Re: postil.com not working in FF or Konqueror

2008-08-24 Thread Dotan Cohen
2008/8/18 Arie Skliarouk [EMAIL PROTECTED]:
 If you would tell us what specific features did not work for you then I
 will:

 Start with  טופס הצטרפות on
 https://bank.postil.com/BMeida.html


Sorry for the delay, I am in the middle of exams and I could not take
care of this.

I would have no problem testing the tofes htzarfut however I have no
account with the postal bank to sign up with. Are you in Haifa? If you
can get to the Technion then I would like to sit with you, try to sign
up with the form, and then write a long, detailed letter to Postil. In
fact, I just wrote one today to Clalit complete with screenshots.

-- 
Dotan Cohen

http://what-is-what.com
http://gibberish.co.il
א-ב-ג-ד-ה-ו-ז-ח-ט-י-ך-כ-ל-ם-מ-ן-נ-ס-ע-ף-פ-ץ-צ-ק-ר-ש-ת

ä-ö-ü-ß-Ä-Ö-Ü


Re: postil.com not working in FF or Konqueror

2008-08-24 Thread Dotan Cohen
I see now, the submit button does not work in Firefox. I wrote to them this:

אני צריך להירשם לשירות המקוון של postil אבל הטופס הצטרפות אינו עובד.
אני לוחץ על כפתור שלח ושוב דבר לא קורה. נא לתקן את האתר ולהודיע לי
כשהעיניין מתופל. בתודה מראש.

However, I got this message upon submitting the form:
Error- This page can't be displayed due to a security violation or
typing not allowed characters.Contact support for additional
information 02-6290370

Did my message get received? Did it go to /dev/null? So I called the
number and the man asked Which internet do you have? The site does
not work with Firefox. before I even told him what browser. These
were his exact, confidence-inspiring words:
איזה אינטרנט יש לך?
Some technician! As I am calling at 18:45 he suggested that I call
back in the morning to speak to a senior tech. I will.

Another bit of stupidity: I put my phone number in as 054-7881700 and
I got a JavaScript popup complaining about nonnumerical characters in
the phone field. What an idiot programmer: phone fields should accept
[0-9():space:\-\.] because those are the common deliminators used.

-- 
Dotan Cohen

http://what-is-what.com
http://gibberish.co.il
א-ב-ג-ד-ה-ו-ז-ח-ט-י-ך-כ-ל-ם-מ-ן-נ-ס-ע-ף-פ-ץ-צ-ק-ר-ש-ת

ä-ö-ü-ß-Ä-Ö-Ü


Re: postil.com not working in FF or Konqueror

2008-08-17 Thread Dotan Cohen
2008/8/14 Noam Rathaus [EMAIL PROTECTED]:
 Hi,

 The Israeli Post web site used to work with FF and Konqueror, but now it
 doesn't anyone knows how you can reach them and complain?


No fire broke out when I went to the postil.com website and began
navigating. It works fine for me in Firefox 3 on Kubuntu 8.04.

If you would tell us what specific features did not work for you then I will:
1) Try them and confirm
2) Write both email and snail mail to the post office complaining
3) Call the post office and complain
4) Go into the Technion branch of the post office and complain.

-- 
Dotan Cohen

http://what-is-what.com
http://gibberish.co.il
א-ב-ג-ד-ה-ו-ז-ח-ט-י-ך-כ-ל-ם-מ-ן-נ-ס-ע-ף-פ-ץ-צ-ק-ר-ש-ת

A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?


Re: postil.com not working in FF or Konqueror

2008-08-17 Thread Noam Rathaus
Apparently they fixed it.

On Sunday 17 August 2008 12:41:03 Dotan Cohen wrote:
 2008/8/14 Noam Rathaus [EMAIL PROTECTED]:
  Hi,
 
  The Israeli Post web site used to work with FF and Konqueror, but now it
  doesn't anyone knows how you can reach them and complain?

 No fire broke out when I went to the postil.com website and began
 navigating. It works fine for me in Firefox 3 on Kubuntu 8.04.

 If you would tell us what specific features did not work for you then I
 will: 1) Try them and confirm
 2) Write both email and snail mail to the post office complaining
 3) Call the post office and complain
 4) Go into the Technion branch of the post office and complain.


-- 
Noam Rathaus
CTO
[EMAIL PROTECTED]
http://www.beyondsecurity.com

Know that you are safe.

Beyond Security Finalist for the Red Herring 100 Global Awards 2007

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Re: postil.com not working in FF or Konqueror

2008-08-17 Thread Dotan Cohen
2008/8/17 Noam Rathaus [EMAIL PROTECTED]:
 Apparently they fixed it.


Excellent, thanks. I did notice that there is a very brief redirect
when first visiting the postil.com website, so fast that I did not
have time to read the text on the screen. Maybe that is related?

-- 
Dotan Cohen

http://what-is-what.com
http://gibberish.co.il
א-ב-ג-ד-ה-ו-ז-ח-ט-י-ך-כ-ל-ם-מ-ן-נ-ס-ע-ף-פ-ץ-צ-ק-ר-ש-ת

A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?


Re: postil.com not working in FF or Konqueror

2008-08-17 Thread Herouth Maoz

Quoting Dotan Cohen [EMAIL PROTECTED]:


2008/8/14 Noam Rathaus [EMAIL PROTECTED]:

Hi,

The Israeli Post web site used to work with FF and Konqueror, but now it
doesn't anyone knows how you can reach them and complain?



No fire broke out when I went to the postil.com website and began
navigating. It works fine for me in Firefox 3 on Kubuntu 8.04.


From what I remember, the problematic features are:

1. Trying to find out how much it costs to send a letter abroad using  
their price calculator (it never gets to the abroad part).


2. Problems in the branch locator (finding out opening hours of branches)

3. Feedback form.

And I did manage to find a browser where the feedback form works (I  
got the automated reply) but they never actually got around to fixing  
the problems I mentioned (which are not just compatibility issues.  
They have content issues as well).


Herouth

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Re: postil.com not working in FF or Konqueror

2008-08-17 Thread Noam Rathaus
No its not related, the error I got was not related to some specific page, but 
a generic XML error (caused by their server returning malformed data).

(i.e. I am not saying Herouth's issues have been solved, I cannot confirm nor 
deny it)

On Sunday 17 August 2008 14:02:53 Dotan Cohen wrote:
 2008/8/17 Noam Rathaus [EMAIL PROTECTED]:
  Apparently they fixed it.

 Excellent, thanks. I did notice that there is a very brief redirect
 when first visiting the postil.com website, so fast that I did not
 have time to read the text on the screen. Maybe that is related?


-- 
Noam Rathaus
CTO
[EMAIL PROTECTED]
http://www.beyondsecurity.com

Know that you are safe.

Beyond Security Finalist for the Red Herring 100 Global Awards 2007

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Re: postil.com not working in FF or Konqueror

2008-08-17 Thread Dotan Cohen
2008/8/17 Herouth Maoz [EMAIL PROTECTED]:
 From what I remember, the problematic features are:

 3. Feedback form.


The PHB obviously is convinced that if there are no complaints, then
there are no problems!

-- 
Dotan Cohen

http://what-is-what.com
http://gibberish.co.il
א-ב-ג-ד-ה-ו-ז-ח-ט-י-ך-כ-ל-ם-מ-ן-נ-ס-ע-ף-פ-ץ-צ-ק-ר-ש-ת

A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?


Re: postil.com not working in FF or Konqueror

2008-08-16 Thread Amos Shapira
2008/8/15 Ori Idan [EMAIL PROTECTED]:
 When you call them for support regarding something you could have done with
 the web site IF it would have been built with standards in mind, please
 state it to the service person that you wanted to do it with the website but
 could not and thus calling him/her.
 Shachar is right they might not have any system to correlate so we must
 state it clearly that we could have done it with the website but it does not
 function.

Or even more so - the narrow-mindedness of the person you talk to
would easily lead him to understand that he might lose his job if the
web site starts working properly.

(I'm not kidding - back when there was just a plan to introduce a
computerized system to the HUJI CS library (I'm talking about
late-80's/early 90's) the librarians put up a strike for fear of
losing their jobs).

Good luck.

--Amos

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Re: postil.com not working in FF or Konqueror

2008-08-15 Thread Ori Idan
When you call them for support regarding something you could have done with
the web site IF it would have been built with standards in mind, please
state it to the service person that you wanted to do it with the website but
could not and thus calling him/her.
Shachar is right they might not have any system to correlate so we must
state it clearly that we could have done it with the website but it does not
function.

-- 
Ori Idan


On Fri, Aug 15, 2008 at 8:12 AM, Shachar Shemesh [EMAIL PROTECTED]wrote:

 Amos Shapira wrote:

 2008/8/14 Yuval Hager [EMAIL PROTECTED]:


 to *make them think* something is wrong with their site.



 Interesting idea - you assume they have the required apparatus to do
 that...


 While I'm sure Amos meant that as a joke, the reality behind the joke is
 that he may have a point. It is entirely possible, even likely, that they
 (i.e. - the postal company as a whole) have no system in place to correlate
 calls to support with problems in the site.


 Shachar


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ספרים וסיפורים שכתבתי: http://www.thestories.org


Re: postil.com not working in FF or Konqueror

2008-08-15 Thread Shachar Shemesh

Ori Idan wrote:
When you call them for support regarding something you could have done 
with the web site IF it would have been built with standards in mind, 
please state it to the service person that you wanted to do it with 
the website but could not and thus calling him/her.
Shachar is right they might not have any system to correlate so we 
must state it clearly that we could have done it with the website but 
it does not function.
What I'm saying is that even if we do it explicitly, they may STILL not 
have any way of correlating. The flow of information inside the company 
is greatly dependent on the systems in place.


Shachar

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postil.com not working in FF or Konqueror

2008-08-14 Thread Noam Rathaus
Hi,

The Israeli Post web site used to work with FF and Konqueror, but now it 
doesn't anyone knows how you can reach them and complain?

Their מוקד is clueless

Of course under IE it works.


This is the error you get:
XML Parsing Error: not well-formed
Location: http://www.israelpost.co.il/hpcontent.nsf/EntryHP.xsl?ReadFormL=HE
Line Number 37, Column 101:input name=http_referer 
value=http://www.israelpost.co.il/hpcontent.nsf/EntryHomePage?ReadFormL=HE; 
type=hidden /
^

-- 
Noam Rathaus
CTO
[EMAIL PROTECTED]
http://www.beyondsecurity.com

Know that you are safe.

Beyond Security Finalist for the Red Herring 100 Global Awards 2007

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Re: postil.com not working in FF or Konqueror

2008-08-14 Thread Yuval Hager
On Thursday 14 August 2008, Noam Rathaus wrote:
 Hi,

 The Israeli Post web site used to work with FF and Konqueror, but now it
 doesn't anyone knows how you can reach them and complain?

 Their מוקד is clueless

 Of course under IE it works.


What do you need from this site? Just call them and ask the info from their 
human response team. Flooding the support team with (justified) calls to get 
information that exists on the site is the only effective way I can think of 
to make them think something is wrong with their site. 

--y


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Re: postil.com not working in FF or Konqueror

2008-08-14 Thread Amos Shapira
2008/8/14 Yuval Hager [EMAIL PROTECTED]:
 to *make them think* something is wrong with their site.

Interesting idea - you assume they have the required apparatus to do that...

Cheers,

--Amos

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Re: postil.com not working in FF or Konqueror

2008-08-14 Thread Shachar Shemesh

Amos Shapira wrote:

2008/8/14 Yuval Hager [EMAIL PROTECTED]:
  

to *make them think* something is wrong with their site.



Interesting idea - you assume they have the required apparatus to do that...
  
While I'm sure Amos meant that as a joke, the reality behind the joke is 
that he may have a point. It is entirely possible, even likely, that 
they (i.e. - the postal company as a whole) have no system in place to 
correlate calls to support with problems in the site.



Shachar

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