Re: [rt-users] Filter ticket text for display?
On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote: Hi folks -- is there a hook to filter or process the ticket history texts (email bodies) when they're displayed? We'd like to turn certain pieces of text (identified by regex) into html links. You should be able to use the ModifyDisplay callback in Tickets/Elements/ShowTransaction to do this. If you already have html mail, you can turn on PreferRichText in your config -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
FW: [rt-users] Why don't link work???
I am using IE7 and the RT-3.6.3. When I connect to the site of the RT, this it requests me login and password. But, When I give it shows me codes of the next link. Please help me Thanks Felix -Original Message- From: Ben Weston [mailto:[EMAIL PROTECTED] Sent: Monday, July 09, 2007 9:57 AM To: Mendez, Felix Subject: Re: [rt-users] Why don't link work??? Your a little light on details, but I will say that I've had problems working with RT (clicking on links and not going anywhere) under the newest version of Firefox (2.0 and higher), and have resorted to using IE7 for much of my ticket work. ~Hangs head in shame~ Can you give any more details? Ben Mendez, Felix wrote: Hi all. The RT Site show me the first page but When I click over the some link, this link don't work. Which can be the problem Thanks for advance Felix ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: FW: [rt-users] Why don't link work???
Try using a / at the end of your URL. For example: http://rt.example.com/rt/ You might also want to post the output of the 'codes' you receive after login. James Moseley Mendez, Felix [EMAIL PROTECTED] -intl.com To Sent by: rt-users@lists.bestpractical.com rt-users-bounces@ cc lists.bestpractic al.comSubject FW: [rt-users] Why don't link work??? 07/09/2007 09:24 AM I am using IE7 and the RT-3.6.3. When I connect to the site of the RT, this it requests me login and password. But, When I give it shows me codes of the next link. Please help me Thanks Felix -Original Message- From: Ben Weston [mailto:[EMAIL PROTECTED] Sent: Monday, July 09, 2007 9:57 AM To: Mendez, Felix Subject: Re: [rt-users] Why don't link work??? Your a little light on details, but I will say that I've had problems working with RT (clicking on links and not going anywhere) under the newest version of Firefox (2.0 and higher), and have resorted to using IE7 for much of my ticket work. ~Hangs head in shame~ Can you give any more details? Ben Mendez, Felix wrote: Hi all. The RT Site show me the first page but When I click over the some link, this link don't work. Which can be the problem Thanks for advance Felix ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Filter ticket text for display?
Hi Gary
Hi folks -- is there a hook to filter or process the ticket history texts
(email bodies) when they're displayed? We'd like to turn certain pieces of
text (identified by regex) into html links.
http://wiki.bestpractical.com/view/CustomizingWithCallbacks
I'm not sure how current it is, but it's working for me on RT 3.4
Essentially I created a file in the local/share/request-tracker3.4 tree
called html/Callbacks/CCDC/Ticket/Elements/ShowMessageStanza/Default
containing:
%init
my $val = $$content;
use bytes;
$val =~ s/(s?http|https):[\w\/\.:+\-]+/a href=$$\/a/gi;
$$content = $val;
/%init
%args
$content = undef
/%args
If you capture anything in the regexp, you can use $1, $2, ... in the
replacement, as well as $ for the whole matched string.
$val =~ s;(bug|bz|bugzilla)\s*(\d{4,6});a
href=http://bugzilla/show_bug\.cgi\?id=$2;$/a;gi;
would turn bug 1234 into a clickable link.
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Re: [rt-users] Filter ticket text for display?
Kevin Falcone wrote: On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote: Hi folks -- is there a hook to filter or process the ticket history texts (email bodies) when they're displayed? We'd like to turn certain pieces of text (identified by regex) into html links. You should be able to use the ModifyDisplay callback in Tickets/Elements/ShowTransaction to do this. Thanks, Kevin -- that looks like exactly what I need. I'll try it. Does anyone have a sample Callbacks/*/Elements/Ticket/ShowTransaction/ModifyDisplay callback? I don't really understand the calling convention, i.e. what are the args and what I'm supposed to return. Should I write a function, or is it just bare Mason/perl code? What are %INIT% and %ARGS% (I see those in some other callbacks)? Where do I get the actual ticket text (message body)? (I looked at the rt wiki page CustomizingWithCallbacks and it explains the proper file/dir to put the callback in, but doesn't say what it should look like.) thx, -- Gary ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Filter ticket text for display?
Essentially I created a file in the local/share/request-tracker3.4 tree called html/Callbacks/CCDC/Ticket/Elements/ShowMessageStanza/Default containing: %init my $val = $$content; use bytes; $val =~ s/(s?http|https):[\w\/\.:+\-]+/a href=$$\/a/gi; $$content = $val; /%init %args $content = undef /%args Thanks -- that's exactly what I needed! I updated the wiki page with this code. -- Gary ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Filter ticket text for display?
On Jul 9, 2007, at 10:56 AM, Gary Oberbrunner wrote: Kevin Falcone wrote: On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote: Hi folks -- is there a hook to filter or process the ticket history texts (email bodies) when they're displayed? We'd like to turn certain pieces of text (identified by regex) into html links. You should be able to use the ModifyDisplay callback in Tickets/Elements/ShowTransaction to do this. Thanks, Kevin -- that looks like exactly what I need. I'll try it. Does anyone have a sample Callbacks/*/Elements/Ticket/ShowTransaction/ ModifyDisplay callback? I don't really understand the calling convention, i.e. what are the args and what I'm supposed to return. Should I write a function, or is it just bare Mason/perl code? What are %INIT% and %ARGS% (I see those in some other callbacks)? Where do I get the actual ticket text (message body)? (I looked at the rt wiki page CustomizingWithCallbacks and it explains the proper file/dir to put the callback in, but doesn't say what it should look like.) The RTFM and RTIR packages on http://download.bestpractical.com/pub/ rt/devel/ make extensive use of callbacks. I'm not sure if they use that specific callback, but you should be able to understand the technique from them. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: RT 3.5.1 upgrade (insert) script hanging.
k fixed. the database was missing the attribute table for whatever reason. On 7/4/07, Allan Fu [EMAIL PROTECTED] wrote: Hello, I'm currently upgrading from 3.2.1 to 3.6.3 I'm going through the upgrade script. I've ran schema / acl / insert upgrades for 3.3.0 , 3.3.11 with no problems. However, as I run insert for 3.5.1 ( there is no schema/ acl upgrades for 3.5.1), it just hangs at the line Creating predefined searches...' Any one have any ideas? Thanks, Allan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] e-mail did not send to recipients
e-mail was processed by RT. /var/log/messages states that it sent it
to specified recipients. under history in web view, it shows that it
sent to the specified recipients. but no e-mail were ever sent! this
is the only that did not get sent. other e-mails before and after this
message were sent.
it looks like it was sent using Vista and Office 11. Are there issues
with RT and VISTA/OFFICE11? we do not want to lose mail (by not being
able to see it from our inbox).
here is the html content of the e-mail (extracted from RT)
html xmlns:v=urn:schemas-microsoft-com:vml
xmlns:o=urn:schemas-microsoft-com:office:office
xmlns:w=urn:schemas-microsoft-com:office:word
xmlns=http://www.w3.org/TR/REC-html40;
head
meta http-equiv=Content-Type content=text/html; charset=us-ascii
meta name=Generator content=Microsoft Word 11 (filtered medium)
!--[if !mso]
style
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
/style
![endif]--
style
!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
--
/style
/head
body lang=EN-US link=blue vlink=purple
div class=Section1
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'TEXT WAS HEREo:p/o:p/span/font/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'TEXT WAS HEREnbsp; o:p/o:p/span/font/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'TEXT WAS HEREo:p/o:p/span/font/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'img width=385 height=195 id=_x_i1025
src=cid:image002.jpg@01C7C22C.7255E590o:p/o:p/span/font/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'TEXT WAS HERE/span/fonto:p/o:p/p
p class=MsoNormalfont size=2 face=Arialspan style='font-size:10.0pt;
font-family:Arial'TEXT WAS HERE/span/fonto:p/o:p/p
p class=MsoNormalfont size=3 face=Times New Romanspan style='font-size:
12.0pt'o:pnbsp;/o:p/span/font/p
/div
/body
/html
SYSTEM DETAILS:
CentOS release 4.5
RT 3.6.3
FastCgiIpcDir /var/cache/rt3
VirtualHost rt.domain.com.net:443
ServerAdmin [EMAIL PROTECTED]
ServerName rt.domain.com.net
TransferLog /var/log/httpd/access_log
ErrorLog/var/log/httpd/error_log
DocumentRoot /opt/rt3/share/html
SSLEngine on
SSLCertificateFile /etc/httpd/conf/ssl/rt.domain.com.net.crt
SSLCertificateKeyFile /etc/httpd/conf/ssl/rt.domain.com.net.key
SSLCACertificateFile /etc/httpd/conf/ssl/sf_issuing.crt
AddDefaultCharset UTF-8
AddHandler fastcgi-script .fcgi
Directory /opt/rt3/share/html
Options FollowSymLinks ExecCGI
AllowOverride None
/Directory
Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
/VirtualHost
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[rt-users] Display problem in both RT 3.6.1 and 3.6.4
Hi, I've searched the message archives and found someone else mentioning this problem, but found no solution. Basically, in both RT 3.6.1 and 3.6.4, when I am seeing the following problem: 1. Sometimes menu bars across the top jump down a line or two when I move my mouse over them. This happens in IE 6 and IE 7, but not firefox 2. On the RT At a glance page (and not really any others off the top of my head) The right-hand border of the boxes (plus 1/2 a character) is chopped off (no moving the scroll bar to the side either) This happens in IE 6 and IE 6, but not firefox and 3. (This is where this problem really affects me) - I created a custom field that was a combo-box I have created the box with anywhere between 1 and 7 entries, and still have the problem - when going to the ticket to edit the drop-down, the drop-down does not appear. I can highlight around the box, I can type text into the white-space where the box should be and even save what I type - but no drop-down capabilities (so no choosing) - the funny thing is - to create the custom field, I use a combo-box on the create a custom field page, so I know that the actual javascript code and my browser work with it. Again -- This happens in IE 6 and IE 7, but not firefox Nearest I can tell, this may be a problem with the way IE parses older CSS, which is why I upgraded my RT to 3.6.4, but this didn't fix it. I really wouldn't care if it was just #1 and #2, but #3 is really going to have a huge impact if i can't implement the combo-box. I will be more than happy to gather any required information in order to assist in figuring this out. Thanks, Jeff Need a vacation? Get great deals to amazing places on Yahoo! Travel. http://travel.yahoo.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Is it possible to bulk-import into RTx::AssetTracker ?
Hi, I was able once to find someone asking about bulk importing into AssetTracker, but have been unable to re-find the answer. Does anyone know if this is possible? We just did a huge inventory, and I would love to get my team using AssetTracker, and the ability to rapidly get all of the data we put into spreadsheets into RT/AssetTracker would be huge. Thanks, Jeff Shape Yahoo! in your own image. Join our Network Research Panel today! http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Assigning Tickets
Okay, our general setup is this: Group1 - Queue1 Group2 - Queue2 I want to be able for Group1 to move a ticket into Queue2 but NOT be able to see any of the tickets in Queue2 and vice versa. Is this possible? Thanks, Marc smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] posts not making to the database
I am having a weird issue ...
When I try to post to rt, the mail makes to the list and to the mail
gateway and a response is sent to poster. But, it is not there in the
database at all. But, if I restart apache, click on each receips (and
save) for the list, it works .. but only for sometime. Could someone
help me with this please ?
I see these in the log:
[Mon Jul 2 15:20:32 2007] [warning]: Use of uninitialized value in
concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 425.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm:425)
[Mon Jul 2 15:20:32 2007] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul 2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8)
couldn't execute the query 'SELECT ACL.id from ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = 'SuperUser' OR ACL.RightName
= 'SeeQueue') AND Principals.Disabled = 0 AND
eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
HTML::Mason::Request::comp('undef', 'undef', 'undef',
'SessionType', 'REST', 'action', 'correspond', 'queue', 'iskme-feature',
...) called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm
line 466
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[rt-users] Odd DB errors
Hi RT gang,
recently we've started experiencing what looks like database errors in our
RT 3.4.2 installation. We're using it with PostgreSQL 7.4.17 on RHEL4, and
get some errors in the web interface like the following:
error: DBD::Pg::st execute failed: ERROR: current transaction is
aborted, commands ignored until end of transaction block
context:
...
63:
64: $self-{update_sth}-bind_param(1, $session-{serialized});
65: $self-{update_sth}-bind_param(2, $session-{data}-{_session_id});
66:
67: $self-{update_sth}-execute;
68:
69: $self-{update_sth}-finish;
70: }
71:
...
code stack: /usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm:67
/usr/lib/perl5/site_perl/5.8.5/Apache/Session.pm:523
/usr/lib/perl5/site_perl/5.8.5/Apache/Session.pm:477
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1078
raw error
In the RT log there are a lot of messages (most of which look like
diagnostics) but this one caught my eye:
[Mon Jul 9 21:17:29 2007] [warning]: DBD::Pg::st execute failed: ERROR:
access to noncontiguous page in hash index transactions_oid
(/opt/rt3/lib/RT.pm:277)
The only thing that occurred to me was that the indexes needed rebuilding on
that table, which I did, but the problem has come back. I'm not sure if the
error messages are related.
I also have reports from users that they get errors like message not
recorded when adding comments occasionally.
Any ideas what all this might mean?
--
Regards,
Oliver
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