Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Tanstaafl]

On 2012-06-16 3:54 PM, Ralf Hildebrandt  wrote:

* Terry Earley:

Maybe VERP is the best solution for AOL and her evil step-sisters if you
can stand the overhead?



Yep.


Is it possible to enable VERP *only* for certain domains (like AOL, 
Yahoo, etc)?

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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Brad Knowles]

On Jun 16, 2012, at 3:20 PM, David wrote:

> Thanks, but I'm not sure how to do that. The message ID we get from AOL is
> something like "snt0-p5-eas297e02bc8f051ef1aab0bfd3...@phx.gbl" and it is
> related to the sender. This same ID will show up in the postfix log for
> every outgoing copy of that message from that sender.
> 
> Could you explain how you trace from the message ID to your Postfix logs?
> (Maybe you use a different message ID?)

When you enable Full Personalization on Mailman, it will generate a unique 
message for each and every recipient, with a unique message-id.  If that 
message-id is not obscured by the Feedback Loop, then you can tell which user 
is at fault.  For a while, they did not redact the footers that were included 
in the message sent back, so you could personalize the footers and that would 
give you an alternate place to look.

I was the first Internet Mail Operations person ever hired by AOL and I was 
responsible for implementing the anti-spam measures that we had in place to 
prevent spam from getting onto the system, but regretfully the group that 
handles spam reports from AOL users is done by a different department.  Back 
when David O'Donnell was running that shop, they did a really good job.  But 
things have gone way down hill ever since.

I have long since gone past the point where I consider them to be a complete 
write-off, despite the fact that even my own wife still uses AOL.

--
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Lindsay Haisley]

If you look carefully at the full headers in the AOL notice you'll see that not 
all the VERP addresses are redacted. I believe the Sender header isn't 
redacted. I haven't visited the issue recently since I have a script on my 
servers which extracts the subscriber address from these AOL notices and 
automatically unsubscribes it. 

Lindsay Haisley
(512) 259-1190 (land line)
(512) 496-7118 (mobile)
Sent from my iPhone

On Jun 16, 2012, at 4:00 PM, Larry Stone  wrote:

> 
> 
> On Jun 16, 2012, at 3:15 PM, Ralf Hildebrandt  
> wrote:
> 
>> * David :
>> 
>>> Is there any method to identify the user from the AOL feedback loop? 
>> 
>> Of course, just use verp :)
>> -- 
>> 
> 
> The last I knew, AOL redacts the user name in their notice. In other words, a 
> something sent to this list marked as spam will show it as sent from 
> mailman-users+redac...@python.org.
> 
> I trace then from message ID and matching to my Postfix logs.
> 
> -- Larry Stone
>   lston...@stonejongleux.com
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Larry Stone]

On Jun 16, 2012, at 5:20 PM, David  wrote:

> On Sat, Jun 16, 2012 at 5:00 PM, Larry Stone  
> wrote:
> 
> 
> On Jun 16, 2012, at 3:15 PM, Ralf Hildebrandt  
> wrote:
> 
> > * David :
> >
> >> Is there any method to identify the user from the AOL feedback loop?
> 
> 
> I trace from message ID and matching to my Postfix logs.
> 
> Thanks, but I'm not sure how to do that. The message ID we get from AOL is 
> something like "snt0-p5-eas297e02bc8f051ef1aab0bfd3...@phx.gbl" and it is 
> related to the sender. This same ID will show up in the postfix log for every 
> outgoing copy of that message from that sender.
> 
> Could you explain how you trace from the message ID to your Postfix logs? 
> (Maybe you use a different message ID?)-

It's been a while so I must be misremembering. If not the message ID, then the 
postfix queue ID which IIRC is in the Received headers sent back by AOL. But 
looking back at my saved AOL spam reports, it's been over three years since a 
list subscriber did that to me so things may well have changed.

> Larry Stone
   la...@stonejongleux.com (and others)
   Sent from my iPad
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[David]

On Sat, Jun 16, 2012 at 5:00 PM, Larry Stone wrote:

>
>
> On Jun 16, 2012, at 3:15 PM, Ralf Hildebrandt 
> wrote:
>
> > * David :
> >
> >> Is there any method to identify the user from the AOL feedback loop?
>
>
> I trace from message ID and matching to my Postfix logs.
>

Thanks, but I'm not sure how to do that. The message ID we get from AOL is
something like "snt0-p5-eas297e02bc8f051ef1aab0bfd3...@phx.gbl" and it is
related to the sender. This same ID will show up in the postfix log for
every outgoing copy of that message from that sender.

Could you explain how you trace from the message ID to your Postfix logs?
(Maybe you use a different message ID?)
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Larry Stone]

On Jun 16, 2012, at 3:15 PM, Ralf Hildebrandt  
wrote:

> * David :
> 
>> Is there any method to identify the user from the AOL feedback loop? 
> 
> Of course, just use verp :)
> -- 
> 

The last I knew, AOL redacts the user name in their notice. In other words, a 
something sent to this list marked as spam will show it as sent from 
mailman-users+redac...@python.org.

I trace then from message ID and matching to my Postfix logs.

-- Larry Stone
   lston...@stonejongleux.com
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Ralf Hildebrandt]

* David :

> Is there any method to identify the user from the AOL feedback loop? 

Of course, just use verp :)
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Ralf Hildebrandt]

* Terry Earley :

> Maybe VERP is the best solution for AOL and her evil step-sisters if you
> can stand the overhead?

Yep.

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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Geoff Shang]

On Sat, 16 Jun 2012, Larry Stone wrote:

Sad to say, that does appear to be how AOL thinks. Their customers never 
make mistakes, etc. If a customer clicked "Mark as spam", then it's spam 
and that point is not open to discussion.


They're not the only one.  Roadrunner blocked all the mail from the server 
I used to administer because of one user on one list.


Fortunately, subscribing to their feedback loop fixed that.  But they 
weren't willing to give the user's address either.  I managed to figure it 
out but that's not the point.


Geoff.

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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Terry Earley]

>
> I can usually figure out who did it my some sleuthing through the mail
> server logs.
>
I would be very interested to know how you track these down from the logs.
Have you or anyone used VERP so AOL cannot mung that email address?

Terry

On Sat, Jun 16, 2012 at 10:20 AM, Larry Stone wrote:

>
> On Jun 16, 2012, at 11:02 AM, Richard Damon wrote:
>
> > On 6/15/12 8:51 PM, David wrote:
> >> On Fri, Jun 15, 2012 at 1:04 AM, Ralf Hildebrandt <
> >> ralf.hildebra...@charite.de> wrote:
> >>
> >>> * Thomas Hochstein :
>  Ralf Hildebrandt schrieb:
> 
> > Yahoo! users are truly special.
>  AOL users are, too. (They also have a feedback loop.)
> >>> Yeah, and it's even worse, since it tries to weed out all info one
> >>> needs to identify the user :(
> >>>
> >> Is there any method to identify the user from the AOL feedback loop? If
> >> not, how does AOL expect us to unsubscribe the user who complained?
> >>
> > They DON'T expect you to unsubscribe the user who marked you as spam,
> > but to stop the "spammer" who is sending out the email marked as spam.
> > The whole system is based on the premise that the recipient (their
> > customer) is totally innocent, and the send (your list) is the guilty
> > party. They are telling you, as an ISP, to stop your customer (your
> > list) from sending "SPAM". They are totally missing that their customer
> > at a previous point ASKED for the email (at least I am presuming you
> > haven't bypassed the safeguards built into Mailman to avoid abuse) and
> > now has used the "Mark as spam" button as a attempt to unsubscribe
> > because they can't (or won't) figure out the proper way to do it.
>
>
> Sad to say, that does appear to be how AOL thinks. Their customers never
> make mistakes, etc. If a customer clicked "Mark as spam", then it's spam
> and that point is not open to discussion.
>
> It's been a long while since I've received an AOL spam report but despite
> their redacting, I can usually figure out who did it my some sleuthing
> through the mail server logs. My policy for AOL users is straightforward
> and ruthless: do it once and you get banned from my lists and my server. I
> banned my cousin once (and in typical AOLuser fashion, denied clicking the
> button - and he used to work for AOL!).
>
> --
> Larry Stone
> lston...@stonejongleux.com
> http://www.stonejongleux.com/
>
>
>
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Larry Stone]

On Jun 16, 2012, at 11:02 AM, Richard Damon wrote:

> On 6/15/12 8:51 PM, David wrote:
>> On Fri, Jun 15, 2012 at 1:04 AM, Ralf Hildebrandt <
>> ralf.hildebra...@charite.de> wrote:
>> 
>>> * Thomas Hochstein :
 Ralf Hildebrandt schrieb:
 
> Yahoo! users are truly special.
 AOL users are, too. (They also have a feedback loop.)
>>> Yeah, and it's even worse, since it tries to weed out all info one
>>> needs to identify the user :(
>>> 
>> Is there any method to identify the user from the AOL feedback loop? If
>> not, how does AOL expect us to unsubscribe the user who complained?
>> 
> They DON'T expect you to unsubscribe the user who marked you as spam,
> but to stop the "spammer" who is sending out the email marked as spam.
> The whole system is based on the premise that the recipient (their
> customer) is totally innocent, and the send (your list) is the guilty
> party. They are telling you, as an ISP, to stop your customer (your
> list) from sending "SPAM". They are totally missing that their customer
> at a previous point ASKED for the email (at least I am presuming you
> haven't bypassed the safeguards built into Mailman to avoid abuse) and
> now has used the "Mark as spam" button as a attempt to unsubscribe
> because they can't (or won't) figure out the proper way to do it.


Sad to say, that does appear to be how AOL thinks. Their customers never make 
mistakes, etc. If a customer clicked "Mark as spam", then it's spam and that 
point is not open to discussion.

It's been a long while since I've received an AOL spam report but despite their 
redacting, I can usually figure out who did it my some sleuthing through the 
mail server logs. My policy for AOL users is straightforward and ruthless: do 
it once and you get banned from my lists and my server. I banned my cousin once 
(and in typical AOLuser fashion, denied clicking the button - and he used to 
work for AOL!).

-- 
Larry Stone
lston...@stonejongleux.com
http://www.stonejongleux.com/



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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Richard Damon]

On 6/15/12 8:51 PM, David wrote:
> On Fri, Jun 15, 2012 at 1:04 AM, Ralf Hildebrandt <
> ralf.hildebra...@charite.de> wrote:
>
>> * Thomas Hochstein :
>>> Ralf Hildebrandt schrieb:
>>>
 Yahoo! users are truly special.
>>> AOL users are, too. (They also have a feedback loop.)
>> Yeah, and it's even worse, since it tries to weed out all info one
>> needs to identify the user :(
>>
> Is there any method to identify the user from the AOL feedback loop? If
> not, how does AOL expect us to unsubscribe the user who complained?
>
They DON'T expect you to unsubscribe the user who marked you as spam,
but to stop the "spammer" who is sending out the email marked as spam.
The whole system is based on the premise that the recipient (their
customer) is totally innocent, and the send (your list) is the guilty
party. They are telling you, as an ISP, to stop your customer (your
list) from sending "SPAM". They are totally missing that their customer
at a previous point ASKED for the email (at least I am presuming you
haven't bypassed the safeguards built into Mailman to avoid abuse) and
now has used the "Mark as spam" button as a attempt to unsubscribe
because they can't (or won't) figure out the proper way to do it.

-- 
Richard Damon

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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Stephen J. Turnbull]

David writes:

 > Is there any method to identify the user from the AOL feedback loop?

Not for sure.  Over time, they seem redact ever more information from
the report.

 > If not, how does AOL expect us to unsubscribe the user who complained?

Why would they care?  Customers rarely remember accidently hitting the
spam button (or rarely admit it -- even your user who wants your mail
doesn't remember doing so), although *we* can be pretty sure they do
so frequently.  So it's easy for them to blame the lists, saying that
the lists have passed spam, and the lists are just trying to shift
blame to the users.  So the big ISPs for "nontechnical users" maintain
a position of "fix your spam problem and you'll be OK" to some degree.
And the complaining user doesn't have a problem any more (not with
your list) since it's blocked.  Few non-technical users consider such
severe reaction to spam inappropriate, as far as I can tell.  And
blocking mail costs them nothing in terms of real resources, since
there's so much genuine spam out there.

OTOH, as far as I can tell, the big ISPs consider lists competition,
not complements (and I think they're correct[1] -- they want users
using their web fora).  So they have little incentive to allocate
resources to making lists work smoothly.


Footnotes: 
[1]  Barry is only half-joking when he says he hopes Mailman 3 will
kill web fora.  That's not going to happen, for a variety of reasons,
but Mailman 3 will put lists on a much more even footing with the web
fora.

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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Mark J Bradakis]

Is there any method to identify the user from the AOL feedback loop? If
not, how does AOL expect us to unsubscribe the user who complained?

I set personalization to yes and have something like the following in 
the non-digest

footers:

Unsubscribe: 
%(web_page_url)soptions%(cgiext)s/%(_internal_name)s/%(user_address)s


Now if only there was a way to figure out who the braindead, clueless 
mouse pilots

are who flag digests as spam.

mjb.


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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Terry Earley]

Maybe VERP is the best solution for AOL and her evil step-sisters if you
can stand the overhead?

Terry Earley


On Fri, Jun 15, 2012 at 6:51 PM, David  wrote:

> On Fri, Jun 15, 2012 at 1:04 AM, Ralf Hildebrandt <
> ralf.hildebra...@charite.de> wrote:
>
>> * Thomas Hochstein :
>> > Ralf Hildebrandt schrieb:
>> >
>> > > Yahoo! users are truly special.
>> >
>> > AOL users are, too. (They also have a feedback loop.)
>>
>> Yeah, and it's even worse, since it tries to weed out all info one
>> needs to identify the user :(
>>
>
> Is there any method to identify the user from the AOL feedback loop? If
> not, how does AOL expect us to unsubscribe the user who complained?
>
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[David]

On Fri, Jun 15, 2012 at 1:04 AM, Ralf Hildebrandt <
ralf.hildebra...@charite.de> wrote:

> * Thomas Hochstein :
> > Ralf Hildebrandt schrieb:
> >
> > > Yahoo! users are truly special.
> >
> > AOL users are, too. (They also have a feedback loop.)
>
> Yeah, and it's even worse, since it tries to weed out all info one
> needs to identify the user :(
>

Is there any method to identify the user from the AOL feedback loop? If
not, how does AOL expect us to unsubscribe the user who complained?
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Ralf Hildebrandt]

* Thomas Hochstein :
> Ralf Hildebrandt schrieb:
> 
> > Yahoo! users are truly special.
> 
> AOL users are, too. (They also have a feedback loop.)

Yeah, and it's even worse, since it tries to weed out all info one
needs to identify the user :(

-- 
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ralf.hildebra...@charite.deCampus Benjamin Franklin
http://www.charite.de  Hindenburgdamm 30, 12203 Berlin
Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Thomas Hochstein]

Ralf Hildebrandt schrieb:

> Yahoo! users are truly special.

AOL users are, too. (They also have a feedback loop.)

-thh
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Brian McCarthy]

US upgraded version (yes I have an account!) its next to the Forward 
button and the 'move to selected folder'


On 2012-06-13 13:56, Ralf Hildebrandt wrote:
It could be "fat finger" syndrome: Gmail, for example, puts the 
Report

Spam button next the Delete Message button.  I wouldn't be surprised
if Yahoo! does the same thing.


Nope (at least not in the German Version)
There are two buttons security clearance in-between.


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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Ralf Hildebrandt]

> It could be "fat finger" syndrome: Gmail, for example, puts the Report
> Spam button next the Delete Message button.  I wouldn't be surprised
> if Yahoo! does the same thing.

Nope (at least not in the German Version)
There are two buttons security clearance in-between.

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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Stephen J. Turnbull]

David writes:

 > If she pressed the "this is SPAM/Junk"-Button 23 times today, you
 > would think she would remember doing it when we asked her today.

It could be "fat finger" syndrome: Gmail, for example, puts the Report
Spam button next the Delete Message button.  I wouldn't be surprised
if Yahoo! does the same thing.

Why 23 times and not remember?  I would guess that she marked all the
messages from your list for deletion, and missed the Delete button
just this one time.

If she says she never makes mistakes like that, *shrug*, go ahead and
believe her and write it off as gremlins.

 > For someone new to Mailman, this is confusing. But it only seems to happen
 > with Yahoo.

Well, if it seems to be specific to any of the major services, you're
stuck, because they only tell us what they want us to hear.
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Ralf Hildebrandt]

* Ralf Hildebrandt :
> * David :
> 
> > These 23 notices from Yahoo were from the same user, but for 23 different
> > messages from our list over the time period from 07 June 2012 to 13 June
> > 2012.
> 
> This is the usual "I mistook the spam button for the delete button"
> 
> > We received these today. But the user did not remember marking us as spam

Please ask here if she still sees those mails.
If not, and they're NOT in the Trash, she used the Spam button!

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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Ralf Hildebrandt]

* David :

> We received 23 Yahoo feedback loop notices this morning from one user.
> Supposedly these are abuse or complaint notices. The person joined us in
> Sept of last year. After we received these notices from Yahoo today, we
> contacted the member. She did not remember reporting us as spam. She didn't
> offer us any useful feedback because she didn't remember any details.

But didn't she just report the mails as spam? Anyway, here at
python.org we just unsubscribe those members, no questions asked. No
notifications either.

> However, she *does* wish to continue receiving emails from our list. So it
> seems clear this was not an actual case of abuse. Unfortunately, Yahoo will
> not deliver our messages to this address any longer, as far as I know. And
> the person did not want to get a new email address.

Too bad. She should complain to yahoo!

> As mentioned previously, we try to follow all best practices. Emails from
> our list are DKIM signed, we have valid SPF records, rDNS is set up, our IP
> address is dedicated to this mailing list. 

Just like here at python.org :)

> The only info we received from Yahoo about this incident is the original
> message we sent and a line like this:
> 
> This is an email abuse report for an email message received from
> example.com on Thu, 07 Jun 2012 03:32:29 PDT

Yes.

> My questions are:
> 
> 1. Why are we just receiving a feedback on 13 June 2012 for a message we
> sent out on 07 June 2012? 

Because the feedback is sent when the user klicks on the "Spam" button.

> 2. Does an incident like this count 23 times against our Yahoo reputation?

Dunno.

> 3. Is anyone else seeing notification delays coupled with multiple notices
> like this?

We sometimes get LOTS of consecutive complaints when a luser "deletes"
his/her mail with the "spam" button :)

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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Ralf Hildebrandt]

* David :

> These 23 notices from Yahoo were from the same user, but for 23 different
> messages from our list over the time period from 07 June 2012 to 13 June
> 2012.

This is the usual "I mistook the spam button for the delete button"

> We received these today. But the user did not remember marking us as spam
> and she said today that she wanted to continue receiving emails from us. If
> she pressed the "this is SPAM/Junk"-Button 23 times today, you would think
> she would remember doing it when we asked her today.

Yahoo! users are truly special.

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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[David]

On Wed, Jun 13, 2012 at 11:39 AM, Mailman Admin <
mailman-ad...@uni-konstanz.de> wrote:

>
> > 3. Is anyone else seeing notification delays coupled with multiple
> notices
> > like this?
> >
>
> I never got multiple ones on the same message from one user, but from
> multiple users and on multiple messages from one user.
>
>
Thanks for sharing your experiences. If nothing else, this may increase
awareness of Yahoo's "issues".

These 23 notices from Yahoo were from the same user, but for 23 different
messages from our list over the time period from 07 June 2012 to 13 June
2012.

> 1. Why are we just receiving a feedback on 13 June 2012 for a message we
> > sent out on 07 June 2012?
> >
>
> You get it when the Yahoo user is pressing the "this is SPAM/Junk"-Button.
>

We received these today. But the user did not remember marking us as spam
and she said today that she wanted to continue receiving emails from us. If
she pressed the "this is SPAM/Junk"-Button 23 times today, you would think
she would remember doing it when we asked her today.

For someone new to Mailman, this is confusing. But it only seems to happen
with Yahoo.

Thanks again for the info.
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Re: [Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[Mailman Admin]

Hello David


On 2012-06-13 17:16, David wrote:
> We received 23 Yahoo feedback loop notices this morning from one user.
> Supposedly these are abuse or complaint notices. The person joined us in
> Sept of last year. After we received these notices from Yahoo today, we
> contacted the member. She did not remember reporting us as spam. She didn't
> offer us any useful feedback because she didn't remember any details.
> However, she *does* wish to continue receiving emails from our list. So it
> seems clear this was not an actual case of abuse. Unfortunately, Yahoo will
> not deliver our messages to this address any longer, as far as I know. And
> the person did not want to get a new email address.
> 
> As mentioned previously, we try to follow all best practices. Emails from
> our list are DKIM signed, we have valid SPF records, rDNS is set up, our IP
> address is dedicated to this mailing list. The content is purely from
> members of the list, and every single message is moderated by a human so
> almost nothing ever slips by that would be a marketing-type message. (For
> example, if a member sends info about some product they have personally
> benefited from, we review those carefully to be sure the message is
> appropriate and informative, and is coming directly from a well-known and
> trusted member of our list.)
> 
> The only info we received from Yahoo about this incident is the original
> message we sent and a line like this:
> 
> This is an email abuse report for an email message received from
> example.com on Thu, 07 Jun 2012 03:32:29 PDT
> 
> My questions are:
> 
> 1. Why are we just receiving a feedback on 13 June 2012 for a message we
> sent out on 07 June 2012? With this kind of delay, it apparently leads to
> more abuse reports (23 in this case) because we can't remove that address
> until we are notified. (Again, in this case, the person actually wished to
> continue receiving emails.)
> 

You get it, when the Yahoo user is pressing the "this is SPAM/Junk"-Button.
This can take some time.
I once got one 14 Months after sending the actual message ;-)


> 2. Does an incident like this count 23 times against our Yahoo reputation?
> 

AFAIK this counts as one, because it was on one day and one recipient only.


> 3. Is anyone else seeing notification delays coupled with multiple notices
> like this?
> 

I never got multiple ones on the same message from one user, but from
multiple users and on multiple messages from one user.


Kind regards,
Christian Mack

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[Mailman-Users] more questions about Yahoo feedback loop and abuse complaints

[David]

We received 23 Yahoo feedback loop notices this morning from one user.
Supposedly these are abuse or complaint notices. The person joined us in
Sept of last year. After we received these notices from Yahoo today, we
contacted the member. She did not remember reporting us as spam. She didn't
offer us any useful feedback because she didn't remember any details.
However, she *does* wish to continue receiving emails from our list. So it
seems clear this was not an actual case of abuse. Unfortunately, Yahoo will
not deliver our messages to this address any longer, as far as I know. And
the person did not want to get a new email address.

As mentioned previously, we try to follow all best practices. Emails from
our list are DKIM signed, we have valid SPF records, rDNS is set up, our IP
address is dedicated to this mailing list. The content is purely from
members of the list, and every single message is moderated by a human so
almost nothing ever slips by that would be a marketing-type message. (For
example, if a member sends info about some product they have personally
benefited from, we review those carefully to be sure the message is
appropriate and informative, and is coming directly from a well-known and
trusted member of our list.)

The only info we received from Yahoo about this incident is the original
message we sent and a line like this:

This is an email abuse report for an email message received from
example.com on Thu, 07 Jun 2012 03:32:29 PDT

My questions are:

1. Why are we just receiving a feedback on 13 June 2012 for a message we
sent out on 07 June 2012? With this kind of delay, it apparently leads to
more abuse reports (23 in this case) because we can't remove that address
until we are notified. (Again, in this case, the person actually wished to
continue receiving emails.)

2. Does an incident like this count 23 times against our Yahoo reputation?

3. Is anyone else seeing notification delays coupled with multiple notices
like this?

Thanks.
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