Re: Problem with Hope for Pandora, No Response from Support
I just checked mine and it works just fine. *** character is found in how you treat people who can't do anything for you. web page http://www.wrighthere.net - Original Message - From: "Brent Harding" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 12:42 PM Subject: Re: Problem with Hope for Pandora, No Response from Support I have to wonder if Pandora itself broke Hope again by making some kind of change to make it not work any more? I heard they have been known for doing that in the past, and maybe Chris hasn't had time to update it again to keep up with what Pandora did. - Original Message - From: "Gary Schindler" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 12:01 PM Subject: Re: Problem with Hope for Pandora, No Response from Support Sounds right to me. - Original Message - From: "Evan Reese" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 11:51 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Well, she had a version of Hope on her old XP system, but it wasn't transferred onto the new system by the person that was hired to take care of all that stuff. That old copy of Hope didn't ask her for login info either. If she set up an account on Pandora, then it was a long time ago and there's no way she would recall the username or password she used to set that up. She tried registering with the new version, but it keeps saying that the registration failed and that she should try new credentials. I did some playing around with Pandora years ago before Hope was developed, so I did have an account already set up; although I have no idea what my username and password are for that now. So basically, if I understand correctly, we need to go to Pandora itself and either recover her old username and password, or create a new account. Then use those to log into the account. Then Hope will log her in automatically after that. Do I have that right? Thanks much. It would still be nice to know why we can't get a response from the support address. Evan - Original Message - From: "Matthew Bullis" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 1:04 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Are you sure you have an already activated account? If not, there is the register button that helps you create a new account. Matthew To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
Yes, Pandora site does have a "forgotten password" link. *** character is found in how you treat people who can't do anything for you. web page http://www.wrighthere.net - Original Message - From: "Evan Reese" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 9:51 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Well, she had a version of Hope on her old XP system, but it wasn't transferred onto the new system by the person that was hired to take care of all that stuff. That old copy of Hope didn't ask her for login info either. If she set up an account on Pandora, then it was a long time ago and there's no way she would recall the username or password she used to set that up. She tried registering with the new version, but it keeps saying that the registration failed and that she should try new credentials. I did some playing around with Pandora years ago before Hope was developed, so I did have an account already set up; although I have no idea what my username and password are for that now. So basically, if I understand correctly, we need to go to Pandora itself and either recover her old username and password, or create a new account. Then use those to log into the account. Then Hope will log her in automatically after that. Do I have that right? Thanks much. It would still be nice to know why we can't get a response from the support address. Evan - Original Message - From: "Matthew Bullis" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 1:04 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Are you sure you have an already activated account? If not, there is the register button that helps you create a new account. Matthew To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
does she have her own account with Pandora? This is what it is looking for. *** character is found in how you treat people who can't do anything for you. web page http://www.wrighthere.net - Original Message - From: "Evan Reese" To: "PC Audio Discussion List" Sent: Thursday, August 30, 2012 10:21 PM Subject: Problem with Hope for Pandora, No Response from Support Hey Guys, I helped my girlfriend install Hope on her new Windows 7 PC last Friday. She paid her $15 and downloaded the program. Then she got the email and entered the activation code, and the program said that it was activated. The problem is that now it keeps asking her for her username and password. It won't run without that. When she bought the program she was never told that she needed those, much less given them. (I have a copy of Hope as well, but it doesn't ask me for a username or password. It just logs me in.) I wrote to the address for support last Friday evening and am still waiting for a response. I gave them her email address so they would know what account I was referring to. I have yet to receive a response. Thinking they might have written her directly instead of me, we have been checking her inbox as well, but no response there either. Does anyone here know either how to solve this problem of Hope asking for login info, or if not, how to get a response from support? Thanks for any advice. Evan To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
Thanks all, we looked around and found the old Pandora login info and it worked. Hope is now up and running and she is very happy. Thanks again. Evan - Original Message - From: "Christopher Chaltain" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 2:59 PM Subject: Re: Problem with Hope for Pandora, No Response from Support You definitely need to log into Pandora with Hope. If you're not being prompted, that's probably because Hope remembers your log in information. If this is a new install of Hope then you will need to log into Pandora at least once or create a new account. If you're trying to use the same account information, such as the same user ID, then it will fail. As you said, try going to the Pandora page to retrieve the log in information or try to register with a different account name. On 31/08/12 12:01, Gary Schindler wrote: Sounds right to me. - Original Message - From: "Evan Reese" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 11:51 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Well, she had a version of Hope on her old XP system, but it wasn't transferred onto the new system by the person that was hired to take care of all that stuff. That old copy of Hope didn't ask her for login info either. If she set up an account on Pandora, then it was a long time ago and there's no way she would recall the username or password she used to set that up. She tried registering with the new version, but it keeps saying that the registration failed and that she should try new credentials. I did some playing around with Pandora years ago before Hope was developed, so I did have an account already set up; although I have no idea what my username and password are for that now. So basically, if I understand correctly, we need to go to Pandora itself and either recover her old username and password, or create a new account. Then use those to log into the account. Then Hope will log her in automatically after that. Do I have that right? Thanks much. It would still be nice to know why we can't get a response from the support address. Evan - Original Message - From: "Matthew Bullis" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 1:04 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Are you sure you have an already activated account? If not, there is the register button that helps you create a new account. Matthew To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org -- Christopher (CJ) chaltain at Gmail To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
You definitely need to log into Pandora with Hope. If you're not being prompted, that's probably because Hope remembers your log in information. If this is a new install of Hope then you will need to log into Pandora at least once or create a new account. If you're trying to use the same account information, such as the same user ID, then it will fail. As you said, try going to the Pandora page to retrieve the log in information or try to register with a different account name. On 31/08/12 12:01, Gary Schindler wrote: > Sounds right to me. > > - Original Message - From: "Evan Reese" > To: "PC Audio Discussion List" > Sent: Friday, August 31, 2012 11:51 AM > Subject: Re: Problem with Hope for Pandora, No Response from Support > > >> Well, she had a version of Hope on her old XP system, but it wasn't >> transferred onto the new system by the person that was hired to take >> care of all that stuff. That old copy of Hope didn't ask her for login >> info either. If she set up an account on Pandora, then it was a long >> time ago and there's no way she would recall the username or password >> she used to set that up. She tried registering with the new version, >> but it keeps saying that the registration failed and that she should >> try new credentials. I did some playing around with Pandora years ago >> before Hope was developed, so I did have an account already set up; >> although I have no idea what my username and password are for that now. >> >> So basically, if I understand correctly, we need to go to Pandora >> itself and either recover her old username and password, or create a >> new account. Then use those to log into the account. Then Hope will >> log her in automatically after that. Do I have that right? >> >> Thanks much. >> >> It would still be nice to know why we can't get a response from the >> support address. >> >> Evan >> >> - Original Message - From: "Matthew Bullis" >> >> To: "PC Audio Discussion List" >> Sent: Friday, August 31, 2012 1:04 AM >> Subject: Re: Problem with Hope for Pandora, No Response from Support >> >> >>> Are you sure you have an already activated account? If not, there is >>> the register button that helps you create a new account. >>> Matthew >>> >>> To unsubscribe from this list, send a blank email to: >>> pc-audio-unsubscr...@pc-audio.org >> >> >> To unsubscribe from this list, send a blank email to: >> pc-audio-unsubscr...@pc-audio.org > > > To unsubscribe from this list, send a blank email to: > pc-audio-unsubscr...@pc-audio.org -- Christopher (CJ) chaltain at Gmail To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
That sounds very possible. Nevertheless, it would still be nice to get some kind of response from support after a week. I mean they got her money. Seems the least they could do if Pandora broke Hope and an update was in the works would be to acknowledge a letter from a paying customer and just say so. However, I don't think that is the case this time, because my Hope is working fine. Evan - Original Message - From: "Brent Harding" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 2:42 PM Subject: Re: Problem with Hope for Pandora, No Response from Support I have to wonder if Pandora itself broke Hope again by making some kind of change to make it not work any more? I heard they have been known for doing that in the past, and maybe Chris hasn't had time to update it again to keep up with what Pandora did. - Original Message - From: "Gary Schindler" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 12:01 PM Subject: Re: Problem with Hope for Pandora, No Response from Support Sounds right to me. - Original Message - From: "Evan Reese" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 11:51 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Well, she had a version of Hope on her old XP system, but it wasn't transferred onto the new system by the person that was hired to take care of all that stuff. That old copy of Hope didn't ask her for login info either. If she set up an account on Pandora, then it was a long time ago and there's no way she would recall the username or password she used to set that up. She tried registering with the new version, but it keeps saying that the registration failed and that she should try new credentials. I did some playing around with Pandora years ago before Hope was developed, so I did have an account already set up; although I have no idea what my username and password are for that now. So basically, if I understand correctly, we need to go to Pandora itself and either recover her old username and password, or create a new account. Then use those to log into the account. Then Hope will log her in automatically after that. Do I have that right? Thanks much. It would still be nice to know why we can't get a response from the support address. Evan - Original Message - From: "Matthew Bullis" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 1:04 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Are you sure you have an already activated account? If not, there is the register button that helps you create a new account. Matthew To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
I have to wonder if Pandora itself broke Hope again by making some kind of change to make it not work any more? I heard they have been known for doing that in the past, and maybe Chris hasn't had time to update it again to keep up with what Pandora did. - Original Message - From: "Gary Schindler" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 12:01 PM Subject: Re: Problem with Hope for Pandora, No Response from Support Sounds right to me. - Original Message - From: "Evan Reese" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 11:51 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Well, she had a version of Hope on her old XP system, but it wasn't transferred onto the new system by the person that was hired to take care of all that stuff. That old copy of Hope didn't ask her for login info either. If she set up an account on Pandora, then it was a long time ago and there's no way she would recall the username or password she used to set that up. She tried registering with the new version, but it keeps saying that the registration failed and that she should try new credentials. I did some playing around with Pandora years ago before Hope was developed, so I did have an account already set up; although I have no idea what my username and password are for that now. So basically, if I understand correctly, we need to go to Pandora itself and either recover her old username and password, or create a new account. Then use those to log into the account. Then Hope will log her in automatically after that. Do I have that right? Thanks much. It would still be nice to know why we can't get a response from the support address. Evan - Original Message - From: "Matthew Bullis" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 1:04 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Are you sure you have an already activated account? If not, there is the register button that helps you create a new account. Matthew To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
Sounds right to me. - Original Message - From: "Evan Reese" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 11:51 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Well, she had a version of Hope on her old XP system, but it wasn't transferred onto the new system by the person that was hired to take care of all that stuff. That old copy of Hope didn't ask her for login info either. If she set up an account on Pandora, then it was a long time ago and there's no way she would recall the username or password she used to set that up. She tried registering with the new version, but it keeps saying that the registration failed and that she should try new credentials. I did some playing around with Pandora years ago before Hope was developed, so I did have an account already set up; although I have no idea what my username and password are for that now. So basically, if I understand correctly, we need to go to Pandora itself and either recover her old username and password, or create a new account. Then use those to log into the account. Then Hope will log her in automatically after that. Do I have that right? Thanks much. It would still be nice to know why we can't get a response from the support address. Evan - Original Message - From: "Matthew Bullis" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 1:04 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Are you sure you have an already activated account? If not, there is the register button that helps you create a new account. Matthew To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
Well, she had a version of Hope on her old XP system, but it wasn't transferred onto the new system by the person that was hired to take care of all that stuff. That old copy of Hope didn't ask her for login info either. If she set up an account on Pandora, then it was a long time ago and there's no way she would recall the username or password she used to set that up. She tried registering with the new version, but it keeps saying that the registration failed and that she should try new credentials. I did some playing around with Pandora years ago before Hope was developed, so I did have an account already set up; although I have no idea what my username and password are for that now. So basically, if I understand correctly, we need to go to Pandora itself and either recover her old username and password, or create a new account. Then use those to log into the account. Then Hope will log her in automatically after that. Do I have that right? Thanks much. It would still be nice to know why we can't get a response from the support address. Evan - Original Message - From: "Matthew Bullis" To: "PC Audio Discussion List" Sent: Friday, August 31, 2012 1:04 AM Subject: Re: Problem with Hope for Pandora, No Response from Support Are you sure you have an already activated account? If not, there is the register button that helps you create a new account. Matthew To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
Right, I suspect you're being asked to log into your Pandora account. On 31/08/12 00:04, Matthew Bullis wrote: > Are you sure you have an already activated account? If not, there is the > register button that helps you create a new account. > Matthew > > To unsubscribe from this list, send a blank email to: > pc-audio-unsubscr...@pc-audio.org -- Christopher (CJ) chaltain at Gmail To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Re: Problem with Hope for Pandora, No Response from Support
Are you sure you have an already activated account? If not, there is the register button that helps you create a new account. Matthew To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
Problem with Hope for Pandora, No Response from Support
Hey Guys, I helped my girlfriend install Hope on her new Windows 7 PC last Friday. She paid her $15 and downloaded the program. Then she got the email and entered the activation code, and the program said that it was activated. The problem is that now it keeps asking her for her username and password. It won't run without that. When she bought the program she was never told that she needed those, much less given them. (I have a copy of Hope as well, but it doesn't ask me for a username or password. It just logs me in.) I wrote to the address for support last Friday evening and am still waiting for a response. I gave them her email address so they would know what account I was referring to. I have yet to receive a response. Thinking they might have written her directly instead of me, we have been checking her inbox as well, but no response there either. Does anyone here know either how to solve this problem of Hope asking for login info, or if not, how to get a response from support? Thanks for any advice. Evan To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
