SV: IBMLink Outage May 4-7
HILARIOUS! :D Regards, Thomas Berg __ Thomas Berg Specialist AM/DQS SWEDBANK AB (publ) -Ursprungligt meddelande- Från: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] För Edward Jaffe Skickat: den 2 maj 2012 19:53 Till: IBM-MAIN@bama.ua.edu Ämne: IBMLink Outage May 4-7 27 April 2012 This is to inform you that IBMLink will have a planned outage for a system upgrade starting on Friday, May 4th at 9:00 PM MT through Monday, May 7th at 3:00 AM MT. During this time IBMLink will be down. Thank you for your patience and understanding. -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 edja...@phoenixsoftware.com http://www.phoenixsoftware.com/ -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
Reminds me of how a printer vendor-who-will-not-be-named (but not IBM), did up time. Basically the printer was considered up when it was not in use, even it if was broken. I.e. If it is non-functional over a weekend, it was counted as be up because we didn't try to print anything over the weekend. -- John McKown Systems Engineer IV IT Administrative Services Group HealthMarkets(r) 9151 Boulevard 26 * N. Richland Hills * TX 76010 (817) 255-3225 phone * john.mck...@healthmarkets.com * www.HealthMarkets.com Confidentiality Notice: This e-mail message may contain confidential or proprietary information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. HealthMarkets(r) is the brand name for products underwritten and issued by the insurance subsidiaries of HealthMarkets, Inc. -The Chesapeake Life Insurance Company(r), Mid-West National Life Insurance Company of TennesseeSM and The MEGA Life and Health Insurance Company.SM -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Mary Anne Matyaz Sent: Wednesday, May 02, 2012 7:39 PM To: IBM-MAIN@bama.ua.edu Subject: Re: IBMLink Outage May 4-7 Makes you feel good about all that work we've been doing with IBM, doesn't it? You betcha. I think what aggravates me the most is that can still say it's up 24x7, because 'scheduled maintenance windows' don't count. MA -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
In most (if not all) cases I have found the second generation tools (SIS, Support Portal, IBM Link, z/OS Internet Library,) to be inferior to the systems they replaced. Performance, availability, and ease of use have all suffered. The only item I can give a passing grade to is content. (and the passing grade is only a C) -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
Yeah, I've done push/pulls on 3090's in under 48. Can't imagine what's involved. Seems like a contractual violation, maybe if their monthly stipend is similarly late they might be more motivated. In a message dated 5/3/2012 12:38:49 A.M. Central Daylight Time, edja...@phoenixsoftware.com writes: Absurd indeed! When was the last time one of IBM's mainframe customers enjoyed a 54-hour maintenance/upgrade outage window? I have never seen anything like this myself, but I am relatively inexperienced compared to many on this list. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
Again guys - Raise the issue to your account teams (if any) or business partners (if that is where your support is). How we can have a platform that touts five nines availability with a support system that is only nine beats me. Jerry Whitteridge Lead Systems Programmer Safeway Inc. 925 951 4184 If you feel in control you just aren't going fast enough. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Ed Finnell Sent: Thursday, May 03, 2012 12:18 PM To: IBM-MAIN@bama.ua.edu Subject: Re: IBMLink Outage May 4-7 Yeah, I've done push/pulls on 3090's in under 48. Can't imagine what's involved. Seems like a contractual violation, maybe if their monthly stipend is similarly late they might be more motivated. In a message dated 5/3/2012 12:38:49 A.M. Central Daylight Time, edja...@phoenixsoftware.com writes: Absurd indeed! When was the last time one of IBM's mainframe customers enjoyed a 54-hour maintenance/upgrade outage window? I have never seen anything like this myself, but I am relatively inexperienced compared to many on this list. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN Email Firewall made the following annotations. -- Warning: All e-mail sent to this address will be received by the corporate e-mail system, and is subject to archival and review by someone other than the recipient. This e-mail may contain proprietary information and is intended only for the use of the intended recipient(s). If the reader of this message is not the intended recipient(s), you are notified that you have received this message in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately. == -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
Edward Jaffe wrote: On 5/2/2012 7:27 PM, John Gilmore wrote: IBM should explain what it expects to accomplish during this--on the face of it--absurdly long interval. Absurd indeed! When was the last time one of IBM's mainframe customers enjoyed a 54-hour maintenance/upgrade outage window? I can assure you that if I had ever experienced a 54-hour maintenance/upgrade outage window I would not have enjoyed it. I have never seen anything like this myself, but I am relatively inexperienced compared to many on this list. My experience dates only back to 1966. Bob -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
IBMLink Outage May 4-7
27 April 2012 This is to inform you that IBMLink will have a planned outage for a system upgrade starting on Friday, May 4th at 9:00 PM MT through Monday, May 7th at 3:00 AM MT. During this time IBMLink will be down. Thank you for your patience and understanding. -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 edja...@phoenixsoftware.com http://www.phoenixsoftware.com/ -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
Wow. That's...a lot of downtime. :( Do you know if that includes SR? Thanks, MA -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
On 5/2/2012 11:24 AM, Mary Anne Matyaz wrote: Wow. That's...a lot of downtime. :( Do you know if that includes SR? No idea. The news article is very brief. (See below.) https://www.ibm.com/ibmlink/news/NewsServlet.wss?referrer=newsMaincommand=Getnews_item_id=5446lc=encc=US I agree. It is a LOT of downtime! I hope nobody has any serious sysprogging scheduled for this weekend... -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 edja...@phoenixsoftware.com http://www.phoenixsoftware.com/ -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
I've complained to our IBM account team repeatedly that having IBMLink have down time during the weekend when we have our changes scheduled is a big exposure. I'd love to see them move out of the window most customers have their change windows - maybe other accounts could also raise the issue to their teams? Jerry Whitteridge Lead Systems Programmer Safeway Inc. 925 951 4184 If you feel in control you just aren't going fast enough. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Edward Jaffe Sent: Wednesday, May 02, 2012 11:33 AM To: IBM-MAIN@bama.ua.edu Subject: Re: IBMLink Outage May 4-7 On 5/2/2012 11:24 AM, Mary Anne Matyaz wrote: Wow. That's...a lot of downtime. :( Do you know if that includes SR? No idea. The news article is very brief. (See below.) https://www.ibm.com/ibmlink/news/NewsServlet.wss?referrer=newsMaincommand=Getnews_item_id=5446lc=encc=US I agree. It is a LOT of downtime! I hope nobody has any serious sysprogging scheduled for this weekend... -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 edja...@phoenixsoftware.com http://www.phoenixsoftware.com/ -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN Email Firewall made the following annotations. -- Warning: All e-mail sent to this address will be received by the corporate e-mail system, and is subject to archival and review by someone other than the recipient. This e-mail may contain proprietary information and is intended only for the use of the intended recipient(s). If the reader of this message is not the intended recipient(s), you are notified that you have received this message in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately. == -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
On 2 May 2012 14:05:30 -0700, in bit.listserv.ibm-main you wrote: I've complained to our IBM account team repeatedly that having IBMLink have down time during the weekend when we have our changes scheduled is a big exposure. I'd love to see them move out of the window most customers have their change windows - maybe other accounts could also raise the issue to their teams? I guess that the service link team hasn't gotten the message that system z allows 24/7/365. I can't imagine Microsoft having their service site shut down for that amount of time. So far as I know their equivalent of Service Link is always available. If I had the money I would bring this up at a shareholders meeting but the travel costs are too great for the low value to me personally. Clark Morris Jerry Whitteridge Lead Systems Programmer Safeway Inc. 925 951 4184 If you feel in control you just aren't going fast enough. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Edward Jaffe Sent: Wednesday, May 02, 2012 11:33 AM To: IBM-MAIN@bama.ua.edu Subject: Re: IBMLink Outage May 4-7 On 5/2/2012 11:24 AM, Mary Anne Matyaz wrote: Wow. That's...a lot of downtime. :( Do you know if that includes SR? No idea. The news article is very brief. (See below.) https://www.ibm.com/ibmlink/news/NewsServlet.wss?referrer=newsMaincommand=Getnews_item_id=5446lc=encc=US I agree. It is a LOT of downtime! I hope nobody has any serious sysprogging scheduled for this weekend... -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
In all the time I've been doing this, I would never have dared ask for outages of this magnitude. The worst I ever was part of was a couple 12-14 hour unexpected weekend days when we didn't have fall back ready. I think that was also the time after VM and before we did a sandbox LPAR, so we did some standalone restores. With the new ERP system they are moving us to, scheduled outages of this length are routine. :( but it's better than the working legacy :) Dave Gibney Information Technology Services Washington State University -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
On 5/2/2012 5:05 PM, Jerry Whitteridge wrote: I've complained to our IBM account team repeatedly that having IBMLink have down time during the weekend when we have our changes scheduled is a big exposure. I'd love to see them move out of the window most customers have their change windows - maybe other accounts could also raise the issue to their teams? Jerry Whitteridge Lead Systems Programmer Safeway Inc. 925 951 4184 Jerry, This is incredibly frustrating. I'm part of a SHARE working group that has made clear to IBM that IBMLink MUST be available 24/7. They blew us off, saying that both SR and ShopZ are available 24/7 (they're not, but that's for another rant). We came back and said that SIS, ASAP, etc. are still IBMLink only, and we need access to them 24/7, especially SIS. They've assured us that they are working toward making IBMLink continuously available, but this 3-day outage is a slap in the face. None of us get three days to work on our systems. Even the most ambitious data center move occurs in hours, not days. Somebody at IBM should be embarrassed about this, but I have a feeling that they're not. Regards, Tom Conley -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
On 5/2/2012 2:25 PM, Mary Anne Matyaz wrote: Wow. That's...a lot of downtime. :( Do you know if that includes SR? Thanks, MA -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN MA, Makes you feel good about all that work we've been doing with IBM, doesn't it? Tom -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
On 5/2/2012 2:34 PM, Edward Jaffe wrote: On 5/2/2012 11:24 AM, Mary Anne Matyaz wrote: Wow. That's...a lot of downtime. :( Do you know if that includes SR? No idea. The news article is very brief. (See below.) https://www.ibm.com/ibmlink/news/NewsServlet.wss?referrer=newsMaincommand=Getnews_item_id=5446lc=encc=US I agree. It is a LOT of downtime! I hope nobody has any serious sysprogging scheduled for this weekend... Ed, Just brutal, a total slap in the face. Tom -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
On 5/2/2012 3:35 PM, Gibney, Dave wrote: With the new ERP system they are moving us to, scheduled outages of this length are routine. :( but it's better than the working legacy :) Double standard. -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 edja...@phoenixsoftware.com http://www.phoenixsoftware.com/ -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
-Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Edward Jaffe Sent: Wednesday, May 02, 2012 4:11 PM To: IBM-MAIN@bama.ua.edu Subject: Re: IBMLink Outage May 4-7 On 5/2/2012 3:35 PM, Gibney, Dave wrote: With the new ERP system they are moving us to, scheduled outages of this length are routine. :( but it's better than the working legacy :) Double standard. New regime, New Direction I'll need plan B (or C) before I retire. It has been a mostly good 30 years here. Dave Gibney Information Technology Services Washington State University -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 edja...@phoenixsoftware.com http://www.phoenixsoftware.com/ -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
Makes you feel good about all that work we've been doing with IBM, doesn't it? You betcha. I think what aggravates me the most is that can still say it's up 24x7, because 'scheduled maintenance windows' don't count. MA -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
On 2 May 2012 17:40:01 -0700, in bit.listserv.ibm-main you wrote: Makes you feel good about all that work we've been doing with IBM, doesn't it? You betcha. I think what aggravates me the most is that can still say it's up 24x7, because 'scheduled maintenance windows' don't count. Maybe those of us who are active and not semi-retired like me should call their IBM sales person and ask them why IBM can't maintain continuous availability when Microsoft can. Maybe e-mails and letters to Virginia Rometty would help. Rodney C. Adkins might be another good one. The theme of this should be If Microsoft can maintain continuous availability, why can't you?. Clark Morris MA -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
IBM should explain what it expects to accomplish during this--on the face of it--absurdly long interval. If IBMLink's deplorable availability will be very much improved after it, this outage may well be justifiable. If not, not. In general, it is time for more transparency about these issues; prior notice without consultation is not enough. John Gilmore, Ashland, MA 01721 - USA -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink Outage May 4-7
On 5/2/2012 7:27 PM, John Gilmore wrote: IBM should explain what it expects to accomplish during this--on the face of it--absurdly long interval. Absurd indeed! When was the last time one of IBM's mainframe customers enjoyed a 54-hour maintenance/upgrade outage window? I have never seen anything like this myself, but I am relatively inexperienced compared to many on this list. -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 edja...@phoenixsoftware.com http://www.phoenixsoftware.com/ -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
