[rt-users] RT stopped sending mail / No recipients found. Not sending.
*Hi Everyone, * I've got a serious problem with our RT installation, which has worked smoothly for over 6 months and then stopped sending emails (any kind of emails: corresponcende, cc, owner change notifications etc.) The weird thing is that there where no prior changes in queues, no new users and no modification of rights. I've looked through the mailing archives of this list and found some postings of similar problems but could not derive a solution for my case. Here is a short snippet from /var/log/messages: (The actual requester was replaced with [EMAIL PROTECTED]) Dec 17 16:44:53 rt RT: Ticket 450 created in queue 'Support' by [EMAIL PROTECTED] (/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:755) Dec 17 16:45:02 rt RT: [EMAIL PROTECTED] #450/6567 - Scrip 2 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:02 rt RT: [EMAIL PROTECTED] No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250) Dec 17 16:45:09 rt RT: Use of uninitialized value in substitution (s///) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 617. (/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:617) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] #450/6569 - Scrip 5 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] #450/6569 - Scrip 6 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] #450/6569 - Scrip 7 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] #450/6569 - Scrip 15 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250) Global scrips: /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=1Queue=0 On Correspond Open Tickets with template Blank /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=2Queue=0 On Owner Change Notify Owner with template Transaction /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=4Queue=0 On Create Notify AdminCcs with template Transaction /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=5Queue=0 On Correspond Notify AdminCcs with template Admin Correspondence /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=6Queue=0 On Correspond Notify Requestors and Ccs with template Correspondence /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=7Queue=0 On Correspond Notify Other Recipients with template Correspondence /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=8Queue=0 On Comment Notify AdminCcs as Comment with template Admin Comment /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=9Queue=0 On Comment Notify Other Recipients as Comment with template Correspondence /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=15Queue=0 On Correspond Notify Owner with template Correspondence Queue-Scrips: Scrips which apply to all queues * /(Scrip #1)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=1Queue=0 On Correspond Open Tickets with template Blank * /(Scrip #2)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=2Queue=0 On Owner Change Notify Owner with template Transaction * /(Scrip #4)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=4Queue=0 On Create Notify AdminCcs with template Transaction * /(Scrip #5)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=5Queue=0 On Correspond Notify AdminCcs with template Admin Correspondence * /(Scrip #6)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=6Queue=0 On Correspond Notify Requestors and Ccs with template Correspondence * /(Scrip #7)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=7Queue=0 On Correspond Notify Other Recipients with template Correspondence * /(Scrip #8)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=8Queue=0 On Comment Notify AdminCcs as Comment with template Admin Comment * /(Scrip #9)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=9Queue=0 On Comment Notify Other Recipients as Comment with template Correspondence * /(Scrip #15)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=15Queue=0 On Correspond Notify Owner with template Correspondence Current Scrips /(No scrips)/ Templates: *Blank* http://192.168.1.213/rt/Admin/Global/Template.html?Queue=0Template=1 A blank template
[rt-users] Strange Shredder/MySQL Behaviour
For the past week I've been cleaning out our user cache to eliminate orphaned users created by since deleted spam. Looking in var/data/RTx-Shredder I see the .sql files created during these Shredder runs so I would expect to see users which I've already removed within these files. However, this isn't the case. After an instance of Shredder completes, I go back to continue my task and find the same users are, again, in the list. In order to make sure I'm not doing anything wrong I've removed some of these users in small batches of one to 10 and reloaded to see if they have been removed. The page reload after Shredder completes indicates that they have been taken out. I've then grep'ed the files created for the users I had removed and sure enough, there they were in the .sql files. However, after a significant period of time (the last instance completed sometime yesterday afternoon and I'm looking at it again for the first time at 6am) the users I removed are once again in the list. I've also cleared out my browser cache to make sure it wasn't loading an old version of the page. The settings which I'm using for the Users plugin: Limit: 1700 status: any name: email: replace_relations: user_name no_tickets: 1 (I've tried leaving this blank as well with the same results) What the crap is happening here? -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT stopped sending mail / No recipients found. Not sending.
Alexander Rudolf Gruber wrote: *Hi Everyone, * I've got a serious problem with our RT installation, which has worked smoothly for over 6 months and then stopped sending emails (any kind of emails: corresponcende, cc, owner change notifications etc.) The weird thing is that there where no prior changes in queues, no new users and no modification of rights. I've looked through the mailing archives of this list and found some postings of similar problems but could not derive a solution for my case. Can you send email (directly using either sendmail or what you have installed) from that box to the in RT indicated recipients? This will indicate whether RT or the system/mail is at fault. Further: disk full?, mail relaying?, just the obvious. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM subscribe option
what I would like to add in RTFM is the possibility to subscribe somewhere by giving my email address and to receive an email each time a new article is written or an article is modified. Is there an out of the box solution ? Thanks Stephane ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Strange Shredder/MySQL Behaviour
Mason cache? Are the shredded records still in database? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Snyder Sent: Wednesday, December 19, 2007 2:43 PM To: [EMAIL PROTECTED] Subject: [rt-users] Strange Shredder/MySQL Behaviour For the past week I've been cleaning out our user cache to eliminate orphaned users created by since deleted spam. Looking in var/data/RTx-Shredder I see the .sql files created during these Shredder runs so I would expect to see users which I've already removed within these files. However, this isn't the case. After an instance of Shredder completes, I go back to continue my task and find the same users are, again, in the list. In order to make sure I'm not doing anything wrong I've removed some of these users in small batches of one to 10 and reloaded to see if they have been removed. The page reload after Shredder completes indicates that they have been taken out. I've then grep'ed the files created for the users I had removed and sure enough, there they were in the .sql files. However, after a significant period of time (the last instance completed sometime yesterday afternoon and I'm looking at it again for the first time at 6am) the users I removed are once again in the list. I've also cleared out my browser cache to make sure it wasn't loading an old version of the page. The settings which I'm using for the Users plugin: Limit: 1700 status: any name: email: replace_relations: user_name no_tickets: 1 (I've tried leaving this blank as well with the same results) What the crap is happening here? -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove requestor on create?
At Tuesday 12/18/2007 03:20 PM, Kenneth Crocker wrote: # set Creator to Nobody $Trans-SetCreatorId(10, 'Force'); Kenn, I know this is picky, but it's probably better to use $RT::Nobody-Id than 10 - there's no guarantee that the Nobody Id will always be 10 in the future. Plus it makes the code a bit more self-commenting. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove requestor on create?
Hi;
I don't think there is a need to change the creator to Nobody, I think
for Matt's purposes just remove the requester, I have the following
global scrip working for me:
Condition : On Create
User defined Action ,
prep code : return 1;
clean up code:
$self-TicketObj-DeleteWatcher(Type = 'Requestor', Email
='emailaddress you want to remove') ;
return 1;
You can add if's if you want to be specific but if RT does not match the
email address it moves on.
Regards;
Roy
Kenneth Crocker wrote:
Matt,
I have set a few other fields before, but not the Requestor. I
think the condition should be like this:
#
# Custom condition:
#
# determine source of transaction
my $trans;
my $msgattr;
$trans = $self-TransactionObj;
return 0 unless $trans-Type eq Create;
$msgattr = $trans-Message-First;
return 0 unless $msgattr;
return 1 if $msgattr-GetHeader('Received');
return 0;
This will make sure the actor gets set ONLY if it is an email
create. Then I would either set the TRANSACTION creator like this PREP
code:
#
# Custom action preparation code:
#
# set Creator to “Nobody”
my $Trans = $self-TransactionObj;
$Trans-SetCreatorId(10, 'Force');
return 1;
maybe that should be SetCreator instead of SetCreatorId?
OR
you could change the Ticket Requestor like this cleanup code:
#
# Custom action preparation code:
#
return 1;
#
# Custom action cleanup code:
#
# set Requestor to “Nobody”
my $Ticket = $self-TicketObj;
$Ticket-SetRequestor(10, 'Force');
return 1;
I'm not sure I have the right object names for the actor Creator
or Requestor. That might have to change, but the logic and condition
code should work. Hope this helps.
Kenn
LBNL
On 12/18/2007 11:25 AM, Millard, Matt wrote:
I'm looking for a way to remove the requestor from server generated
email tickets. These would be from [EMAIL PROTECTED] or
[EMAIL PROTECTED]. Basically what I'm trying to prevent
is any email getting sent back out of RT to a system that is simply
going to bounce the email. Our servers don't accept incoming mail and
bounce it back to Exchange.
Any thoughts on how I could do this? I've looked through the wiki and
didn't find anything like this.
Matt
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[rt-users] Rt-remind error
Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); Any help would be greatly appreciated. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt-remind error
Space after the my? Candelario, Bill wrote: Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]' mailto:[EMAIL PROTECTED], 'root' = '[EMAIL PROTECTED]' mailto:[EMAIL PROTECTED], 'queue1,Nobody' = '[EMAIL PROTECTED]' mailto:[EMAIL PROTECTED], ); Any help would be greatly appreciated. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Rt-remind error
No, no space after my. -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 11:28 AM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Space after the my? Candelario, Bill wrote: Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]' mailto:[EMAIL PROTECTED], 'root' = '[EMAIL PROTECTED]' mailto:[EMAIL PROTECTED], 'queue1,Nobody' = '[EMAIL PROTECTED]' mailto:[EMAIL PROTECTED], ); Any help would be greatly appreciated. Thanks, Bill -- -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Best Practices for RT Users
Hello all - We're starting to deploy RT to more and more of our users, but are finding that their etiquette is horrible. While some of this can be related to email etiquette, I was curious if anyone had drafted a document specifically around RT etiquette? I've searched the rt-users archive but wasn't able to find anything. We're especially annoyed at people who respond via email clients and 'reply to all' and then leave the entire message body below their response. ;-) Thanks so much! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] create mx record?
Hello everyone, I am newbie at RT. I've been doing some research in some issues I still don't understand but I cannot find it out. My question is this: Do I have to add an MX record in the DNS pointing to my RT Server in order to receive the inbound mail for defaults accounts /rt/, and /rt-comment? / Thank you! Regards! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Strange Shredder/MySQL Behaviour
Just to hash this, I've just completed cleaning up more users and some of those that are causing this problem are once again in the list despite being specifically removed. Keep up with me and what I'm up to: http://theillien.blogspot.com Mathew Snyder wrote: For the past week I've been cleaning out our user cache to eliminate orphaned users created by since deleted spam. Looking in var/data/RTx-Shredder I see the .sql files created during these Shredder runs so I would expect to see users which I've already removed within these files. However, this isn't the case. After an instance of Shredder completes, I go back to continue my task and find the same users are, again, in the list. In order to make sure I'm not doing anything wrong I've removed some of these users in small batches of one to 10 and reloaded to see if they have been removed. The page reload after Shredder completes indicates that they have been taken out. I've then grep'ed the files created for the users I had removed and sure enough, there they were in the .sql files. However, after a significant period of time (the last instance completed sometime yesterday afternoon and I'm looking at it again for the first time at 6am) the users I removed are once again in the list. I've also cleared out my browser cache to make sure it wasn't loading an old version of the page. The settings which I'm using for the Users plugin: Limit: 1700 status: any name: email: replace_relations: user_name no_tickets: 1 (I've tried leaving this blank as well with the same results) What the crap is happening here? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Strange Shredder/MySQL Behaviour
More info: I've done a search for both Watcher Name and Watcher Email and found no tickets for which these users are associated. Additionally, the mysql log only indicates that the users were created. Not to what they were added as a watcher. Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt-remind error
Hi Bill, That line is syntactically correct perl (with perl 5.8.8): [EMAIL PROTECTED] ~ $ cat test.pl my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); [EMAIL PROTECTED] ~ $ [EMAIL PROTECTED] ~ $ perl -c test.pl test.pl syntax OK I would have a look at the lines preceding that and check them for errors. Failing that run 'perl -c rtremind.pm' and see what the perl compiler thinks is wrong. Regards Huw On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, Bill wrote: Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); Any help would be greatly appreciated. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Rt-remind error
Thanks, Huw. The only line, besides the comments, that precedes this line is: use lib qw (C:\Program Files\OurInternet\Request Tracker\rt\lib\RT\Interface) I ran 'perl -c rtremind.pm' and came up with the same error message. Could it be that I have to define what this code is asking for? I.e. where it says [EMAIL PROTECTED], I have to put my email address there. Thanks, Bill -Original Message- From: Huw Selley [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 12:24 PM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Hi Bill, That line is syntactically correct perl (with perl 5.8.8): [EMAIL PROTECTED] ~ $ cat test.pl my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); [EMAIL PROTECTED] ~ $ [EMAIL PROTECTED] ~ $ perl -c test.pl test.pl syntax OK I would have a look at the lines preceding that and check them for errors. Failing that run 'perl -c rtremind.pm' and see what the perl compiler thinks is wrong. Regards Huw On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, Bill wrote: Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); Any help would be greatly appreciated. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt-remind error
Is there a semicolon at the end of that line? Candelario, Bill wrote: Thanks, Huw. The only line, besides the comments, that precedes this line is: use lib qw (C:\Program Files\OurInternet\Request Tracker\rt\lib\RT\Interface) I ran 'perl -c rtremind.pm' and came up with the same error message. Could it be that I have to define what this code is asking for? I.e. where it says [EMAIL PROTECTED], I have to put my email address there. Thanks, Bill -Original Message- From: Huw Selley [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 12:24 PM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Hi Bill, That line is syntactically correct perl (with perl 5.8.8): [EMAIL PROTECTED] ~ $ cat test.pl my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); [EMAIL PROTECTED] ~ $ [EMAIL PROTECTED] ~ $ perl -c test.pl test.pl syntax OK I would have a look at the lines preceding that and check them for errors. Failing that run 'perl -c rtremind.pm' and see what the perl compiler thinks is wrong. Regards Huw On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, Bill wrote: Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); Any help would be greatly appreciated. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Rt-remind error
There wasn't but when I added it, I got this error message: Can't locate RT/Interface/CLI.pm in @INC (@INC contains: C:\Program Files\OurInt ernet\Request Tracker\rt\lib\rt /usr/local/packages/rt/lib /usr/local/packages/r t/local/lib Tracker\rt\lib\RT\Interface C:/Program Files/OurInternet/Request Tra cker/perl/lib C:/Program Files/OurInternet/Request Tracker/perl/site/lib .) at . /rt-remind.pm line 120. BEGIN failed--compilation aborted at ./rt-remind.pm line 120. To me, this meant that it couldn't find the libraries. -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 1:28 PM To: Candelario, Bill Cc: Huw Selley; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Is there a semicolon at the end of that line? Candelario, Bill wrote: Thanks, Huw. The only line, besides the comments, that precedes this line is: use lib qw (C:\Program Files\OurInternet\Request Tracker\rt\lib\RT\Interface) I ran 'perl -c rtremind.pm' and came up with the same error message. Could it be that I have to define what this code is asking for? I.e. where it says [EMAIL PROTECTED], I have to put my email address there. Thanks, Bill -Original Message- From: Huw Selley [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 12:24 PM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Hi Bill, That line is syntactically correct perl (with perl 5.8.8): [EMAIL PROTECTED] ~ $ cat test.pl my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); [EMAIL PROTECTED] ~ $ [EMAIL PROTECTED] ~ $ perl -c test.pl test.pl syntax OK I would have a look at the lines preceding that and check them for errors. Failing that run 'perl -c rtremind.pm' and see what the perl compiler thinks is wrong. Regards Huw On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, Bill wrote: Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); Any help would be greatly appreciated. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt-remind error
The semicolon was the syntax problem then. I find it interesting that the path you specify in the use statement isn't listed in @INC. At least not if it is case sensitive. Having never used Perl on Windows, I assume it is but can't say for sure. In any event, it is mixing C:\Program Files in with /usr/local/packages. Perhaps your path needs to be quoted there? Candelario, Bill wrote: There wasn't but when I added it, I got this error message: Can't locate RT/Interface/CLI.pm in @INC (@INC contains: C:\Program Files\OurInt ernet\Request Tracker\rt\lib\rt /usr/local/packages/rt/lib /usr/local/packages/r t/local/lib Tracker\rt\lib\RT\Interface C:/Program Files/OurInternet/Request Tra cker/perl/lib C:/Program Files/OurInternet/Request Tracker/perl/site/lib .) at . /rt-remind.pm line 120. BEGIN failed--compilation aborted at ./rt-remind.pm line 120. To me, this meant that it couldn't find the libraries. -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 1:28 PM To: Candelario, Bill Cc: Huw Selley; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Is there a semicolon at the end of that line? Candelario, Bill wrote: Thanks, Huw. The only line, besides the comments, that precedes this line is: use lib qw (C:\Program Files\OurInternet\Request Tracker\rt\lib\RT\Interface) I ran 'perl -c rtremind.pm' and came up with the same error message. Could it be that I have to define what this code is asking for? I.e. where it says [EMAIL PROTECTED], I have to put my email address there. Thanks, Bill -Original Message- From: Huw Selley [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 12:24 PM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Hi Bill, That line is syntactically correct perl (with perl 5.8.8): [EMAIL PROTECTED] ~ $ cat test.pl my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); [EMAIL PROTECTED] ~ $ [EMAIL PROTECTED] ~ $ perl -c test.pl test.pl syntax OK I would have a look at the lines preceding that and check them for errors. Failing that run 'perl -c rtremind.pm' and see what the perl compiler thinks is wrong. Regards Huw On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, Bill wrote: Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); Any help would be greatly appreciated. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today.
RE: [rt-users] Rt-remind error
I haven't used Perl in Windows either but am learning as I go. This is the tough part because I know on a Linux machine this would be a lot easier. According to some of the threads I've been reading, they said to include the path in the beginning when using windows. Not sure if this is the correct way. When I execute 'perl -V' I can see the default libraries for perl. How do I modify the default libraries? Maybe this is where the editing has to take place. -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 1:45 PM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error The semicolon was the syntax problem then. I find it interesting that the path you specify in the use statement isn't listed in @INC. At least not if it is case sensitive. Having never used Perl on Windows, I assume it is but can't say for sure. In any event, it is mixing C:\Program Files in with /usr/local/packages. Perhaps your path needs to be quoted there? Candelario, Bill wrote: There wasn't but when I added it, I got this error message: Can't locate RT/Interface/CLI.pm in @INC (@INC contains: C:\Program Files\OurInt ernet\Request Tracker\rt\lib\rt /usr/local/packages/rt/lib /usr/local/packages/r t/local/lib Tracker\rt\lib\RT\Interface C:/Program Files/OurInternet/Request Tra cker/perl/lib C:/Program Files/OurInternet/Request Tracker/perl/site/lib .) at . /rt-remind.pm line 120. BEGIN failed--compilation aborted at ./rt-remind.pm line 120. To me, this meant that it couldn't find the libraries. -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 1:28 PM To: Candelario, Bill Cc: Huw Selley; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Is there a semicolon at the end of that line? Candelario, Bill wrote: Thanks, Huw. The only line, besides the comments, that precedes this line is: use lib qw (C:\Program Files\OurInternet\Request Tracker\rt\lib\RT\Interface) I ran 'perl -c rtremind.pm' and came up with the same error message. Could it be that I have to define what this code is asking for? I.e. where it says [EMAIL PROTECTED], I have to put my email address there. Thanks, Bill -Original Message- From: Huw Selley [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 12:24 PM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Hi Bill, That line is syntactically correct perl (with perl 5.8.8): [EMAIL PROTECTED] ~ $ cat test.pl my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); [EMAIL PROTECTED] ~ $ [EMAIL PROTECTED] ~ $ perl -c test.pl test.pl syntax OK I would have a look at the lines preceding that and check them for errors. Failing that run 'perl -c rtremind.pm' and see what the perl compiler thinks is wrong. Regards Huw On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, Bill wrote: Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); Any help would be greatly appreciated. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20
Re: [rt-users] RT stopped sending mail / No recipients found. Not sending.
Alexander, IT could be that RT isn't getting to the User table for some reason. The error message isn't saying it can't find a function or some module isn't responding. It is just saying that it can't find a recipient. Since recipients are (usually) some form of user, I would look into the DataBase to see if the users ARE there and if they are, is the DB down OR has the password for RT to use the DB changed, etc. Hope this helps. Kenn LBNL On 12/19/2007 12:22 AM, Alexander Rudolf Gruber wrote: *Hi Everyone, * I've got a serious problem with our RT installation, which has worked smoothly for over 6 months and then stopped sending emails (any kind of emails: corresponcende, cc, owner change notifications etc.) The weird thing is that there where no prior changes in queues, no new users and no modification of rights. I've looked through the mailing archives of this list and found some postings of similar problems but could not derive a solution for my case. Here is a short snippet from /var/log/messages: (The actual requester was replaced with [EMAIL PROTECTED]) Dec 17 16:44:53 rt RT: Ticket 450 created in queue 'Support' by [EMAIL PROTECTED] (/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:755) Dec 17 16:45:02 rt RT: [EMAIL PROTECTED] #450/6567 - Scrip 2 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:02 rt RT: [EMAIL PROTECTED] No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250) Dec 17 16:45:09 rt RT: Use of uninitialized value in substitution (s///) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 617. (/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:617) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] #450/6569 - Scrip 5 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] #450/6569 - Scrip 6 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] #450/6569 - Scrip 7 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] #450/6569 - Scrip 15 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238) Dec 17 16:45:50 rt RT: [EMAIL PROTECTED] No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250) Global scrips: /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=1Queue=0 On Correspond Open Tickets with template Blank /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=2Queue=0 On Owner Change Notify Owner with template Transaction /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=4Queue=0 On Create Notify AdminCcs with template Transaction /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=5Queue=0 On Correspond Notify AdminCcs with template Admin Correspondence /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=6Queue=0 On Correspond Notify Requestors and Ccs with template Correspondence /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=7Queue=0 On Correspond Notify Other Recipients with template Correspondence /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=8Queue=0 On Comment Notify AdminCcs as Comment with template Admin Comment /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=9Queue=0 On Comment Notify Other Recipients as Comment with template Correspondence /(no value)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=15Queue=0 On Correspond Notify Owner with template Correspondence Queue-Scrips: Scrips which apply to all queues * /(Scrip #1)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=1Queue=0 On Correspond Open Tickets with template Blank * /(Scrip #2)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=2Queue=0 On Owner Change Notify Owner with template Transaction * /(Scrip #4)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=4Queue=0 On Create Notify AdminCcs with template Transaction * /(Scrip #5)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=5Queue=0 On Correspond Notify AdminCcs with template Admin Correspondence * /(Scrip #6)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=6Queue=0 On Correspond Notify Requestors and Ccs with template Correspondence * /(Scrip #7)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=7Queue=0 On Correspond Notify Other Recipients with template Correspondence * /(Scrip #8)/ http://192.168.1.213/rt/Admin/Global/Scrip.html?id=8Queue=0 On Comment Notify AdminCcs as Comment with
Re: [rt-users] RTFM subscribe option
On Wed, Dec 19, 2007 at 02:45:34PM +0100, [EMAIL PROTECTED] wrote: what I would like to add in RTFM is the possibility to subscribe somewhere by giving my email address and to receive an email each time a new article is written or an article is modified. Is there an out of the box solution ? Not yet. Patches are welcome Thanks Stephane ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove requestor on create?
Stephan, Good point. I've only been using PERL for a little while here so some code I've just copied from others. You idea makes sense to me. Thanks. Kenn LBNL On 12/19/2007 7:22 AM, Stephen Turner wrote: At Tuesday 12/18/2007 03:20 PM, Kenneth Crocker wrote: # set Creator to Nobody $Trans-SetCreatorId(10, 'Force'); Kenn, I know this is picky, but it's probably better to use $RT::Nobody-Id than 10 - there's no guarantee that the Nobody Id will always be 10 in the future. Plus it makes the code a bit more self-commenting. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Rt-remind error
Thanks Drew, I got it figured out. I had to define all the libraries in the beginning of the script. Now I have a question on global parameters. Where do I define them in the script. For example, where would I plug in the email addresses of the technicians, our email server, etc. Thanks, Bill -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 1:45 PM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error The semicolon was the syntax problem then. I find it interesting that the path you specify in the use statement isn't listed in @INC. At least not if it is case sensitive. Having never used Perl on Windows, I assume it is but can't say for sure. In any event, it is mixing C:\Program Files in with /usr/local/packages. Perhaps your path needs to be quoted there? Candelario, Bill wrote: There wasn't but when I added it, I got this error message: Can't locate RT/Interface/CLI.pm in @INC (@INC contains: C:\Program Files\OurInt ernet\Request Tracker\rt\lib\rt /usr/local/packages/rt/lib /usr/local/packages/r t/local/lib Tracker\rt\lib\RT\Interface C:/Program Files/OurInternet/Request Tra cker/perl/lib C:/Program Files/OurInternet/Request Tracker/perl/site/lib .) at . /rt-remind.pm line 120. BEGIN failed--compilation aborted at ./rt-remind.pm line 120. To me, this meant that it couldn't find the libraries. -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 1:28 PM To: Candelario, Bill Cc: Huw Selley; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Is there a semicolon at the end of that line? Candelario, Bill wrote: Thanks, Huw. The only line, besides the comments, that precedes this line is: use lib qw (C:\Program Files\OurInternet\Request Tracker\rt\lib\RT\Interface) I ran 'perl -c rtremind.pm' and came up with the same error message. Could it be that I have to define what this code is asking for? I.e. where it says [EMAIL PROTECTED], I have to put my email address there. Thanks, Bill -Original Message- From: Huw Selley [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 12:24 PM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Hi Bill, That line is syntactically correct perl (with perl 5.8.8): [EMAIL PROTECTED] ~ $ cat test.pl my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); [EMAIL PROTECTED] ~ $ [EMAIL PROTECTED] ~ $ perl -c test.pl test.pl syntax OK I would have a look at the lines preceding that and check them for errors. Failing that run 'perl -c rtremind.pm' and see what the perl compiler thinks is wrong. Regards Huw On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, Bill wrote: Hi, I'm trying to run rt-remind in my ticketing system and get the following error. perl ./rtremind.pm Error syntax error at ./rtremind.pm line 42, near my Execution of ./rtremind.pm aborted due to compilation errors. This part of the rt-remind script is where it's having trouble: my(%map) = ( 'Nobody' = '[EMAIL PROTECTED]', 'root' = '[EMAIL PROTECTED]', 'queue1,Nobody' = '[EMAIL PROTECTED]', ); Any help would be greatly appreciated. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community
[rt-users] Notify New Users Of Login Credentials
Is it possible to have a script that emails the credentials for a newly created user and to automate the password creation process for users created via email? Here is the scenario: 1) A user is created via the interface. The user must have an email, username and password at minimum. Once the save changes button is clicked that email address is sent a link to RT and the username and password info. 2) a new user creates a ticket by sending an to an RT address. This user is remembered, but by default does not have a password and can't login. In this case can that user have a password generated then sent to them in the same manner as number 1? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] moved mysql to diff host, now getting errors.
moved the db to a different host, now i get this, however i can log into rt, and see tickets, and resolve them, just cant create. [Thu Dec 20 05:34:40 2007] [err]: Couldn't load from the users database. (/usr/local/rt34/lib/RT/CurrentUser.pm:147) [Thu Dec 20 05:34:40 2007] [err]: Couldn't load from the users database. (/usr/local/rt34/lib/RT/CurrentUser.pm:147) [Thu Dec 20 05:34:40 2007] [err]: Couldn't load from the users database. (/usr/local/rt34/lib/RT/CurrentUser.pm:147) [Thu Dec 20 05:34:40 2007] [crit]: Couldn't create a ticket: Internal Error: Couldn't execute the query 'INSERT INTO Tickets (Subject, Status, Queue, Creator, Owner, LastUpdatedBy, Started, Type, Starts, Resolved, Created, Priority, Due, LastUpdated) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'Column 'Owner' cannot be null (/usr/local/rt34/lib/RT/Ticket_Overlay.pm:602) [Thu Dec 20 05:34:41 2007] [crit]: Ticket could not be created due to an internal error (/usr/local/rt34/lib/RT/Interface/Email.pm:243) [Thu Dec 20 05:34:41 2007] [error]: Could not record email: Ticket creation failed: Ticket could not be created due to an internal error (/usr/local/rt34/share/html/REST/1.0/NoAuth/mail-gateway:75) [Thu Dec 20 05:34:49 2007] [err]: Couldn't load from the users database. (/usr/local/rt34/lib/RT/CurrentUser.pm:147) [Thu Dec 20 05:34:49 2007] [err]: Couldn't load from the users database. (/usr/local/rt34/lib/RT/CurrentUser.pm:147) [Thu Dec 20 05:34:49 2007] [err]: Couldn't load from the users database. (/usr/local/rt34/lib/RT/CurrentUser.pm:147) [Thu Dec 20 05:34:49 2007] [crit]: Couldn't create a ticket: Internal Error: Couldn't execute the query 'INSERT INTO Tickets (Subject, Status, Queue, Creator, Owner, LastUpdatedBy, Started, Type, Starts, Resolved, Created, Priority, Due, LastUpdated) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'Column 'Owner' cannot be null (/usr/local/rt34/lib/RT/Ticket_Overlay.pm:602) [Thu Dec 20 05:34:49 2007] [crit]: Ticket could not be created due to an internal error (/usr/local/rt34/lib/RT/Interface/Email.pm:243) [Thu Dec 20 05:34:49 2007] [error]: Could not record email: Ticket creation failed: Ticket could not be created due to an internal error (/usr/local/rt34/share/html/REST/1.0/NoAuth/mail-gateway:75) [Thu Dec 20 05:37:00 2007] [err]: Couldn't load from the users database. (/usr/local/rt34/lib/RT/CurrentUser.pm:147) [Thu Dec 20 05:37:00 2007] [err]: Couldn't load from the users database. (/usr/local/rt34/lib/RT/CurrentUser.pm:147) [Thu Dec 20 05:37:00 2007] [crit]: Couldn't create a ticket: Internal Error: Couldn't execute the query 'INSERT INTO Tickets (Subject, Status, Queue, Creator, Owner, LastUpdatedBy, Started, Type, Starts, Resolved, Created, Priority, Due, LastUpdated) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'Column 'Owner' cannot be null (/usr/local/rt34/lib/RT/Ticket_Overlay.pm:602) [Thu Dec 20 05:37:00 2007] [error]: WebRT: Ticket could not be created due to an internal error () (/usr/local/rt34/share/html/Elements/Error:78) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] disregard my last message
didnt eat my wheaties today. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
