Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
oh yes, as I do with all ibmlink outages, I have sent this latest issue on to our IBM rep in-house here, and last time IBMLINK suffered outage problems I received an email reply from the SoftwareExcel Manager -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
something has to be done, because this is absurd. I think it passed "absurd" last week. Perhaps someone envisions this possible future scenario: Support: "We've had zero problem reports for the last quarter." Management: "Nobody has tried to use the service for the last quarter." Support: "And your point is..?" Far beyond absurd; try ludicrous. Doesn't this fall under the category of Theft By Deception? Collecting fees for services NOT rendered? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
In a message dated 6/11/2007 10:28:32 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: Have you (and other asked for a duty manager? This just rises visibility usually doesn't fix the issue. Once in a while he (or she) can step in and slap some knuckles. But in cases (probably ) like >> Usually get adequate response from support. It's more of a technology architecture issue. Stuff keeps breaking, availability is horrible, response time is sporadic and has been for months. ** See what's free at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
On Jun 11, 2007, at 8:40 AM, Ed Finnell wrote: In a message dated 6/11/2007 8:25:48 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: rip IBM apart at Share and at the z/OS expo for this web IBMLINK nonsense. I don't see what SHARE/Expo has to do with it. This is bread and butter 'bidness'. Services offered, services not rendered...unfortunately it's tied in to the support contract. So non-payment could lead to termination of 'all support'. In the past branch and account managers would assume the role of customer advocate. I guess in the new age another 'lost function' 'cause nobody wanted to support it and it cost money? Ed: Have you (and other asked for a duty manager? This just rises visibility usually doesn't fix the issue. Once in a while he (or she) can step in and slap some knuckles. But in cases (probably ) like this visibility is the one of the real issues, IMO. Ed -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
In a message dated 6/11/2007 9:20:00 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: In that case, non-availability of part of the contracted service would constitute "breach of contract", wouldn't it? >> Yeah, but it varies from state to state. CE's still come when called, parts get replaced, etc...guess eventually the suits will get involved. ** See what's free at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
In a message dated 6/11/2007 9:02:41 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: Management: "Nobody has tried to use the service for the last quarter." Support: "And your point is..?" >> What was the old film where the inmates are freed and are charged with running the town? Zero Mostell comes to mind...but it's really foggy and the dew point is rising. ** See what's free at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
On 11 Jun 2007 06:40:54 -0700, in bit.listserv.ibm-main (Message-ID:<[EMAIL PROTECTED]>) [EMAIL PROTECTED] wrote: In a message dated 6/11/2007 8:25:48 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: rip IBM apart at Share and at the z/OS expo for this web IBMLINK nonsense. I don't see what SHARE/Expo has to do with it. This is bread and butter 'bidness'. Services offered, services not rendered...unfortunately it's tied in to the support contract. So non-payment could lead to termination of 'all support'. "To win in a bureaucracy, make your problem their problem." Rather than just opening sev 1s whenever IBMLINK is down, perhaps you should call the hotline and ask the people there to do whatever you were trying to do. Maybe when IBM sees the costs involved in staffing the hotline, they'll improve IBMLINK service (and/or bring back the 3270 interface). Of course, we have to face the possibility that they'll instead drop the hotline. -- I cannot receive mail at the address this was sent from. To reply directly, send to ar23hur "at" intergate "dot" com -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
> -Original Message- > From: IBM Mainframe Discussion List On Behalf Of Ed Finnell > > Seems that once upon a time access to IBMLINK was an > extra-cost option called SoftwareXcel Extended. Is that no > longer true? > > >> > Yeah, but with long term service contracts it all gets lumped > together. In that case, non-availability of part of the contracted service would constitute "breach of contract", wouldn't it? -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
In a message dated 6/11/2007 8:54:06 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: Seems that once upon a time access to IBMLINK was an extra-cost option called SoftwareXcel Extended. Is that no longer true? >> Yeah, but with long term service contracts it all gets lumped together. ** See what's free at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
> -Original Message- > From: IBM Mainframe Discussion List On Behalf Of Robert Justice > > something has to be done, because this is absurd. I think it passed "absurd" last week. Perhaps someone envisions this possible future scenario: Support: "We've had zero problem reports for the last quarter." Management: "Nobody has tried to use the service for the last quarter." Support: "And your point is..?" -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
> -Original Message- > From: IBM Mainframe Discussion List On Behalf Of Ed Finnell > >> > I don't see what SHARE/Expo has to do with it. This is bread > and butter > 'bidness'. Services offered, services not > rendered...unfortunately it's tied > in to the support contract. So non-payment could lead to > termination of 'all support'. Seems that once upon a time access to IBMLINK was an extra-cost option called SoftwareXcel Extended. Is that no longer true? -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
something has to be done, because this is absurd. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
In a message dated 6/11/2007 8:25:48 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: rip IBM apart at Share and at the z/OS expo for this web IBMLINK nonsense. >> I don't see what SHARE/Expo has to do with it. This is bread and butter 'bidness'. Services offered, services not rendered...unfortunately it's tied in to the support contract. So non-payment could lead to termination of 'all support'. In the past branch and account managers would assume the role of customer advocate. I guess in the new age another 'lost function' 'cause nobody wanted to support it and it cost money? ** See what's free at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK-SEV1 32141089-->now 10:15 maybe
the latest "claim" is that it will be fixed by 10:15 I hope customers rip IBM apart at Share and at the z/OS expo for this web IBMLINK nonsense. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
