Re: [rt-users] Change Logo and https questions RT-3.6.0/RTIR1.1.5
Zhiming Liu [EMAIL PROTECTED] 06/27/06 4:10 PM img src=%$RT::WebImagesURL%/NoAuth/images/uslogo1.gif ... I think the /NoAuth/images/ is redundant. Look at /Admin/Tools/Configuration.html in your browser and see what $RT::WebImagesURL is set to or view source on the generated page and see what's actually going in the src attribute. I don't know if your configuration is like mine, but my $RT::WebImagesURL is set to /rt/NoAuth/images/, making the correct attribute src=%$RT::WebImagesURL%/uslogo1.gif. Tim Smith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] problem with make fixdeps on SLES9
This has already been mentioned on the list. Simply run: make testdeps to find all missing packages. Install all those packages manually through CPAN. Then come back and again run make testdeps to insure you now have all packages. If you do, continue on in the installation directions. [EMAIL PROTECTED] wrote: Hi, while installing RT on SLES9 I ran in a problem with make fixdeps Can't unlink file tmp: No such file or directory at /usr/lib/perl5/5.8.3/CPAN.pm line 4373 == Couldn't mkdir '/root/.cpan/build/tmp': File exists == == Cannot continue: Please find the reason why I cannot make the == == directory == == /root/.cpan/build/tmp == == and fix the problem, then retry. == If I run perl -MCPAN -e 'install .' it works fine! Who can help please ? Wolfgang -- Wolfgang Fuertbauer (e-Mail: [EMAIL PROTECTED]) EBEWE Pharma Mondseestrasse 11 4866 Unterach, Austria Tel +43 7665 8123 315Mobile: +43 664 8397987 Fax +43 7665 8123 1487 http://www.ebewe.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] making searches available to other users
Yes, group saved searches are in 3.4.5 and making saved searches available for the front At a Glance page is available in version 3.6.0 Hayes, Paul wrote: I have set up two 'saved searches' as admin user. I want to make these available to all users within a certain group Is there a way to do this within RT, preferably making the search available to the user from their RT homepage? Thanks, Paul Privileged, confidential and/or copyright information may be contained in this communication. This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended addressee, you may not copy, forward, disclose or otherwise use this e-mail or any part of it in any way whatsoever. To do so is prohibited and may be unlawful. If you have received this email in error please notify the sender immediately. Paddy Power PLC may monitor the content of e-mail sent and received for the purpose of ensuring compliance with its policies and procedures. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Clicking on a requestor in ticket display gives blank page
I could be wrong, you'll have to test this...but I think the right is: ShowConfigTab Stewart Tranter wrote: Hello, We are storing lots of contact detail in RT to use to contact requestors. When a ticket is displayed and I, as SuperUser, click More about this user, I can view all their details. Which right to I need to add in order that the regular (i.e. non-Super Users) users can do this? I have already added AdminUsers to the group, but this has not made a difference. TIA, Stewart Stewart Tranter Computing Services Loughborough University E: [EMAIL PROTECTED] W: http://www.lboro.ac.uk/computing/ T: +44 (0) 1509 223719 F: +44 (0) 1509 223989 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Change Logo and https questions RT-3.6.0/RTIR1.1.5
Hi Tim, I have figured it out. The problem was the .obj file never update after the first mistake. Thanks, Zhiming. --- Timothy Smith [EMAIL PROTECTED] wrote: Zhiming Liu [EMAIL PROTECTED] 06/27/06 4:10 PM img src=%$RT::WebImagesURL%/NoAuth/images/uslogo1.gif ... I think the /NoAuth/images/ is redundant. Look at /Admin/Tools/Configuration.html in your browser and see what $RT::WebImagesURL is set to or view source on the generated page and see what's actually going in the src attribute. I don't know if your configuration is like mine, but my $RT::WebImagesURL is set to /rt/NoAuth/images/, making the correct attribute src=%$RT::WebImagesURL%/uslogo1.gif. Tim Smith __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Change Logo and https questions RT-3.6.0/RTIR1.1.5
Hi Jason, Very good point! I have fixed it. Thanks,
Zhiming.
--- Jason Fenner [EMAIL PROTECTED] wrote:
Stop httpd, clear cache (rm -rf
/opt/rt3/var/mason_cache/*), restart httpd
Zhiming Liu wrote:
Hi Tim, The image file uslogo1.gif is in
share/html/NoAuth. RT-3.6.0 has a Logo file
instead of
Header. I copied this file to local tree and
modified
like this:
div id=logo
a href=http://opseclab.usda.gov;img
src=%$RT::WebImagesURL%/NoAuth/images/uslogo1.gif
alt=%loc(Best Practical Solutions, LLC
corporate
logo)% width=324 height=43 //a
% if ($show_name) {
div class=rtname% loc(RT for [_1],
$RT::rtname) %/div
% }
/div
Thanks, Zhiming.
--- Timothy Smith [EMAIL PROTECTED] wrote:
Zhiming Liu [EMAIL PROTECTED] 06/27/06 3:41
PM
1. I have copied Logo and modified it. The logo
can't
display, just file name like USDA_logo.
If you're working in a local tree to avoid
stepping
on the distributed files, note that RT won't pick
up
files in the local/html/NoAuth directory. (This
bit
me.) Logo images need to go in share/html/NoAuth
or
somewhere outside of the RT tree. What's the
source
code that generates your img tag look like?
Tim Smith
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[rt-users] Setting Status to Open via Template
Hello All, I have an update owner change template, but would like to put a line in there to set the status of the ticket to open. Can someone let me know how this can be done. Thanks Bene ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Rtx-Statistics RT3.4.1 - doesnt update html page
Hello All, I am trying to install RTx-Statistics on my RT3.4.1 box. The machine was recently upgraded from Rt3.0.(something) to RT3.4.1 with the proper database schema updates. Everything is running great. The way we performed the upgrade was to remove Apache and the previous version of RT, install the new RT and perform the schema updates. Everything is running GREAT. Now I am attempting to install RTx-Statistics 0.1.8 using this procedure: cut #Perl Makefile.PL Using RT configurations from /opt/rt3/lib/RT.pm: ./html = /opt/rt3/share/html ./lib = /opt/rt3/local/lib kfh: in RTx.pm sub RTx Writing Makefile for RTx::Statistics # make install Writing /usr/local/lib/perl5/site_perl/5.8.8/i686-linux/auto/RTx/Statistics/.packlist Appending installation info to /usr/local/lib/perl5/5.8.8/i686-linux/perllocal.pod # /etc/rc.d/init.d/httpd restart cut That all looks good to me, the /opt/rt3 is correct and we are using site_perl5.8.8 But when I log into RT, I do not get the statistics side bar. Am I missing something obvious like having to manually add it into the page or something? Oh, and I have also tried to simply un-tar the distribution subdirectories into /opt/rt3/ and /opt/rt3/share (this worked in my old version 3.0.x). Thanks in advance! -Don McCallum ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Setting Status to Open via Template
I already have a process for owner change, so I might as well just put it into that template. Its much easier for my deployment. -Original Message- From: Roy El-Hames [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 28, 2006 12:25 PM To: Ben Blakely Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Setting Status to Open via Template I am curious as to why you want to do this via Template and not via the easier method using scrip action ?? Roy Ben Blakely wrote: Hello All, I have an update owner change template, but would like to put a line in there to set the status of the ticket to open. Can someone let me know how this can be done. Thanks Bene ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RTIR 1.1.5 Failed Installation
I tried to install rtir-1.1.5 and when I run the command perl Makefile.PL I get the following message: Cannot autoload main - main::AUTOLOAD at inc/Module/Install.pm line 88. What could be wrong? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Setting Status to Open via Template
Ben Blakely wrote:
Hello All,
I have an update owner change template, but would like to put a line in
there to set the status of the ticket to open. Can someone let me know
how this can be done.
Damn! Can the list administrator please add a reply-to address for
this mailing list so that clicking on Reply sends to the list and not
to the sender?! This is my second reply that got sent the wrong
direction. Thanks...
I replied to Ben with:
I think something like this will accomplish what you want, if you embed
it in your template:
{$Ticket-SetStatus('open');}
And he replied to me that it worked fine for him.
Barry
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Re: [rt-users] RTIR 1.1.5 Failed Installation
Please install Module::Install and Module::Install::RTx. Rename inc folder. Run perl Makefile.PL again. Zhiming Liu I tried to install rtir-1.1.5 and when I run the command perl Makefile.PL I get the following message: Cannot autoload main - main::AUTOLOAD at inc/Module/Install.pm line 88. What could be wrong? __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Setting Status to Open via Template
Brilliant article! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Liebman Sent: Wednesday, June 28, 2006 10:55 AM To: Barry L. Kline Cc: RT-List Users Subject: Re: [rt-users] Setting Status to Open via Template On 6/28/06, Barry L. Kline [EMAIL PROTECTED] wrote: Damn! Can the list administrator please add a reply-to address for this mailing list so that clicking on Reply sends to the list and not to the sender?! This is my second reply that got sent the wrong direction. Thanks... The short answer is no. The long answer is http://www.unicom.com/pw/reply-to-harmful.html. At least that has been the response in the past, and I, for one, want to keep it that way. Michael -- Michael S. Liebman [EMAIL PROTECTED] http://msl521.freeshell.org/ I have vision and the rest of the world wears bifocals. -Paul Newman in Butch Cassidy the Sundance Kid ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Create a new ticket in Queue B on Ticket closed in Queue A
Hughes, Create a script to move the ticket to the other Queue when Resolved. Kenn LBNL Hugues Lepesant wrote: Hello all, How can'I make RT (3.6.0) to create on ticket in a queue when a ticket on an other queue is closed/resolved ? Hug ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] RTIR 1.1.5 Failed Installation
Thanks that worked. (actually Module::Install was already there but not Module::Install::RTx) -Original Message- From: Zhiming Liu [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 28, 2006 2:01 PM To: Serge Bianda Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RTIR 1.1.5 Failed Installation Please install Module::Install and Module::Install::RTx. Rename inc folder. Run perl Makefile.PL again. Zhiming Liu I tried to install rtir-1.1.5 and when I run the command perl Makefile.PL I get the following message: Cannot autoload main - main::AUTOLOAD at inc/Module/Install.pm line 88. What could be wrong? __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Setting Status to Open via Template
Schultz, Eric wrote: The short answer is no. The long answer is http://www.unicom.com/pw/reply-to-harmful.html. At least that has been the response in the past, and I, for one, want to keep it that way. Well, I have been on the net long before the advent of the world-wide-wait and all I can say is, who says you can't teach an old dog a new trick? That was a good article, thanks for the link. I'm using Thunderbird and didn't see the CC: heading until I asked TBird to show all headers. Duh!!! slaps forehead. I've been so conditioned by the tons of lists for which I simply click Reply that I completely neglected the Reply to all button, which would have done what I wanted in the first place. Between that and the fact that I had TBird set to truncate headers, I missed the obvious solution. Forget I even mentioned the Reply-to request. I'll sit down and shut up now. Barry ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] rt 3.6.x on Debian sarge
Hello,I have RT instaalled on debian sarge using standard package, i.e. version 3.4.1 (I know very old). I would like to upgrade to 3.6.0 but it seems imposible as a lot of perl modules are not available and mod_perl (I am using this) is in version 1.99 and not 2.0 as required.Has anyone overcome all these issues and has it running?Thanks a lotVladimir Jirasek ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Command line link tree
Does anyone know if there is a way to build a hierarchy of tickets via
the CLI based on links. Similar to what you see in the [Links] section
of the ticket display with the exception of displaying multiple parent
tickets at once.
I know that I can do something like:
rt ls -i Queue='General' AND CF.{Type} = 'Parent'} | \
sed '[EMAIL PROTECTED]@/links@;' | rt show -
which provides me with close to what I want but I would like some of the
main ticket fields (such as Subject, Owner, etc) included in the output.
Thanks.
--
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[rt-users] Example.com In Subject Line
This is an elementary question, but after a trip through dependency hell today and freak Sendmail woes, I'm spent. Where do I change the variables that control the subject line? I'm under the impression I stomped out all instances of example.com. Regards, Phil Jackson -- Phillip C. Jackson Chief Technology Officer Chesapeake Medical Imaging Tel. 443-716-0410 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Displaying custom fields on at a glance search result pages
I have found the following article in the wiki which covers exactly what I want. http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch Unfortunatly some of the files mentioned dont exist on 3.6 ./share/html/Elements/MyTickets is commented as depreciated. Has anyone got any pointers on trying to achieve the above on RT 3.6? Sevan -- The truth, the half-truth, and nothing like the truth. - Mark Brandon Read ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Example.com In Subject Line
Modify rtname in your RT_SiteConfig.pm file - Original Message - From: Phillip Jackson [EMAIL PROTECTED] To: rt-users rt-users@lists.bestpractical.com Sent: Thursday, June 29, 2006 9:07 AM Subject: [rt-users] Example.com In Subject Line This is an elementary question, but after a trip through dependency hell today and freak Sendmail woes, I'm spent. Where do I change the variables that control the subject line? I'm under the impression I stomped out all instances of example.com. Regards, Phil Jackson -- Phillip C. Jackson Chief Technology Officer Chesapeake Medical Imaging Tel. 443-716-0410 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Display.html link
Have you upgraded from a previous version? If so, I think the problem is some kind of inconsistency in the database, more precisely in the Attributes table, row named 'HomepageSettings'. The problem appears only on the RT at a Glance? Is the link correct in any search? -- Gilmar Santos Jr Phillip Jackson escreveu: Set($WebPath , /rt); 3.6.0 on Fedora Core 5 -- Phillip C. Jackson Chief Technology Officer Chesapeake Medical Imaging Tel. 443-716-0410 - Original Message - From: Gilmar Santos Jr [EMAIL PROTECTED] To: Phillip Jackson [EMAIL PROTECTED] Sent: Wednesday, June 28, 2006 10:36:24 PM GMT-0500 Subject: Re: [rt-users] Display.html link Phillip Jackson wrote: On the RT at a Glance window, I can click on both the ID and the Subject to access the ticket. The ID link works fine (http://alesmith.intellirad.net/rt/Ticket/Display.html?id=15) whereas the Subject link does not work (http://alesmith.intellirad.net/Ticket/Display.html?id=15) Take a look at the $WebPath varable in RT_SiteConfig.pm ;-) If it's all right, what version are you using? -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
