[Mailman-Users] Re: Cloudmark blacklist

2024-04-17 Thread Michael Reeder LCPC
Jayson,

The top blog post on this site is currently on the topic of getting Gmail and 
others to accept self-hosted email:

https://infosec.engineering

Looks like Jerry uses Mailgun.

Michael Reeder
mich...@hygeiacounseling.com
Baltimore, MD

On April 14, 2024 11:48:20 AM EDT, Michael Reeder -- Hygeia MS 
 wrote:
>Jayson,
>
>I'm not sure I'm fully knowledgeable enough in this matter to help, but 
>maybe...
>
>For my Mastodon VPS I use sendpulse.com as the outgoing SMTP server.  They 
>have a surprisingly high threshold of free outbound SMTP messages they allow 
>per month before asking you for a paid plan.  So far, I have had no problem 
>with blocked messages, so you might try them?
>
>FYI -- This is a company based in Ukraine with their servers in Germany, so 
>not sure what happens if Russia makes further strides in the war.
>
>-- Michael
>
>*Michael Reeder, LCPC
>*
>*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
>*410-871-TALK / michael(at)hygeiacounseling.com*
>
>
>On 3/16/2024 11:10 AM, Jayson Smith wrote:
>> Hi,
>> 
>> What I mean is that I'd love to find a good, reliable smarthost I can direct 
>> my SMTP server on my VPS to use. I've heard knowledgeable friends say over 
>> and over and over again, "Anyone who runs their own Email server is just 
>> asking for trouble, it's not worth it any more." The real problem I'm seeing 
>> is that seemingly within the last few years, at least some VPS providers 
>> (Linode and Digital Ocean for sure) have started getting entire IP ranges 
>> put on blocklists. My first experience of being put on UCEPROTECT level 3 
>> was on January 20, 2021, and a few weeks ago my IP wound up on UCEPROTECT 
>> level 2. Yes, I know how the UCEPROTECT lists work, but the point is that I 
>> never used to find my IP on those lists, but now it happens every few 
>> months. I have to think something has happened to cause more spammers to use 
>> these providers.
>> 
>> As for incoming Email, I'd like for my own SMTP server to be able to 
>> continue handling it. The reason is that I don't want some other Email 
>> provider's spam blocking software deciding what I get to see. I have some 
>> incoming spam control measures in place for specific Email addresses that 
>> tend to receive a lot of spam, but for me and my family members, everything 
>> gets through. Yes this means we get incoming spam that comes our way, but it 
>> also means we don't have to worry about an important incoming message going 
>> missing because it was sent to the spam folder or silently discarded.
>> 
>> Thanks for any thoughts,
>> 
>> Jayson
>> 
>> On 3/16/2024 5:26 AM, Stephen J. Turnbull wrote:
>>> Jayson Smith writes:
>>> 
>>>   > I'm getting really tired of these unexplained blacklistings. Does
>>>   > anyone know of any reliable outgoing Email service providers?
>>> 
>>> What do you mean by that?  Gmail for example allows you (or did allow
>>> you 18 months ago) to validate an alternate address through the usual
>>> "can you read this mail and send back a cookie" dance, and use those
>>> validated addresses in From.
>>> 
>>> Unfortunately, in my experience at least Gmail won't allow you to use
>>> a non-gmail address in From unless you're using their app or browser
>>> client.  Authenticated SMTP to port 587 doesn't cut it for whatever
>>> reason.  The best I could figure out was sending through eg gmail
>>> using From: m...@gmail.com and setting Reply-To.
>>> 
>>>   > Ideally I want to continue to handle my own incoming Email because
>>>   > I don't want someone else's spam blocking software deciding what
>>>   > Emails I receive.
>>> 
>>> I don't know of freemail who allows that, unfortunately.  The closest
>>> I know of is Google, as above.
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[Mailman-Users] Re: Admin Panel Spam Filters: Filtering Message Body for Keywords?

2024-04-15 Thread Michael Reeder LCPC
Thank you Mark. Very thorough explanation. Appreciated.

Michael Reeder
mich...@hygeiacounseling.com


On April 14, 2024 8:49:18 PM EDT, Mark Sapiro  wrote:
>On 4/14/24 08:34, Michael Reeder -- Hygeia MS wrote:
>> Hello All,
>> 
>> **Question:  Is there a way to use [Spam filters] (or any other setting in 
>> the GUI admin panel) to filter for keywords in the body of the incoming 
>> email message?**
>
>
>No. Those only filter against message headers, not the message body.
>
>To filter based on the message body requires a custom handler. There is a FAQ 
>artile at https://wiki.list.org/x/4030615 that discusses this, but
>
>> My situation is that I don't have access to the back-end to set up any more 
>> sophisticated filters (Dream Host) so I need to ONLY utilize tools available 
>> through the web GUI administrative panel.
>
>
>implementing a custom handler requires more access than you have.
>
>
>> Online examples of how to do this are strangely hard to find, other than 
>> discussions of how to look at headers for spam filter scores.
>
>
>In the GUI see Privacy options... -> Spam filters -> Details for 
>header_filter_rules if you haven't already.
>
>
>> **Question:  Is there a way to use [Spam filters] (or any other setting in 
>> the GUI admin panel) to filter for keywords in the body of the incoming 
>> email message?**
>
>No.
>
>-- 
>Mark Sapiro The highway is for gamblers,
>San Francisco Bay Area, Californiabetter use your sense - B. Dylan
>
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[Mailman-Users] B.S. With Google Yellow Boxes and GNU Mailman

2022-08-02 Thread Michael Reeder LCPC -- Hygeia Regular
This may well be a Dream Host administrative issue rather than a GNU 
Mailman issue.?? That said I'm wondering if:


a) There is anything I can do from the administrative interface, or
b) Anything I can ask Dream Host to do as they have admin rights on the 
server



CONCERN: Gmail has started sticking a yellow warning box on every GNU 
Mailman email to Gmail users this week stating to "Be careful with this 
message" and that they can't verify that it actually came from 
clinicians-excha...@lists.clinicians-exchange.org. They then provide 
buttons to report it as spam or phishing.


Gmail is also indicating:
SPF:?? NEUTRAL with IP 64.90.62.202
DKIM:?? 'FAIL' with domain gmail.com

This is freaking out a few of my users. I'm attaching a screenshot of 
the message and source code for the same message.?? Hopefully this list 
allows attachments...


I already tried using filters in Gmail (as an end user) to try and mark 
the messages safe, but this does not work. I have a support message in 
with Dream Host as well.


Thanks Michael

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-871-TALK / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*

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[Mailman-Users] Re: How to Fix Hotmail and Outlook to Allow "Safe Mailing Lists"

2021-01-16 Thread Michael Reeder LCPC -- Hygeia Regular

All,

Directions to posted to website along with graphics of how to do it:

https://www.clinicians-exchange.org/fix-hotmail-and-outlook-to-allow-safe-mailing-lists/


*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*

On 1/14/2021 2:29 AM, Michael Reeder LCPC -- Hygeia Regular wrote:

/For your education and possible amusement...//
//
//I am the list administrator for a GNU Mailman list of about 750 
psychotherapists, most of them aged 60- to 80-years-old.//

//
//These are very, very capable people -- not all of whom are highly 
computer-savvy.//

//
//I was recently aghast to discover that not only does Hotmail still 
exist (!?), but that about 40 of our active members have Hotmail 
accounts.  (!!!???)//

//
//The following is a fix for how Hotmail users can set up "Safe 
Mailing Lists" so as to keep your mailing lists from being blocked by 
Hotmail.  I pursued this after checking with Microsoft to make sure my 
domain was not being entirely blocked as a spammer domain.//

//
//Just in case you have any Hotmail users...//
//
/ Forwarded Message 

Dear Hotmail Users:

A few weeks ago I wrote asking for feedback as to whether or not you 
are receiving the Clinicians Exchange email list messages. Some 
Hotmail users wrote back that they ARE receiving list messages.  Some 
Hotmail users wrote back that they ARE NOT receiving list messages.  
This has been a perplexing problem.  I believe we now have a fix (read 
on to see what to do).


The issue is that Hotmail (and Outlook) have an automatic filter rule 
that filters out all mailing lists where the mailing list address is 
not your individual address.  So anything addressed to 
"clinicians-excha...@clinicians-exchange.org" is thrown away since its 
not addressed to your individual email address (such as 
"sm...@smith.com" -- even though you are on the list).  I believe that 
Hotmail seems to just discard everything to the "bit bucket in the 
sky" without an error message and without placing such messages in a 
Junk or Spam folder for possible retrieval.


This is specifically a Hotmail problem and is correctable in a 
non-obvious way requiring many steps.


Here are the steps in written form.  I have attached a .pdf document 
with the steps illustrated by pictures:


*Setting Up "Safe Mailing Lists" In Hotmail and Outlook**
*
STEP #1: From the Inbox of your online Hotmail or Outlook email 
account, click on the "Settings" wheel in the upper right-hand corner 
of the page.


STEP #2: In the "Settings" dropdown control dialogue box on the 
right-hand side of the screen, scroll down to the bottom of the list 
(likely off-screen when you first start) and select "View all Outlook 
Settings".


STEP #3: When the controls for "View all Outlook settings" pop-up in a 
dialogue box, click on "Junk Mail".


STEP #4: When the "Junk Mail" controls dialogue box pops-up, scroll 
down to the "Safe Mailing Lists" section (which will likely be 
off-screen until you scroll down).


STEP #5: Click on "Add".  Enter 
"clinicians-excha...@lists.clinicians-exchange.org" and press the 
"Enter" key on your keyboard.  Click on "Add" again and enter 
"clinicians-excha...@clinicians-exchange.org" and press the "Enter" 
key again.  Make sure to click the blue "Save" button at the bottom 
right of the screen.


You are done!  Close dialogue boxes and go back to your inbox.

Please see attached .pdf for an illustrated version.

Some Hotmail users seem to have no problem receiving our list even 
when these "Safe Mailing List" steps are not implemented.  It's weird.


Thanks,
Michael Reeder
Moderator Team
PREFERRED: clinicians-exchange-ow...@clinicians-exchange.org
PERSONAL: mich...@hygeiacounseling.com

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village 
location*

*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*


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[Mailman-Users] How to Fix Hotmail and Outlook to Allow "Safe Mailing Lists"

2021-01-14 Thread Michael Reeder LCPC -- Hygeia Regular

/For your education and possible amusement...//
//
//I am the list administrator for a GNU Mailman list of about 750 
psychotherapists, most of them aged 60- to 80-years-old.//

//
//These are very, very capable people -- not all of whom are highly 
computer-savvy.//

//
//I was recently aghast to discover that not only does Hotmail still 
exist (!?), but that about 40 of our active members have Hotmail 
accounts.  (!!!???)//

//
//The following is a fix for how Hotmail users can set up "Safe Mailing 
Lists" so as to keep your mailing lists from being blocked by Hotmail.  
I pursued this after checking with Microsoft to make sure my domain was 
not being entirely blocked as a spammer domain.//

//
//Just in case you have any Hotmail users...//
//
/ Forwarded Message 

Dear Hotmail Users:

A few weeks ago I wrote asking for feedback as to whether or not you are 
receiving the Clinicians Exchange email list messages. Some Hotmail 
users wrote back that they ARE receiving list messages.  Some Hotmail 
users wrote back that they ARE NOT receiving list messages.  This has 
been a perplexing problem.  I believe we now have a fix (read on to see 
what to do).


The issue is that Hotmail (and Outlook) have an automatic filter rule 
that filters out all mailing lists where the mailing list address is not 
your individual address.  So anything addressed to 
"clinicians-excha...@clinicians-exchange.org" is thrown away since its 
not addressed to your individual email address (such as 
"sm...@smith.com" -- even though you are on the list).  I believe that 
Hotmail seems to just discard everything to the "bit bucket in the sky" 
without an error message and without placing such messages in a Junk or 
Spam folder for possible retrieval.


This is specifically a Hotmail problem and is correctable in a 
non-obvious way requiring many steps.


Here are the steps in written form.  I have attached a .pdf document 
with the steps illustrated by pictures:


*Setting Up "Safe Mailing Lists" In Hotmail and Outlook**
*
STEP #1: From the Inbox of your online Hotmail or Outlook email account, 
click on the "Settings" wheel in the upper right-hand corner of the page.


STEP #2: In the "Settings" dropdown control dialogue box on the 
right-hand side of the screen, scroll down to the bottom of the list 
(likely off-screen when you first start) and select "View all Outlook 
Settings".


STEP #3: When the controls for "View all Outlook settings" pop-up in a 
dialogue box, click on "Junk Mail".


STEP #4: When the "Junk Mail" controls dialogue box pops-up, scroll down 
to the "Safe Mailing Lists" section (which will likely be off-screen 
until you scroll down).


STEP #5: Click on "Add".  Enter 
"clinicians-excha...@lists.clinicians-exchange.org" and press the 
"Enter" key on your keyboard.  Click on "Add" again and enter 
"clinicians-excha...@clinicians-exchange.org" and press the "Enter" key 
again.  Make sure to click the blue "Save" button at the bottom right of 
the screen.


You are done!  Close dialogue boxes and go back to your inbox.

Please see attached .pdf for an illustrated version.

Some Hotmail users seem to have no problem receiving our list even when 
these "Safe Mailing List" steps are not implemented.  It's weird.


Thanks,
Michael Reeder
Moderator Team
PREFERRED: clinicians-exchange-ow...@clinicians-exchange.org
PERSONAL: mich...@hygeiacounseling.com

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*


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[Mailman-Users] Re: Removal of Line Breaks in Replies to Digest Messages

2020-11-19 Thread Michael Reeder LCPC -- Hygeia Regular

Steve,

Thank you for this info on use of MIME digests.  I hope to keep looking 
into this and put together a short etiquette and user's guide for 
interested list members.


-- Michael

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*

On 11/19/2020 1:30 AM, Stephen J. Turnbull wrote:

Michael,

I wrote a long reply, only to discover that Mark had written it first
and better and posted it. :-)  This part might be of some use if at
least some of your users have sufficiently capable clients.

Michael Reeder LCPC -- Hygeia Regular writes:

  > On 11/17/2020 9:21 PM, Michael Reeder LCPC -- Hygeia Regular wrote:
  > > Mark -- I very much appreciate your answer below.  I'll work on the
  > > (nearly impossible) task of training users to respond to digests
  > > properly and also explain to people that the Mailman list mgmt
  > > software can't control formatting screw-ups by email client programs.

I don't have a list of capable software off-hand (except that
essentially all clients implemented in Emacs are capable -- but you
probably don't want to wish that on your users  ;-).  However, here
are some features that help if present:

Bursting digests:
 Also called "exploding" or "expanding".  The digest message is
 broken up into individual messages, and threaded and sorted as
 usual for the client.  Possibly filtered, as well.
 Useful for people who want to (a) thread the messages in the
 digest with saved messages in a folder or inbox, or (b) save a few
 messages and discard the rest.  Suboptimal for "scan digest and
 discard it" workflows.
 Some clients (Outlook 2011) can do this as a filter, but don't
 seem to have an option to do it from the inbox summary display.
Digest-as-folder:
 The client treats the digest message as a folder (that's exactly
 what it is!) and threads and sorts the individual messages in that
 folder as usual.
 Optimal for scan-and-discard workflows.  Suboptimal if you want to
 thread messages in the folder against messages outside the folder.

Steve
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[Mailman-Users] Re: Removal of Line Breaks in Replies to Digest Messages

2020-11-18 Thread Michael Reeder LCPC -- Hygeia Regular

Chip,

Yup -- I'm going to have to hope that most of my users do not use 
threaded email displays.  I don't think they do.  I'll attempt education 
on only including the message being replied to from plain digests, and 
replying to specific messages in MIME digests, but yeah -- this will be 
a hopeless battle.


My subscription list consists of about 800 retirement age 
psychotherapists -- most are just not going to learn this!


Thanks,
Michael

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*

On 11/18/2020 12:23 PM, Chip Davis wrote:
As regards thread hijacking, there is an IETF 'In-Reply-To:' header 
<https://tools.ietf.org/html/rfc4021#page-10> that keeps track of 
that, regardless the string in the 'Subject:' header. Without that, 
creating a threaded email display would be a nightmare.  This is one 
of the most constant (re-)training issues I have to address as a 
Mailman admin.  That, and the necessity of trimming quotes. :-/


-Chip-

On 11/18/2020 9:09 AM, Michael Reeder LCPC wrote:

Okay, upon reflection I think I figured out what happened here.  I
 replied to an existing thread but deleted the entirety of the
 message thread and changed the subject entirely.  I thought that
 started a new message thread but perhaps the list software 
registers

 that as a reply to an existing thread.  I organize my email client
 by date and not by thread so I would not see this. Apologizes to
 all if this is the case.
       On 11/17/2020 9:21 PM, Michael Reeder LCPC -- Hygeia Regular 
wrote:
    I agree with not hijacking threads...  What hijack? Looks 
to me

   like I started a new topic.  Right??


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[Mailman-Users] Re: Removal of Line Breaks in Replies to Digest Messages

2020-11-18 Thread Michael Reeder LCPC -- Hygeia Regular

Mark,

Okay -- did not know about the "In Reply To" header. Thank you.

"The replacement of quote marks (") and apostrophes (') with question 
marks (?) is an issue with the mail client that creates the message. " 
-- Got it.  Thank you.  Looks like there is an issue with some Apple 
email clients (iPhone and Outlook for IOS).


"As far as whether the digest formatting is "messed up", I'd need to see 
an actual digest message to comment further. "-- Well, that's the 
thing.  I would send it to you, but when he sent me the "messed up" 
digest, it looked absolutely FINE on both my Android phone and in 
Thunderbird on Windows 10!!


*I guess my only question at this point would be -- is this common on 
Apple products?

*
Thanks,
Michael

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*

On 11/18/2020 10:15 AM, Mark Sapiro wrote:

On 11/17/20 9:21 PM, Michael Reeder LCPC -- Hygeia Regular wrote:

Okay, upon reflection I think I figured out what happened here.  I
replied to an existing thread but deleted the entirety of the message
thread and changed the subject entirely.  I thought that started a new
message thread but perhaps the list software registers that as a reply
to an existing thread.  I organize my email client by date and not by
thread so I would not see this.  Apologizes to all if this is the case.


When you reply to a message, your Mail client adds an In-Reply-To:
header in your post even if you change the Subject: and message body. It
is the In-Reply-To header that says this is a reply to a message in the
existing thread.



I'm told by my list subscriber the following:

a. He thinks that the Digest message formatting is messed-up as it
originally comes from the list, but he is not sure (reply messages might
be messing up the formatting).

b. He is using iPhone and Outlook for Apple email clients.

c. He is also experiencing quote marks (") and apostrophes (') being
turned into question marks (?) throughout the text of digest messages.

Is this mess a function of his Apple email clients, or a problem that
rests with the Mailman list management software?


The replacement of quote marks (") and apostrophes (') with question
marks (?) is an issue with the mail client that creates the message. The
issue is they aren't ascii quotes and apostrophes. The quotes are
unicode left and right double quotes and the apostrophes are unicode
right single quotes. These characters are not ascii so they are replaced
by question marks in an ascii plain text digest. They should render OK
in messages in a MIME format digest, but then the pnone client may not
do a reasonable job of rendering a MIME format digest.

As far as whether the digest formatting is "messed up", I'd need to see
an actual digest message to comment further.



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[Mailman-Users] Removal of Line Breaks in Replies to Digest Messages

2020-11-18 Thread Michael Reeder LCPC
Okay, upon reflection I think I figured out what happened here.  I
replied to an existing thread but deleted the entirety of the
message thread and changed the subject entirely.  I thought that
started a new message thread but perhaps the list software registers
that as a reply to an existing thread.  I organize my email client
by date and not by thread so I would not see this.  Apologizes to
all if this is the case.

I'm told by my list subscriber the following:

a. He thinks that the Digest message formatting is messed-up as it
originally comes from the list, but he is not sure (reply messages
might be messing up the formatting).

b. He is using iPhone and Outlook for Apple email clients.

c. He is also experiencing quote marks (") and apostrophes (') being
turned into question marks (?) throughout the text of digest
messages.

Is this mess a function of his Apple email clients, or a problem
that rests with the Mailman list management software?

Thanks,
Michael


  
    Michael Reeder, LCPC 

  Hygeia Counseling Services : Baltimore / Mt.
  Washington Village location
   410-205-2419
  / michael(at)hygeiacounseling.com
   http://www.hygeiacounseling.com
  - main website. 

  
  On 11/17/2020 9:21 PM, Michael Reeder LCPC -- Hygeia Regular
  wrote:

Mark
  -- I very much appreciate your answer below.  I'll work on the
  (nearly impossible) task of training users to respond to digests
  properly and also explain to people that the Mailman list mgmt
  software can't control formatting screw-ups by email client
  programs. 
  
  I agree with not hijacking threads...  What hijack?  Looks to me
  like I started a new topic.  Right?? 
  
  Thanks, 
  Michael Reeder 
  mich...@hygeiacounseling.com 
  
  
  On 11/17/2020 2:32 PM, Mark Sapiro wrote: 
      On 11/16/20 10:36 PM, Michael Reeder LCPC
-- Hygeia Regular wrote:

Hello All,
  


Please don't hijack threads. When you want to post a new topic,
don't do

it by replying to another post, just compose a ney message to
the list.



I am running a listserv which was
  recently moved to GNU Mailman 2.1.23
  
  on a Dream Host server (I assume UNIX).  I am encountering the
  following
  
  problem:
  


Please see
<https://wiki.list.org/DOC/Mailman%20is%20not%20Listserv>.



Replies to Digest messages (both MIME
  and plain text) sometimes have
  
  line breaks stripped from them.  We have seen this so far with
  both a
  
  version of Microsoft Outlook and an email client program for
  an Android
  
  phone.  As far as I know, the digest messages themselves
  originally all
  
  look fine when sent from the listserv.
  
  
  Anyone know if there is anything I can do about this?
  


Use a different mail client that doesn't do this. Otherwse,
there's

nothing you can do to control what users mail clients do.



Bonus Question:  I do not have command
  prompt access -- only admin panel
  
  access (listserv software is implemented through Dream Host).
  Anything I
  
  can do from the admin panel?  What would I ask Dream Host to
  change?
  


There is no change to the digests themselves that would mitigate
this

issue without breaking the way the original digests render.


Further, people shouldn't be replying to a digest. For a MIME
format

digest, they should open the individual message and reply to
that. For

the plain digest, they should just copy/paste relevant context
from the

digest into a new post to the list. Of course, training list
members to

do that is probably not possible ...


  


  
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[Mailman-Users] Removal of Line Breaks in Replies to Digest Messages

2020-11-17 Thread Michael Reeder LCPC -- Hygeia Regular
Okay, upon reflection I think I figured out what happened here.  I 
replied to an existing thread but deleted the entirety of the message 
thread and changed the subject entirely.  I thought that started a new 
message thread but perhaps the list software registers that as a reply 
to an existing thread.  I organize my email client by date and not by 
thread so I would not see this.  Apologizes to all if this is the case.


I'm told by my list subscriber the following:

a. He thinks that the Digest message formatting is messed-up as it 
originally comes from the list, but he is not sure (reply messages might 
be messing up the formatting).


b. He is using iPhone and Outlook for Apple email clients.

c. He is also experiencing quote marks (") and apostrophes (') being 
turned into question marks (?) throughout the text of digest messages.


Is this mess a function of his Apple email clients, or a problem that 
rests with the Mailman list management software?


Thanks,
Michael

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*

On 11/17/2020 9:21 PM, Michael Reeder LCPC -- Hygeia Regular wrote:
Mark -- I very much appreciate your answer below.  I'll work on the 
(nearly impossible) task of training users to respond to digests 
properly and also explain to people that the Mailman list mgmt 
software can't control formatting screw-ups by email client programs.


I agree with not hijacking threads...  What hijack?  Looks to me like 
I started a new topic.  Right??


Thanks,
Michael Reeder
mich...@hygeiacounseling.com


On 11/17/2020 2:32 PM, Mark Sapiro wrote:

On 11/16/20 10:36 PM, Michael Reeder LCPC -- Hygeia Regular wrote:

Hello All,


Please don't hijack threads. When you want to post a new topic, don't do
it by replying to another post, just compose a ney message to the list.



I am running a listserv which was recently moved to GNU Mailman 2.1.23
on a Dream Host server (I assume UNIX).  I am encountering the 
following

problem:


Please see <https://wiki.list.org/DOC/Mailman%20is%20not%20Listserv>.



Replies to Digest messages (both MIME and plain text) sometimes have
line breaks stripped from them.  We have seen this so far with both a
version of Microsoft Outlook and an email client program for an Android
phone.  As far as I know, the digest messages themselves originally all
look fine when sent from the listserv.

Anyone know if there is anything I can do about this?


Use a different mail client that doesn't do this. Otherwse, there's
nothing you can do to control what users mail clients do.


Bonus Question:  I do not have command prompt access -- only admin 
panel
access (listserv software is implemented through Dream Host). 
Anything I

can do from the admin panel?  What would I ask Dream Host to change?


There is no change to the digests themselves that would mitigate this
issue without breaking the way the original digests render.

Further, people shouldn't be replying to a digest. For a MIME format
digest, they should open the individual message and reply to that. For
the plain digest, they should just copy/paste relevant context from the
digest into a new post to the list. Of course, training list members to
do that is probably not possible ...



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[Mailman-Users] Removal of Line Breaks in Replies to Digest Messages

2020-11-17 Thread Michael Reeder LCPC -- Hygeia Regular

Hello All,

I am running a listserv which was recently moved to GNU Mailman 2.1.23 
on a Dream Host server (I assume UNIX).  I am encountering the following 
problem:


Replies to Digest messages (both MIME and plain text) sometimes have 
line breaks stripped from them.  We have seen this so far with both a 
version of Microsoft Outlook and an email client program for an Android 
phone.  As far as I know, the digest messages themselves originally all 
look fine when sent from the listserv.


Anyone know if there is anything I can do about this?

Bonus Question:  I do not have command prompt access -- only admin panel 
access (listserv software is implemented through Dream Host). Anything I 
can do from the admin panel?  What would I ask Dream Host to change?


Thanks,
Michael

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*


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