Re: [JAWS-Users] Schwab website

[Adrian Spratt]

Thanks. Please see my response to fellow lister George Martinez. Meanwhile, 
I'll make note of this contact. It's striking how many Schwab people are 
assigned to this work. I've had direct contact with three over the years, and 
now I know of five. Yet they really blew it last Wednesday.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of David Casanave
Sent: Monday, November 27, 2017 2:09 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Schwab website

Hi 

I met with the guy in charge of User Experience Design at Schwab about 2.5 
years ago, he was staffing up for a major web access initiative and seemed 
serious about it. Here's his contact info: 
Bill Horton
Sr. Manager, User Experience Research - Mobile, Web & Desktop Applications Tel 
(415) 667-9145 | 211 Main St, SF211MN-10/477, San Francisco, CA 94105
Email: bill.r.hor...@schwab.com-Original Message-

Try reaching out to him directly. Please let me know how it goes, tonight I'll 
try accessing an old account I have there too and we can compare notes.


From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Monday, November 27, 2017 8:46 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Schwab website

Hi to George Martinez or anyone else who uses it, any thoughts about the Schwab 
website since I posted about the problems with the updated website last 
Wednesday? Thanks.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Schwab website

[Adrian Spratt]

George,  
No need to apologize, and thanks for following up. Your point 2 may well have 
some bearing. I've been out for most of the afternoon (U.S. East Coast time), 
but a Schwab rep just called and listened carefully to my points. I'm confident 
he not only understood what I was saying, but also that he was looking at the 
pages in question and seeing the problems for himself. So a step forward. 
Meanwhile, I did figure out some workarounds that make the website usable 
again, though I'm getting none of the benefit of the new features. If anyone is 
interested in these workarounds, I'd be happy to post them. 
Adrian

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of George Martinez Sr
Sent: Monday, November 27, 2017 2:46 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Schwab website

Hi Adrian,
Sorry for my delay in getting back to you.  I did talk to my son and because I 
do not really understand his answer I did not have anything clear to tell you.
Basically, what you are seeing is the result of two things: 1. A mandate to 
make their web site more accessible and 2. A new format to integrate another 
trading company Schwab purchased 7-8 years ago.  He told me they have some of 
the new pages up but all will not will be up until January.  That seems to be 
the reason for 2 people have differing experiences in what they see.
Try contacting the guy I just saw recommended and if, after contacting him, you 
are still searching to understand let me know and I will see if my son would be 
willing to visit with you on the issue.  He is running an IT team right now as 
one of his responsibilities but they are on the customer service end of things.
George

The definition of insanity is doing the same thing over and over and expecting 
different results.
George a Martinez CPA, PC
12231 N 50th Avenue
Glendale, Arizona 85304-2215
Voice  602.368.8854  FAX  206-666-2589
Email  ga.marti...@cox.net


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Monday, November 27, 2017 9:46 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Schwab website

Hi to George Martinez or anyone else who uses it, any thoughts about the Schwab 
website since I posted about the problems with the updated website last 
Wednesday? Thanks.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Facebook

[Laura Richardson]

I've never had to deal with a captia on Facebook .. 

Laura


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Steve
Sent: Monday, November 27, 2017 3:42 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Facebook

No, there should be a alternative captcha.  If you can't hear the audio, you
may need to use Google Chrome or Firefox with a plug-in to one of the
captcha solving services.  But, if you can hear the audio, it is accessible.
- Original Message -
From: "Miriam Vieni" 
To: 
Sent: Sunday, November 26, 2017 10:55 PM
Subject: [JAWS-Users] Facebook


>I was inadvertently taken by a link to Facebook tonight and so I was 
>playing  around with opening an account. It isn't something I need to 
>do but since  I  was there, I was curious. Anyway, I couldn't do it, 
>even though I could  provide my name, date of birth and a password. I 
>think there was a visual  thing to copy or something. I have Jaws 18 
>and I E 11 and no skill at all.
> Is opening an account especially tricky?
>
> Miriam
>
>
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Facebook

[Steve]

No, there should be a alternative captcha.  If you can't hear the audio, you 
may need to use Google Chrome or Firefox with a plug-in to one of the 
captcha solving services.  But, if you can hear the audio, it is accessible.
- Original Message - 
From: "Miriam Vieni" 

To: 
Sent: Sunday, November 26, 2017 10:55 PM
Subject: [JAWS-Users] Facebook


I was inadvertently taken by a link to Facebook tonight and so I was 
playing
around with opening an account. It isn't something I need to do but since 
I

was there, I was curious. Anyway, I couldn't do it, even though I could
provide my name, date of birth and a password. I think there was a visual
thing to copy or something. I have Jaws 18 and I E 11 and no skill at all.
Is opening an account especially tricky?

Miriam


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Schwab website

[George Martinez Sr]

Hi Adrian,
Sorry for my delay in getting back to you.  I did talk to my son and because
I do not really understand his answer I did not have anything clear to tell
you.
Basically, what you are seeing is the result of two things: 1. A mandate to
make their web site more accessible and 2. A new format to integrate another
trading company Schwab purchased 7-8 years ago.  He told me they have some
of the new pages up but all will not will be up until January.  That seems
to be the reason for 2 people have differing experiences in what they see.
Try contacting the guy I just saw recommended and if, after contacting him,
you are still searching to understand let me know and I will see if my son
would be willing to visit with you on the issue.  He is running an IT team
right now as one of his responsibilities but they are on the customer
service end of things.
George

The definition of insanity is doing the same thing over and over and
expecting different results.
George a Martinez CPA, PC
12231 N 50th Avenue
Glendale, Arizona 85304-2215
Voice  602.368.8854  FAX  206-666-2589
Email  ga.marti...@cox.net


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Monday, November 27, 2017 9:46 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Schwab website

Hi to George Martinez or anyone else who uses it, any thoughts about the
Schwab website since I posted about the problems with the updated website
last Wednesday? Thanks.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Schwab website

[Ken Chernack]

Hi... I am a Schwab user.
I am waiting for a response from my investment firm and will share their
answer with the list.

Be well,
Ken

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Monday, November 27, 2017 11:46 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Schwab website

Hi to George Martinez or anyone else who uses it, any thoughts about the
Schwab website since I posted about the problems with the updated website
last Wednesday? Thanks.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Schwab website

[David Casanave]

Hi 

I met with the guy in charge of User Experience Design at Schwab about 2.5
years ago, he was staffing up for a major web access initiative and seemed
serious about it. Here's his contact info: 
Bill Horton
Sr. Manager, User Experience Research - Mobile, Web & Desktop Applications 
Tel (415) 667-9145 | 211 Main St, SF211MN-10/477, San Francisco, CA 94105
Email: bill.r.hor...@schwab.com-Original Message-

Try reaching out to him directly. Please let me know how it goes, tonight
I'll try accessing an old account I have there too and we can compare notes.


From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Monday, November 27, 2017 8:46 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Schwab website

Hi to George Martinez or anyone else who uses it, any thoughts about the
Schwab website since I posted about the problems with the updated website
last Wednesday? Thanks.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

[JAWS-Users] Schwab website

[Adrian Spratt]

Hi to George Martinez or anyone else who uses it, any thoughts about the Schwab 
website since I posted about the problems with the updated website last 
Wednesday? Thanks.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] JAWS and Skype audio ducking?

[Fernando Gregoire]

Hi,

Although you are experiencing audio ducking of the JAWS voice, it may be
helpful to verify that audio ducking in JAWS is turned off; to check this,
press JAWS+SPACEBAR and then S.
If this doesn't work, try going to Settings Center and, in the Synthesizer
group, check the Allow Wave Files when Using Software Synthesizer or
something similar option. After okaying this dialog, unload and restart
JAWS for the change to take effect.

Hope it helps!

2017-11-27 9:33 GMT-03:00 Sadam Ahmed :

>
> Hi Fernando,
>
> I've already tried this trouble shooting step, and still experiencing the
> issue.
>
> The Disability Answer Desk is suggesting that it's a bug with JAWS, as
> Narrator doesn't duck the audio when making calls.
>
> Very annoying indeed, Skype has become all but useless on my machine, it's
> that bad.
>
> Any more suggestions or advanced steps I can try before reaching out to
> VFO technical support  would be much appreciated.
>
> Best,
>
> Sadam Ahmed
>
> On 27/11/2017 8:51 AM, Fernando Gregoire wrote:
>
>> Hi,
>> This is because by default Windows reduces volume an half of the full
>> value when detects communication, such as via Skype.
>> To fix this press INSERT+F11 to open the Select a System Tray Icon dialog
>> and press ENTER on the speaker or headphones icon.
>> In the context menu, choose Playback Devices. In the Sound Dialog, go to
>> the Communications page and, in the group of radio buttons, select Do
>> Nothing, then press ENTER to OK.
>>
>> Hope it helps!
>>
>> -Original Message-
>> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
>> Behalf Of Sadam Ahmed
>> Sent: Sunday, November 26, 2017 2:13 AM
>> To: jaws-users-list@jaws-users.com
>> Subject: [JAWS-Users] JAWS and Skype audio ducking?
>>
>> Hi all,
>>
>>
>> Whenever I make a Skype call from my laptop JAWS audio ducks.
>>
>>
>> Have spoken with the Microsoft Disability Answer desk, level 3, and they
>> can also reproduce this issue.
>>
>>
>> Running JAWS 2018 latest build.
>>
>>
>> Have tested with Narrator and this problem doesn't occur.
>>
>>
>> Any notions as to what to do?
>>
>>
>> Thanks in advance for any assistance rendered.
>>
>>
>> Yours sincerely,
>>
>> Sadam Ahmed
>>
>> JAWS & iOS certified
>>   iPhone:
>>
>> + 61 435 892 944
>> FaceTime, iMessage & email
>>
>> sa...@sadamahmed.com
>>
>>
>> For answers to frequently asked questions about this list visit:
>> http://www.jaws-users.com/help/
>>
>>
>> ---
>> El software de antivirus Avast ha analizado este correo electrónico en
>> busca de virus.
>> https://www.avast.com/antivirus
>>
>>
>> For answers to frequently asked questions about this list visit:
>> http://www.jaws-users.com/help/
>>
>
> --
> Yours sincerely,
>
> Sadam Ahmed
>
> JAWS & iOS certified
> iPhone:
>
> + 61 435 892 944
>   FaceTime, iMessage & email
>
> sa...@sadamahmed.com
>
>
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] JAWS and Skype audio ducking?

[Sadam Ahmed]

Hi Fernando,

I've already tried this trouble shooting step, and still experiencing 
the issue.


The Disability Answer Desk is suggesting that it's a bug with JAWS, as 
Narrator doesn't duck the audio when making calls.


Very annoying indeed, Skype has become all but useless on my machine, 
it's that bad.


Any more suggestions or advanced steps I can try before reaching out to 
VFO technical support  would be much appreciated.


Best,

Sadam Ahmed

On 27/11/2017 8:51 AM, Fernando Gregoire wrote:

Hi,
This is because by default Windows reduces volume an half of the full value 
when detects communication, such as via Skype.
To fix this press INSERT+F11 to open the Select a System Tray Icon dialog and 
press ENTER on the speaker or headphones icon.
In the context menu, choose Playback Devices. In the Sound Dialog, go to the 
Communications page and, in the group of radio buttons, select Do Nothing, then 
press ENTER to OK.

Hope it helps!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Sadam Ahmed
Sent: Sunday, November 26, 2017 2:13 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] JAWS and Skype audio ducking?

Hi all,


Whenever I make a Skype call from my laptop JAWS audio ducks.


Have spoken with the Microsoft Disability Answer desk, level 3, and they can 
also reproduce this issue.


Running JAWS 2018 latest build.


Have tested with Narrator and this problem doesn't occur.


Any notions as to what to do?


Thanks in advance for any assistance rendered.


Yours sincerely,

Sadam Ahmed

JAWS & iOS certified
  
iPhone:


+ 61 435 892 944

FaceTime, iMessage & email


sa...@sadamahmed.com


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


---
El software de antivirus Avast ha analizado este correo electrónico en busca de 
virus.
https://www.avast.com/antivirus


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


--
Yours sincerely,

Sadam Ahmed

JAWS & iOS certified

iPhone:


+ 61 435 892 944
  
FaceTime, iMessage & email


sa...@sadamahmed.com


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/