Re: [LegacyUG] Hints - MyHeritage

2019-09-26 Thread ambrosel
Update on speed of processing MyHeritage hints.  I left my PC and Legacy 
running 24/7 and in 450 hours (almost 19 days) Legacy checked 4,587 individuals 
for MyHeritage hints.  This is an average speed of 10 individuals checked per 
hour although the speed varied between 0 to 2 per hour up to 20 per hour in 
each case over a number of hours.  The advantage that I see in getting the 
Waiting list down to zero is that individuals now added or changed should be 
checked for My Heritage Hints almost immediately.  The other Hint services are 
always immediate.  There are now 2,860 individuals with MyHeritage hints out of 
5,350 individuals.
NB The Realtime Hint Processing Monitor is displayed by double clicking the 1 
immediately to the right of the Show Bookmark symbol at the bottom left of the 
Legacy screen.
NB I was only happy to leave the PC running 24/7 after I found the Windows 10 
setting 'Backgrounds App - Let apps run in the background' and turned it Off 
(for all Background apps).  No loss of Windows functionality is apparent.  
Prior to changing this setting I found that when the PC was unattended the 
Photos app was inspecting all the photos on the PC hard drive and putting them 
into Albums based on perceived geographic location in the photo.  This was 
chewing up CPU, making the laptop hot, not to mention a gross invasion of 
privacy. The Photos app also wanted to do facial recognition on photos on the 
hard drive!
Regards Ambrose

-Original Message-
From: ambro...@telstra.com  
Sent: Saturday, 7 September 2019 6:49 PM
To: 'Legacy User Group' 
Subject: RE: [LegacyUG] Hints - MyHeritage

Thank you Cathy for your reply back in July about the slowness of MyHeritage 
hints.  I was hopeful that the subsequent release of 9.0.0.318 would improve 
the situation but not so.  Below is a support ticket I raised yesterday and the 
support response.  I would be interested to know if other users are having a 
similar experience with MyHeritage hints and if anyone has any explanations or 
suggestions about this issue.  (I have subscriptions to Ancestry, FMP and 
MyHeritage but the latter is very good for direct access to living cousins.) 
Regards Ambrose (GSV member)

Support Ticket query (6 Sep 2019):  Now that we have a new version :9.0.0.318 
of Legacy I had hoped that MyHeritage hints would be back working as it did 
from the start of Legacy 9 until about the start of May.  Unfortunately not.  I 
can see that the Realtime Hint Processing Monitor has been enhanced with a 
Waiting (being throttled) column being added plus new or amended Help.  In the 
previous version of Legacy I had to turn off MyHeritage hints as it kept 
crashing with ‘Legacy Family Tree Hints has stopped working’ every 5 minutes.  
This reset MyHeritage Hints and I now have 4574 in the Waiting (being 
throttled) column.  I have had it running continuously today for 11 hours and 
the Waiting number has reduced by 87 or about 8 per hour.  I am using a very 
fast PC and internet connection.  At this rate it will take 570 hours to 
complete or 2 months if I leave Legacy running for 10 hours per day (despite 
the advice to close Legacy when not in active use).
Is this the way MyHeritage Hints is now meant to work?  The really 
disappointing aspect of this is that you don’t see the hint immediately that 
you add or amend an individual.  It just adds numbers to Pending and then 
almost immediately moves the number to Waiting.  It really is pretty pointless 
having a hint arrive weeks later with no notification that it has turned up.
I took a MyHeritage subscription 2 years ago at Geoff’s special guaranteed 
lifelong (???) price to make the most of MyHeritage Hints.  The subscription is 
due for renewal next Tuesday but if this throttling is the new normal I don’t 
see much value in renewing it.

Support Response:  All we have been told is that the hints may take some time 
to show up.  The hints continue to work in the background, and when new hints 
are found, they will be displayed.  We do care about your feedback and I have 
forwarded your concerns to our developers.


-Original Message-
From: LegacyUserGroup  On Behalf Of 
Ian Thomas
Sent: Wednesday, 24 July 2019 7:55 AM
To: Legacy User Group 
Subject: Re: [LegacyUG] Hints - MyHeritage I check Hints frequently - and have 
all 4 types turned on (even though one of them requires a paid subscription to 
the company, and is no use to me).  Of course, I have the Deluxe version, 9, 
latest update always. 
Over the period that Cathy Pinner has detailed, I have used Legacy at the very 
least weekly, sometimes daily and for several hours. I "refresh" the Hints, 
etc. 
In that period of time, I have seen MyHeritage Hints only 3 times. As someone 
mentioned in the last couple of days, FindMyPast generates them (in spades). 
Server outages, etc:  why would anyone think that had anything to do with the 
problem with MyHeritage Hints? 
Ian Thomas
Albert Park, Victoria 3206

Re: [LegacyUG] Hints - MyHeritage

2019-09-08 Thread johnbernacki1
I found Geneanet useful for finding German ancestors who lived near the French 
border or in the Duchy of Lorraine. In most of Europe, borders shifted many 
times over the centuries. Also, during the time of the German Holy Roman 
Empire, there were French enclaves and exclaves in German states, 
principalities etc.



John


From: Chris Hill 
Sent: Monday, September 09, 2019 4:31 AM
To: Legacy User Group 
Subject: Re: [LegacyUG] Hints - MyHeritage

It might be French based but it does cover Europe better than the others.


Regards

Chris

>From my Motorola G6+

On Sun, 8 Sep 2019, 19:15 Cindy Custer,  wrote:

  Geneanet is a French site – no good for German research!



  From: LegacyUserGroup On Behalf Of Andrew Robbie
  Sent: Sunday, September 08, 2019 2:11 PM
  To: 'Legacy User Group' 
  Subject: Re: [LegacyUG] Hints - MyHeritage



  Thanks Chris – very useful.  Good sharing!



  Andrew



  P.S.  I’m always learning, so should share…  Israelian   IsraeliJ







  From: LegacyUserGroup  On Behalf Of 
Chris Hill
  Sent: Saturday, September 7, 2019 6:56 PM
  To: Legacy User Group 
  Subject: Re: [LegacyUG] Hints - MyHeritage



  Hi



  On the very bottom line where there are the three people you can specify as 
shortcuts. Double-click on the 1 before the first name - don't think it is the 
right click but my PC is currently down. It will show you the stats and a few 
options. Does not seem to be in the help index, or not obvious.



  MyHeritage is Israelian, as I recall, and probably started with good European 
links, but has grown to try and match Ancestry.



  FindMyPast is UK based and good for UK information, and has been extending to 
cover the ex-UK colonies and USA.



  GenealogyBank seems to be USA only in terms of content.



  FamilySearch is the LDS site and is very strong on USA and Europe, and 
growing elsewhere, with the target of building a single tree for the world 
(which FindMyPast has also suggested for UK based on users trees).



  The other sites are obviously Ancestry which good for USA, UK, Europe, 
Canada, Australia and NZ. Genealogist is a UK site and Geneanet is a European 
site.



  My biggest issue is that all have some common information and then each have 
different collections of various information, so you need to search through 
many of them, certainly in the UK.

  Regards

  Chris

  From my Motorola G6+



  On Sat, 7 Sep 2019, 22:34 Andrew Robbie,  wrote:

Chris/Cathy/et al,



Curious – where exactly is that hints status info? Chris mentioned “right 
click on the 1 button in the bottom right line” – which ‘1’ button on which 
window/view is that on?  Images are appreciated, even if not recommended on 
this forum… J



And regarding these services, who can chime in regarding their usefulness 
in certain regions, periods, etc. of research?  I know mileage may vary based 
on your lineage and study geos/timelines…



My take



MyHeritage: Seems to be merged/merging with FamilySearch now…



FamilySearch: I like the -XXX unique numbering system, and Legacy’s 
Family Search tool (accessed from the D  icon) that helps manage and merge 
Legacy records with Family Search.  I must admit, I don’t see many hits in this 
category anymore, maybe since I have all my FS IDs covered now.  Others’ 
opinions?



FindMyPast: Mainly advertises as UK and NAM, but I find most of my hits 
only come from UK.  I need Australia and New Zealand hits also. Anyone got 
other perspectives?



GenealogyBank: does show info in config that this is mostly American 
history for past 300 years (this is useful to know before subscribing). I do 
not subscribe to this service currently.  I do find that it shows many hundreds 
of hits, maybe due to simply name match (no dates considered) but are these 
hits useful? Also, no Canada hits despite advertising US and Canada coverage. 
Anyone got any other observations?



Thanks,

Andrew ROBBIE





From: LegacyUserGroup  On Behalf 
Of Chris Hill
Sent: Saturday, September 7, 2019 5:58 AM
To: Legacy User Group 
Subject: Re: [LegacyUG] Hints - MyHeritage



Hi



Yes, I asked the question about the speed of Hints appearing or not, 
after I reset my tree to reset the Hints list.



The first response was that the Hints list is not the list of 
individuals in the tree, mine was 3,000 vs 11,850, but it is driven by the 
number of individuals that you have opened in the Family or Pedigree views. 
That has become obvious to me over the last couple of weeks and the list is now 
4,187 long.



The other response was on the speed in which they are processed. My 
stats, right click on the 1 button in the bottom right line, now show



My Heritage:   Pending 1655   Waiting 2146   Processed 386

GenealogyBank : Pending 537 Waiting 3056   Processed 595

FindMyPast :Pending 0 Waiting 1 
Proces

Re: [LegacyUG] Hints - MyHeritage

2019-09-08 Thread Chris Hill
It might be French based but it does cover Europe better than the others.

Regards

Chris

>From my Motorola G6+

On Sun, 8 Sep 2019, 19:15 Cindy Custer,  wrote:

> Geneanet is a French site – no good for German research!
>
>
>
> *From:* LegacyUserGroup *On Behalf Of *Andrew Robbie
> *Sent:* Sunday, September 08, 2019 2:11 PM
> *To:* 'Legacy User Group' 
> *Subject:* Re: [LegacyUG] Hints - MyHeritage
>
>
>
> Thanks Chris – very useful.  Good sharing!
>
>
>
> Andrew
>
>
>
> P.S.  I’m always learning, so should share…  Israelian   IsraeliJ
>
>
>
>
>
>
>
> *From:* LegacyUserGroup  *On
> Behalf Of *Chris Hill
> *Sent:* Saturday, September 7, 2019 6:56 PM
> *To:* Legacy User Group 
> *Subject:* Re: [LegacyUG] Hints - MyHeritage
>
>
>
> Hi
>
>
>
> On the very bottom line where there are the three people you can specify
> as shortcuts. Double-click on the 1 before the first name - don't think it
> is the right click but my PC is currently down. It will show you the stats
> and a few options. Does not seem to be in the help index, or not obvious.
>
>
>
> MyHeritage is Israelian, as I recall, and probably started with good
> European links, but has grown to try and match Ancestry.
>
>
>
> FindMyPast is UK based and good for UK information, and has been extending
> to cover the ex-UK colonies and USA.
>
>
>
> GenealogyBank seems to be USA only in terms of content.
>
>
>
> FamilySearch is the LDS site and is very strong on USA and Europe, and
> growing elsewhere, with the target of building a single tree for the world
> (which FindMyPast has also suggested for UK based on users trees).
>
>
>
> The other sites are obviously Ancestry which good for USA, UK, Europe,
> Canada, Australia and NZ. Genealogist is a UK site and Geneanet is a
> European site.
>
>
>
> My biggest issue is that all have some common information and then each
> have different collections of various information, so you need to search
> through many of them, certainly in the UK.
>
> Regards
>
> Chris
>
> From my Motorola G6+
>
>
>
> On Sat, 7 Sep 2019, 22:34 Andrew Robbie, 
> wrote:
>
> Chris/Cathy/et al,
>
>
>
> Curious – where exactly is that hints status info? Chris mentioned “*right
> click on the 1 button in the bottom right line*” – which ‘1’ button on
> which window/view is that on?  Images are appreciated, even if not
> recommended on this forum… J
>
>
>
> And regarding these services, who can chime in regarding their usefulness
> in certain regions, periods, etc. of research?  I know mileage may vary
> based on your lineage and study geos/timelines…
>
>
>
> My take
>
>
>
> *MyHeritage*: Seems to be merged/merging with FamilySearch now…
>
>
>
> *FamilySearch*: I like the -XXX unique numbering system, and Legacy’s
> Family Search tool (accessed from the D  icon) that helps manage and
> merge Legacy records with Family Search.  I must admit, I don’t see many
> hits in this category anymore, maybe since I have all my FS IDs covered
> now.  Others’ opinions?
>
>
>
> *FindMyPast*: Mainly advertises as UK and NAM, but I find most of my hits
> only come from UK.  I need Australia and New Zealand hits also. Anyone got
> other perspectives?
>
>
>
> *GenealogyBank*: does show info in config that this is mostly American
> history for past 300 years (this is useful to know before subscribing). I
> do not subscribe to this service currently.  I do find that it shows many
> hundreds of hits, maybe due to simply name match (no dates considered) but
> are these hits useful? Also, no Canada hits despite advertising US and
> Canada coverage. Anyone got any other observations?
>
>
>
> Thanks,
>
> Andrew ROBBIE
>
>
>
>
>
> *From:* LegacyUserGroup  *On
> Behalf Of *Chris Hill
> *Sent:* Saturday, September 7, 2019 5:58 AM
> *To:* Legacy User Group 
> *Subject:* Re: [LegacyUG] Hints - MyHeritage
>
>
>
> Hi
>
>
>
> Yes, I asked the question about the speed of Hints appearing or not,
> after I reset my tree to reset the Hints list.
>
>
>
> The first response was that the Hints list is not the list of
> individuals in the tree, mine was 3,000 vs 11,850, but it is driven by the
> number of individuals that you have opened in the Family or Pedigree views.
> That has become obvious to me over the last couple of weeks and the list is
> now 4,187 long.
>
>
>
> The other response was on the speed in which they are processed. My
> stats, right click on the 1 button in the bottom right line, now show
>
>
>
> My Heritage:  

Re: [LegacyUG] Hints - MyHeritage

2019-09-08 Thread Cindy Custer
Geneanet is a French site – no good for German research!

 

From: LegacyUserGroup On Behalf Of Andrew Robbie
Sent: Sunday, September 08, 2019 2:11 PM
To: 'Legacy User Group' 
Subject: Re: [LegacyUG] Hints - MyHeritage

 

Thanks Chris – very useful.  Good sharing!

 

Andrew

 

P.S.  I’m always learning, so should share…  Israelian   Israeli:)

 

 

 

From: LegacyUserGroup mailto:legacyusergroup-boun...@legacyusers.com> > On Behalf Of Chris Hill
Sent: Saturday, September 7, 2019 6:56 PM
To: Legacy User Group mailto:LegacyUserGroup@legacyusers.com> >
Subject: Re: [LegacyUG] Hints - MyHeritage

 

Hi

 

On the very bottom line where there are the three people you can specify as 
shortcuts. Double-click on the 1 before the first name - don't think it is the 
right click but my PC is currently down. It will show you the stats and a few 
options. Does not seem to be in the help index, or not obvious.

 

MyHeritage is Israelian, as I recall, and probably started with good European 
links, but has grown to try and match Ancestry.

 

FindMyPast is UK based and good for UK information, and has been extending to 
cover the ex-UK colonies and USA.

 

GenealogyBank seems to be USA only in terms of content.

 

FamilySearch is the LDS site and is very strong on USA and Europe, and growing 
elsewhere, with the target of building a single tree for the world (which 
FindMyPast has also suggested for UK based on users trees).

 

The other sites are obviously Ancestry which good for USA, UK, Europe, Canada, 
Australia and NZ. Genealogist is a UK site and Geneanet is a European site.

 

My biggest issue is that all have some common information and then each have 
different collections of various information, so you need to search through 
many of them, certainly in the UK.

Regards

Chris

>From my Motorola G6+

 

On Sat, 7 Sep 2019, 22:34 Andrew Robbie, mailto:andrew.rob...@comcast.net> > wrote:

Chris/Cathy/et al,

 

Curious – where exactly is that hints status info? Chris mentioned “right click 
on the 1 button in the bottom right line” – which ‘1’ button on which 
window/view is that on?  Images are appreciated, even if not recommended on 
this forum… :)

 

And regarding these services, who can chime in regarding their usefulness in 
certain regions, periods, etc. of research?  I know mileage may vary based on 
your lineage and study geos/timelines…

 

My take

 

MyHeritage: Seems to be merged/merging with FamilySearch now…

 

FamilySearch: I like the -XXX unique numbering system, and Legacy’s Family 
Search tool (accessed from the D  icon) that helps manage and merge Legacy 
records with Family Search.  I must admit, I don’t see many hits in this 
category anymore, maybe since I have all my FS IDs covered now.  Others’ 
opinions?

 

FindMyPast: Mainly advertises as UK and NAM, but I find most of my hits only 
come from UK.  I need Australia and New Zealand hits also. Anyone got other 
perspectives?

 

GenealogyBank: does show info in config that this is mostly American history 
for past 300 years (this is useful to know before subscribing). I do not 
subscribe to this service currently.  I do find that it shows many hundreds of 
hits, maybe due to simply name match (no dates considered) but are these hits 
useful? Also, no Canada hits despite advertising US and Canada coverage. Anyone 
got any other observations?

 

Thanks,

Andrew ROBBIE

 

 

From: LegacyUserGroup mailto:legacyusergroup-boun...@legacyusers.com> > On Behalf Of Chris Hill
Sent: Saturday, September 7, 2019 5:58 AM
To: Legacy User Group mailto:legacyusergroup@legacyusers.com> >
Subject: Re: [LegacyUG] Hints - MyHeritage

 

Hi

 

Yes, I asked the question about the speed of Hints appearing or not, after 
I reset my tree to reset the Hints list.

 

The first response was that the Hints list is not the list of individuals 
in the tree, mine was 3,000 vs 11,850, but it is driven by the number of 
individuals that you have opened in the Family or Pedigree views. That has 
become obvious to me over the last couple of weeks and the list is now 4,187 
long.

 

The other response was on the speed in which they are processed. My stats, 
right click on the 1 button in the bottom right line, now show

 

My Heritage:   Pending 1655   Waiting 2146   Processed 386

GenealogyBank : Pending 537 Waiting 3056   Processed 595

FindMyPast :Pending 0 Waiting 1 Processed 
4186

 

Pretty well, the FindMyPast responses are immediate, while MyHeritage and 
GenealogyBank are delayed. I was told that MyHeritage has put delays on how 
fast it will process them, presumably as a way of controlling the load on its 
servers. One question is 'what does Waiting mean' - has Legacy flagged it as 
being ready to ask or has it actually been sent but not responded, which would 
ask the question of what happens if the response back is made while 

Re: [LegacyUG] Hints - MyHeritage

2019-09-08 Thread Andrew Robbie
Thanks Chris – very useful.  Good sharing!

 

Andrew

 

P.S.  I’m always learning, so should share…  Israelian   Israeli:)

 

 

 

From: LegacyUserGroup  On Behalf Of 
Chris Hill
Sent: Saturday, September 7, 2019 6:56 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Hints - MyHeritage

 

Hi

 

On the very bottom line where there are the three people you can specify as 
shortcuts. Double-click on the 1 before the first name - don't think it is the 
right click but my PC is currently down. It will show you the stats and a few 
options. Does not seem to be in the help index, or not obvious.

 

MyHeritage is Israelian, as I recall, and probably started with good European 
links, but has grown to try and match Ancestry.

 

FindMyPast is UK based and good for UK information, and has been extending to 
cover the ex-UK colonies and USA.

 

GenealogyBank seems to be USA only in terms of content.

 

FamilySearch is the LDS site and is very strong on USA and Europe, and growing 
elsewhere, with the target of building a single tree for the world (which 
FindMyPast has also suggested for UK based on users trees).

 

The other sites are obviously Ancestry which good for USA, UK, Europe, Canada, 
Australia and NZ. Genealogist is a UK site and Geneanet is a European site.

 

My biggest issue is that all have some common information and then each have 
different collections of various information, so you need to search through 
many of them, certainly in the UK.

Regards

Chris

>From my Motorola G6+

 

On Sat, 7 Sep 2019, 22:34 Andrew Robbie, mailto:andrew.rob...@comcast.net> > wrote:

Chris/Cathy/et al,

 

Curious – where exactly is that hints status info? Chris mentioned “right click 
on the 1 button in the bottom right line” – which ‘1’ button on which 
window/view is that on?  Images are appreciated, even if not recommended on 
this forum… :)

 

And regarding these services, who can chime in regarding their usefulness in 
certain regions, periods, etc. of research?  I know mileage may vary based on 
your lineage and study geos/timelines…

 

My take

 

MyHeritage: Seems to be merged/merging with FamilySearch now…

 

FamilySearch: I like the -XXX unique numbering system, and Legacy’s Family 
Search tool (accessed from the D  icon) that helps manage and merge Legacy 
records with Family Search.  I must admit, I don’t see many hits in this 
category anymore, maybe since I have all my FS IDs covered now.  Others’ 
opinions?

 

FindMyPast: Mainly advertises as UK and NAM, but I find most of my hits only 
come from UK.  I need Australia and New Zealand hits also. Anyone got other 
perspectives?

 

GenealogyBank: does show info in config that this is mostly American history 
for past 300 years (this is useful to know before subscribing). I do not 
subscribe to this service currently.  I do find that it shows many hundreds of 
hits, maybe due to simply name match (no dates considered) but are these hits 
useful? Also, no Canada hits despite advertising US and Canada coverage. Anyone 
got any other observations?

 

Thanks,

Andrew ROBBIE

 

 

From: LegacyUserGroup mailto:legacyusergroup-boun...@legacyusers.com> > On Behalf Of Chris Hill
Sent: Saturday, September 7, 2019 5:58 AM
To: Legacy User Group mailto:legacyusergroup@legacyusers.com> >
Subject: Re: [LegacyUG] Hints - MyHeritage

 

Hi

 

Yes, I asked the question about the speed of Hints appearing or not, after 
I reset my tree to reset the Hints list.

 

The first response was that the Hints list is not the list of individuals 
in the tree, mine was 3,000 vs 11,850, but it is driven by the number of 
individuals that you have opened in the Family or Pedigree views. That has 
become obvious to me over the last couple of weeks and the list is now 4,187 
long.

 

The other response was on the speed in which they are processed. My stats, 
right click on the 1 button in the bottom right line, now show

 

My Heritage:   Pending 1655   Waiting 2146   Processed 386

GenealogyBank : Pending 537 Waiting 3056   Processed 595

FindMyPast :Pending 0 Waiting 1 Processed 
4186

 

Pretty well, the FindMyPast responses are immediate, while MyHeritage and 
GenealogyBank are delayed. I was told that MyHeritage has put delays on how 
fast it will process them, presumably as a way of controlling the load on its 
servers. One question is 'what does Waiting mean' - has Legacy flagged it as 
being ready to ask or has it actually been sent but not responded, which would 
ask the question of what happens if the response back is made while Legacy is 
closed and does Legacy reissue the request.

 

Looking at the stats dynamically I can see that both the Waiting and 
Processed values increasing while the Pending is decreasing. In terms of 
responses, while writing this email over 10 minutes, I can see that My Heritage 
has processed another 5 reque

Re: [LegacyUG] Hints - MyHeritage

2019-09-07 Thread Cathy Pinner
ch*: I like the -XXX unique numbering system, and 
Legacy’s Family Search tool (accessed from the D  icon) that helps 
manage and merge Legacy records with Family Search.  I must admit, I 
don’t see many hits in this category anymore, maybe since I have all 
my FS IDs covered now.  Others’ opinions?


*FindMyPast*: Mainly advertises as UK and NAM, but I find most of my 
hits only come from UK.  I need Australia and New Zealand hits also. 
Anyone got other perspectives?


*GenealogyBank*: does show info in config that this is mostly American 
history for past 300 years (this is useful to know before 
subscribing). I do not subscribe to this service currently.  I do find 
that it shows many hundreds of hits, maybe due to simply name match 
(no dates considered) but are these hits useful? Also, no Canada hits 
despite advertising US and Canada coverage. Anyone got any other 
observations?


Thanks,

Andrew ROBBIE

*From:* LegacyUserGroup  *On 
Behalf Of *Chris Hill

*Sent:* Saturday, September 7, 2019 5:58 AM
*To:* Legacy User Group 
*Subject:* Re: [LegacyUG] Hints - MyHeritage

Hi

    Yes, I asked the question about the speed of Hints appearing or 
not, after I reset my tree to reset the Hints list.


    The first response was that the Hints list is not the list of 
individuals in the tree, mine was 3,000 vs 11,850, but it is driven by 
the number of individuals that you have opened in the Family or 
Pedigree views. That has become obvious to me over the last couple of 
weeks and the list is now 4,187 long.


    The other response was on the speed in which they are processed. 
My stats, right click on the 1 button in the bottom right line, now show


    My Heritage:       Pending 1655       Waiting 2146       Processed 386

    GenealogyBank : Pending 537         Waiting 3056       Processed 595

FindMyPast :        Pending 0             Waiting 1 Processed 4186

    Pretty well, the FindMyPast responses are immediate, while 
MyHeritage and GenealogyBank are delayed. I was told that MyHeritage 
has put delays on how fast it will process them, presumably as a way 
of controlling the load on its servers. One question is 'what does 
Waiting mean' - has Legacy flagged it as being ready to ask or has it 
actually been sent but not responded, which would ask the question of 
what happens if the response back is made while Legacy is closed and 
does Legacy reissue the request.


    Looking at the stats dynamically I can see that both the Waiting 
and Processed values increasing while the Pending is decreasing. In 
terms of responses, while writing this email over 10 minutes, I can 
see that My Heritage has processed another 5 requests and 
GenealogyBank another 2. Neither of those seem to be a sensible way to 
deal with requests.


Regards

Chris

-- Original Message --

From: ambro...@telstra.com <mailto:ambro...@telstra.com>

To: "Legacy User Group" <mailto:legacyusergroup@legacyusers.com>>


Sent: 07/09/2019 09:48:51

Subject: Re: [LegacyUG] Hints - MyHeritage



Chris Hill <mailto:chris.hill.11he...@gmail.com>
Saturday, 7 September 2019 5:58 PM
Hi

  Yes, I asked the question about the speed of Hints appearing or not, 
after I reset my tree to reset the Hints list.


  The first response was that the Hints list is not the list of 
individuals in the tree, mine was 3,000 vs 11,850, but it is driven by 
the number of individuals that you have opened in the Family or 
Pedigree views. That has become obvious to me over the last couple of 
weeks and the list is now 4,187 long.


    The other response was on the speed in which they are processed. 
My stats, right click on the 1 button in the bottom right line, now show


  My Heritage:       Pending 1655       Waiting 2146       Processed 386
    GenealogyBank : Pending 537         Waiting 3056       Processed 595
    FindMyPast :  Pending 0             Waiting 1             
Processed 4186


  Pretty well, the FindMyPast responses are immediate, while 
MyHeritage and GenealogyBank are delayed. I was told that MyHeritage 
has put delays on how fast it will process them, presumably as a way 
of controlling the load on its servers. One question is 'what does 
Waiting mean' - has Legacy flagged it as being ready to ask or has it 
actually been sent but not responded, which would ask the question of 
what happens if the response back is made while Legacy is closed and 
does Legacy reissue the request.


    Looking at the stats dynamically I can see that both the Waiting 
and Processed values increasing while the Pending is decreasing. In 
terms of responses, while writing this email over 10 minutes, I can 
see that My Heritage has processed another 5 requests and 
GenealogyBank another 2. Neither of those seem to be a sensible way to 
deal with requests.


Regards

Chris

-- Original Message --
From: ambro...@telstra.com
To: "Legacy User Group" 
Sent: 07/09/2019 09:48:51
Subject: Re: [LegacyUG] H

Re: [LegacyUG] Hints - MyHeritage

2019-09-07 Thread steven perkins
A few months ago I thought that Legacy was importing links from Family
Search and I asked how to turn that off. After I got an answer I found out
that I did not have it turned on.
I went through my Legacy database and unlinked all the Family Search links
I had not added or confirmed.

A few weeks ago I printed a 15 generation pedigree chart report and found
many of the links had reappeared in my Legacy database. After thinking
about it, I believe these are automatically
made if you confirm a MyHeritage Hint request. It seems doing so for one
person adds all of their supposed siblings and ancestors. Is that correct?

Several of my lines are ones people are always trying to link to some
famous people, even though there is historical documentation and DNA to
show the links are wrong.

I don't think any of the World Tree attempts have enough error correction
and just present an opportunity for people to make conscious or mistaken
links to enhance their ancestry. The ease of using
the Internet leads many people to take the bad links and run with them.

Really annoying.

Steven


On Sat, Sep 7, 2019 at 6:57 PM Chris Hill 
wrote:

> Hi
>
> On the very bottom line where there are the three people you can specify
> as shortcuts. Double-click on the 1 before the first name - don't think it
> is the right click but my PC is currently down. It will show you the stats
> and a few options. Does not seem to be in the help index, or not obvious.
>
> MyHeritage is Israelian, as I recall, and probably started with good
> European links, but has grown to try and match Ancestry.
>
> FindMyPast is UK based and good for UK information, and has been extending
> to cover the ex-UK colonies and USA.
>
> GenealogyBank seems to be USA only in terms of content.
>
> FamilySearch is the LDS site and is very strong on USA and Europe, and
> growing elsewhere, with the target of building a single tree for the world
> (which FindMyPast has also suggested for UK based on users trees).
>
> The other sites are obviously Ancestry which good for USA, UK, Europe,
> Canada, Australia and NZ. Genealogist is a UK site and Geneanet is a
> European site.
>
> My biggest issue is that all have some common information and then each
> have different collections of various information, so you need to search
> through many of them, certainly in the UK.
>
> Regards
>
> Chris
>
> From my Motorola G6+
>
> On Sat, 7 Sep 2019, 22:34 Andrew Robbie, 
> wrote:
>
>> Chris/Cathy/et al,
>>
>>
>>
>> Curious – where exactly is that hints status info? Chris mentioned “*right
>> click on the 1 button in the bottom right line*” – which ‘1’ button on
>> which window/view is that on?  Images are appreciated, even if not
>> recommended on this forum… J
>>
>>
>>
>> And regarding these services, who can chime in regarding their usefulness
>> in certain regions, periods, etc. of research?  I know mileage may vary
>> based on your lineage and study geos/timelines…
>>
>>
>>
>> My take
>>
>>
>>
>> *MyHeritage*: Seems to be merged/merging with FamilySearch now…
>>
>>
>>
>> *FamilySearch*: I like the -XXX unique numbering system, and
>> Legacy’s Family Search tool (accessed from the D  icon) that helps
>> manage and merge Legacy records with Family Search.  I must admit, I don’t
>> see many hits in this category anymore, maybe since I have all my FS IDs
>> covered now.  Others’ opinions?
>>
>>
>>
>> *FindMyPast*: Mainly advertises as UK and NAM, but I find most of my
>> hits only come from UK.  I need Australia and New Zealand hits also. Anyone
>> got other perspectives?
>>
>>
>>
>> *GenealogyBank*: does show info in config that this is mostly American
>> history for past 300 years (this is useful to know before subscribing). I
>> do not subscribe to this service currently.  I do find that it shows many
>> hundreds of hits, maybe due to simply name match (no dates considered) but
>> are these hits useful? Also, no Canada hits despite advertising US and
>> Canada coverage. Anyone got any other observations?
>>
>>
>>
>> Thanks,
>>
>> Andrew ROBBIE
>>
>>
>>
>>
>>
>> *From:* LegacyUserGroup  *On
>> Behalf Of *Chris Hill
>> *Sent:* Saturday, September 7, 2019 5:58 AM
>> *To:* Legacy User Group 
>> *Subject:* Re: [LegacyUG] Hints - MyHeritage
>>
>>
>>
>> Hi
>>
>>
>>
>> Yes, I asked the question about the speed of Hints appearing or not,
>> after I reset my tree to reset the Hints list.
>>
>>
>>
>> The first response was that the 

Re: [LegacyUG] Hints - MyHeritage

2019-09-07 Thread Chris Hill
Hi

On the very bottom line where there are the three people you can specify as
shortcuts. Double-click on the 1 before the first name - don't think it is
the right click but my PC is currently down. It will show you the stats and
a few options. Does not seem to be in the help index, or not obvious.

MyHeritage is Israelian, as I recall, and probably started with good
European links, but has grown to try and match Ancestry.

FindMyPast is UK based and good for UK information, and has been extending
to cover the ex-UK colonies and USA.

GenealogyBank seems to be USA only in terms of content.

FamilySearch is the LDS site and is very strong on USA and Europe, and
growing elsewhere, with the target of building a single tree for the world
(which FindMyPast has also suggested for UK based on users trees).

The other sites are obviously Ancestry which good for USA, UK, Europe,
Canada, Australia and NZ. Genealogist is a UK site and Geneanet is a
European site.

My biggest issue is that all have some common information and then each
have different collections of various information, so you need to search
through many of them, certainly in the UK.

Regards

Chris

>From my Motorola G6+

On Sat, 7 Sep 2019, 22:34 Andrew Robbie,  wrote:

> Chris/Cathy/et al,
>
>
>
> Curious – where exactly is that hints status info? Chris mentioned “*right
> click on the 1 button in the bottom right line*” – which ‘1’ button on
> which window/view is that on?  Images are appreciated, even if not
> recommended on this forum… J
>
>
>
> And regarding these services, who can chime in regarding their usefulness
> in certain regions, periods, etc. of research?  I know mileage may vary
> based on your lineage and study geos/timelines…
>
>
>
> My take
>
>
>
> *MyHeritage*: Seems to be merged/merging with FamilySearch now…
>
>
>
> *FamilySearch*: I like the -XXX unique numbering system, and Legacy’s
> Family Search tool (accessed from the D  icon) that helps manage and
> merge Legacy records with Family Search.  I must admit, I don’t see many
> hits in this category anymore, maybe since I have all my FS IDs covered
> now.  Others’ opinions?
>
>
>
> *FindMyPast*: Mainly advertises as UK and NAM, but I find most of my hits
> only come from UK.  I need Australia and New Zealand hits also. Anyone got
> other perspectives?
>
>
>
> *GenealogyBank*: does show info in config that this is mostly American
> history for past 300 years (this is useful to know before subscribing). I
> do not subscribe to this service currently.  I do find that it shows many
> hundreds of hits, maybe due to simply name match (no dates considered) but
> are these hits useful? Also, no Canada hits despite advertising US and
> Canada coverage. Anyone got any other observations?
>
>
>
> Thanks,
>
> Andrew ROBBIE
>
>
>
>
>
> *From:* LegacyUserGroup  *On
> Behalf Of *Chris Hill
> *Sent:* Saturday, September 7, 2019 5:58 AM
> *To:* Legacy User Group 
> *Subject:* Re: [LegacyUG] Hints - MyHeritage
>
>
>
> Hi
>
>
>
> Yes, I asked the question about the speed of Hints appearing or not,
> after I reset my tree to reset the Hints list.
>
>
>
> The first response was that the Hints list is not the list of
> individuals in the tree, mine was 3,000 vs 11,850, but it is driven by the
> number of individuals that you have opened in the Family or Pedigree views.
> That has become obvious to me over the last couple of weeks and the list is
> now 4,187 long.
>
>
>
> The other response was on the speed in which they are processed. My
> stats, right click on the 1 button in the bottom right line, now show
>
>
>
> My Heritage:   Pending 1655   Waiting 2146   Processed 386
>
> GenealogyBank : Pending 537 Waiting 3056   Processed 595
>
> FindMyPast :Pending 0 Waiting 1
> Processed 4186
>
>
>
> Pretty well, the FindMyPast responses are immediate, while MyHeritage
> and GenealogyBank are delayed. I was told that MyHeritage has put delays on
> how fast it will process them, presumably as a way of controlling the load
> on its servers. One question is 'what does Waiting mean' - has Legacy
> flagged it as being ready to ask or has it actually been sent but not
> responded, which would ask the question of what happens if the response
> back is made while Legacy is closed and does Legacy reissue the request.
>
>
>
> Looking at the stats dynamically I can see that both the Waiting and
> Processed values increasing while the Pending is decreasing. In terms of
> responses, while writing this email over 10 minutes, I can see that My
> Heritage has processed another 5 requests and GenealogyBank anothe

Re: [LegacyUG] Hints - MyHeritage

2019-09-07 Thread Andrew Robbie
Chris/Cathy/et al,

 

Curious – where exactly is that hints status info? Chris mentioned “right click 
on the 1 button in the bottom right line” – which ‘1’ button on which 
window/view is that on?  Images are appreciated, even if not recommended on 
this forum… :)

 

And regarding these services, who can chime in regarding their usefulness in 
certain regions, periods, etc. of research?  I know mileage may vary based on 
your lineage and study geos/timelines…

 

My take

 

MyHeritage: Seems to be merged/merging with FamilySearch now…

 

FamilySearch: I like the -XXX unique numbering system, and Legacy’s Family 
Search tool (accessed from the D  icon) that helps manage and merge Legacy 
records with Family Search.  I must admit, I don’t see many hits in this 
category anymore, maybe since I have all my FS IDs covered now.  Others’ 
opinions?

 

FindMyPast: Mainly advertises as UK and NAM, but I find most of my hits only 
come from UK.  I need Australia and New Zealand hits also. Anyone got other 
perspectives?

 

GenealogyBank: does show info in config that this is mostly American history 
for past 300 years (this is useful to know before subscribing). I do not 
subscribe to this service currently.  I do find that it shows many hundreds of 
hits, maybe due to simply name match (no dates considered) but are these hits 
useful? Also, no Canada hits despite advertising US and Canada coverage. Anyone 
got any other observations?

 

Thanks,

Andrew ROBBIE

 

 

From: LegacyUserGroup  On Behalf Of 
Chris Hill
Sent: Saturday, September 7, 2019 5:58 AM
To: Legacy User Group 
Subject: Re: [LegacyUG] Hints - MyHeritage

 

Hi

 

Yes, I asked the question about the speed of Hints appearing or not, after 
I reset my tree to reset the Hints list.

 

The first response was that the Hints list is not the list of individuals 
in the tree, mine was 3,000 vs 11,850, but it is driven by the number of 
individuals that you have opened in the Family or Pedigree views. That has 
become obvious to me over the last couple of weeks and the list is now 4,187 
long.

 

The other response was on the speed in which they are processed. My stats, 
right click on the 1 button in the bottom right line, now show

 

My Heritage:   Pending 1655   Waiting 2146   Processed 386

GenealogyBank : Pending 537 Waiting 3056   Processed 595

FindMyPast :Pending 0 Waiting 1 Processed 
4186

 

Pretty well, the FindMyPast responses are immediate, while MyHeritage and 
GenealogyBank are delayed. I was told that MyHeritage has put delays on how 
fast it will process them, presumably as a way of controlling the load on its 
servers. One question is 'what does Waiting mean' - has Legacy flagged it as 
being ready to ask or has it actually been sent but not responded, which would 
ask the question of what happens if the response back is made while Legacy is 
closed and does Legacy reissue the request.

 

Looking at the stats dynamically I can see that both the Waiting and 
Processed values increasing while the Pending is decreasing. In terms of 
responses, while writing this email over 10 minutes, I can see that My Heritage 
has processed another 5 requests and GenealogyBank another 2. Neither of those 
seem to be a sensible way to deal with requests.

 

Regards

 

Chris

 

-- Original Message --

From: ambro...@telstra.com <mailto:ambro...@telstra.com> 

To: "Legacy User Group" mailto:legacyusergroup@legacyusers.com> >

Sent: 07/09/2019 09:48:51

Subject: Re: [LegacyUG] Hints - MyHeritage

 

Thank you Cathy for your reply back in July about the slowness of MyHeritage 
hints. I was hopeful that the subsequent release of 9.0.0.318 would improve the 
situation but not so. Below is a support ticket I raised yesterday and the 
support response. I would be interested to know if other users are having a 
similar experience with MyHeritage hints and if anyone has any explanations or 
suggestions about this issue. (I have subscriptions to Ancestry, FMP and 
MyHeritage but the latter is very good for direct access to living cousins.)

Regards Ambrose (GSV member)

 

Support Ticket query (6 Sep 2019): Now that we have a new version :9.0.0.318 of 
Legacy I had hoped that MyHeritage hints would be back working as it did from 
the start of Legacy 9 until about the start of May. Unfortunately not. I can 
see that the Realtime Hint Processing Monitor has been enhanced with a Waiting 
(being throttled) column being added plus new or amended Help. In the previous 
version of Legacy I had to turn off MyHeritage hints as it kept crashing with 
‘Legacy Family Tree Hints has stopped working’ every 5 minutes. This reset 
MyHeritage Hints and I now have 4574 in the Waiting (being throttled) column. I 
have had it running continuously today for 11 hours and the Waiting number has 
reduced by 87 or about 8 per hour. I am using a ver

Re: [LegacyUG] Hints - MyHeritage

2019-09-07 Thread Chris Hill

Hi

Yes, I asked the question about the speed of Hints appearing or not, 
after I reset my tree to reset the Hints list.


The first response was that the Hints list is not the list of 
individuals in the tree, mine was 3,000 vs 11,850, but it is driven by 
the number of individuals that you have opened in the Family or Pedigree 
views. That has become obvious to me over the last couple of weeks and 
the list is now 4,187 long.


The other response was on the speed in which they are processed. My 
stats, right click on the 1 button in the bottom right line, now show


My Heritage:   Pending 1655   Waiting 2146   Processed 
386

GenealogyBank : Pending 537 Waiting 3056   Processed 595
FindMyPast :Pending 0 Waiting 1 
Processed 4186


Pretty well, the FindMyPast responses are immediate, while 
MyHeritage and GenealogyBank are delayed. I was told that MyHeritage has 
put delays on how fast it will process them, presumably as a way of 
controlling the load on its servers. One question is 'what does Waiting 
mean' - has Legacy flagged it as being ready to ask or has it actually 
been sent but not responded, which would ask the question of what 
happens if the response back is made while Legacy is closed and does 
Legacy reissue the request.


Looking at the stats dynamically I can see that both the Waiting and 
Processed values increasing while the Pending is decreasing. In terms of 
responses, while writing this email over 10 minutes, I can see that My 
Heritage has processed another 5 requests and GenealogyBank another 2. 
Neither of those seem to be a sensible way to deal with requests.


Regards

Chris

-- Original Message --
From: ambro...@telstra.com
To: "Legacy User Group" 
Sent: 07/09/2019 09:48:51
Subject: Re: [LegacyUG] Hints - MyHeritage


Thank you Cathy for your reply back in July about the slowness of MyHeritage 
hints.  I was hopeful that the subsequent release of 9.0.0.318 would improve 
the situation but not so.  Below is a support ticket I raised yesterday and the 
support response.  I would be interested to know if other users are having a 
similar experience with MyHeritage hints and if anyone has any explanations or 
suggestions about this issue.  (I have subscriptions to Ancestry, FMP and 
MyHeritage but the latter is very good for direct access to living cousins.)
Regards Ambrose (GSV member)

Support Ticket query (6 Sep 2019):  Now that we have a new version :9.0.0.318 
of Legacy I had hoped that MyHeritage hints would be back working as it did 
from the start of Legacy 9 until about the start of May.  Unfortunately not.  I 
can see that the Realtime Hint Processing Monitor has been enhanced with a 
Waiting (being throttled) column being added plus new or amended Help.  In the 
previous version of Legacy I had to turn off MyHeritage hints as it kept 
crashing with ‘Legacy Family Tree Hints has stopped working’ every 5 minutes.  
This reset MyHeritage Hints and I now have 4574 in the Waiting (being 
throttled) column.  I have had it running continuously today for 11 hours and 
the Waiting number has reduced by 87 or about 8 per hour.  I am using a very 
fast PC and internet connection.  At this rate it will take 570 hours to 
complete or 2 months if I leave Legacy running for 10 hours per day (despite 
the advice to close Legacy when not in active use).
Is this the way MyHeritage Hints is now meant to work?  The really 
disappointing aspect of this is that you don’t see the hint immediately that 
you add or amend an individual.  It just adds numbers to Pending and then 
almost immediately moves the number to Waiting.  It really is pretty pointless 
having a hint arrive weeks later with no notification that it has turned up.
I took a MyHeritage subscription 2 years ago at Geoff’s special guaranteed 
lifelong (???) price to make the most of MyHeritage Hints.  The subscription is 
due for renewal next Tuesday but if this throttling is the new normal I don’t 
see much value in renewing it.

Support Response:  All we have been told is that the hints may take some time 
to show up.  The hints continue to work in the background, and when new hints 
are found, they will be displayed.  We do care about your feedback and I have 
forwarded your concerns to our developers.


-Original Message-
From: LegacyUserGroup  On Behalf Of 
Ian Thomas
Sent: Wednesday, 24 July 2019 7:55 AM
To: Legacy User Group 
Subject: Re: [LegacyUG] Hints - MyHeritage
I check Hints frequently - and have all 4 types turned on (even though one of 
them requires a paid subscription to the company, and is no use to me).  Of 
course, I have the Deluxe version, 9, latest update always.
Over the period that Cathy Pinner has detailed, I have used Legacy at the very least 
weekly, sometimes daily and for several hours. I "refresh" the Hints, etc.
In that period of time, I have seen MyHeritage Hints only

Re: [LegacyUG] Hints - MyHeritage

2019-09-07 Thread ambrosel
Thank you Cathy for your reply back in July about the slowness of MyHeritage 
hints.  I was hopeful that the subsequent release of 9.0.0.318 would improve 
the situation but not so.  Below is a support ticket I raised yesterday and the 
support response.  I would be interested to know if other users are having a 
similar experience with MyHeritage hints and if anyone has any explanations or 
suggestions about this issue.  (I have subscriptions to Ancestry, FMP and 
MyHeritage but the latter is very good for direct access to living cousins.)
Regards Ambrose (GSV member)

Support Ticket query (6 Sep 2019):  Now that we have a new version :9.0.0.318 
of Legacy I had hoped that MyHeritage hints would be back working as it did 
from the start of Legacy 9 until about the start of May.  Unfortunately not.  I 
can see that the Realtime Hint Processing Monitor has been enhanced with a 
Waiting (being throttled) column being added plus new or amended Help.  In the 
previous version of Legacy I had to turn off MyHeritage hints as it kept 
crashing with ‘Legacy Family Tree Hints has stopped working’ every 5 minutes.  
This reset MyHeritage Hints and I now have 4574 in the Waiting (being 
throttled) column.  I have had it running continuously today for 11 hours and 
the Waiting number has reduced by 87 or about 8 per hour.  I am using a very 
fast PC and internet connection.  At this rate it will take 570 hours to 
complete or 2 months if I leave Legacy running for 10 hours per day (despite 
the advice to close Legacy when not in active use).
Is this the way MyHeritage Hints is now meant to work?  The really 
disappointing aspect of this is that you don’t see the hint immediately that 
you add or amend an individual.  It just adds numbers to Pending and then 
almost immediately moves the number to Waiting.  It really is pretty pointless 
having a hint arrive weeks later with no notification that it has turned up.
I took a MyHeritage subscription 2 years ago at Geoff’s special guaranteed 
lifelong (???) price to make the most of MyHeritage Hints.  The subscription is 
due for renewal next Tuesday but if this throttling is the new normal I don’t 
see much value in renewing it.

Support Response:  All we have been told is that the hints may take some time 
to show up.  The hints continue to work in the background, and when new hints 
are found, they will be displayed.  We do care about your feedback and I have 
forwarded your concerns to our developers.


-Original Message-
From: LegacyUserGroup  On Behalf Of 
Ian Thomas
Sent: Wednesday, 24 July 2019 7:55 AM
To: Legacy User Group 
Subject: Re: [LegacyUG] Hints - MyHeritage
I check Hints frequently - and have all 4 types turned on (even though one of 
them requires a paid subscription to the company, and is no use to me).  Of 
course, I have the Deluxe version, 9, latest update always. 
Over the period that Cathy Pinner has detailed, I have used Legacy at the very 
least weekly, sometimes daily and for several hours. I "refresh" the Hints, 
etc. 
In that period of time, I have seen MyHeritage Hints only 3 times. As someone 
mentioned in the last couple of days, FindMyPast generates them (in spades). 
Server outages, etc:  why would anyone think that had anything to do with the 
problem with MyHeritage Hints? 
Ian Thomas
Albert Park, Victoria 3206 Australia

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Cathy Pinner
Sent: Tuesday, 23 July 2019 7:58 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Hints - MyHeritage
The slowness of MyHeritage hints has nothing to do with the server problems 
although it started around the same time. MyHeritage tweaked the API for the 
hints which did something which is still being investigated. Programmers and 
testers have been working on Hinting and some aspects will be better in the 
next update but MH hints are still very slow.
FindMyPast hints are the quickest and I find the most useful. You may find them 
useful even if you don't have a subscription as the Hint itself tells you the 
database and you may have access to a similar one.
Cathy

ambro...@telstra.com <mailto:ambro...@telstra.com> Tuesday, 23 July 2019 5:10 PM
Hints from MyHeritage to Legacy have not been working for me since the server 
problems started more than 2 months ago - very disappointing!  Any suggestions 
to fix this?
MyHeritage hints worked perfectly from the start of Legacy 9 up to May this 
year and hints from FamilySearch and FindmyPast have worked perfectly all the 
time.
The support response earlier this month was “We are still working on this. Some 
users are reporting that hints are working great and some are reporting the 
same problem you are. We are working on a new update that we hope will address 
this. This update is in testing now.”
Regards Ambrose

*From:*LegacyUserGroup  *On Behalf Of 
*Ian Thomas
*Sent:* Tuesday, 23 July 2019 4:18 PM
*To:* Legacy User

Re: [LegacyUG] Hints - MyHeritage

2019-07-23 Thread Ian Thomas
I check Hints frequently  - and have all 4 types turned on (even though one of 
them requires a paid subscription to the company, and is no use to me).  Of 
course, I have the Deluxe version, 9, latest update always. 

Over the period that Cathy Pinner has detailed, I have used Legacy at the very 
least weekly, sometimes daily and for several hours. I "refresh" the Hints, 
etc. 

In that period of time, I have seen MyHeritage Hints only 3 times. As someone 
mentioned in the last couple of days, FindMyPast generates them (in spades). 

Server outages, etc:  why would anyone think that had anything to do with the 
problem with MyHeritage Hints? 

 Ian Thomas
Albert Park, Victoria 3206 Australia

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Cathy Pinner
Sent: Tuesday, 23 July 2019 7:58 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Hints - MyHeritage

The slowness of MyHeritage hints has nothing to do with the server problems 
although it started around the same time. MyHeritage tweaked the API for the 
hints which did something which is still being investigated. Programmers and 
testers have been working on Hinting and some aspects will be better in the 
next update but MH hints are still very slow.
FindMyPast hints are the quickest and I find the most useful. You may find them 
useful even if you don't have a subscription as the Hint itself tells you the 
database and you may have access to a similar one.

Cathy
> ambro...@telstra.com <mailto:ambro...@telstra.com> Tuesday, 23 July 
> 2019 5:10 PM
>
> Hints from MyHeritage to Legacy have not been working for me since the 
> server problems started more than 2 months ago - very disappointing!
> Any suggestions to fix this?
>
> MyHeritage hints worked perfectly from the start of Legacy 9 up to May 
> this year and hints from FamilySearch and FindmyPast have worked 
> perfectly all the time.
>
> The support response earlier this month was “We are still working on 
> this. Some users are reporting that hints are working great and some 
> are reporting the same problem you are. We are working on a new update 
> that we hope will address this. This update is in testing now.”
>
> Regards Ambrose
>
> *From:*LegacyUserGroup  *On 
> Behalf Of *Ian Thomas
> *Sent:* Tuesday, 23 July 2019 4:18 PM
> *To:* Legacy User Group 
> *Subject:* [LegacyUG] Hints - MyHeritage
>
> Occasionally I see MyHeritage hints – very occasionally.
>
> Just wondering why this is, or whether other people on this list  are 
> also seeing the same.
>
> Not sure if this link is persistent, but here is the latest Hint I 
> have seen –
>
> https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25
> ecb1
>
> Regards, Ian
>
> Albert Park, Victoria 3206 Australia
>
>
>
> Ian Thomas <mailto:il.tho...@outlook.com> Tuesday, 23 July 2019 2:18 
> PM
>
> Occasionally I see MyHeritage hints – very occasionally.
>
> Just wondering why this is, or whether other people on this list  are 
> also seeing the same.
>
> Not sure if this link is persistent, but here is the latest Hint I 
> have seen –
>
> https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25
> ecb1
>
> Regards, Ian
>
> Albert Park, Victoria 3206 Australia
>
>
>


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Re: [LegacyUG] Hints - MyHeritage

2019-07-23 Thread Cathy Pinner
The slowness of MyHeritage hints has nothing to do with the server 
problems although it started around the same time. MyHeritage tweaked 
the API for the hints which did something which is still being 
investigated. Programmers and testers have been working on Hinting and 
some aspects will be better in the next update but MH hints are still 
very slow.
FindMyPast hints are the quickest and I find the most useful. You may 
find them useful even if you don't have a subscription as the Hint 
itself tells you the database and you may have access to a similar one.


Cathy

ambro...@telstra.com <mailto:ambro...@telstra.com>
Tuesday, 23 July 2019 5:10 PM

Hints from MyHeritage to Legacy have not been working for me since the 
server problems started more than 2 months ago - very disappointing!  
Any suggestions to fix this?


MyHeritage hints worked perfectly from the start of Legacy 9 up to May 
this year and hints from FamilySearch and FindmyPast have worked 
perfectly all the time.


The support response earlier this month was “We are still working on 
this. Some users are reporting that hints are working great and some 
are reporting the same problem you are. We are working on a new update 
that we hope will address this. This update is in testing now.”


Regards Ambrose

*From:*LegacyUserGroup  *On 
Behalf Of *Ian Thomas

*Sent:* Tuesday, 23 July 2019 4:18 PM
*To:* Legacy User Group 
*Subject:* [LegacyUG] Hints - MyHeritage

Occasionally I see MyHeritage hints – very occasionally.

Just wondering why this is, or whether other people on this list  are 
also seeing the same.


Not sure if this link is persistent, but here is the latest Hint I 
have seen –


https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25ecb1

Regards, Ian

Albert Park, Victoria 3206 Australia



Ian Thomas <mailto:il.tho...@outlook.com>
Tuesday, 23 July 2019 2:18 PM

Occasionally I see MyHeritage hints – very occasionally.

Just wondering why this is, or whether other people on this list  are 
also seeing the same.


Not sure if this link is persistent, but here is the latest Hint I 
have seen –


https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25ecb1

Regards, Ian

Albert Park, Victoria 3206 Australia






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Re: [LegacyUG] Hints - MyHeritage

2019-07-23 Thread ambrosel
Hints from MyHeritage to Legacy have not been working for me since the server 
problems started more than 2 months ago - very disappointing!  Any suggestions 
to fix this?

 

MyHeritage hints worked perfectly from the start of Legacy 9 up to May this 
year and hints from FamilySearch and FindmyPast have worked perfectly all the 
time.

 

The support response earlier this month was “We are still working on this. Some 
users are reporting that hints are working great and some are reporting the 
same problem you are. We are working on a new update that we hope will address 
this. This update is in testing now.”

Regards Ambrose

 

 

From: LegacyUserGroup  On Behalf Of 
Ian Thomas
Sent: Tuesday, 23 July 2019 4:18 PM
To: Legacy User Group 
Subject: [LegacyUG] Hints - MyHeritage

 

Occasionally I see MyHeritage hints – very occasionally.

Just wondering why this is, or whether other people on this list  are also 
seeing the same. 

Not sure if this link is persistent, but here is the latest Hint I have seen – 

https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25ecb1

 

Regards, Ian 

Albert Park, Victoria 3206 Australia

 

 

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[LegacyUG] Hints - MyHeritage

2019-07-23 Thread Ian Thomas
Occasionally I see MyHeritage hints – very occasionally.
Just wondering why this is, or whether other people on this list  are also 
seeing the same.
Not sure if this link is persistent, but here is the latest Hint I have seen –
https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25ecb1

Regards, Ian
Albert Park, Victoria 3206 Australia



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