Re: [Linux-users] More than 10, 000 problems fixed through‘Improve Detroit’ cell phone app

2015-10-13 Thread Helmut Walle 

On 12/10/15 12:42, Roy Britten wrote:


On Oct 12, 2015 11:51 AM, "Volker Kuhlmann" > wrote:

[...]

 > Did it get solved/fixed? They may prefer to fix something instead of
 > sorting out a back channel for communication. There are positives and
 > negatives to that
approach.

I've had one Snap Send Solve report go through the system so far. Apart
from the automated response I never heard back from them, but it was
fixed within a week or so. Scuttlebutt said the council was completely
overwhelmed with reports when the app went live.


[...]

That's consistent with my experience of using the web portal: immediate 
automated reply, and then the job simply gets done within a week or two. 
Things I have reported usually were the deeper more hazardous kind of 
potholes, and sometimes broken glass bottles on bike lanes.


H.
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Re: [Linux-users] More than 10, 000 problems fixed through‘Improve Detroit’ cell phone app

2015-10-13 Thread Nick Rout 
On Tue, Oct 13, 2015 at 11:04 PM, Helmut Walle 
wrote:

> On 12/10/15 12:42, Roy Britten wrote:
>
>>
>> On Oct 12, 2015 11:51 AM, "Volker Kuhlmann" > > wrote:
>>
> [...]
>
>>  > Did it get solved/fixed? They may prefer to fix something instead of
>>  > sorting out a back channel for communication. There are positives and
>>  > negatives to that
>> approach.
>>
>> I've had one Snap Send Solve report go through the system so far. Apart
>> from the automated response I never heard back from them, but it was
>> fixed within a week or so. Scuttlebutt said the council was completely
>> overwhelmed with reports when the app went live.
>>
>> [...]
>
> That's consistent with my experience of using the web portal: immediate
> automated reply, and then the job simply gets done within a week or two.
> Things I have reported usually were the deeper more hazardous kind of
> potholes, and sometimes broken glass bottles on bike lanes.


I guess there is just no solution to tradies parking all over the street
and I should shut up and be thankful for the rebuild they are doing!

Glad to know it's working though. I should try reporting something fixable!
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Re: [Linux-users] More than 10, 000 problems fixed through‘Improve Detroit’ cell phone app

2015-10-12 Thread Nick Rout 
On Mon, Oct 12, 2015 at 11:50 AM, Volker Kuhlmann 
wrote:

> On Mon 12 Oct 2015 10:57:14 NZDT +1300, Nick Rout wrote:
>
> > > http://www.ccc.govt.nz/report/snap-send-solve/
>
> > Snap Send Solve - I have made 3 or 4 reports to the CCC and got back
> > nothing but automated "thanks for the report, we'll do something about it
> > and get back to you." responses.
>
> Did it get solved/fixed? They may prefer to fix something instead of
> sorting out a back channel for communication. There are positives and
> negatives to that approach.
>

No there are still tradie's vans blocking our area of Gloucester St.


>
> Volker
>
> --
> Volker Kuhlmann
> http://volker.top.geek.nz/  Please do not CC list postings to me.
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Re: [Linux-users] More than 10, 000 problems fixed through‘Improve Detroit’ cell phone app

2015-10-11 Thread Volker Kuhlmann 
On Mon 12 Oct 2015 10:57:14 NZDT +1300, Nick Rout wrote:

> > http://www.ccc.govt.nz/report/snap-send-solve/

> Snap Send Solve - I have made 3 or 4 reports to the CCC and got back
> nothing but automated "thanks for the report, we'll do something about it
> and get back to you." responses.

Did it get solved/fixed? They may prefer to fix something instead of
sorting out a back channel for communication. There are positives and
negatives to that approach.

Volker

-- 
Volker Kuhlmann
http://volker.top.geek.nz/  Please do not CC list postings to me.
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Re: [Linux-users] More than 10, 000 problems fixed through‘Improve Detroit’ cell phone app

2015-10-11 Thread Nick Rout 
On Sat, Oct 10, 2015 at 7:14 PM, Tony Patterson <
whichfactoryspaceman...@gmail.com> wrote:

>
>
> On Sat, Oct 10, 2015 at 6:42 PM, Wesley Parish  > wrote:
>
>> Came across this in Slashdot
>>
>> http://tech.slashdot.org/story/15/10/10/003247/over-1-problems-fixed-in-detroit-thanks-to-cellphone-app
>>
>>
>> http://motorcitymuckraker.com/2015/10/09/more-than-1-problems-fixed-through-improve-detroit-cell-phone-app/
>>
>> I have on the currently mothballed Linux box that was my primary machine
>> in
>> Sumner, emails to both a Telecom guy, and someone who I knew who worked
>> at the
>> Christchurch City Council, a proposal to do precisely this. I came up
>> with it
>> shortly after the 22nd Feb 2011 earthquake.
>>
>> I received no reply.
>>
>> That is New Zealand - the Land of Opportunity - Missed Opportunity!
>>
>> I could go on.
>>
>
>
> Something like this?
>
> http://www.ccc.govt.nz/report/snap-send-solve/
>
> Cheers,
> Tony
>

Snap Send Solve - I have made 3 or 4 reports to the CCC and got back
nothing but automated "thanks for the report, we'll do something about it
and get back to you." responses.
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Re: [Linux-users] More than 10, 000 problems fixed through‘Improve Detroit’ cell phone app

2015-10-11 Thread Roy Britten 
On Oct 12, 2015 11:51 AM, "Volker Kuhlmann" 
wrote:
>
> On Mon 12 Oct 2015 10:57:14 NZDT +1300, Nick Rout wrote:
>
> > > http://www.ccc.govt.nz/report/snap-send-solve/
>
> > Snap Send Solve - I have made 3 or 4 reports to the CCC and got back
> > nothing but automated "thanks for the report, we'll do something about
it
> > and get back to you." responses.
>
> Did it get solved/fixed? They may prefer to fix something instead of
> sorting out a back channel for communication. There are positives and
> negatives to that approach.


I've had one Snap Send Solve report go through the system so far. Apart
from the automated response I never heard back from them, but it was fixed
within a week or so. Scuttlebutt said the council was completely
overwhelmed with reports when the app went live.
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