Re: [MCN-L] Net Promoter Score Share?

[Nik Honeysett]

Thanks Douglas. Excellent re COVES:ART!
-nik



Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org

M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 

1549 El Prado, Suite 8, San Diego, CA 92101

A non-profit technology collaboration connecting audiences to art, culture & 
science.







> On Jan 27, 2020, at 2:35 PM, Douglas Hegley  wrote:
> 
> Our overall museum NPS score is consistently in the 70s.
> So I'd say your weather-related hypothesis may have some merit.
> BTW: we just hosted COVES staff here at Mia, and we are working with them
> to extend the practices to art museums with COVES:ART. Stay tuned.
> Thx
> Douglas
> 
> Douglas Hegley  |  Chief Digital Officer
> Minneapolis Institute of Art
> 2400 Third Avenue South, Minneapolis, MN 55404
> +1.612.870.3072  |  @dhegley   |
> dheg...@artsmia.org  |  www.artsmia.org
> 
> 
> 
> On Sun, Jan 26, 2020 at 3:53 PM Nik Honeysett  wrote:
> 
>> Anyone collecting a Net Promoter Score for their overall museum experience
>> and willing to share?
>> 
>> The COVES project released an aggregate report for the science center
>> community (http://www.understandingvisitors.org/ <
>> http://www.understandingvisitors.org/>) they list a 71.1 overall
>> experience score.
>> 
>> We’re seeing 81.5. I think the sun may be playing a role...
>> -nik
>> 
>> 
>> 
>> Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org
>> 
>> M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org > nhoneys...@bpoc.org>
>> 1549 El Prado, Suite 8, San Diego, CA 92101
>> 
>> A non-profit technology collaboration connecting audiences to art, culture
>> & science.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> ___
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Re: [MCN-L] Net Promoter Score Share?

[Douglas Hegley]

Our overall museum NPS score is consistently in the 70s.
So I'd say your weather-related hypothesis may have some merit.
BTW: we just hosted COVES staff here at Mia, and we are working with them
to extend the practices to art museums with COVES:ART. Stay tuned.
Thx
Douglas

Douglas Hegley  |  Chief Digital Officer
Minneapolis Institute of Art
2400 Third Avenue South, Minneapolis, MN 55404
+1.612.870.3072  |  @dhegley   |
dheg...@artsmia.org  |  www.artsmia.org






On Sun, Jan 26, 2020 at 3:53 PM Nik Honeysett  wrote:

> Anyone collecting a Net Promoter Score for their overall museum experience
> and willing to share?
>
> The COVES project released an aggregate report for the science center
> community (http://www.understandingvisitors.org/ <
> http://www.understandingvisitors.org/>) they list a 71.1 overall
> experience score.
>
> We’re seeing 81.5. I think the sun may be playing a role...
> -nik
>
> 
>
> Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org
>
> M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org  nhoneys...@bpoc.org>
> 1549 El Prado, Suite 8, San Diego, CA 92101
>
> A non-profit technology collaboration connecting audiences to art, culture
> & science.
>
> 
>
>
>
>
>
> ___
> You are currently subscribed to mcn-l, the listserv of the Museum Computer
> Network (http://www.mcn.edu)
>
> To post to this list, send messages to: mcn-l@mcn.edu
>
> To unsubscribe or change mcn-l delivery options visit:
> http://mcn.edu/mailman/listinfo/mcn-l
>
> The MCN-L archives can be found at:
> http://www.mail-archive.com/mcn-l@mcn.edu/
>
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[MCN-L] Net Promoter Score Share?

[Nik Honeysett]

Anyone collecting a Net Promoter Score for their overall museum experience and 
willing to share?

The COVES project released an aggregate report for the science center community 
(http://www.understandingvisitors.org/ ) 
they list a 71.1 overall experience score.

We’re seeing 81.5. I think the sun may be playing a role...
-nik



Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org

M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 

1549 El Prado, Suite 8, San Diego, CA 92101

A non-profit technology collaboration connecting audiences to art, culture & 
science.







___
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