Hi, Although you are experiencing audio ducking of the JAWS voice, it may be helpful to verify that audio ducking in JAWS is turned off; to check this, press JAWS+SPACEBAR and then S. If this doesn't work, try going to Settings Center and, in the Synthesizer group, check the Allow Wave Files when Using Software Synthesizer or something similar option. After okaying this dialog, unload and restart JAWS for the change to take effect.
Hope it helps! 2017-11-27 9:33 GMT-03:00 Sadam Ahmed <li...@sadamahmed.com>: > > Hi Fernando, > > I've already tried this trouble shooting step, and still experiencing the > issue. > > The Disability Answer Desk is suggesting that it's a bug with JAWS, as > Narrator doesn't duck the audio when making calls. > > Very annoying indeed, Skype has become all but useless on my machine, it's > that bad. > > Any more suggestions or advanced steps I can try before reaching out to > VFO technical support would be much appreciated. > > Best, > > Sadam Ahmed > > On 27/11/2017 8:51 AM, Fernando Gregoire wrote: > >> Hi, >> This is because by default Windows reduces volume an half of the full >> value when detects communication, such as via Skype. >> To fix this press INSERT+F11 to open the Select a System Tray Icon dialog >> and press ENTER on the speaker or headphones icon. >> In the context menu, choose Playback Devices. In the Sound Dialog, go to >> the Communications page and, in the group of radio buttons, select Do >> Nothing, then press ENTER to OK. >> >> Hope it helps! >> >> -----Original Message----- >> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On >> Behalf Of Sadam Ahmed >> Sent: Sunday, November 26, 2017 2:13 AM >> To: jaws-users-list@jaws-users.com >> Subject: [JAWS-Users] JAWS and Skype audio ducking? >> >> Hi all, >> >> >> Whenever I make a Skype call from my laptop JAWS audio ducks. >> >> >> Have spoken with the Microsoft Disability Answer desk, level 3, and they >> can also reproduce this issue. >> >> >> Running JAWS 2018 latest build. >> >> >> Have tested with Narrator and this problem doesn't occur. >> >> >> Any notions as to what to do? >> >> >> Thanks in advance for any assistance rendered. >> >> >> Yours sincerely, >> >> Sadam Ahmed >> >> JAWS & iOS certified >> iPhone: >> >> + 61 435 892 944 >> FaceTime, iMessage & email >> >> sa...@sadamahmed.com >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> >> --- >> El software de antivirus Avast ha analizado este correo electrónico en >> busca de virus. >> https://www.avast.com/antivirus >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> > > -- > Yours sincerely, > > Sadam Ahmed > > JAWS & iOS certified > iPhone: > > + 61 435 892 944 > FaceTime, iMessage & email > > sa...@sadamahmed.com > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
