Re: [MacGroup] TimeWarner Speeds

[Jonathan Fletcher]

TimeWarner has a page that lists a bunch you can use. I went on Amazon and 
picked one that wasn’t too expensive and had great reviews. When I got it it 
even had a TWC logo on it, so I guess someone talked to someone!

I got the 5370:

http://www.amazon.com/Telephonics-DOCSIS-Cable-Modem-16x4/dp/B015QKU7YC



Jonathan


> On Apr 14, 2016, at 2:14 PM, Dan Crutcher  wrote:
> 
> I think there was some discussion of this a while back, but what cable 
> routers/models are recommended by people in this group that are capable of 
> the new TWC speeds? Thoughts on whether it’s better to purchase or lease from 
> TWC?

--
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jonat...@fletcherdata.com

Kentuckiana FileMaker Developers Group
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Re: [MacGroup] TimeWarner Speeds

[Jonathan Fletcher]

Yes, rolling deployment, Eric. You should get a letter. Their tech support 
tells me I am scheduled for "Cinco de Mayo.” I only say that to be funny 
(because they actually told me it would be May 5); no one I talked to at TWC 
had the slightest accent. (Well, except for that Wisconsin one.)

I put in a Zoom as well and I love it. It really sings opera. 

Jonathan

> On Apr 14, 2016, at 2:14 PM, "B. Eric Bradley"  wrote:
> 
> Hm. I just took out their Arris and put on a 343Mb capable Zoom and it's 
> still just turning 17Mb. Maybe they haven't quite reached my block yet. They 
> just started pestering me to take their new modem yesterday.

--
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jonat...@fletcherdata.com

Kentuckiana FileMaker Developers Group
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Re: [MacGroup] TimeWarner Speeds

[Chris Denny]

I went looking in the SEC's website today for any kind of updates to the plant 
merger with Time Warner and charter and there has not been any updates since 
January. I guess the other thing that bothered me was that there was someone on 
the phone telling you this stuff he really shouldn't of been telling you this 
stuff because there's nothing confirmed and Time Warner hasn't said much of 
anything about the merger lately.
It was really just his opinion and his opinion only. Besides the fastest 
Internet speeds that charter has in this area is only 60 Mb per second so if 
they merge they will actually inherit Time Warner's max upgrades. You know the 
problem with the cable industry is his everybody's experience is always 
different and you could have fantastic experience and I have any complaints 
about your cable company but then the other customer could have lots of 
complaints about the cable company which may or may not have anything to do 
with their service, more of a lack of understand on how their stuff works and 
are they willing to learn anything about it. There are a lot of people who are 
just way too lazy and expect someone else to do the work for them.

Sent from my iPhone

> On Apr 14, 2016, at 3:54 PM, Jonathan Fletcher  wrote:
> 
>> On Apr 14, 2016, at 12:00 PM, Chris Denny  wrote:
>> 
>> Let me dispel any rumor of TWC going to Charter, there is no final decision 
>> yet by the FCC and DOJ and the idea that Charter values customer service  
>> more than TWC or any other ISP is also speculation by a long shot.
> 
> Not calling you wrong Chris, but what do you know that we need to know? 
> 
> A. There is a lot of support for approval and it really could be “any day 
> now.”
> 
> http://www.latimes.com/entertainment/envelope/cotown/la-et-ct-charter-time-warner-puc-20160412-story.html
> 
> 
> B. They HAVE to have better customer service than Comcast, who have the 
> statistics to back their sucky-ness:
> 
> http://time.com/money/4163703/comcast-most-hated-internet-provider/
> 
> The "money quote:”
> 
> "Comcast gets more complaints about its internet service than AT, Verizon 
> and Time Warner Cable combined. And it isn’t just a matter of Comcast’s 
> size—the three smaller competitors together have about 15 million more 
> subscribers than Comcast though they still receive far fewer complaints.”
> 
> 
> So, I say again, Chris: what do you know that we need to know?
> 
> Jonathan
> 
> 
> --
> Jonathan Fletcher
> jonat...@fletcherdata.com
> 
> Kentuckiana FileMaker Developers Group
> Next Meeting: 4/26/16
> 
> 
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Re: [MacGroup] TimeWarner Speeds

[Jonathan Fletcher]

On Apr 14, 2016, at 12:00 PM, Chris Denny  wrote:
> 
> Let me dispel any rumor of TWC going to Charter, there is no final decision 
> yet by the FCC and DOJ and the idea that Charter values customer service  
> more than TWC or any other ISP is also speculation by a long shot.

Not calling you wrong Chris, but what do you know that we need to know? 

A. There is a lot of support for approval and it really could be “any day now.”

http://www.latimes.com/entertainment/envelope/cotown/la-et-ct-charter-time-warner-puc-20160412-story.html


B. They HAVE to have better customer service than Comcast, who have the 
statistics to back their sucky-ness:

http://time.com/money/4163703/comcast-most-hated-internet-provider/

The "money quote:”

"Comcast gets more complaints about its internet service than AT, Verizon and 
Time Warner Cable combined. And it isn’t just a matter of Comcast’s size—the 
three smaller competitors together have about 15 million more subscribers than 
Comcast though they still receive far fewer complaints.”


So, I say again, Chris: what do you know that we need to know?

Jonathan


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Re: [MacGroup] TimeWarner Speeds

[Chris Denny]

Yes IPv6 is available that change was done sometime last year however not 
everybody has IPv6, I think it's just a matter of available IP addresses in any 
given area

Sent from my iPhone

> On Apr 14, 2016, at 3:00 PM, Lee Larson  wrote:
> 
>> On Apr 14, 2016, at 2:54 PM, John Robinson  wrote:
>> 
>> IP address for the modem only:  192.168.100.1
> 
> This is actually pretty standard and works for several brands of modems.
> 
> I have a question about the TW upgrades. Have they said whether they yet 
> support IPv6? I’ve not had much luck with it on TW up to now.
> 
> L^2
> 
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Re: [MacGroup] TimeWarner Speeds

[Chris Denny]

My experience since getting the upgrade on Wednesday has been really good over 
a wired connection however the time capsule seems to have trouble and I'm only 
able to get about half over Wi-Fi. I've been playing around with it and 
tweaking it and I've made some progress in getting my Wi-Fi speeds up-to-date I 
have found though that if you use the 5 GHz band instead of the two point for 
your Wi-Fi connection is a lot better.

Sent from my iPhone

> On Apr 14, 2016, at 2:57 PM, B. Eric Bradley  wrote:
> 
> I'm in the Highlands. That sucker oughta be humming.
> 
> 
>> On Apr 14, 2016, at 2:45 PM, Chris Denny wrote:
>> 
>> There is one more area in Louisville that hasn't been upgraded yet and that 
>> will start next Wednesday. That's Valley station and another area that I 
>> can't remember
>> 
>> Sent from my iPhone
>> 
>>> On Apr 14, 2016, at 2:14 PM, B. Eric Bradley  wrote:
>>> 
>>> Hm. I just took out their Arris and put on a 343Mb capable Zoom and it's 
>>> still just turning 17Mb. Maybe they haven't quite reached my block yet. 
>>> They just started pestering me to take their new modem yesterday.
>>> 
>>> 
 On Apr 14, 2016, at 2:08 PM, Chris Denny wrote:
 
 No, DOCSIS 3.0 is fine. 3.1 is the new standard for 1ghz of a cable modem 
 that is widely available yet. There is one city in California were Time 
 Warner is offering a 1 GHz connection so eventually if tests are good and 
 It will roll across the country over a matter however long a period it 
 takes. 
 
 The modems I recommend getting are the Arris/ Motorola surfboard 6183 the 
 6190. These are modems only not gateways. 
 
 Sent from my iPhone
 
> On Apr 14, 2016, at 2:02 PM, B. Eric Bradley  wrote:
> 
> I'm assuming the new modems need to be DOCSIS 3.1, and so far I haven't 
> found any available at retail. Unless somebody else knows where there are 
> some hiding, you'll probably have to take theirs. You have theirs, John, 
> yes?
> 
> 
>> On Apr 14, 2016, at 1:24 PM, Dan Crutcher wrote:
>> 
>> I think there was some discussion of this a while back, but what cable 
>> routers/models are recommended by people in this group that are capable 
>> of the new TWC speeds? Thoughts on whether it’s better to purchase or 
>> lease from TWC?
>> 
>> Dan
>> 
>>> On Apr 13, 2016, at 8:30 PM, John Robinson  
>>> wrote:
>>> 
>>> Today was the first day for the new speeds.  It’s about 8:30 p.m. so 
>>> there should be a lot of usage but this isn’t bad.
>>> 
>>> 
>>> John
>>> 
>>> 
>>> 
>>> 
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Re: [MacGroup] TimeWarner Speeds

[Lee Larson]

On Apr 14, 2016, at 2:54 PM, John Robinson  wrote:

> IP address for the modem only:  192.168.100.1

This is actually pretty standard and works for several brands of modems.

I have a question about the TW upgrades. Have they said whether they yet 
support IPv6? I’ve not had much luck with it on TW up to now.

L^2



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Re: [MacGroup] TimeWarner Speeds

[Chris Denny]

It sounds like you have the unfortunate experience of talking to someone from 
national helpdesk which really didn't have any idea what was going on. 
For anyone adding their own cable modem to their account the only thing that 
they require is the MAC address so it can be added on the equipment screen. The 
modem charge is then removed as well.

Sent from my iPhone

> On Apr 14, 2016, at 2:54 PM, John Robinson  wrote:
> 
> I am getting the 350 meg down and 23 up with this modem.  It was recommended 
> by Dan if I recall.
> 
> 
> 
> 
> It’s a MODEM only so no support is needed for bridge mode, plug in your 
> router and it’s ready.  How simple, and saving $10.00 a month in TW modem 
> rental.
> 
> You call TW to have the authorize the modem, the problem with TW, they want 
> to use an IP address to get into the Arris combination modem/router to set to 
> bridge, BUT this is only a modem..
> 
> Because they could not get the IP address to work I had to call Motorola 
> (Arris) and then discovered that there is a DIFFERENT IP address to get to 
> the setting on the modem only…which you won’t need unless you want to do 
> other adjustments.
> 
> IP address for the combo, modem/router:192.168.0.1
> 
> IP address for the modem only:  192.168.100.1
> 
> John
> 
> 
>> On Apr 14, 2016, at 2:45 PM, Chris Denny  wrote:
>> 
>> There is one more area in Louisville that hasn't been upgraded yet and that 
>> will start next Wednesday. That's Valley station and another area that I 
>> can't remember
>> 
>> Sent from my iPhone
>> 
>>> On Apr 14, 2016, at 2:14 PM, B. Eric Bradley  wrote:
>>> 
>>> Hm. I just took out their Arris and put on a 343Mb capable Zoom and it's 
>>> still just turning 17Mb. Maybe they haven't quite reached my block yet. 
>>> They just started pestering me to take their new modem yesterday.
>>> 
>>> 
 On Apr 14, 2016, at 2:08 PM, Chris Denny wrote:
 
 No, DOCSIS 3.0 is fine. 3.1 is the new standard for 1ghz of a cable modem 
 that is widely available yet. There is one city in California were Time 
 Warner is offering a 1 GHz connection so eventually if tests are good and 
 It will roll across the country over a matter however long a period it 
 takes. 
 
 The modems I recommend getting are the Arris/ Motorola surfboard 6183 the 
 6190. These are modems only not gateways. 
 
 Sent from my iPhone
 
> On Apr 14, 2016, at 2:02 PM, B. Eric Bradley  wrote:
> 
> I'm assuming the new modems need to be DOCSIS 3.1, and so far I haven't 
> found any available at retail. Unless somebody else knows where there are 
> some hiding, you'll probably have to take theirs. You have theirs, John, 
> yes?
> 
> 
>> On Apr 14, 2016, at 1:24 PM, Dan Crutcher wrote:
>> 
>> I think there was some discussion of this a while back, but what cable 
>> routers/models are recommended by people in this group that are capable 
>> of the new TWC speeds? Thoughts on whether it’s better to purchase or 
>> lease from TWC?
>> 
>> Dan
>> 
>>> On Apr 13, 2016, at 8:30 PM, John Robinson  
>>> wrote:
>>> 
>>> Today was the first day for the new speeds.  It’s about 8:30 p.m. so 
>>> there should be a lot of usage but this isn’t bad.
>>> 
>>> 
>>> John
>>> 
>>> 
>>> 
>>> 
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>> 
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Re: [MacGroup] TimeWarner Speeds

[B. Eric Bradley]

I'm in the Highlands. That sucker oughta be humming.


On Apr 14, 2016, at 2:45 PM, Chris Denny wrote:

> There is one more area in Louisville that hasn't been upgraded yet and that 
> will start next Wednesday. That's Valley station and another area that I 
> can't remember
> 
> Sent from my iPhone
> 
>> On Apr 14, 2016, at 2:14 PM, B. Eric Bradley  wrote:
>> 
>> Hm. I just took out their Arris and put on a 343Mb capable Zoom and it's 
>> still just turning 17Mb. Maybe they haven't quite reached my block yet. They 
>> just started pestering me to take their new modem yesterday.
>> 
>> 
>>> On Apr 14, 2016, at 2:08 PM, Chris Denny wrote:
>>> 
>>> No, DOCSIS 3.0 is fine. 3.1 is the new standard for 1ghz of a cable modem 
>>> that is widely available yet. There is one city in California were Time 
>>> Warner is offering a 1 GHz connection so eventually if tests are good and 
>>> It will roll across the country over a matter however long a period it 
>>> takes. 
>>> 
>>> The modems I recommend getting are the Arris/ Motorola surfboard 6183 the 
>>> 6190. These are modems only not gateways. 
>>> 
>>> Sent from my iPhone
>>> 
 On Apr 14, 2016, at 2:02 PM, B. Eric Bradley  wrote:
 
 I'm assuming the new modems need to be DOCSIS 3.1, and so far I haven't 
 found any available at retail. Unless somebody else knows where there are 
 some hiding, you'll probably have to take theirs. You have theirs, John, 
 yes?
 
 
> On Apr 14, 2016, at 1:24 PM, Dan Crutcher wrote:
> 
> I think there was some discussion of this a while back, but what cable 
> routers/models are recommended by people in this group that are capable 
> of the new TWC speeds? Thoughts on whether it’s better to purchase or 
> lease from TWC?
> 
> Dan
> 
>> On Apr 13, 2016, at 8:30 PM, John Robinson  
>> wrote:
>> 
>> Today was the first day for the new speeds.  It’s about 8:30 p.m. so 
>> there should be a lot of usage but this isn’t bad.
>> 
>> 
>> John
>> 
>> 
>> 
>> 
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Re: [MacGroup] TimeWarner Speeds

[Chris Denny]

There is one more area in Louisville that hasn't been upgraded yet and that 
will start next Wednesday. That's Valley station and another area that I can't 
remember

Sent from my iPhone

> On Apr 14, 2016, at 2:14 PM, B. Eric Bradley  wrote:
> 
> Hm. I just took out their Arris and put on a 343Mb capable Zoom and it's 
> still just turning 17Mb. Maybe they haven't quite reached my block yet. They 
> just started pestering me to take their new modem yesterday.
> 
> 
>> On Apr 14, 2016, at 2:08 PM, Chris Denny wrote:
>> 
>> No, DOCSIS 3.0 is fine. 3.1 is the new standard for 1ghz of a cable modem 
>> that is widely available yet. There is one city in California were Time 
>> Warner is offering a 1 GHz connection so eventually if tests are good and It 
>> will roll across the country over a matter however long a period it takes. 
>> 
>> The modems I recommend getting are the Arris/ Motorola surfboard 6183 the 
>> 6190. These are modems only not gateways. 
>> 
>> Sent from my iPhone
>> 
>>> On Apr 14, 2016, at 2:02 PM, B. Eric Bradley  wrote:
>>> 
>>> I'm assuming the new modems need to be DOCSIS 3.1, and so far I haven't 
>>> found any available at retail. Unless somebody else knows where there are 
>>> some hiding, you'll probably have to take theirs. You have theirs, John, 
>>> yes?
>>> 
>>> 
 On Apr 14, 2016, at 1:24 PM, Dan Crutcher wrote:
 
 I think there was some discussion of this a while back, but what cable 
 routers/models are recommended by people in this group that are capable of 
 the new TWC speeds? Thoughts on whether it’s better to purchase or lease 
 from TWC?
 
 Dan
 
> On Apr 13, 2016, at 8:30 PM, John Robinson  wrote:
> 
> Today was the first day for the new speeds.  It’s about 8:30 p.m. so 
> there should be a lot of usage but this isn’t bad.
> 
> 
> John
> 
> 
> 
> 
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Re: [MacGroup] TimeWarner Speeds

[B. Eric Bradley]

Hm. I just took out their Arris and put on a 343Mb capable Zoom and it's still 
just turning 17Mb. Maybe they haven't quite reached my block yet. They just 
started pestering me to take their new modem yesterday.


On Apr 14, 2016, at 2:08 PM, Chris Denny wrote:

> No, DOCSIS 3.0 is fine. 3.1 is the new standard for 1ghz of a cable modem 
> that is widely available yet. There is one city in California were Time 
> Warner is offering a 1 GHz connection so eventually if tests are good and It 
> will roll across the country over a matter however long a period it takes. 
> 
> The modems I recommend getting are the Arris/ Motorola surfboard 6183 the 
> 6190. These are modems only not gateways. 
> 
> Sent from my iPhone
> 
>> On Apr 14, 2016, at 2:02 PM, B. Eric Bradley  wrote:
>> 
>> I'm assuming the new modems need to be DOCSIS 3.1, and so far I haven't 
>> found any available at retail. Unless somebody else knows where there are 
>> some hiding, you'll probably have to take theirs. You have theirs, John, yes?
>> 
>> 
>>> On Apr 14, 2016, at 1:24 PM, Dan Crutcher wrote:
>>> 
>>> I think there was some discussion of this a while back, but what cable 
>>> routers/models are recommended by people in this group that are capable of 
>>> the new TWC speeds? Thoughts on whether it’s better to purchase or lease 
>>> from TWC?
>>> 
>>> Dan
>>> 
 On Apr 13, 2016, at 8:30 PM, John Robinson  wrote:
 
 Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
 should be a lot of usage but this isn’t bad.
 
 
 John
 
 
 
 
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Re: [MacGroup] TimeWarner Speeds

[Lee Larson]

On Apr 14, 2016, at 1:24 PM, Dan Crutcher  wondered:

> I think there was some discussion of this a while back, but what cable 
> routers/models are recommended by people in this group that are capable of 
> the new TWC speeds? Thoughts on whether it’s better to purchase or lease from 
> TWC?

It depends on how adept you are at setting up your own network.

For most people, leasing is probably the right thing to do because it’s plug 
and play.

But, let me remind you of the story I’ve told here several times before.

A few years ago, after a TWC upgrade, I found myself with their Arris 
modem/router/WiFi combo box. My home network is tweaked a bit more than 
average, and I spent a lot of time whipping the TWC/Arris box into shape. 
However, I soon found out whenever the box was restarted, it went back to 
default settings, forgetting all the changes I’d made.

After talking to several layers of TWC support about the problem, it turns out 
they replaced the standard Arris firmware by their own custom firmware with 
this reset “feature” baked in. They did this to avoid tech support hassles 
because they could just tell the poor confused customer to reboot the device in 
order to get it into a known state.

I replaced the Arris box with my own modem and router and have been happy ever 
since.




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Re: [MacGroup] TimeWarner Speeds

[Chris Denny]

No, DOCSIS 3.0 is fine. 3.1 is the new standard for 1ghz of a cable modem that 
is widely available yet. There is one city in California were Time Warner is 
offering a 1 GHz connection so eventually if tests are good and It will roll 
across the country over a matter however long a period it takes. 

The modems I recommend getting are the Arris/ Motorola surfboard 6183 the 6190. 
These are modems only not gateways. 

Sent from my iPhone

> On Apr 14, 2016, at 2:02 PM, B. Eric Bradley  wrote:
> 
> I'm assuming the new modems need to be DOCSIS 3.1, and so far I haven't found 
> any available at retail. Unless somebody else knows where there are some 
> hiding, you'll probably have to take theirs. You have theirs, John, yes?
> 
> 
>> On Apr 14, 2016, at 1:24 PM, Dan Crutcher wrote:
>> 
>> I think there was some discussion of this a while back, but what cable 
>> routers/models are recommended by people in this group that are capable of 
>> the new TWC speeds? Thoughts on whether it’s better to purchase or lease 
>> from TWC?
>> 
>> Dan
>> 
>>> On Apr 13, 2016, at 8:30 PM, John Robinson  wrote:
>>> 
>>> Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
>>> should be a lot of usage but this isn’t bad.
>>> 
>>> 
>>> John
>>> 
>>> 
>>> 
>>> 
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Re: [MacGroup] TimeWarner Speeds

[B. Eric Bradley]

I'm assuming the new modems need to be DOCSIS 3.1, and so far I haven't found 
any available at retail. Unless somebody else knows where there are some 
hiding, you'll probably have to take theirs. You have theirs, John, yes?


On Apr 14, 2016, at 1:24 PM, Dan Crutcher wrote:

> I think there was some discussion of this a while back, but what cable 
> routers/models are recommended by people in this group that are capable of 
> the new TWC speeds? Thoughts on whether it’s better to purchase or lease from 
> TWC?
> 
> Dan
> 
>> On Apr 13, 2016, at 8:30 PM, John Robinson  wrote:
>> 
>> Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
>> should be a lot of usage but this isn’t bad.
>> 
>> 
>> John
>> 
>> 
>> 
>> 
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Re: [MacGroup] TimeWarner Speeds

[Chris Denny]

If you don't mind paying the $10 a month the rent to modem and 4.99 for the 
Wi-Fi, then I would keep the Time Warner modem. That being said it's cheaper in 
the long term to have your own equipment, and if you purchase an Arris cable 
modem make sure you register it on their website because there is a two year 
manufacturers warranty on the modem. It's a matter of choice obviously but I 
think if you are smart and spend wisely and do your research you will be better 
off with your own equipment.

Sent from my iPad

> On Apr 14, 2016, at 1:24 PM, Dan Crutcher  wrote:
> 
> I think there was some discussion of this a while back, but what cable 
> routers/models are recommended by people in this group that are capable of 
> the new TWC speeds? Thoughts on whether it’s better to purchase or lease from 
> TWC?
> 
> Dan
> 
>> On Apr 13, 2016, at 8:30 PM, John Robinson  wrote:
>> 
>> Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
>> should be a lot of usage but this isn’t bad.
>> 
>> 
>> John
>> 
>> 
>> 
>> 
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Re: [MacGroup] TimeWarner Speeds

[Dan Crutcher]

I think there was some discussion of this a while back, but what cable 
routers/models are recommended by people in this group that are capable of the 
new TWC speeds? Thoughts on whether it’s better to purchase or lease from TWC?

Dan

> On Apr 13, 2016, at 8:30 PM, John Robinson  wrote:
> 
> Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
> should be a lot of usage but this isn’t bad.
> 
> 
> John
> 
> 
> 
> 
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Re: [MacGroup] TimeWarner Speeds

[Chris Denny]

Let me dispel any rumor of TWC going to Charter, there is no final decision yet 
by the FCC and DOJ and the idea that Charter values customer service  more than 
TWC or any other ISP is also speculation by a long shot.

Sent from my iPhone

> On Apr 14, 2016, at 6:19 AM, "eugene.wi...@conagrafoods.com" 
> <eugene.wi...@conagrafoods.com> wrote:
> 
> One of the Charter Customer service centers is on Hurstbourne Lane.:)
> 
> -Original Message-
> From: macgroup-boun...@erdos.math.louisville.edu 
> [mailto:macgroup-boun...@erdos.math.louisville.edu] On Behalf Of John Robinson
> Sent: Wednesday, April 13, 2016 10:53 PM
> To: Topics related to Apple and Macintosh computers
> Subject: Re: [MacGroup] TimeWarner Speeds
> 
> Great news Jonathan, Charter sounds as if it will be consumer oriented.  
> Let’s hope.
> 
> John
> 
> 
>>> On Apr 13, 2016, at 9:51 PM, Jonathan Fletcher <li...@fletcherdata.com> 
>>> wrote:
>>> 
>>> On Apr 13, 2016, at 8:30 PM, John Robinson <profilecoven...@me.com wrote:
>>> 
>>> Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
>>> should be a lot of usage but this isn’t bad.
>> 
>> 
>> That’s awesome, John! 
>> 
>> Mine is almost a month away. Already got my new modem, though, ready for the 
>> move. 
>> 
>> HAD to replace my old one because it was working really badly and was 
>> sending junk to my router. I finally realized that was why, even though all 
>> the speed tests came through right on the money, I was getting pretty spotty 
>> internet access. The new modem makes all the difference! 
>> 
>> I took the old one apart today, and every capacitor was bulging out 
>> their tops, a sure sign they are toast, or a least well on their way. 
>> AAMOF, I am surprised it worked at all.  =:-)
>> 
>> It lasted several years, though, so it was cheaper than renting one from TWC.
>> 
>> Another thing: I had a couple of great conversations with TWC tech support 
>> people this weekend as a result of my issues. One guy, who was with TWC 
>> before they bought Insight, said that they are all looking forward to being 
>> acquired by Charter, because Charter values customer service highly. One 
>> thing he said stuck out: Charter refuses to off-shore ANY of their customer 
>> support. Very good to hear!
>> 
>> 
>> Jonathan
>> 
>> 
>> 
>> --
>> Jonathan Fletcher
>> jonat...@fletcherdata.com
>> 
>> Kentuckiana FileMaker Developers Group Next Meeting: 4/26/16
>> 
>> 
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Re: [MacGroup] TimeWarner Speeds

[eugene.wi...@conagrafoods.com]

One of the Charter Customer service centers is on Hurstbourne Lane.:)

-Original Message-
From: macgroup-boun...@erdos.math.louisville.edu 
[mailto:macgroup-boun...@erdos.math.louisville.edu] On Behalf Of John Robinson
Sent: Wednesday, April 13, 2016 10:53 PM
To: Topics related to Apple and Macintosh computers
Subject: Re: [MacGroup] TimeWarner Speeds

Great news Jonathan, Charter sounds as if it will be consumer oriented.  Let’s 
hope.

John


> On Apr 13, 2016, at 9:51 PM, Jonathan Fletcher <li...@fletcherdata.com> wrote:
> 
>> On Apr 13, 2016, at 8:30 PM, John Robinson <profilecoven...@me.com wrote:
>> 
>> Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
>> should be a lot of usage but this isn’t bad.
> 
> 
> That’s awesome, John! 
> 
> Mine is almost a month away. Already got my new modem, though, ready for the 
> move. 
> 
> HAD to replace my old one because it was working really badly and was sending 
> junk to my router. I finally realized that was why, even though all the speed 
> tests came through right on the money, I was getting pretty spotty internet 
> access. The new modem makes all the difference! 
> 
> I took the old one apart today, and every capacitor was bulging out 
> their tops, a sure sign they are toast, or a least well on their way. 
> AAMOF, I am surprised it worked at all.  =:-)
> 
> It lasted several years, though, so it was cheaper than renting one from TWC.
> 
> Another thing: I had a couple of great conversations with TWC tech support 
> people this weekend as a result of my issues. One guy, who was with TWC 
> before they bought Insight, said that they are all looking forward to being 
> acquired by Charter, because Charter values customer service highly. One 
> thing he said stuck out: Charter refuses to off-shore ANY of their customer 
> support. Very good to hear!
> 
> 
> Jonathan
> 
> 
> 
> --
> Jonathan Fletcher
> jonat...@fletcherdata.com
> 
> Kentuckiana FileMaker Developers Group Next Meeting: 4/26/16
> 
> 
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Re: [MacGroup] TimeWarner Speeds

[John Robinson]

Great news Jonathan, Charter sounds as if it will be consumer oriented.  Let’s 
hope.

John


> On Apr 13, 2016, at 9:51 PM, Jonathan Fletcher  wrote:
> 
>> On Apr 13, 2016, at 8:30 PM, John Robinson > 
>> Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
>> should be a lot of usage but this isn’t bad.
> 
> 
> That’s awesome, John! 
> 
> Mine is almost a month away. Already got my new modem, though, ready for the 
> move. 
> 
> HAD to replace my old one because it was working really badly and was sending 
> junk to my router. I finally realized that was why, even though all the speed 
> tests came through right on the money, I was getting pretty spotty internet 
> access. The new modem makes all the difference! 
> 
> I took the old one apart today, and every capacitor was bulging out their 
> tops, a sure sign they are toast, or a least well on their way. AAMOF, I am 
> surprised it worked at all.  =:-)
> 
> It lasted several years, though, so it was cheaper than renting one from TWC.
> 
> Another thing: I had a couple of great conversations with TWC tech support 
> people this weekend as a result of my issues. One guy, who was with TWC 
> before they bought Insight, said that they are all looking forward to being 
> acquired by Charter, because Charter values customer service highly. One 
> thing he said stuck out: Charter refuses to off-shore ANY of their customer 
> support. Very good to hear!
> 
> 
> Jonathan
> 
> 
> 
> --
> Jonathan Fletcher
> jonat...@fletcherdata.com
> 
> Kentuckiana FileMaker Developers Group
> Next Meeting: 4/26/16
> 
> 
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Re: [MacGroup] TimeWarner Speeds

[Jonathan Fletcher]

> On Apr 13, 2016, at 8:30 PM, John Robinson  
> Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
> should be a lot of usage but this isn’t bad.


That’s awesome, John! 

Mine is almost a month away. Already got my new modem, though, ready for the 
move. 

HAD to replace my old one because it was working really badly and was sending 
junk to my router. I finally realized that was why, even though all the speed 
tests came through right on the money, I was getting pretty spotty internet 
access. The new modem makes all the difference! 

I took the old one apart today, and every capacitor was bulging out their tops, 
a sure sign they are toast, or a least well on their way. AAMOF, I am surprised 
it worked at all.  =:-)

It lasted several years, though, so it was cheaper than renting one from TWC.

Another thing: I had a couple of great conversations with TWC tech support 
people this weekend as a result of my issues. One guy, who was with TWC before 
they bought Insight, said that they are all looking forward to being acquired 
by Charter, because Charter values customer service highly. One thing he said 
stuck out: Charter refuses to off-shore ANY of their customer support. Very 
good to hear!


Jonathan



--
Jonathan Fletcher
jonat...@fletcherdata.com

Kentuckiana FileMaker Developers Group
Next Meeting: 4/26/16


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Re: [MacGroup] TimeWarner Speeds

[John Robinson]

Gulp, that’s not good Nora, I’ll keep checking.  

I received a new modem today from Hughes Satellite.  I ONLY have them as a 
backup.

They don’t seem to have any American’s working for them so I can’t get anywhere 
when I call.  If I keep Hughes direct ethernet to the Mac all is well (if you 
like to watch corn grow) but going through the Apple Airport it won’t work at 
all.  I will call to see if they can figure out how to set in Bridge mode, but 
I don’t expect good results.  When I check with chat groups I find that bunches 
of people can’t get Hughes to work with Apple products, nor many other products 
either…

Things are better than just a few years ago, but some firms still find 
themselves in the back of the bus.


John




> On Apr 13, 2016, at 8:32 PM, Nora Probasco  wrote:
> 
> I hope it does improve and I have been getting up and down speeds in the 
> evenings. One minute it is fast and a few minutes later it is only download 
> at 3.2 mbps!!
> 
> Nora
> 
> On Wed, Apr 13, 2016 at 8:30 PM, John Robinson  > wrote:
> Today was the first day for the new speeds.  It’s about 8:30 p.m. so there 
> should be a lot of usage but this isn’t bad.
> 
> 
> John
> 
> 
> 
> 
> 
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