at 10746 EUR (14 967 USD). The price in the US store is 5685 EUR
(7919 USD).

I'm curious what the prices are in China or India, but they don't seem to
have an online Adobe Store (yet).





On Fri, Oct 29, 2010 at 10:26 AM, Peter Hirons pe...@galley.ie wrote:

 So free support isn't really free !

 Peter



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RE: [OT] Adobe's pricing policy

2010-10-29 Thread Tim J. Slager
 No I haven't asked Adobe, who there could possibly tell me?

Darryl, maybe?

tims :)

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield
Sent: Thursday, October 28, 2010 2:41 PM
To: Yves Barbion
Cc: framers@lists.frameusers.com
Subject: Re: [OT] Adobe's pricing policy

I had this same situation on this list some time back.

I said this on the list on 18 October, 2009 
(http://lists.frameusers.com/pipermail/framers/2009-October/018261.html 
)

 Can anyone explain to me why it is that Adobe charges USD399 for the
 upgrade of FrameMaker to version 9 for domestic customers but USD515
 for the same thing for International customers.

 There are no shipping costs when it has been downloaded and even if
 shipping were included I don't see how they can charge USD116 for
 shipping a small box anyway.

 No I haven't asked Adobe, who there could possibly tell me. Certainly
 no one on the helpdesk.

There was some discussion of it then.

Michael learned a new word then: rort.

Darryl learned something too. If in doubt, obfuscate.

Alan

On 29/10/2010, at 3:03 AM, Yves Barbion wrote:

 Hi group

 Can someone please explain to me why Adobe Acrobat 9 Standard (Full,  
 no
 update) costs:

   - US $299 (216 EUR) when I buy it in the US Store
   http://bit.ly/aXhtLv
   - US $554 (401 EUR) when I buy it in a European Adobe Store
   - http://bit.ly/dtOSd3

 I called Customer Support in Belgium and the explanation they gave  
 me was
 that the price in the US is lower because they don't have offer free
 support. But I don't need support!

 When I go to the Adobe store, a pop-up appears, telling me that I  
 can have a
 live text chat with an Adobe Product Specialist to assiste me with my
 product selection. This is the result:

 Please hold as we route your chat to an Adobe Representative.
 Welcome to Adobe.com! My name is Darryl. May I assist you with your
 selection today?
 Darryl: Hello, how can I help you?
 Yves: I'd like to know why Adobe Acrobat 9 Standard costs $299 in  
 the US
 Store and $554 in the Belgian Adobe Store? What's the reason for  
 this HUGE
 difference in price?
 Darryl: We understand your concern. We want to make sure that we are  
 giving
 our Customers the best products and at the right price.
 Darryl: Just so you know, there are many factors that decide pricing  
 like
 'the cost of doing business in each country' and the 'difference in  
 the
 perceived value of the product'.
 Darryl: What are some of the tasks you like to accomplish using the
 software?
 Yves: Not relevant here: product is the same, price is different. Why?
 Darryl: Just so you know, there are many factors that decide pricing  
 like
 'the cost of doing business in each country' and the 'difference in  
 the
 perceived value of the product'.

 Huh?



--
Alan T Litchfield
AlphaByte
PO Box 1941, Auckland, 1140
New Zealand
http://www.alphabyte.co.nz
http://www.alphabyte.co.nz/beatrice

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RE: [OT] Adobe's pricing policy

2010-10-29 Thread Layton, Debbie
How quaint. Roman Numerals for a software release. Will the
documentation be created using Old English Text? I'm very curious why
Marketing chose to do that.

Debbie Layton
Technical Writer
Customer Publications
503.582.6822
debbie.lay...@xerox.com

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Thursday, October 28, 2010 12:24 PM
To: framers@lists.frameusers.com
Subject: RE: [OT] Adobe's pricing policy

Acrobat X is not shipping yet nor has Adobe committed to a November 1
ship date.

It is pronounced Acrobat Ten - as usual, it's a marketing thing ...

- Dov

 -Original Message-
 From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 Syed Zaeem Hosain (syed.hos...@aeris.net)
 Sent: Thursday, October 28, 2010 12:08 PM
 To: Mike Wickham; framers@lists.frameusers.com
 Subject: RE: [OT] Adobe's pricing policy
 
   But why bother with 9? X is shipping...
 
  Say what? When? And are they really going to call it X instead of
10?
 
  Mike Wickham
 
 I got my e-mail from Adobe about this sometime last week as I recall.
I believe the shipping date is
 Nov 1, but forget where I saw that.
 
 And, I have no idea why it is X instead of 10. :)
 
 My only [usual] gripe is with the upgrade pricing (like all Adobe
upgrades!). It is $199 regardless of
 whether you have Acrobat 9 Pro *or* Acrobat 9 Pro Extended to go to
Acrobat X Pro (there is only one X
 Pro version - nothing called X Pro Extended as far as I can know).
 
 IMHO, the price for going from 9 Pro Extended to X Pro should be lower
- since we already paid a
 premium for that 9 Pro Extended version!
 
 Z
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RE: [OT] Adobe's pricing policy

2010-10-29 Thread John Hogan
As near as I can tell from their website, Adobe have abandoned the 3-D
functionality altogether in version 10. So a big chunk of extended is gone
from Acrobat X Pro anyway. Maybe they should pay us to make the switch from
Acrobat 9 Pro Extended to Acrobat X Pro! Oh well.

John

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain
(syed.hos...@aeris.net)

IMHO, the price for going from 9 Pro Extended to X Pro should be lower -
since we already paid a premium for that 9 Pro Extended version!

Z

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RE: [OT] Adobe's pricing policy

2010-10-29 Thread Steve Pawlowskis
If Adobe offered version 20 for really old operating systems would it be 
Acrobat DOS XX ?


Steve Pawlowskis
Technology Coordinator

Kaufman Company, Inc.
19 Walkhill Road
Norwood MA   02062

Phone:617.218.1765
Mobile:   774.437.1409
Toll Free:800.338.8023  ext. 165
Fax:   617.218.1746


 


E-mail: ste...@kaufmanco.com


 -Original Message-
 From: framers-boun...@lists.frameusers.com [mailto:framers-
 boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield
 Sent: Thursday, October 28, 2010 5:35 PM
 To: i...@spectrumwritingllc.com
 Cc: framers@lists.frameusers.com; 'Mike Wickham'
 Subject: Re: [OT] Adobe's pricing policy
 
 Well, I have to thank Dov for clarifying the numbering thing because I
 thought Acrobat X (pronounced 10) meant a return to version two! 8^0.
 
 Alan
 
 On 29/10/2010, at 10:14 AM, Spectrum Writing wrote:
 
  How about the software application formerly known as Adobe
  Framemaker? (Ya'
  know, like the artist formerly known as Prince for all you old-
  timers out
  there - dating myself I know!!)
 
  TVB
 
  Tammy Van Boening
  Owner/Principal
  Spectrum Writing, LLC
  www.spectrumwritingllc.com
  i...@spectrumwritingllc.com
 
 
  -Original Message-
  From: framers-boun...@lists.frameusers.com
  [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Rick
 Quatro
  Sent: Thursday, October 28, 2010 12:34 PM
  To: 'Mike Wickham'; framers@lists.frameusers.com
  Subject: RE: [OT] Adobe's pricing policy
 
  I read one of Adobe's press releases that said Acrobat X
  (pronounced 10).
  In my opinion, if you have to explain how to pronounce a product
  name, it
  isn't a good choice for a name. Let's just hope the next version
  isn't XI.
 
 
 --
 Alan T Litchfield
 AlphaByte
 PO Box 1941, Auckland, 1140
 New Zealand
 http://www.alphabyte.co.nz
 http://www.alphabyte.co.nz/beatrice
 
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Re: [OT] Adobe's pricing policy

2010-10-29 Thread Bill Swallow
Well, RoboHelp started getting wonky with regard to versions after
1999. Versions went:

7
2000
9
2002
X3
X4
X5
6
7
8
9

Notice two version 7s and two version 9s, each roughly 10 years apart.

I've learned not to think on these things too hard. It hurts.

Bill

On Thu, Oct 28, 2010 at 4:59 PM, Layton, Debbie debbie.lay...@xerox.com wrote:
 How quaint. Roman Numerals for a software release. Will the
 documentation be created using Old English Text? I'm very curious why
 Marketing chose to do that.

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
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Re: [OT] Adobe's pricing policy

2010-10-29 Thread Bill Swallow
That would be the most interesting software in the world.

On Fri, Oct 29, 2010 at 9:28 AM, Steve Pawlowskis ste...@kaufmanco.com wrote:
 If Adobe offered version 20 for really old operating systems would it be 
 Acrobat DOS XX ?

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
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RE: [OT] Adobe's pricing policy

2010-10-29 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
 If Adobe offered version 20 for really old operating systems would it be 
 Acrobat DOS XX ?

 Steve Pawlowskis
 Technology Coordinator

ROFL!

Maybe that is what they were drinking when they came up with Acrobat X. :) :)

Z

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Re: [OT] Adobe's pricing policy

2010-10-29 Thread bernard
I don't PDF often, but when I do, I use DOS XX

Bernard


- Original Message -
From: techcommd...@gmail.com
To: ste...@kaufmanco.com
Cc: framers@lists.frameusers.com
Sent: 10/29/10 9:51 AM
Subject: Re: [OT] Adobe's pricing policy

 That would be the most interesting software in the world.
 
 On Fri, Oct 29, 2010 at 9:28 AM, Steve Pawlowskis  wrote:
  If Adobe offered version 20 for really old operating systems would it be 
  Acrobat DOS XX ?
 
 -- 
 Bill Swallow
 
 Twitter: @techcommdood
 Blog: http://techcommdood.com
 LinkedIn: http://www.linkedin.com/in/techcommdood
 ___
 
 
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Re: [Bulk] Re: [OT] Adobe's pricing policy

2010-10-29 Thread Writer
Not if it's pronounced Dos Ten Ten.

Nadine

--- On Fri, 10/29/10, Bill Swallow techcommd...@gmail.com wrote:

 From: Bill Swallow techcommd...@gmail.com
 Subject: [Bulk] Re: [OT] Adobe's pricing policy
 To: Steve Pawlowskis ste...@kaufmanco.com
 Cc: framers@lists.frameusers.com framers@lists.frameusers.com
 Date: Friday, October 29, 2010, 9:42 AM
 That would be the most interesting
 software in the world.
 
 On Fri, Oct 29, 2010 at 9:28 AM, Steve Pawlowskis ste...@kaufmanco.com
 wrote:
  If Adobe offered version 20 for really old operating
 systems would it be Acrobat DOS XX ?
 
 -- 
 Bill Swallow
 
 Twitter: @techcommdood
 Blog: http://techcommdood.com
 LinkedIn: http://www.linkedin.com/in/techcommdood
 ___
 
 
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Re: [OT] Adobe's pricing policy

2010-10-29 Thread Art Campbell
Because it works for Apple.

Art Campbell
               art.campb...@gmail.com
  ... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358



On Thu, Oct 28, 2010 at 4:59 PM, Layton, Debbie debbie.lay...@xerox.com wrote:
 How quaint. Roman Numerals for a software release. Will the
 documentation be created using Old English Text? I'm very curious why
 Marketing chose to do that.

 Debbie Layton
 Technical Writer
 Customer Publications
 503.582.6822
 debbie.lay...@xerox.com

 -Original Message-
 From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
 Sent: Thursday, October 28, 2010 12:24 PM
 To: framers@lists.frameusers.com
 Subject: RE: [OT] Adobe's pricing policy

 Acrobat X is not shipping yet nor has Adobe committed to a November 1
 ship date.

 It is pronounced Acrobat Ten - as usual, it's a marketing thing ...

        - Dov

 -Original Message-
 From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 Syed Zaeem Hosain (syed.hos...@aeris.net)
 Sent: Thursday, October 28, 2010 12:08 PM
 To: Mike Wickham; framers@lists.frameusers.com
 Subject: RE: [OT] Adobe's pricing policy

   But why bother with 9? X is shipping...

  Say what? When? And are they really going to call it X instead of
 10?

  Mike Wickham

 I got my e-mail from Adobe about this sometime last week as I recall.
 I believe the shipping date is
 Nov 1, but forget where I saw that.

 And, I have no idea why it is X instead of 10. :)

 My only [usual] gripe is with the upgrade pricing (like all Adobe
 upgrades!). It is $199 regardless of
 whether you have Acrobat 9 Pro *or* Acrobat 9 Pro Extended to go to
 Acrobat X Pro (there is only one X
 Pro version - nothing called X Pro Extended as far as I can know).

 IMHO, the price for going from 9 Pro Extended to X Pro should be lower
 - since we already paid a
 premium for that 9 Pro Extended version!

 Z
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RE: [Bulk] Re: [OT] Adobe's pricing policy

2010-10-29 Thread Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
Dos Ten Ten: The first puppy born to  Rin and Lassie

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Writer
Sent: Friday, October 29, 2010 10:09 AM
To: Steve Pawlowskis; Bill Swallow
Cc: framers@lists.frameusers.com
Subject: Re: [Bulk] Re: [OT] Adobe's pricing policy

Not if it's pronounced Dos Ten Ten.

Nadine

--- On Fri, 10/29/10, Bill Swallow techcommd...@gmail.com wrote:

 From: Bill Swallow techcommd...@gmail.com
 Subject: [Bulk] Re: [OT] Adobe's pricing policy
 To: Steve Pawlowskis ste...@kaufmanco.com
 Cc: framers@lists.frameusers.com framers@lists.frameusers.com
 Date: Friday, October 29, 2010, 9:42 AM
 That would be the most interesting
 software in the world.
 
 On Fri, Oct 29, 2010 at 9:28 AM, Steve Pawlowskis
ste...@kaufmanco.com
 wrote:
  If Adobe offered version 20 for really old operating
 systems would it be Acrobat DOS XX ?
 
 -- 
 Bill Swallow
 
 Twitter: @techcommdood
 Blog: http://techcommdood.com
 LinkedIn: http://www.linkedin.com/in/techcommdood
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Re: [OT] Adobe's pricing policy

2010-10-29 Thread Richard Doll

from Collins English Dictionary . . .

X (symbol)
  1. indicating a film that may not be shown to anyone under 18 years of 
age.

  2. denoting an unknown
  3. (on letters, cards, etc.) a kiss
  4. (on ballot papers, etc.) a choice
  5. (on examination papers, etc.) an error
  6. for Christ: Christian [from the glyph of Grk. letter khi], 1st 
letter of Khristos
  7. {and last} the Roman numeral for 10 from the extinct Latin 
language-alphabet


writers choice . . . XOXO - representation of modern binary counting 
system for 10


¿¿ Is this thread dead yet??

RIP

dick doll

- Original Message - 
From: bern...@publishingsmarter.com

To: techcommd...@gmail.com
Cc: framers@lists.frameusers.com
Sent: Friday, October 29, 2010 9:59 AM
Subject: Re: [OT] Adobe's pricing policy



I don't PDF often, but when I do, I use DOS XX

Bernard


- Original Message -
From: techcommd...@gmail.com
To: ste...@kaufmanco.com
Cc: framers@lists.frameusers.com
Sent: 10/29/10 9:51 AM
Subject: Re: [OT] Adobe's pricing policy


That would be the most interesting software in the world.

On Fri, Oct 29, 2010 at 9:28 AM, Steve Pawlowskis  wrote:
 If Adobe offered version 20 for really old operating systems would it 
 be Acrobat DOS XX ?


--
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
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RE: [OT] Adobe's pricing policy

2010-10-29 Thread Fei Min Lorente
Sorry about perpetuating a rumour. It must have been Acrobat X, not
FrameMaker X, but I can't find the email. I don't have time to beta
test--probably a good thing since I didn't know what it was anyway.

Fei Min

p.s. My discussion list posting was delayed by hours so I only found out
about my mistake today.

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Fei Min
Lorente
Sent: Thursday, October 28, 2010 2:27 PM
To: Mike Wickham; framers@lists.frameusers.com
Subject: RE: [OT] Adobe's pricing policy

Yeah, it's really quite amusing. I got an email about beta testing
FrameMaker X, and they said that X is pronounced ten.

Fei Min

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Mike Wickham
Sent: Thursday, October 28, 2010 1:41 PM
To: framers@lists.frameusers.com
Subject: Re: [OT] Adobe's pricing policy

 But why bother with 9? X is shipping...

Say what? When? And are they really going to call it X instead of 10?

Mike Wickham


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Re: [OT] Adobe's pricing policy

2010-10-29 Thread Milton, Cynthia

Classification: SERCO-PUBLIC

Not just Adobe. Regardless of exchange rates, it's always been the case that 
the dollar price is more or less the same numerical value as the sterling 
price. Thus anything costing $100 in the US costs £100 over here (which is 
sometimes twice the actual price). VAT (purchase tax) varies around Europe, but 
is 17.5% here in the UK and about to rise to 20%.

 

Cynthia Milton - 0773 889 5991

Technical Documentation

 


Classification: SERCO-PUBLIC



This e-mail and any attachments may contain sensitive and/or
privileged material. It is for the intended addressee(s) only. If you
are not a named addressee, you must not use, retain or disclose
such information.

Serco cannot guarantee that the email or any attachments are free
from viruses.

The views expressed in this email are those of the originator and do
not necessarily represent the views of Serco.

Nothing in this email shall bind Serco in any contract or obligation.

Please note that all email messages sent to Serco are subject to
monitoring/interception for lawful business purposes.

Serco Group PLC. Registered in England and Wales. No:
2048608.

Registered Office: Serco House, 16 Bartley Wood Business Park,
Bartley Way, Hook, Hampshire, RG27 9UY.
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[Bulk] Re: [OT] Adobe's pricing policy

2010-10-29 Thread Writer
Not if it's pronounced Dos Ten Ten.

Nadine

--- On Fri, 10/29/10, Bill Swallow  wrote:

> From: Bill Swallow 
> Subject: [Bulk] Re: [OT] Adobe's pricing policy
> To: "Steve Pawlowskis" 
> Cc: "framers at lists.frameusers.com" 
> Date: Friday, October 29, 2010, 9:42 AM
> That would be the most interesting
> software in the world.
> 
> On Fri, Oct 29, 2010 at 9:28 AM, Steve Pawlowskis 
> wrote:
> > If Adobe offered version 20 for really old operating
> systems would it be Acrobat DOS XX ?
> 
> -- 
> Bill Swallow
> 
> Twitter: @techcommdood
> Blog: http://techcommdood.com
> LinkedIn: http://www.linkedin.com/in/techcommdood
> ___
> 
> 
> You are currently subscribed to framers as generic668 at yahoo.ca.
> 
> Send list messages to framers at lists.frameusers.com.
> 
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca
> 
> Send administrative questions to listadmin at frameusers.com.
> Visit
> http://www.frameusers.com/ for more resources and
> info.
> io


[Bulk] Re: [OT] Adobe's pricing policy

2010-10-29 Thread Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
Dos Ten Ten: The first puppy born to  Rin and Lassie

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Writer
Sent: Friday, October 29, 2010 10:09 AM
To: Steve Pawlowskis; Bill Swallow
Cc: framers at lists.frameusers.com
Subject: Re: [Bulk] Re: [OT] Adobe's pricing policy

Not if it's pronounced Dos Ten Ten.

Nadine

--- On Fri, 10/29/10, Bill Swallow  wrote:

> From: Bill Swallow 
> Subject: [Bulk] Re: [OT] Adobe's pricing policy
> To: "Steve Pawlowskis" 
> Cc: "framers at lists.frameusers.com" 
> Date: Friday, October 29, 2010, 9:42 AM
> That would be the most interesting
> software in the world.
> 
> On Fri, Oct 29, 2010 at 9:28 AM, Steve Pawlowskis

> wrote:
> > If Adobe offered version 20 for really old operating
> systems would it be Acrobat DOS XX ?
> 
> -- 
> Bill Swallow
> 
> Twitter: @techcommdood
> Blog: http://techcommdood.com
> LinkedIn: http://www.linkedin.com/in/techcommdood
> ___
> 
> 
> You are currently subscribed to framers as generic668 at yahoo.ca.
> 
> Send list messages to framers at lists.frameusers.com.
> 
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit
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> 
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> Visit
> http://www.frameusers.com/ for more resources and
> info.
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Re: [OT] Adobe's pricing policy

2010-10-28 Thread Art Campbell
Does Belgium have a VAT?

But why bother with 9? X is shipping...

Art Campbell
               art.campb...@gmail.com
  ... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358



On Thu, Oct 28, 2010 at 10:03 AM, Yves Barbion yves.barb...@gmail.com wrote:
 Hi group

 Can someone please explain to me why Adobe Acrobat 9 Standard (Full, no
 update) costs:

   - US $299 (216 EUR) when I buy it in the US Store
   http://bit.ly/aXhtLv
   - US $554 (401 EUR) when I buy it in a European Adobe Store
   - http://bit.ly/dtOSd3

 I called Customer Support in Belgium and the explanation they gave me was
 that the price in the US is lower because they don't have offer free
 support. But I don't need support!

 When I go to the Adobe store, a pop-up appears, telling me that I can have a
 live text chat with an Adobe Product Specialist to assiste me with my
 product selection. This is the result:

 Please hold as we route your chat to an Adobe Representative.
 Welcome to Adobe.com! My name is Darryl. May I assist you with your
 selection today?
 Darryl: Hello, how can I help you?
 Yves: I'd like to know why Adobe Acrobat 9 Standard costs $299 in the US
 Store and $554 in the Belgian Adobe Store? What's the reason for this HUGE
 difference in price?
 Darryl: We understand your concern. We want to make sure that we are giving
 our Customers the best products and at the right price.
 Darryl: Just so you know, there are many factors that decide pricing like
 'the cost of doing business in each country' and the 'difference in the
 perceived value of the product'.
 Darryl: What are some of the tasks you like to accomplish using the
 software?
 Yves: Not relevant here: product is the same, price is different. Why?
 Darryl: Just so you know, there are many factors that decide pricing like
 'the cost of doing business in each country' and the 'difference in the
 perceived value of the product'.

 Huh?






 --
 Yves Barbion
 www.scripto.nu
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Re: [OT] Adobe's pricing policy

2010-10-28 Thread Mike Wickham

But why bother with 9? X is shipping...


Say what? When? And are they really going to call it X instead of 10?

Mike Wickham


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Re: [OT] Adobe's pricing policy

2010-10-28 Thread Alan T Litchfield

I had this same situation on this list some time back.

I said this on the list on 18 October, 2009 (http://lists.frameusers.com/pipermail/framers/2009-October/018261.html 
)



Can anyone explain to me why it is that Adobe charges USD399 for the
upgrade of FrameMaker to version 9 for domestic customers but USD515
for the same thing for International customers.

There are no shipping costs when it has been downloaded and even if
shipping were included I don't see how they can charge USD116 for
shipping a small box anyway.

No I haven't asked Adobe, who there could possibly tell me. Certainly
no one on the helpdesk.


There was some discussion of it then.

Michael learned a new word then: rort.

Darryl learned something too. If in doubt, obfuscate.

Alan

On 29/10/2010, at 3:03 AM, Yves Barbion wrote:


Hi group

Can someone please explain to me why Adobe Acrobat 9 Standard (Full,  
no

update) costs:

  - US $299 (216 EUR) when I buy it in the US Store
  http://bit.ly/aXhtLv
  - US $554 (401 EUR) when I buy it in a European Adobe Store
  - http://bit.ly/dtOSd3

I called Customer Support in Belgium and the explanation they gave  
me was

that the price in the US is lower because they don't have offer free
support. But I don't need support!

When I go to the Adobe store, a pop-up appears, telling me that I  
can have a

live text chat with an Adobe Product Specialist to assiste me with my
product selection. This is the result:

Please hold as we route your chat to an Adobe Representative.
Welcome to Adobe.com! My name is Darryl. May I assist you with your
selection today?
Darryl: Hello, how can I help you?
Yves: I'd like to know why Adobe Acrobat 9 Standard costs $299 in  
the US
Store and $554 in the Belgian Adobe Store? What's the reason for  
this HUGE

difference in price?
Darryl: We understand your concern. We want to make sure that we are  
giving

our Customers the best products and at the right price.
Darryl: Just so you know, there are many factors that decide pricing  
like
'the cost of doing business in each country' and the 'difference in  
the

perceived value of the product'.
Darryl: What are some of the tasks you like to accomplish using the
software?
Yves: Not relevant here: product is the same, price is different. Why?
Darryl: Just so you know, there are many factors that decide pricing  
like
'the cost of doing business in each country' and the 'difference in  
the

perceived value of the product'.

Huh?




--
Alan T Litchfield
AlphaByte
PO Box 1941, Auckland, 1140
New Zealand
http://www.alphabyte.co.nz
http://www.alphabyte.co.nz/beatrice

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RE: [OT] Adobe's pricing policy

2010-10-28 Thread Alison Craig
I saw that too: Acrobat X. 

Sounds either mysterious or halfway to pornographic - which I doubt was their 
intent.

Sometimes you shoot yourself in the foot trying to be cute.

Alison

Alison Craig, Technical Writer
Ultrasonix Medical Corporation
Tel: (604) 279-8550, ext 127
E-mail: alison.cr...@ultrasonix.com
 
 
-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell
Sent: Thursday, October 28, 2010 11:42 AM
To: Mike Wickham
Cc: framers@lists.frameusers.com
Subject: Re: [OT] Adobe's pricing policy

http://www.adobe.com/

Art Campbell
               art.campb...@gmail.com
  ... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358



On Thu, Oct 28, 2010 at 1:40 PM, Mike Wickham i...@mikewickham.com wrote:
 But why bother with 9? X is shipping...

 Say what? When? And are they really going to call it X instead of 10?

 Mike Wickham


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RE: [OT] Adobe's pricing policy

2010-10-28 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
 On 29/10/2010, at 8:08 AM, Syed Zaeem Hosain (syed.hos...@aeris.net) wrote:
  My only [usual] gripe is with the upgrade pricing (like all Adobe  
  upgrades!). It is $199 regardless of whether you have Acrobat 9 Pro  
  *or* Acrobat 9 Pro Extended to go to Acrobat X Pro (there is only  
  one X Pro version - nothing called X Pro Extended as far as I can  
  know).
 
  IMHO, the price for going from 9 Pro Extended to X Pro should be  
  lower - since we already paid a premium for that 9 Pro Extended  
  version!

 In the inimitable words of Darryl:

 Just so you know, there are many factors that decide pricing like  
 'the cost of doing business in each country' and the 'difference in  
 the perceived value of the product'.

 (That's my new answer for everything).

 Alan

ROFL. 

Adobe pricing strikes again! Sigh ...

Z

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RE: [OT] Adobe's pricing policy

2010-10-28 Thread Dov Isaacs
Acrobat X is not shipping yet nor has Adobe committed to a November 1 ship date.

It is pronounced Acrobat Ten - as usual, it's a marketing thing ...

- Dov

 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 Syed Zaeem Hosain (syed.hos...@aeris.net)
 Sent: Thursday, October 28, 2010 12:08 PM
 To: Mike Wickham; framers@lists.frameusers.com
 Subject: RE: [OT] Adobe's pricing policy
 
   But why bother with 9? X is shipping...
 
  Say what? When? And are they really going to call it X instead of 10?
 
  Mike Wickham
 
 I got my e-mail from Adobe about this sometime last week as I recall. I 
 believe the shipping date is
 Nov 1, but forget where I saw that.
 
 And, I have no idea why it is X instead of 10. :)
 
 My only [usual] gripe is with the upgrade pricing (like all Adobe upgrades!). 
 It is $199 regardless of
 whether you have Acrobat 9 Pro *or* Acrobat 9 Pro Extended to go to Acrobat X 
 Pro (there is only one X
 Pro version - nothing called X Pro Extended as far as I can know).
 
 IMHO, the price for going from 9 Pro Extended to X Pro should be lower - 
 since we already paid a
 premium for that 9 Pro Extended version!
 
 Z
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Re: [OT] Adobe's pricing policy

2010-10-28 Thread Bill Swallow
Can you buy it from a US store?

Your chat log sounds like a support bot. Either that or Daryll has
been watching too many Ed Wood movies.

On Thu, Oct 28, 2010 at 10:03 AM, Yves Barbion yves.barb...@gmail.com wrote:
 Hi group

 Can someone please explain to me why Adobe Acrobat 9 Standard (Full, no
 update) costs:

   - US $299 (216 EUR) when I buy it in the US Store
   http://bit.ly/aXhtLv
   - US $554 (401 EUR) when I buy it in a European Adobe Store
   - http://bit.ly/dtOSd3

 I called Customer Support in Belgium and the explanation they gave me was
 that the price in the US is lower because they don't have offer free
 support. But I don't need support!

 When I go to the Adobe store, a pop-up appears, telling me that I can have a
 live text chat with an Adobe Product Specialist to assiste me with my
 product selection. This is the result:

 Please hold as we route your chat to an Adobe Representative.
 Welcome to Adobe.com! My name is Darryl. May I assist you with your
 selection today?
 Darryl: Hello, how can I help you?
 Yves: I'd like to know why Adobe Acrobat 9 Standard costs $299 in the US
 Store and $554 in the Belgian Adobe Store? What's the reason for this HUGE
 difference in price?
 Darryl: We understand your concern. We want to make sure that we are giving
 our Customers the best products and at the right price.
 Darryl: Just so you know, there are many factors that decide pricing like
 'the cost of doing business in each country' and the 'difference in the
 perceived value of the product'.
 Darryl: What are some of the tasks you like to accomplish using the
 software?
 Yves: Not relevant here: product is the same, price is different. Why?
 Darryl: Just so you know, there are many factors that decide pricing like
 'the cost of doing business in each country' and the 'difference in the
 perceived value of the product'.

 Huh?






 --
 Yves Barbion
 www.scripto.nu
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RE: [OT] Adobe's pricing policy

2010-10-28 Thread Spectrum Writing
How about the software application formerly known as Adobe Framemaker? (Ya'
know, like the artist formerly known as Prince for all you old-timers out
there - dating myself I know!!)

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
i...@spectrumwritingllc.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Rick Quatro
Sent: Thursday, October 28, 2010 12:34 PM
To: 'Mike Wickham'; framers@lists.frameusers.com
Subject: RE: [OT] Adobe's pricing policy

I read one of Adobe's press releases that said Acrobat X (pronounced 10).
In my opinion, if you have to explain how to pronounce a product name, it
isn't a good choice for a name. Let's just hope the next version isn't XI.

Rick Quatro
Carmen Publishing Inc.
585-659-8267
r...@frameexpert.com

*** Frame Automation blog at http://frameautomation.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Mike Wickham
Sent: Thursday, October 28, 2010 1:41 PM
To: framers@lists.frameusers.com
Subject: Re: [OT] Adobe's pricing policy

 But why bother with 9? X is shipping...

Say what? When? And are they really going to call it X instead of 10?

Mike Wickham


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Re: [OT] Adobe's pricing policy

2010-10-28 Thread Alan T Litchfield
Well, I have to thank Dov for clarifying the numbering thing because I  
thought Acrobat X (pronounced 10) meant a return to version two! 8^0.


Alan

On 29/10/2010, at 10:14 AM, Spectrum Writing wrote:

How about the software application formerly known as Adobe  
Framemaker? (Ya'
know, like the artist formerly known as Prince for all you old- 
timers out

there - dating myself I know!!)

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
i...@spectrumwritingllc.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Rick Quatro
Sent: Thursday, October 28, 2010 12:34 PM
To: 'Mike Wickham'; framers@lists.frameusers.com
Subject: RE: [OT] Adobe's pricing policy

I read one of Adobe's press releases that said Acrobat X  
(pronounced 10).
In my opinion, if you have to explain how to pronounce a product  
name, it
isn't a good choice for a name. Let's just hope the next version  
isn't XI.




--
Alan T Litchfield
AlphaByte
PO Box 1941, Auckland, 1140
New Zealand
http://www.alphabyte.co.nz
http://www.alphabyte.co.nz/beatrice

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Re: [OT] Adobe's pricing policy

2010-10-28 Thread Mike Wickham
And if someone says, I'm an Acrobat X user, are they bragging or 
disgruntled? :)


Mike Wickham


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Re: [OT] Adobe's pricing policy

2010-10-28 Thread Mike Wickham
Well, darn. I misread the original message and thought you were talking 
about FrameMaker 10 coming out. I knew about Acrobat X. Good luck getting 
people to pronounce it as Acrobat 10. I still hear people say OSX instead of 
OS 10. What a stupid naming idea. You just know some bug will be found which 
will cause users to say that Acrobat X accidentally deletes files and 
creates X-files. They're just asking for it. On the other hand, version 30 
will probably sell like hotcakes.


I hope the next version of FrameMaker stays with Arabic numerals instead of 
converting to Roman ones. Sheesh.




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RE: [OT] Adobe's pricing policy

2010-10-28 Thread Combs, Richard
Mike Wickham wrote:
 
 And if someone says, I'm an Acrobat X user, are they bragging or
 disgruntled? :)

Well, it does offer Adobe a great new marketing opportunity: sponsoring the 
Acrobat X Games. 

(Sorry, but Friday's getting close!) 

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--






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Re: [OT] Adobe's pricing policy

2010-10-28 Thread William Abernathy

Yves Barbion wrote:

 Hi group

 Can someone please explain to me why Adobe Acrobat 9 Standard (Full, no
 update) costs:

 - US $299 (216 EUR) when I buy it in the US Store
 http://bit.ly/aXhtLv
 - US $554 (401 EUR) when I buy it in a European Adobe Store
 - http://bit.ly/dtOSd3

 I called Customer Support in Belgium and the explanation they gave me was
 that the price in the US is lower because they don't have offer free
 support. But I don't need support!


Was he trying to say they have *to* offer free support? In other words, does 
EU law (or general expectation of EU customers) require free product support? If 
so, this might explain the difference: $229 gets you a product out the door; 
$554 buys you hand-holding (whether you predict you will ask for it or not...).


Just guessing here...

--William


--
William Abernathy
Berkeley, CA
http://yourwritereditor.com
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RE: [OT] Adobe's pricing policy

2010-10-28 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
Sorry, I misspoke - not Nov 1.

Maybe Adobe has not formally announced anything, but according to Amazon, it is 
a Dec 1 release date:

http://www.amazon.com/Adobe-65083161-Acrobat-X-Professional/dp/B0046DH8PC/ref=sr_1_1?ie=UTF8qid=1288308342sr=8-1
 

Given that Adobe is offering free shipping from Oct 17 through Nov 30 (from 
the e-mail I received directly from Adobe on Oct 18) - that Dec 1 date *seems* 
consistent to previous similar offers.

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Thursday, October 28, 2010 12:24 PM
To: framers@lists.frameusers.com
Subject: RE: [OT] Adobe's pricing policy

Acrobat X is not shipping yet nor has Adobe committed to a November 1 ship date.

It is pronounced Acrobat Ten - as usual, it's a marketing thing ...

- Dov

 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 Syed Zaeem Hosain (syed.hos...@aeris.net)
 Sent: Thursday, October 28, 2010 12:08 PM
 To: Mike Wickham; framers@lists.frameusers.com
 Subject: RE: [OT] Adobe's pricing policy
 
   But why bother with 9? X is shipping...
 
  Say what? When? And are they really going to call it X instead of 10?
 
  Mike Wickham
 
 I got my e-mail from Adobe about this sometime last week as I recall. I 
 believe the shipping date is
 Nov 1, but forget where I saw that.
 
 And, I have no idea why it is X instead of 10. :)
 
 My only [usual] gripe is with the upgrade pricing (like all Adobe upgrades!). 
 It is $199 regardless of
 whether you have Acrobat 9 Pro *or* Acrobat 9 Pro Extended to go to Acrobat X 
 Pro (there is only one X
 Pro version - nothing called X Pro Extended as far as I can know).
 
 IMHO, the price for going from 9 Pro Extended to X Pro should be lower - 
 since we already paid a
 premium for that 9 Pro Extended version!
 
 Z
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RE: [OT] Adobe's pricing policy

2010-10-28 Thread Fei Min Lorente
Yeah, it's really quite amusing. I got an email about beta testing
FrameMaker X, and they said that X is pronounced ten.

Fei Min

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Mike Wickham
Sent: Thursday, October 28, 2010 1:41 PM
To: framers@lists.frameusers.com
Subject: Re: [OT] Adobe's pricing policy

 But why bother with 9? X is shipping...

Say what? When? And are they really going to call it X instead of 10?

Mike Wickham


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RE: [OT] Adobe's pricing policy

2010-10-28 Thread Flato, Gillian
I thought maybe Acrobat was going radical on us (like Malcolm X)!

Thank you,
 

Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
9408.545.6316
  408.232.5911
4 gfl...@nanometrics.com

Well Done is better than Well Said - Benjamin Franklin

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield
Sent: Thursday, October 28, 2010 2:35 PM
To: i...@spectrumwritingllc.com
Cc: framers@lists.frameusers.com; 'Mike Wickham'
Subject: Re: [OT] Adobe's pricing policy

Well, I have to thank Dov for clarifying the numbering thing because I  
thought Acrobat X (pronounced 10) meant a return to version two! 8^0.

Alan

On 29/10/2010, at 10:14 AM, Spectrum Writing wrote:

 How about the software application formerly known as Adobe  
 Framemaker? (Ya'
 know, like the artist formerly known as Prince for all you old- 
 timers out
 there - dating myself I know!!)

 TVB

 Tammy Van Boening
 Owner/Principal
 Spectrum Writing, LLC
 www.spectrumwritingllc.com
 i...@spectrumwritingllc.com


 -Original Message-
 From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Rick Quatro
 Sent: Thursday, October 28, 2010 12:34 PM
 To: 'Mike Wickham'; framers@lists.frameusers.com
 Subject: RE: [OT] Adobe's pricing policy

 I read one of Adobe's press releases that said Acrobat X  
 (pronounced 10).
 In my opinion, if you have to explain how to pronounce a product  
 name, it
 isn't a good choice for a name. Let's just hope the next version  
 isn't XI.


--
Alan T Litchfield
AlphaByte
PO Box 1941, Auckland, 1140
New Zealand
http://www.alphabyte.co.nz
http://www.alphabyte.co.nz/beatrice

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