Re: [JAWS-Users] Jaws issues and more

2016-09-30 Thread John Fitzgerald 
Judy,

Website: www.boundlessat.com

Phone: 866 606 8551 

Email: sa...@boundlessat.com

HTH

John Fitzgerald
Muse, Oklahoma 
Article V Convention of States
http://www.cosaction.com/?recruiter_id=1022484

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Judy
Sent: Friday, September 30, 2016 6:29 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Jaws issues and more

John can you give us the info on Boundless and how to contact them? Thanks.
Judy & Libby

 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of John Fitzgerald
Sent: Thursday, September 22, 2016 5:37 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Jaws issues and more

Hi Everyone,

 

I am putting this info out so that you can recognize some of the signs and
hopefully prevent someone from being taken, and I apologize in advance if
this doesn't meet the strict guidelines for the list.

 

My computer started acting weird a couple of days ago, it popped up saying
the magic and jaws were installed incorrectly and the they were now running
in forty minute mode.  I did a complete shutdown and restart which seemed to
solve the problem.  The first time it occurred I thought it was just a
glitch.

 

The next morning when I restarted my computer the exact same thing occurred,
and a restart solved the issue again.  The third morning I had no issues
after starting the computer for the day.  While checking my email I went to
the classmates.com website to get the particulars on my  40th high school
reunion, I clicked on a link there to see a message from a classmate, which
brought up a popup stating that my computer was infected and that I needed
to call this 888 toll free number.  I tried to close the popup but it
wouldn't close, then I tried to close firefox and it wouldn't respond
either.

 

So, I called the toll free number and got someone who spoed very poor
English, I asked him who he was with and he told me Microsoft technical
support.  I asked him once again and was told the t=same thing.  He had me
open the run box and put in hh space h and ftell him what was on the window,
then he had me find and connect to ? (forgot  this one).  At which time he
had full access to my computer.  At this point he was telling me everything
that I needed to do to prevent malware/ransome ware, then he launched  into
a sales pitch for three different levels of protection and he was going to
hand me off to a technician.

 

At this point the light came on, and I said " So let me see if I understand
this correctly, you put ransome ware on my computer, and now in order to get
it fixed you are pumping me for God knows how much money?", at this  point
he muted his phone, and I attempted to shutdowm my computer, but it didn't
respond.  I tried a second shutdown and still no response, so I did a hard
shutdown (held the power button down for approximately 6 seconds). Then I
pulled my Ethernet cable.

 

At this point I thought I was in deep excrement.  I then called the company
who did the AT build on this computer, I talked with a tech support guy who,
said "Oh my, is the computer on now?.  He worked me through giving him
access to my computer with the sighted assistance of one of my
granddaughtrs, then he got my jaws and magic programs going again, checked
to see what damage had been done, checked to see if funning the windows
updates was ok with me, started the 127 update downloads, and said that if I
had any more problems to call him again tomorrow.

 

If I hadn't had this resource, I would still be off line strggling to get
jaws and magic back so that I could function.  I guess the moral of this
story is "It can happen to you", and I can't thank the people at boundless
AT enough for their assistance. Not only did they save my bacon, they seem
to have fixed my initial issue of going into 40 minute mode.

 

I highly recommend Boundless AT as a source for Assistive Technology enabled
computers.

 

John Fitzgerald

Muse, Oklahoma 

Article V Convention of States

 <http://www.cosaction.com/?recruiter_id=1022484>
http://www.cosaction.com/?recruiter_id=1022484

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Jaws issues and more

2016-09-30 Thread Judy 
John can you give us the info on Boundless and how to contact them? Thanks.
Judy & Libby

 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of John Fitzgerald 
Sent: Thursday, September 22, 2016 5:37 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Jaws issues and more

Hi Everyone,

 

I am putting this info out so that you can recognize some of the signs and
hopefully prevent someone from being taken, and I apologize in advance if
this doesn't meet the strict guidelines for the list.

 

My computer started acting weird a couple of days ago, it popped up saying
the magic and jaws were installed incorrectly and the they were now running
in forty minute mode.  I did a complete shutdown and restart which seemed to
solve the problem.  The first time it occurred I thought it was just a
glitch.

 

The next morning when I restarted my computer the exact same thing occurred,
and a restart solved the issue again.  The third morning I had no issues
after starting the computer for the day.  While checking my email I went to
the classmates.com website to get the particulars on my  40th high school
reunion, I clicked on a link there to see a message from a classmate, which
brought up a popup stating that my computer was infected and that I needed
to call this 888 toll free number.  I tried to close the popup but it
wouldn't close, then I tried to close firefox and it wouldn't respond
either.

 

So, I called the toll free number and got someone who spoed very poor
English, I asked him who he was with and he told me Microsoft technical
support.  I asked him once again and was told the t=same thing.  He had me
open the run box and put in hh space h and ftell him what was on the window,
then he had me find and connect to ? (forgot  this one).  At which time he
had full access to my computer.  At this point he was telling me everything
that I needed to do to prevent malware/ransome ware, then he launched  into
a sales pitch for three different levels of protection and he was going to
hand me off to a technician.

 

At this point the light came on, and I said " So let me see if I understand
this correctly, you put ransome ware on my computer, and now in order to get
it fixed you are pumping me for God knows how much money?", at this  point
he muted his phone, and I attempted to shutdowm my computer, but it didn't
respond.  I tried a second shutdown and still no response, so I did a hard
shutdown (held the power button down for approximately 6 seconds). Then I
pulled my Ethernet cable.

 

At this point I thought I was in deep excrement.  I then called the company
who did the AT build on this computer, I talked with a tech support guy who,
said "Oh my, is the computer on now?.  He worked me through giving him
access to my computer with the sighted assistance of one of my
granddaughtrs, then he got my jaws and magic programs going again, checked
to see what damage had been done, checked to see if funning the windows
updates was ok with me, started the 127 update downloads, and said that if I
had any more problems to call him again tomorrow.

 

If I hadn't had this resource, I would still be off line strggling to get
jaws and magic back so that I could function.  I guess the moral of this
story is "It can happen to you", and I can't thank the people at boundless
AT enough for their assistance. Not only did they save my bacon, they seem
to have fixed my initial issue of going into 40 minute mode.

 

I highly recommend Boundless AT as a source for Assistive Technology enabled
computers.

 

John Fitzgerald

Muse, Oklahoma 

Article V Convention of States

 
http://www.cosaction.com/?recruiter_id=1022484

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Jaws issues and more

2016-09-22 Thread John Fitzgerald 
Ransome ware is malware that can encrypt all of your files, and the only way
to get them unencrypted is to get the encryption code from somewhere.  The
hackers hope that you will pay them for the code.  My wife's laptop was
encrypted by ransome ware, and I am still hoping to find an encryption code
to unencrypt her machine. Unfortunately the No More Ransome Project website
didn't have the key for her ransome ware.

https://www.nomoreransom.org/crypto-sheriff.php 

HTH,

John Fitzgerald
Muse, Oklahoma 
Article V Convention of States
http://www.cosaction.com/?recruiter_id=1022484


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Nicole Valicia Thompson-Andrews
Sent: Thursday, September 22, 2016 6:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Jaws issues and more

What's Ransomeware?

On 9/22/16, John Fitzgerald <jhnftzg...@gmail.com> wrote:
> Thanks for all the suggestions.
>
> John Fitzgerald
> Muse, Oklahoma
> Article V Convention of States
> http://www.cosaction.com/?recruiter_id=1022484
>
> -Original Message-
> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] 
> On Behalf Of Kenny
> Sent: Thursday, September 22, 2016 5:12 PM
> To: jaws-users-list@jaws-users.com
> Subject: Re: [JAWS-Users] Jaws issues and more
>
> WOW! Sounds like what my trusting mom experienced a few weeks ago.
>
> Since she didn't have anything installed on the laptop worth keeping I 
> instructed her on how to factory reset the Dell Laptop (Her situation 
> was a lot worse than yours.) They were trying to get $75 out of my mom 
> and she hung up the phone LOL!
>
> Ransomeware is definitely the scourge of the web. You were very very 
> lucky they didn't encrypt all of your files forcing you to deal with them.
>
> Next time you get one of those persistent alert boxes while surfing a 
> site, it's best you never click on any button. Try hitting 
> [Ctrl]+[Shift]+[Escape] to bring up the Windows Tasks manager. Locate 
> the name process in the list of running tasks and  select [End Task] 
> button to close/stop it.
>
> Then disconnect your PC and run a full virus scan. Afterwards, use 
> Piriform's CCleaner program to stop any leftover malware/ran some 
> modules from loading at startup (have this installed before hand.)
>
> https://www.piriform.com/ccleaner/download
>
> Also use CCleaner to completely clean all of your browser's cache and 
> unneeded temp files.
>
> Always reboot your PC after performing any checks. Pay attention to 
> the System Tray (Area next to the clock) after each restart for any 
> unfamiliar programs which you didn't install willingly.
>
> If you notice any, bring up the Windows Programs and Features manager 
> and start uninstalling them.
>
> The faster you are at killing the tasks and disconnecting your PC from 
> the web, the better your chances are in dealing with the infection 
> rather easily. The key is never never click on any button to close the 
> alert popup.
>
> My motto is that if they used illegal means to draw me in, then use 
> common sense not to stay in.
>
> Glad everything worked out for you.
>
> -Original Message-
> From: John Fitzgerald
> Sent: Thursday, September 22, 2016 5:37 PM
> To: jaws-users-list@jaws-users.com
> Subject: [JAWS-Users] Jaws issues and more
>
> Hi Everyone,
>
>
>
> I am putting this info out so that you can recognize some of the signs 
> and hopefully prevent someone from being taken, and I apologize in 
> advance if this doesn't meet the strict guidelines for the list.
>
>
>
> My computer started acting weird a couple of days ago, it popped up 
> saying the magic and jaws were installed incorrectly and the they were 
> now running in forty minute mode.  I did a complete shutdown and 
> restart which seemed to solve the problem.  The first time it occurred 
> I thought it was just a glitch.
>
>
>
> The next morning when I restarted my computer the exact same thing 
> occurred, and a restart solved the issue again.  The third morning I 
> had no issues after starting the computer for the day.  While checking 
> my email I went to the classmates.com website to get the particulars 
> on my  40th high school reunion, I clicked on a link there to see a 
> message from a classmate, which brought up a popup stating that my 
> computer was infected and that I needed to call this 888 toll free 
> number.  I tried to close the popup but it wouldn't close, then I 
> tried to close firefox and it wouldn't respond either.
>
>
>
> So, I called the toll free number and got someone who spoed very poor 
> English, I asked him who he was with and he told me Microsoft 
> technic

Re: [JAWS-Users] Jaws issues and more

2016-09-22 Thread Nicole Valicia Thompson-Andrews 
I've gotten that pop up, I just press Alt f4 until it closes. I have
Malware on both laptop and desktop.

On 9/22/16, Nicole Valicia Thompson-Andrews <goldyemo...@gmail.com> wrote:
> What's Ransomeware?
>
> On 9/22/16, John Fitzgerald <jhnftzg...@gmail.com> wrote:
>> Thanks for all the suggestions.
>>
>> John Fitzgerald
>> Muse, Oklahoma
>> Article V Convention of States
>> http://www.cosaction.com/?recruiter_id=1022484
>>
>> -Original Message-
>> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
>> Behalf Of Kenny
>> Sent: Thursday, September 22, 2016 5:12 PM
>> To: jaws-users-list@jaws-users.com
>> Subject: Re: [JAWS-Users] Jaws issues and more
>>
>> WOW! Sounds like what my trusting mom experienced a few weeks ago.
>>
>> Since she didn't have anything installed on the laptop worth keeping I
>> instructed her on how to factory reset the Dell Laptop (Her situation was
>> a
>> lot worse than yours.) They were trying to get $75 out of my mom and she
>> hung up the phone LOL!
>>
>> Ransomeware is definitely the scourge of the web. You were very very
>> lucky
>> they didn't encrypt all of your files forcing you to deal with them.
>>
>> Next time you get one of those persistent alert boxes while surfing a
>> site,
>> it's best you never click on any button. Try hitting
>> [Ctrl]+[Shift]+[Escape]
>> to bring up the Windows Tasks manager. Locate the name process in the
>> list
>> of running tasks and  select [End Task] button to close/stop it.
>>
>> Then disconnect your PC and run a full virus scan. Afterwards, use
>> Piriform's CCleaner program to stop any leftover malware/ran some modules
>> from loading at startup (have this installed before hand.)
>>
>> https://www.piriform.com/ccleaner/download
>>
>> Also use CCleaner to completely clean all of your browser's cache and
>> unneeded temp files.
>>
>> Always reboot your PC after performing any checks. Pay attention to the
>> System Tray (Area next to the clock) after each restart for any
>> unfamiliar
>> programs which you didn't install willingly.
>>
>> If you notice any, bring up the Windows Programs and Features manager and
>> start uninstalling them.
>>
>> The faster you are at killing the tasks and disconnecting your PC from
>> the
>> web, the better your chances are in dealing with the infection rather
>> easily. The key is never never click on any button to close the alert
>> popup.
>>
>> My motto is that if they used illegal means to draw me in, then use
>> common
>> sense not to stay in.
>>
>> Glad everything worked out for you.
>>
>> -Original Message-
>> From: John Fitzgerald
>> Sent: Thursday, September 22, 2016 5:37 PM
>> To: jaws-users-list@jaws-users.com
>> Subject: [JAWS-Users] Jaws issues and more
>>
>> Hi Everyone,
>>
>>
>>
>> I am putting this info out so that you can recognize some of the signs
>> and
>> hopefully prevent someone from being taken, and I apologize in advance if
>> this doesn't meet the strict guidelines for the list.
>>
>>
>>
>> My computer started acting weird a couple of days ago, it popped up
>> saying
>> the magic and jaws were installed incorrectly and the they were now
>> running
>> in forty minute mode.  I did a complete shutdown and restart which seemed
>> to
>> solve the problem.  The first time it occurred I thought it was just a
>> glitch.
>>
>>
>>
>> The next morning when I restarted my computer the exact same thing
>> occurred,
>> and a restart solved the issue again.  The third morning I had no issues
>> after starting the computer for the day.  While checking my email I went
>> to
>> the classmates.com website to get the particulars on my  40th high school
>> reunion, I clicked on a link there to see a message from a classmate,
>> which
>> brought up a popup stating that my computer was infected and that I
>> needed
>> to call this 888 toll free number.  I tried to close the popup but it
>> wouldn't close, then I tried to close firefox and it wouldn't respond
>> either.
>>
>>
>>
>> So, I called the toll free number and got someone who spoed very poor
>> English, I asked him who he was with and he told me Microsoft technical
>> support.  I asked him once again and was told the t=same thing.  He had
>> me
>> open the run box and put in hh space h and ftell him what was on the
>>

Re: [JAWS-Users] Jaws issues and more

2016-09-22 Thread Nicole Valicia Thompson-Andrews 
What's Ransomeware?

On 9/22/16, John Fitzgerald <jhnftzg...@gmail.com> wrote:
> Thanks for all the suggestions.
>
> John Fitzgerald
> Muse, Oklahoma
> Article V Convention of States
> http://www.cosaction.com/?recruiter_id=1022484
>
> -Original Message-
> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
> Behalf Of Kenny
> Sent: Thursday, September 22, 2016 5:12 PM
> To: jaws-users-list@jaws-users.com
> Subject: Re: [JAWS-Users] Jaws issues and more
>
> WOW! Sounds like what my trusting mom experienced a few weeks ago.
>
> Since she didn't have anything installed on the laptop worth keeping I
> instructed her on how to factory reset the Dell Laptop (Her situation was a
> lot worse than yours.) They were trying to get $75 out of my mom and she
> hung up the phone LOL!
>
> Ransomeware is definitely the scourge of the web. You were very very lucky
> they didn't encrypt all of your files forcing you to deal with them.
>
> Next time you get one of those persistent alert boxes while surfing a site,
> it's best you never click on any button. Try hitting
> [Ctrl]+[Shift]+[Escape]
> to bring up the Windows Tasks manager. Locate the name process in the list
> of running tasks and  select [End Task] button to close/stop it.
>
> Then disconnect your PC and run a full virus scan. Afterwards, use
> Piriform's CCleaner program to stop any leftover malware/ran some modules
> from loading at startup (have this installed before hand.)
>
> https://www.piriform.com/ccleaner/download
>
> Also use CCleaner to completely clean all of your browser's cache and
> unneeded temp files.
>
> Always reboot your PC after performing any checks. Pay attention to the
> System Tray (Area next to the clock) after each restart for any unfamiliar
> programs which you didn't install willingly.
>
> If you notice any, bring up the Windows Programs and Features manager and
> start uninstalling them.
>
> The faster you are at killing the tasks and disconnecting your PC from the
> web, the better your chances are in dealing with the infection rather
> easily. The key is never never click on any button to close the alert
> popup.
>
> My motto is that if they used illegal means to draw me in, then use common
> sense not to stay in.
>
> Glad everything worked out for you.
>
> -Original Message-
> From: John Fitzgerald
> Sent: Thursday, September 22, 2016 5:37 PM
> To: jaws-users-list@jaws-users.com
> Subject: [JAWS-Users] Jaws issues and more
>
> Hi Everyone,
>
>
>
> I am putting this info out so that you can recognize some of the signs and
> hopefully prevent someone from being taken, and I apologize in advance if
> this doesn't meet the strict guidelines for the list.
>
>
>
> My computer started acting weird a couple of days ago, it popped up saying
> the magic and jaws were installed incorrectly and the they were now running
> in forty minute mode.  I did a complete shutdown and restart which seemed
> to
> solve the problem.  The first time it occurred I thought it was just a
> glitch.
>
>
>
> The next morning when I restarted my computer the exact same thing
> occurred,
> and a restart solved the issue again.  The third morning I had no issues
> after starting the computer for the day.  While checking my email I went to
> the classmates.com website to get the particulars on my  40th high school
> reunion, I clicked on a link there to see a message from a classmate, which
> brought up a popup stating that my computer was infected and that I needed
> to call this 888 toll free number.  I tried to close the popup but it
> wouldn't close, then I tried to close firefox and it wouldn't respond
> either.
>
>
>
> So, I called the toll free number and got someone who spoed very poor
> English, I asked him who he was with and he told me Microsoft technical
> support.  I asked him once again and was told the t=same thing.  He had me
> open the run box and put in hh space h and ftell him what was on the
> window,
> then he had me find and connect to ? (forgot  this one).  At which time he
> had full access to my computer.  At this point he was telling me everything
> that I needed to do to prevent malware/ransome ware, then he launched  into
> a sales pitch for three different levels of protection and he was going to
> hand me off to a technician.
>
>
>
> At this point the light came on, and I said " So let me see if I understand
> this correctly, you put ransome ware on my computer, and now in order to
> get
> it fixed you are pumping me for God knows how much money?", at this  point
> he muted his phone, and I attempted to shutdowm my computer, but it didn't
> re

Re: [JAWS-Users] Jaws issues and more

2016-09-22 Thread John Fitzgerald 
Thanks for all the suggestions.  

John Fitzgerald
Muse, Oklahoma 
Article V Convention of States
http://www.cosaction.com/?recruiter_id=1022484

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kenny
Sent: Thursday, September 22, 2016 5:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Jaws issues and more

WOW! Sounds like what my trusting mom experienced a few weeks ago.

Since she didn't have anything installed on the laptop worth keeping I
instructed her on how to factory reset the Dell Laptop (Her situation was a
lot worse than yours.) They were trying to get $75 out of my mom and she
hung up the phone LOL!

Ransomeware is definitely the scourge of the web. You were very very lucky
they didn't encrypt all of your files forcing you to deal with them.

Next time you get one of those persistent alert boxes while surfing a site,
it's best you never click on any button. Try hitting [Ctrl]+[Shift]+[Escape]
to bring up the Windows Tasks manager. Locate the name process in the list
of running tasks and  select [End Task] button to close/stop it.

Then disconnect your PC and run a full virus scan. Afterwards, use
Piriform's CCleaner program to stop any leftover malware/ran some modules
from loading at startup (have this installed before hand.)

https://www.piriform.com/ccleaner/download

Also use CCleaner to completely clean all of your browser's cache and
unneeded temp files.

Always reboot your PC after performing any checks. Pay attention to the
System Tray (Area next to the clock) after each restart for any unfamiliar
programs which you didn't install willingly.

If you notice any, bring up the Windows Programs and Features manager and
start uninstalling them.

The faster you are at killing the tasks and disconnecting your PC from the
web, the better your chances are in dealing with the infection rather
easily. The key is never never click on any button to close the alert popup.

My motto is that if they used illegal means to draw me in, then use common
sense not to stay in.

Glad everything worked out for you.

-Original Message-
From: John Fitzgerald
Sent: Thursday, September 22, 2016 5:37 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Jaws issues and more

Hi Everyone,



I am putting this info out so that you can recognize some of the signs and
hopefully prevent someone from being taken, and I apologize in advance if
this doesn't meet the strict guidelines for the list.



My computer started acting weird a couple of days ago, it popped up saying
the magic and jaws were installed incorrectly and the they were now running
in forty minute mode.  I did a complete shutdown and restart which seemed to
solve the problem.  The first time it occurred I thought it was just a
glitch.



The next morning when I restarted my computer the exact same thing occurred,
and a restart solved the issue again.  The third morning I had no issues
after starting the computer for the day.  While checking my email I went to
the classmates.com website to get the particulars on my  40th high school
reunion, I clicked on a link there to see a message from a classmate, which
brought up a popup stating that my computer was infected and that I needed
to call this 888 toll free number.  I tried to close the popup but it
wouldn't close, then I tried to close firefox and it wouldn't respond
either.



So, I called the toll free number and got someone who spoed very poor
English, I asked him who he was with and he told me Microsoft technical
support.  I asked him once again and was told the t=same thing.  He had me
open the run box and put in hh space h and ftell him what was on the window,
then he had me find and connect to ? (forgot  this one).  At which time he
had full access to my computer.  At this point he was telling me everything
that I needed to do to prevent malware/ransome ware, then he launched  into
a sales pitch for three different levels of protection and he was going to
hand me off to a technician.



At this point the light came on, and I said " So let me see if I understand
this correctly, you put ransome ware on my computer, and now in order to get
it fixed you are pumping me for God knows how much money?", at this  point
he muted his phone, and I attempted to shutdowm my computer, but it didn't
respond.  I tried a second shutdown and still no response, so I did a hard
shutdown (held the power button down for approximately 6 seconds). Then I
pulled my Ethernet cable.



At this point I thought I was in deep excrement.  I then called the company
who did the AT build on this computer, I talked with a tech support guy who,
said "Oh my, is the computer on now?.  He worked me through giving him
access to my computer with the sighted assistance of one of my
granddaughtrs, then he got my jaws and magic programs going again, checked
to see what damage had been done, checked to see if funning the windows
updates

Re: [JAWS-Users] Jaws issues and more

2016-09-22 Thread Kenny 

WOW! Sounds like what my trusting mom experienced a few weeks ago.

Since she didn't have anything installed on the laptop worth keeping I 
instructed her on how to factory reset the Dell Laptop (Her situation was a 
lot worse than yours.) They were trying to get $75 out of my mom and she 
hung up the phone LOL!


Ransomeware is definitely the scourge of the web. You were very very lucky 
they didn't encrypt all of your files forcing you to deal with them.


Next time you get one of those persistent alert boxes while surfing a site, 
it's best you never click on any button. Try hitting [Ctrl]+[Shift]+[Escape] 
to bring up the Windows Tasks manager. Locate the name process in the list 
of running tasks and  select [End Task] button to close/stop it.


Then disconnect your PC and run a full virus scan. Afterwards, use 
Piriform's CCleaner program to stop any leftover malware/ran some modules 
from loading at startup (have this installed before hand.)


https://www.piriform.com/ccleaner/download

Also use CCleaner to completely clean all of your browser's cache and 
unneeded temp files.


Always reboot your PC after performing any checks. Pay attention to the 
System Tray (Area next to the clock) after each restart for any unfamiliar 
programs which you didn't install willingly.


If you notice any, bring up the Windows Programs and Features manager and 
start uninstalling them.


The faster you are at killing the tasks and disconnecting your PC from the 
web, the better your chances are in dealing with the infection rather 
easily. The key is never never click on any button to close the alert popup.


My motto is that if they used illegal means to draw me in, then use common 
sense not to stay in.


Glad everything worked out for you.

-Original Message- 
From: John Fitzgerald

Sent: Thursday, September 22, 2016 5:37 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Jaws issues and more

Hi Everyone,



I am putting this info out so that you can recognize some of the signs and
hopefully prevent someone from being taken, and I apologize in advance if
this doesn't meet the strict guidelines for the list.



My computer started acting weird a couple of days ago, it popped up saying
the magic and jaws were installed incorrectly and the they were now running
in forty minute mode.  I did a complete shutdown and restart which seemed to
solve the problem.  The first time it occurred I thought it was just a
glitch.



The next morning when I restarted my computer the exact same thing occurred,
and a restart solved the issue again.  The third morning I had no issues
after starting the computer for the day.  While checking my email I went to
the classmates.com website to get the particulars on my  40th high school
reunion, I clicked on a link there to see a message from a classmate, which
brought up a popup stating that my computer was infected and that I needed
to call this 888 toll free number.  I tried to close the popup but it
wouldn't close, then I tried to close firefox and it wouldn't respond
either.



So, I called the toll free number and got someone who spoed very poor
English, I asked him who he was with and he told me Microsoft technical
support.  I asked him once again and was told the t=same thing.  He had me
open the run box and put in hh space h and ftell him what was on the window,
then he had me find and connect to ? (forgot  this one).  At which time he
had full access to my computer.  At this point he was telling me everything
that I needed to do to prevent malware/ransome ware, then he launched  into
a sales pitch for three different levels of protection and he was going to
hand me off to a technician.



At this point the light came on, and I said " So let me see if I understand
this correctly, you put ransome ware on my computer, and now in order to get
it fixed you are pumping me for God knows how much money?", at this  point
he muted his phone, and I attempted to shutdowm my computer, but it didn't
respond.  I tried a second shutdown and still no response, so I did a hard
shutdown (held the power button down for approximately 6 seconds). Then I
pulled my Ethernet cable.



At this point I thought I was in deep excrement.  I then called the company
who did the AT build on this computer, I talked with a tech support guy who,
said "Oh my, is the computer on now?.  He worked me through giving him
access to my computer with the sighted assistance of one of my
granddaughtrs, then he got my jaws and magic programs going again, checked
to see what damage had been done, checked to see if funning the windows
updates was ok with me, started the 127 update downloads, and said that if I
had any more problems to call him again tomorrow.



If I hadn't had this resource, I would still be off line strggling to get
jaws and magic back so that I could function.  I guess the moral of this
story is "It can happen to you", and I can't thank the people at boundless
AT enough for their assistance.