Re: [mailop] msn/outlook blacklist advice
If you are about to move to a new IP, open a ticket and include the following magic words in the comments: "pre-emptive accommodation" Then make your case. If your IPs are blocked, open a ticket. You will either receive a mitigation or you won't. If you don't, reply to the ticket and make your case to the human. Aloha, Michael. -- Sent from my Windows Phone From: G. Miliotis<mailto:corf...@elementality.org> Sent: 2/28/2016 4:39 PM To: mailop@mailop.org<mailto:mailop@mailop.org> Subject: Re: [mailop] msn/outlook blacklist advice On 15/9/2015 10:34, Dave Warren wrote: On 2015-09-14 09:06, G. Miliotis wrote: So the issue remains, what *is* the correct way to migrate to a new IP that's been blacklisted by MS and how long should it take? This isn't just for Microsoft, but for all the big providers. Usually after a month or so, the intermittent problems stop, but in the mean time, flowing mail through the old IPs once the new ones get rejected helps keep your customers from rebelling. Your mileage will vary. And my mileage was an astounding 5 months. We're blocked again in a sweeping IP range ban. I know this because 2 other servers we run on "nearby" IPs that never send mail suddenly appeared as blocked in SNDS. I'm being told "Your IP was blocked by Outlook.com because Hotmail customers have reported email from this IP as unwanted. ". Yet I've received nothing from the Junk Mail Reporting Program for months. Is that program still operational and working for you guys? I've only ever received one report. I can only imagine how hard it must be to fight spam at hotmail's scale but I think we actually *have* the technology to not treat small operators who actually care about following good practices like this. Being effectively called incompetent and ignored in every single communication is really beginning to rub against the grain. To be honest, I feel I care much more about my customers than microsoft does about theirs. Anyway, this is now a chicken-egg problem for me. I can set up a new server on a new IP somewhere else to relay, thus risking getting blocked like last time I moved IPs. And if/when they unblock me I can go another X months and be blocked with no reason, explanation or recourse, only to start again. This is insane. Any suggestions from more experienced admins? --GM PS just in case anyone can help: outlook.com support id SRX1329217571ID IPs: 136.243.92.252, .253, .216, 242 ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] msn/outlook blacklist advice
On 15/9/2015 10:34, Dave Warren wrote: On 2015-09-14 09:06, G. Miliotis wrote: So the issue remains, what *is* the correct way to migrate to a new IP that's been blacklisted by MS and how long should it take? This isn't just for Microsoft, but for all the big providers. Usually after a month or so, the intermittent problems stop, but in the mean time, flowing mail through the old IPs once the new ones get rejected helps keep your customers from rebelling. Your mileage will vary. And my mileage was an astounding 5 months. We're blocked again in a sweeping IP range ban. I know this because 2 other servers we run on "nearby" IPs that never send mail suddenly appeared as blocked in SNDS. I'm being told "Your IP was blocked by Outlook.com because Hotmail customers have reported email from this IP as unwanted. ". Yet I've received nothing from the Junk Mail Reporting Program for months. Is that program still operational and working for you guys? I've only ever received one report. I can only imagine how hard it must be to fight spam at hotmail's scale but I think we actually *have* the technology to not treat small operators who actually care about following good practices like this. Being effectively called incompetent and ignored in every single communication is really beginning to rub against the grain. To be honest, I feel I care much more about my customers than microsoft does about theirs. Anyway, this is now a chicken-egg problem for me. I can set up a new server on a new IP somewhere else to relay, thus risking getting blocked like last time I moved IPs. And if/when they unblock me I can go another X months and be blocked with no reason, explanation or recourse, only to start again. This is insane. Any suggestions from more experienced admins? --GM PS just in case anyone can help: outlook.com support id SRX1329217571ID IPs: 136.243.92.252, .253, .216, 242 ** ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] msn/outlook blacklist advice
On 14/09/2015 06:44 μμ, Steve Atkins wrote: Microsoft has the whole new range blacklisted (Getting SC-001 errors for 136.243.92.253; 136.243.92.252; 136.243.92.216). I'm assuming those three IP addresses are for smarthosts > that send outbound mail for you and your customers. Only one is currently in use as mx. I'm working on all three simultaneously as they're all blacklisted in SNDS and we got them as a group. I'm not moving more MXs over to this range before I figure out what's Microsoft's idea of the right way to do this. To start with, check your DNS has been updated to match your new smarthosts, particularly SPF and MX records. Our SPF records indicate only the .252 because this is the only one in use right now. Google gives us a SPF-PASS when sending to them on all domains I checked (cgvillas.com, gogastires.gr are two examples). So the issue remains, what *is* the correct way to migrate to a new IP that's been blacklisted by MS and how long should it take? Cheers, Steve Thanks for getting back so quickly! --George ___ mailop mailing list mailop@mailop.org http://chilli.nosignal.org/mailman/listinfo/mailop
