Re: [Linux-Desktops] Linux-Desktops Digest, Vol 101, Issue 1

[Henrique Ferreiro]

I'm sorry, after further testing, this seems like a software issue from an
update at the time of the firmware update. In any case, should I report
firmware issues here?

El vie., 25 ago. 2017 a las 19:07,  escribió:

> Dell - Internal Use - Confidential
>
> Henrique,
>
> Can you provide a description of your symptoms? Also, a service tag would
> help to point you in the right direction.
>
> Beyond that, do the issues go away if you download an older bios .exe and
> manually flash it from USB via the F12 menu?
>
> Benjamin Morgan
> Technical Solutions Consultant [Linux] Client Resolution Expert Center
> Dell EMC| Commercial Advanced Technical Solutions
>
> Phone:  (512) 513-5211
> Email: ben.mor...@dell.com
> Office Hours:  7:30 am - 4:30 pm Central, Monday - Friday
> Customer feedback | How am I Doing? Please contact my team lead,
> Diana_Bancroft
>
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>
> -Original Message-
> From: linux-desktops-bounces On Behalf Of linux-desktops-request
> Sent: Friday, August 25, 2017 12:00 PM
> To: linux-desktops 
> Subject: Linux-Desktops Digest, Vol 101, Issue 1
>
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> Today's Topics:
>
>1.  report firmware bug (Henrique Ferreiro)
>
>
> --
>
> Message: 1
> Date: Fri, 25 Aug 2017 07:45:14 +
> From: Henrique Ferreiro 
> Subject: [Linux-Desktops] report firmware bug
> To: 
> Message-ID:
> <
> caau6i76sa5fhjh1+ocsvovj7nwv2kh8g7uetkjyi8kgxp2g...@mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Hi!
>
> I have a Dell XPS 15 9560 and happily update firmware using gnome-software.
> Unfortunately, I have a few problems since the last firmware update,
> 0.1.3.4. Apparently I cannot downgrade the firmware (
> https://github.com/hughsie/fwupd/issues/192) though I was told to report
> that to Dell Support. My attempts at doing that involved running some
> Windows software (Dell Detect).
>
> Do you know how to report firmware issues to Dell?
>
> Cheers,
> Henrique.
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Re: [Linux-Desktops] Linux-Desktops Digest, Vol 101, Issue 1

[Ben_Morgan]

Dell - Internal Use - Confidential  

Henrique, 

Can you provide a description of your symptoms? Also, a service tag would help 
to point you in the right direction. 

Beyond that, do the issues go away if you download an older bios .exe and 
manually flash it from USB via the F12 menu?

Benjamin Morgan
Technical Solutions Consultant [Linux] Client Resolution Expert Center
Dell EMC| Commercial Advanced Technical Solutions
 
Phone:  (512) 513-5211 
Email: ben.mor...@dell.com 
Office Hours:  7:30 am - 4:30 pm Central, Monday - Friday
Customer feedback | How am I Doing? Please contact my team lead, Diana_Bancroft
 
Confidentiality Notice | This e-mail message, including any attachments, is for 
the sole use of the intended recipient(s) and may contain confidential or 
proprietary information. Any unauthorized review, use, disclosure or 
distribution is prohibited. If you are not the intended recipient, immediately 
contact the sender by reply e-mail and destroy all copies of the original 
message.


-Original Message-
From: linux-desktops-bounces On Behalf Of linux-desktops-request
Sent: Friday, August 25, 2017 12:00 PM
To: linux-desktops 
Subject: Linux-Desktops Digest, Vol 101, Issue 1

Send Linux-Desktops mailing list submissions to
linux-desktops@dell.com

To subscribe or unsubscribe via the World Wide Web, visit
https://lists.us.dell.com/mailman/listinfo/linux-desktops
or, via email, send a message with subject or body 'help' to
linux-desktops-requ...@dell.com

You can reach the person managing the list at
linux-desktops-ow...@dell.com

When replying, please edit your Subject line so it is more specific than "Re: 
Contents of Linux-Desktops digest..."


Today's Topics:

   1.  report firmware bug (Henrique Ferreiro)


--

Message: 1
Date: Fri, 25 Aug 2017 07:45:14 +
From: Henrique Ferreiro 
Subject: [Linux-Desktops] report firmware bug
To: 
Message-ID:

Content-Type: text/plain; charset="utf-8"

Hi!

I have a Dell XPS 15 9560 and happily update firmware using gnome-software.
Unfortunately, I have a few problems since the last firmware update, 0.1.3.4. 
Apparently I cannot downgrade the firmware (
https://github.com/hughsie/fwupd/issues/192) though I was told to report that 
to Dell Support. My attempts at doing that involved running some Windows 
software (Dell Detect).

Do you know how to report firmware issues to Dell?

Cheers,
Henrique.
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