Re: Retro Mac And VXA Drive
Well, I guess Friday afternoon was a bad time to ask this question--didn't get any response, so i guess I'll try again this tuesday morning. Or maybe its just time to RMA the drive... Thanks, Jim Subject: Retro Mac And VXA Drive From: "Jim Coefield" [EMAIL PROTECTED] Date: Fri, 20 Oct 2000 13:50:00 -0600 Could we get an update from Dantz and Ecrix on the VXA/Retro Mac issue, as reported by MacIntouch, 10-20-00 (see below)? The post on MacIntouch goes a long way to explaining some of the problems I've been seeing with my VXA drive. If not for having just finishing rebuilding my LAN and upgrading my net connection, and installing new servers, routers and switches, I was going to dive into troubleshooting the problems I've been having. Maybe all I have to do is wait for the firmware update? I've not only got many 206's, but errors 102 (trouble communicating), 203 (hardware failure), error 205 (lost access to storage medium), error 100 (device rejected command). In addition, after these errors, the drive will not continue to use the current tape, and always wants a new one (whether 4 gigs or 40 gigs were written to it)--leading me to believe the the end of write markers were never properly written, which could leave the tape in an unusable condition. Also, the drive can take up to several hours to eject a tape after one of these errors--following Ecrix's advice to eject a tape: power down the drive, disconnect it from the backup Mac server, turn it on and hit the eject button many times quickly in a row. Makes for a very tedious process of continually regenerating backup sets. I've been using a BW G3/300 with a Miles Initio Blue Note scsi card and OS 9.0.4 with Retro 4.3. Using the VXA tool to maximize capacity over speed seemed to exacerbate the situation. Thanks, Jim Coefield [EMAIL PROTECTED] From MacIntouch: "Just got off the phone with Ecrix tech support. I had just set up my new VXA-1, and was getting a lot of type 206 (bad media) errors from Retrospect. "According to Kelly at Ecrix, this results from what is apparently a timing issue between Mac Retrospect and the Ecrix drive, and is not necessarily a media problem. Kelly says that Dantz and Ecrix have tracked the problem down, and Ecrix expects to release a firmware update to solve the problem within the next week or so." -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retro Mac And VXA Drive
Hi Jim, As always, if you have any immediate concerns, please contact Dantz directly for the quickest response. Dantz has no further information on this; Ecrix will always have the latest information. If you are seeing these symptoms and have gone through all the SCSI troubleshooting I've detailed below, contact your vendor to see if they have any further suggestions. If you have any questions on device troubleshooting, please give Technical Support a call. Thanks, Irena Solomon Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] SCSI troubleshooting: Clean heads Isolate device Change media Change brand of media Change cable Change terminator Update/Reinstall SCSI adapter drivers Update/Reinstall SCSI adapter firmware Remove all other backup software Try the device on another computer From: Jim Coefield [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 24 Oct 2000 09:11:05 -0600 To: "retro-talk" [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: Re: Retro Mac And VXA Drive Well, I guess Friday afternoon was a bad time to ask this question--didn't get any response, so i guess I'll try again this tuesday morning. Or maybe its just time to RMA the drive... Thanks, Jim Subject: Retro Mac And VXA Drive From: "Jim Coefield" [EMAIL PROTECTED] Date: Fri, 20 Oct 2000 13:50:00 -0600 Could we get an update from Dantz and Ecrix on the VXA/Retro Mac issue, as reported by MacIntouch, 10-20-00 (see below)? The post on MacIntouch goes a long way to explaining some of the problems I've been seeing with my VXA drive. If not for having just finishing rebuilding my LAN and upgrading my net connection, and installing new servers, routers and switches, I was going to dive into troubleshooting the problems I've been having. Maybe all I have to do is wait for the firmware update? I've not only got many 206's, but errors 102 (trouble communicating), 203 (hardware failure), error 205 (lost access to storage medium), error 100 (device rejected command). In addition, after these errors, the drive will not continue to use the current tape, and always wants a new one (whether 4 gigs or 40 gigs were written to it)--leading me to believe the the end of write markers were never properly written, which could leave the tape in an unusable condition. Also, the drive can take up to several hours to eject a tape after one of these errors--following Ecrix's advice to eject a tape: power down the drive, disconnect it from the backup Mac server, turn it on and hit the eject button many times quickly in a row. Makes for a very tedious process of continually regenerating backup sets. I've been using a BW G3/300 with a Miles Initio Blue Note scsi card and OS 9.0.4 with Retro 4.3. Using the VXA tool to maximize capacity over speed seemed to exacerbate the situation. Thanks, Jim Coefield -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retro Mac And VXA Drive
While these are excellent steps, the order can vary depending on circumstances and resources. New installation, for example, try device on another computer would be up higher in the steps for me because I do have access to many computers that I use for testing and it would be quick and easy to test. SCSI troubleshooting: Clean heads Isolate device Change media Change brand of media Change cable Change terminator Update/Reinstall SCSI adapter drivers Update/Reinstall SCSI adapter firmware Remove all other backup software Try the device on another computer -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Retro Mac And VXA Drive
Could we get an update from Dantz and Ecrix on the VXA/Retro Mac issue, as reported by MacIntouch, 10-20-00 (see below)? The post on MacIntouch goes a long way to explaining some of the problems I've been seeing with my VXA drive. If not for having just finishing rebuilding my LAN and upgrading my net connection, and installing new servers, routers and switches, I was going to dive into troubleshooting the problems I've been having. Maybe all I have to do is wait for the firmware update? I've not only got many 206's, but errors 102 (trouble communicating), 203 (hardware failure), error 205 (lost access to storage medium), error 100 (device rejected command). In addition, after these errors, the drive will not continue to use the current tape, and always wants a new one (whether 4 gigs or 40 gigs were written to it)--leading me to believe the the end of write markers were never properly written, which could leave the tape in an unusable condition. Also, the drive can take up to several hours to eject a tape after one of these errors--following Ecrix's advice to eject a tape: power down the drive, disconnect it from the backup Mac server, turn it on and hit the eject button many times quickly in a row. Makes for a very tedious process of continually regenerating backup sets. I've been using a BW G3/300 with a Miles Initio Blue Note scsi card and OS 9.0.4 with Retro 4.3. Using the VXA tool to maximize capacity over speed seemed to exacerbate the situation. Thanks, Jim Coefield [EMAIL PROTECTED] From MacIntouch: "Just got off the phone with Ecrix tech support. I had just set up my new VXA-1, and was getting a lot of type 206 (bad media) errors from Retrospect. "According to Kelly at Ecrix, this results from what is apparently a timing issue between Mac Retrospect and the Ecrix drive, and is not necessarily a media problem. Kelly says that Dantz and Ecrix have tracked the problem down, and Ecrix expects to release a firmware update to solve the problem within the next week or so." -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
