Re: Urgent help needed - Message ISN000E
W dniu 2012-07-16 21:01, August Carideo pisze: this is exactly why I did not respond another shop getting off MF but in mean time stopped paying for HW SW support etc No, not so easy. It's legal to not pay for HW and support, but you have to pay for MLC software. BTW: It is not a sin to have unsupported HW, maybe bought in second hand. I would prefer EFFECTIVE support over official support contract whith guarranteed fix time and problems in reality, especially when there is no financial punishment for fix time exceed, especially when CE is not able to make simple part swap and he's trying fourth time and it took over a week. New shining machine. (Been there, observed that, still angry.) -- Radoslaw Skorupka Lodz, Poland -- Tre tej wiadomoci moe zawiera informacje prawnie chronione Banku przeznaczone wycznie do uytku subowego adresata. Odbiorc moe by jedynie jej adresat z wyczeniem dostpu osób trzecich. Jeeli nie jeste adresatem niniejszej wiadomoci lub pracownikiem upowanionym do jej przekazania adresatowi, informujemy, e jej rozpowszechnianie, kopiowanie, rozprowadzanie lub inne dziaanie o podobnym charakterze jest prawnie zabronione i moe by karalne. Jeeli otrzymae t wiadomo omykowo, prosimy niezwocznie zawiadomi nadawc wysyajc odpowied oraz trwale usun t wiadomo wczajc w to wszelkie jej kopie wydrukowane lub zapisane na dysku. This e-mail may contain legally privileged information of the Bank and is intended solely for business use of the addressee. This e-mail may only be received by the addressee and may not be disclosed to any third parties. If you are not the intended addressee of this e-mail or the employee authorised to forward it to the addressee, be advised that any dissemination, copying, distribution or any other similar activity is legally prohibited and may be punishable. If you received this e-mail by mistake please advise the sender immediately by using the reply facility in your e-mail software and delete permanently this e-mail including any copies of it either printed or saved to hard drive. BRE Bank SA, 00-950 Warszawa, ul. Senatorska 18, tel. +48 (22) 829 00 00, fax +48 (22) 829 00 33, www.brebank.pl, e-mail: i...@brebank.pl Sd Rejonowy dla m. st. Warszawy XII Wydzia Gospodarczy Krajowego Rejestru Sdowego, nr rejestru przedsibiorców KRS 025237, NIP: 526-021-50-88. Wedug stanu na dzie 01.01.2012 r. kapita zakadowy BRE Banku SA (w caoci wpacony) wynosi 168.410.984 zotych. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
What about erep and logrec Scott ford www.identityforge.com On Jul 17, 2012, at 6:50 AM, Richards, Robert B. robert.richa...@opm.gov wrote: Permanent Failure When the system detects that the service processor is permanently, completely failing, the system receives a service processor damage machine check. The system also notifies subsystems about the damage. For a permanent failure, the system issues the following message: ISN000E THE PROCESSOR CONTROLLER HAS FAILED. SOME CRITICAL SYSTEM FUNCTIONS HAVE BEEN DISABLED. AN ORDERLY SHUTDOWN OF THE ENTIRE SYSTEM SHOULD IMMEDIATELY BE ATTEMPTED IN ORDER TO MINIMIZE THE IMPACT OF THIS FAILURE After this message, the operator can optionally perform an orderly shutdown of the system. Processing can continue, but when a function of the service processor is required, the system may become inoperative. To recover, the operator then performs an initial microprogram load (IML). Peter, did you try the IML? I am not even sure what that means anymore on today's equipment. Bob -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of peter novack Sent: Monday, July 16, 2012 2:42 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: Urgent help needed - Message ISN000E OK, here's the story so far: We've tried IPLing a few times, and later performed a power-on-reset, but still got the message a few hours later. Unfortunately, they do not have official IBM support (assuming they would even support such old machines), and I don't think that's about to change, given the ongoing migration to open systems. I still can't find anything interesting in the logs and I am running out of ideas. The only thing we could think about that might be related is a power failure we suffered a day before the message appeared for the first time. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Urgent help needed - Message ISN000E
Hi all, I work as a consultant in a small installation in Eastern Europe. Their main business activity runs on a couple of Z900 machines (z/OS 1.6). One is for production and the other for development. Like many organizations, they've been trying to get rid of the Mainframe for years now, so far with very little progress... A few hours ago, we got a very strange message on the development machine: ISN000E The service processor has failed. Some critical system functions are inoperative. An orderly shutdown of the entire system should be planned in order to minimize the possible impact of this failure. I thought I might be able to find something that might explain this in the syslog, but it showed nothing out of the ordinary. We tried IPLing but got the error message again. After a short (and rather panicked) discussion with the operations manager, and considering the documented instruction to shut down the system, we've decided to take down all LPARs. Naturally, they are very disturbed about this message, and the required system shutdown that followed. Any thoughts on what might be causing this? My client and I would highly appreciate any hints/tips on the root cause of this... -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
Call your IBM Hardware Support ASAP Rob Scott Lead Developer Rocket Software 77 Fourth Avenue . Suite 100 . Waltham . MA 02451-1468 . USA Tel: +1.781.684.2305 Email: rsc...@rs.com Web: www.rocketsoftware.com -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of peter novack Sent: 16 July 2012 15:22 To: IBM-MAIN@LISTSERV.UA.EDU Subject: Urgent help needed - Message ISN000E Hi all, I work as a consultant in a small installation in Eastern Europe. Their main business activity runs on a couple of Z900 machines (z/OS 1.6). One is for production and the other for development. Like many organizations, they've been trying to get rid of the Mainframe for years now, so far with very little progress... A few hours ago, we got a very strange message on the development machine: ISN000E The service processor has failed. Some critical system functions are inoperative. An orderly shutdown of the entire system should be planned in order to minimize the possible impact of this failure. I thought I might be able to find something that might explain this in the syslog, but it showed nothing out of the ordinary. We tried IPLing but got the error message again. After a short (and rather panicked) discussion with the operations manager, and considering the documented instruction to shut down the system, we've decided to take down all LPARs. Naturally, they are very disturbed about this message, and the required system shutdown that followed. Any thoughts on what might be causing this? My client and I would highly appreciate any hints/tips on the root cause of this... -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
OK, here's the story so far: We've tried IPLing a few times, and later performed a power-on-reset, but still got the message a few hours later. Unfortunately, they do not have official IBM support (assuming they would even support such old machines), and I don't think that's about to change, given the ongoing migration to open systems. I still can't find anything interesting in the logs and I am running out of ideas. The only thing we could think about that might be related is a power failure we suffered a day before the message appeared for the first time. - Original Message - From: peter novack Sent: 07/16/12 06:21 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Urgent help needed - Message ISN000E Hi all, I work as a consultant in a small installation in Eastern Europe. Their main business activity runs on a couple of Z900 machines (z/OS 1.6). One is for production and the other for development. Like many organizations, they've been trying to get rid of the Mainframe for years now, so far with very little progress... A few hours ago, we got a very strange message on the development machine: ISN000E The service processor has failed. Some critical system functions are inoperative. An orderly shutdown of the entire system should be planned in order to minimize the possible impact of this failure. I thought I might be able to find something that might explain this in the syslog, but it showed nothing out of the ordinary. We tried IPLing but got the error message again. After a short (and rather panicked) discussion with the operations manager, and considering the documented instruction to shut down the system, we've decided to take down all LPARs. Naturally, they are ve ry disturbed about this message, and the required system shutdown that followed. Any thoughts on what might be causing this? My client and I would highly appreciate any hints/tips on the root cause of this... -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
I work as a consultant in a small installation in Eastern Europe. Their main business activity runs on a couple of Z900 machines (z/OS 1.6). One is for production and the other for development. Like many organizations, they've been trying to get rid of the Mainframe for years now, so far with very little progress... A few hours ago, we got a very strange message on the development machine: ISN000E The service processor has failed. Some critical system functions are inoperative. An orderly shutdown of the entire system should be planned in order to minimize the possible impact of this failure. I thought I might be able to find something that might explain this in the syslog, but it showed nothing out of the ordinary. We tried IPLing but got the error message again. After a short (and rather panicked) discussion with the operations manager, and considering the documented instruction to shut down the system, we've decided to take down all LPARs. Naturally, they are very disturbed about this message, and the required system shutdown that followed. Any thoughts on what might be causing this? My client and I would highly appreciate any hints/tips on the root cause of this... z/OS issues this message in 2 cases: 1. The machine has presented a Service Processor Damage machine check. 2. The machine has presented a state change event which indicates an unrecoverable Service Processor failure. Service Processor is also known as the SE or Support Element. Further investigation would need to be done by your hardware support team. Jim Mulder z/OS System Test IBM Corp. Poughkeepsie, NY -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
IBM will come out and perform service for time and the cost of parts even without a service contract. You have two choices: 1) Pay IBM or 2) accelerate your migration you that you're off the z900 before it totally craps out. This may sound harsh but those are your choices. Bob Shannon -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
There are companies out there that sell and service used mainframes. If you can't get the part replaced, then a used mainframe could be purchased. With a new minimum z114 starting at $75,000, z9 or z10 should be a bit cheaper. On Mon, Jul 16, 2012 at 1:42 PM, peter novack peter.nov...@gmx.com wrote: OK, here's the story so far: We've tried IPLing a few times, and later performed a power-on-reset, but still got the message a few hours later. Unfortunately, they do not have official IBM support (assuming they would even support such old machines), and I don't think that's about to change, given the ongoing migration to open systems. I still can't find anything interesting in the logs and I am running out of ideas. The only thing we could think about that might be related is a power failure we suffered a day before the message appeared for the first time. - Original Message - From: peter novack Sent: 07/16/12 06:21 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Urgent help needed - Message ISN000E Hi all, I work as a consultant in a small installation in Eastern Europe. Their main business activity runs on a couple of Z900 machines (z/OS 1.6). One is for production and the other for development. Like many organizations, they've been trying to get rid of the Mainframe for years now, so far with very little progress... A few hours ago, we got a very strange message on the development machine: ISN000E The service processor has failed. Some critical system functions are inoperative. An orderly shutdown of the entire system should be planned in order to minimize the possible impact of this failure. I thought I might be able to find something that might explain this in the syslog, but it showed nothing out of the ordinary. We tried IPLing but got the error message again. After a short (and rather panicked) discussion with the operations manager, and considering the documented instruction to shut down the system, we've decided to take down all LPARs. Naturally, they are ve ry disturbed about this message, and the required system shutdown that followed. Any thoughts on what might be causing this? My client and I would highly appreciate any hints/tips on the root cause of this... -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- Mike A Schwab, Springfield IL USA Where do Forest Rangers go to get away from it all? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
this is exactly why I did not respond another shop getting off MF but in mean time stopped paying for HW SW support etc I guess its time and materials From: Mark Jacobs mark.jac...@custserv.com To: IBM-MAIN@LISTSERV.UA.EDU, Date: 07/16/2012 02:46 PM Subject:Re: Urgent help needed - Message ISN000E Sent by:IBM Mainframe Discussion List IBM-MAIN@LISTSERV.UA.EDU Sounds like their management has a problem then. Mark Jacobs On 07/16/12 14:42, peter novack wrote: OK, here's the story so far: We've tried IPLing a few times, and later performed a power-on-reset, but still got the message a few hours later. Unfortunately, they do not have official IBM support (assuming they would even support such old machines), and I don't think that's about to change, given the ongoing migration to open systems. I still can't find anything interesting in the logs and I am running out of ideas. The only thing we could think about that might be related is a power failure we suffered a day before the message appeared for the first time. - Original Message - From: peter novack Sent: 07/16/12 06:21 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Urgent help needed - Message ISN000E Hi all, I work as a consultant in a small installation in Eastern Europe. Their main business activity runs on a couple of Z900 machines (z/OS 1.6). One is for production and the other for development. Like many organizations, they've been trying to get rid of the Mainframe for years now, so far with very little progress... A few hours ago, we got a very strange message on the development machine: ISN000E The service processor has failed. Some critical system functions are inoperative. An orderly shutdown of the entire system should be planned in order to minimize the possible impact of this failure. I thought I might be able to find something that might explain this in the syslog, but it showed nothing out of the ordinary. We tried IPLing but got the error message again. After a short (and rather panicked) discussion with the operations manager, and considering the documented instruction to shut down the system, we've decided to take down all LPARs. Naturally, they are ve ry disturbed about this message, and the required system shutdown that followed. Any thoughts on what might be causing this? My client and I would highly appreciate any hints/tips on the root cause of this... -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- Mark Jacobs Time Customer Service Tampa, FL The Doctor: You know when grown-ups tell you everything's going to be fine, and you think they're probably lying to make you feel better? Young Amy: Yes. The Doctor: Everything's going to be fine. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
Explanation: The Service Processor has malfunctioned and MVS cannot communicate with it. Certain MVS functions are inoperative, including CONFIG, some D M, and some operator-communication facilities. Hardware error logging is also inoperative. MVS might remain functional for an indeterminate period of time, but an attempt to use any of the above functions or any other functions that use the Service Processor can result in a system hang or outage. System Action: The operating system continues running in degraded mode to allow for an orderly shutdown. System Programmer Response: If MVS is still responding to commands, plan an orderly shutdown of the system in accordance with the procedures of your installation. Contact hardware support. Which part of 'Contact hardware support' is not clear? Sev-CRIT grasshopper... In a message dated 7/16/2012 1:48:42 P.M. Central Daylight Time, mark.jac...@custserv.com writes: Sounds like their management has a problem then. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
ISN000E The service processor has failed. Some critical system functions are inoperative. Service Processor is also known as the SE or Support Element. Further investigation would need to be done by your hardware support team. Have you tried to reboot the support Element? There should be a spare/backup SE also. Maybe they just didn't get rebooted after your power outage. Cliff McNeill -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
Forgot to mention that the Service Elements are the laptop computers inside the covers of the z900. Cliff McNeill Date: Mon, 16 Jul 2012 14:07:50 -0500 From: sy...@hotmail.com Subject: Re: Urgent help needed - Message ISN000E To: IBM-MAIN@LISTSERV.UA.EDU ISN000E The service processor has failed. Some critical system functions are inoperative. Service Processor is also known as the SE or Support Element. Further investigation would need to be done by your hardware support team. Have you tried to reboot the support Element? There should be a spare/backup SE also. Maybe they just didn't get rebooted after your power outage. Cliff McNeill -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
Yep. Could be a bad power supply in Laptop, bad cable between Laptop and z900, hard drive failure. No indication that there's anything wrong with z900 at all(as of yet).. In a message dated 7/16/2012 3:53:24 P.M. Central Daylight Time, sy...@hotmail.com writes: Service Elements are the laptop computers inside the covers of the z900 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: Urgent help needed - Message ISN000E
Yep, One big concern I see in this at this point is if they shut the LPARs down and the SE isn't talking to the CEC, how do they bring them back up? Hopefully it is something simple like a bad power supply on one of the 2 laptops and they can either fairly quickly fix it or use the alternate. Rex -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Ed Finnell Sent: Monday, July 16, 2012 4:09 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: Urgent help needed - Message ISN000E Yep. Could be a bad power supply in Laptop, bad cable between Laptop and z900, hard drive failure. No indication that there's anything wrong with z900 at all(as of yet).. In a message dated 7/16/2012 3:53:24 P.M. Central Daylight Time, sy...@hotmail.com writes: Service Elements are the laptop computers inside the covers of the z900 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN The information contained in this e-mail may contain confidential and/or privileged information and is intended for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any unauthorized use, disclosure, distribution or copying of this communication is strictly prohibited and that you will be held responsible for any such unauthorized activity, including liability for any resulting damages. As appropriate, such incident(s) may also be reported to law enforcement. If you received this e-mail in error, please reply to sender and destroy or delete the message and any attachments. Thank you. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
