Bug Reporting
On 2010/11/16 09:12, Bruce Johnson so eloquently wrote: I'd report this as a bug to Apple I've tried to report bugs in security updates but I could never find a PoC. How do you report a bug to Apple? Tina -- iMac 20 USB 2 1.25GHz G4 2GB RAM GeForce FX 5200 Ultra 64MB DDR Gnome/Ubuntu 10.10 Power Mac June 04 2GHz G5DP 8GB RAM GeForce 6800 Ultra DDL 256MB Leopard 10.5.8 PowerBook G4 15 HiRes DLSD 1.67GHz G4 2GB RAM Radeon 9700 128MB DDR Leopard 10.5.8 -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list
Re: Bug Reporting
On 17/11/2010, at 3:15 AM, Tina K. wrote: On 2010/11/16 09:12, Bruce Johnson so eloquently wrote: I'd report this as a bug to Apple I've tried to report bugs in security updates but I could never find a PoC. How do you report a bug to Apple? Tina G'day Tina https://bugreport.apple.com/cgi-bin/WebObjects/RadarWeb.woa/wa/signIn You need to be an Apple Developer tho'. It's a frebie Regards Santa And what, you ask, was the beginning of it all? And it is this.. Existence that multiplied itself For sheer delight of being And plunged with numberless trillions of forms So that it might find itself innumerably Sri Aurobindo -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list
Re: Bug Reporting
At 7:48 AM +1100 11/17/2010, Brian Christmas wrote: How do you report a bug to Apple? https://bugreport.apple.com/cgi-bin/WebObjects/RadarWeb.woa/wa/signIn You need to be an Apple Developer tho'. It's a frebie And keep around full documentation to the bug - text files, screen shots, etc. Be prepared to hear little to nothing from Apple for days, weeks, or even months. Then, when you do get a reply, realize it's a horrible automated system, where the actual developer response is filtered thru a front-end human with an IQ of 5. It will ask you to repeat information over and over - just to see if it can make you go away. IMO, the worst bug reporting system I've ever used. G'luck. - Dan. -- - Psychoceramic Emeritus; South Jersey, USA, Earth. -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list
Re: Bug Reporting
On 2010/11/16 15:13, Dan so eloquently wrote: And keep around full documentation to the bug - text files, screen shots, etc. Be prepared to hear little to nothing from Apple for days, weeks, or even months. Then, when you do get a reply, realize it's a horrible automated system, where the actual developer response is filtered thru a front-end human with an IQ of 5. It will ask you to repeat information over and over - just to see if it can make you go away. IMO, the worst bug reporting system I've ever used. G'luck. Sounds like I might have better luck just emailing Steve, so I guess I shouldn't hold my breath. Why am I not surprised? Tina -- iMac 20 USB 2 1.25GHz G4 2GB RAM GeForce FX 5200 Ultra 64MB DDR Gnome/Ubuntu 10.10 Power Mac June 04 2GHz G5DP 8GB RAM GeForce 6800 Ultra DDL 256MB Leopard 10.5.8 PowerBook G4 15 HiRes DLSD 1.67GHz G4 2GB RAM Radeon 9700 128MB DDR Leopard 10.5.8 -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list
Re: Bug Reporting
On 17/11/2010, at 12:59 PM, Tina K. wrote: On 2010/11/16 15:13, Dan so eloquently wrote: And keep around full documentation to the bug - text files, screen shots, etc. Be prepared to hear little to nothing from Apple for days, weeks, or even months. Then, when you do get a reply, realize it's a horrible automated system, where the actual developer response is filtered thru a front-end human with an IQ of 5. It will ask you to repeat information over and over - just to see if it can make you go away. IMO, the worst bug reporting system I've ever used. G'luck. Sounds like I might have better luck just emailing Steve, so I guess I shouldn't hold my breath. Why am I not surprised? Tina G'day Tina My experience has been the opposite of Dans. I've reported 6 bugs over the years, and been asked for further details with 3 of the reports, once on each occasion. The correct procedure is to be thorough in your initial preparation. I prepared a pdf of the exact procedure required to trigger the bug (with screen shots if required), as well as any script and procedure for using the script. One incident was an extremely elaborate setup, and I got a reply querying a point I had not explained fully. One was a script procedure involving Numbers that totally wiped the Script Editor from the boot drive, which also got a response and was fixed in the next release). All these I wrapped in a folder and zipped, and attached to the report. In the actual report I entered a brief resumé of the bug, and simply said 'Read the attached pdf'. Don't be put off by others bad experiences. Apple needs bug feedback, and if you want bad experiences, talk to windows programmers who have tried to lodge bug reports. I might be a bit fortunate, I'm an ex technical instructor who's written manuals that must be clear and concise. If you can do the same, I don't think Apple Engineers will be a hassle. Regards Santa -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list
